© Jemella LTD
Payment & delivery information
UK standard courier delivery times
|Order day||Delivery method||Cost|
|Monday - Thursday
|Next day delivery*||FREE|
|Thursday (after 6pm) -
Friday (before 2pm)
|Standard UK Delivery
Upgrade to Guaranteed Saturday Delivery
(after 2pm - before 5pm)
|Upgrade to Guaranteed Saturday Delivery||£11.95|
|Standard UK Delivery||FREE|
|Weekends & Bank Holidays||Standard UK Delivery||FREE|
* Our free next day delivery service is only available within the UK, all deliveries between 8am and 6pm. Deliveries are made using Royal Mail Tracked 24 and Parcel Force services.
Free UK Delivery
Our free next day delivery service is only available within the UK and if your order is placed before 6pm Monday to Thursday. (Excluding bank holidays when orders will be delivered the next working day)
*Unfortunately next day delivery is not available for the following Channel Islands and Scottish Highlands postcodes. However, your order should arrive within the following timescales:-
|DESTINATION POSTCODE||DELIVERY TIME|
|AB30-31, AB37-38, AB41-45, AB51-56, AB63, DD8-10, FK17-21, FK83, IV1-28, IV30-32, IV36, IV40-51, IV52-56, KA27-28, KW1-3, KW5-14, KW18, PA50-61, PA78, PH10-11, PH13-14, PH17-50, TD152, TR21-25, ZE1-23||2 working days|
|HS1-99, KW15, PA20-49, PA62-78, PA80, GY1-99, JE1-99||Up to 3 working days|
|PA57-78, KW16-17||Up to 4 working days|
Pre-ordering gives you the chance to be to be amongst the first to order selected limited edition and newly released ghd products.
You can place a pre-order for a product in the same way as you would with any other order and the expected dispatch date will be displayed on the product, basket and checkout pages. Please be aware if you place an order that contains both pre-order and currently available products, you won't receive the order until all of the products are ready for delivery. If you would like to receive an 'in stock' product sooner, please order this product separately from the pre-order product.
Sales are usually charged to your credit or debit card at the time of dispatch* and we will send you an email communication once your order is ready for dispatch. If there is a billing issue that prevents us from charging your account, then your order will be cancelled and we will notify you via email how you can fulfill your order.
*Payment via PayPal is collected when the Pre-Order item becomes available.
ghdhair.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.
When buying or selling online, caution must always be exercised. The overwhelming majority of online transactions are completed without incident, but ghd have developed the following guidelines to help ensure that your online shopping experience is safe and secure.
Safety and security tips
- If using a public computer or terminal, always log out when you complete an online session.
- ghdhair.com will never e-mail or call a customer and ask that they disclose or verify their credit card, or banking account number. Such information should only be submitted when completing an order on ghdhair.com, registering for payments and contacting ghdhair.com directly.
- If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to ghdhair.com for investigation.
- If you receive a suspected spoofed ghdhair.com e-mail, or discover a fake ghdhair.com web site, please report the incident to ghdhair.com.
It is not uncommon for a request for credit card authorisation to fail once or twice before the card is finally authorised. We will send you an e-mail if we experience difficulties in authorising your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.
International orders are shipped via our international courier service, DHL to ensure fast and reliable delivery.
All international delivery costs are calculated based on the number of products and weight of your order.
Please note: For orders shipped outside the EU duty charges may be applied.
Delivery Restrictions for Items that Contain Substances Classified as Dangerous for Transportation
Any product that contains flammable, pressurised, corrosive, environmentally hazardous or otherwise harmful substances are
classified as dangerous goods. As a result we can only delivery the following ghd Style products to the UK mainland:-
- Final Fix Hairspray 75ml
- Final Fix Hairspray 400ml
- Final Shine Spray
- Curl Hold Spray
- Root Lift Spray
- Straight & Smooth Spray (normal/fine)
- Straight & Smooth Spray (thick/coarse)
We work with official distributors, in some countries outside of the UK, so you can be confident you are receiving a genuine ghd product. If you would like to purchase a product in any of these countries, please contact the relevant distributor:
Pod Bani 8
Praha 8, 18000
Phone: +420 222 314 051
Gerakas Athens Greece
Phone: +30 210 80 37 744
Holland, Belgium, Luxemburg
5692 HH Son en Breugel
Phone: +31(0)499 496672
Fax: +31(0)499 490144
Tržaška Cesta 40
Phone: 00386 (0)1 4709189
Fax: 00386 (0)1 4709210