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Terms & Conditions


Last Updated: April 2012

Introduction

This website at www.ghdhair.com, including any discussion forums contained on the website (“Site”) is operated by Jemella Limited (trading as ghd), a company incorporated in England and Wales (registered number 04115691 with its registered address at Bridgewater Place, Water Lane, Leeds, LS11 5BZ, (collectively, “ghd ” or “we/us/our”).  ghd may be contacted at the above address.

We appreciate your interest in the products and services on the Site and your visit to the Site.

Agreement

Using the Site

If you have any queries regarding the Site of any of the information or materials contained on or in it, please contact us by email at ghd-online@ghdhair.com or by telephone on +44 (0) 845 330 1133.  

The use of this Site is subject to these Terms of Use which set out the basic rules that govern your use of the Site.  Please read the Terms of Use carefully, as your use of the Site constitutes your agreement to be bound by the Terms of Use.  If you do not agree to the Terms of Use, please do not use the Site.

Terms of Use

1. Modification

We may change, edit, delete or revise the content of this Site from time to time, including these Terms of Use.  Please check this page for changes which have been made to the Terms of Use.  Your use of this Site after a change has been posted constitutes your acceptance of the amended Terms of Use.

2. Terms of Sale, Registration, Accounts and Passwords

2.1  These Terms of Use do not apply to the sale of goods via the Site.  Such sales are subject to our Terms of Sale tab

2.2  Accessing certain services on the Site may require registration and the creation of an account.  Please ensure that the details you provide upon registration or at any time are complete and accurate, and inform us immediately of any changes to the details you provided when registering. You will not be able to create an account unless you are at least 16 years of age.

2.3  When you register for an account on the Site, you will be asked to create a password.  You agree to be responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer to prevent unauthorised access to your account.  You agree to promptly notify us if you have reason to believe that your account details or password have been lost, or if they are likely to be used in an unauthorised manner.  Please click here if you need to reset your password at any time. You are responsible for all activities that occur under your account or password, and, subject to clause ‎6.5, we will not be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms of Use.

2.4  We reserve the right to suspend or terminate your use of the Site at any time, for any reason, without prior notification.

3. Intellectual Property

3.1  We are the owner or the licensee of all copyright, design rights, database rights, trademarks and other intellectual property rights in this Site, and in the material published on it.  Your use of the Site grants no rights to you in relation to our intellectual property rights or the intellectual property rights of third parties.  All such rights not expressly granted are reserved.

3.2  You may access this Site only to participate in the Site or make Contributions (as defined below) or to place an order for Products. Any other use is prohibited unless agreed to by us in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the Site.

3.3  You may not modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, display, post, transmit or sell any content or intellectual property appearing on this Site.

3.4  If you print off, copy or download any part of this Site in breach of these terms of use, your right to use this Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4. Links to third party websites and restrictions

4.1  The use of third party websites is entirely at your own risk.  Links contained in the Site will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site.  Links provided on the Site are provided to you only as a convenience and the inclusion of any link does not imply reliability and endorsement by us of the content of any third party’s website.

4.2  These Terms of Use do not apply to any third party website linked to the Site.  You should read the terms and conditions of those websites before using them and direct any questions or comments about the linked website’s contents to the relevant website provider.

4.3  You are not entitled (nor will you assist others) to set up links from your own websites to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.

4.4  You agree that when accessing the Site you shall not price scrape or harvest pricing either manually or by use of a web spider, web robot or any other web crawling or other technology.

5. User Review and Contributions

5.1  Users of the Site may submit product reviews, profiles, images, portfolios, videos, instructions, comments, questions, feedback, ideas, suggestions or other information or materials via the Site or otherwise (collectively “Contributions”), so long as such Contributions comply with our contribution standards, set out below in clause ‎5.2 (“Contribution Standards”).

5.2  Contribution Standards

5.2.1  These standards apply to any and all material which you contribute to this Site, and to any interactive services associated with it including our Salon & Stylist Feed.  You must comply with the spirit of the following standards as well as the letter.  The standards apply to each part of any contribution as well as to its whole.

5.2.2  Contributions must:

5.2.2.1  be accurate (where they state facts);

5.2.2.2  be genuinely held (where they state opinions); and

5.2.2.3  comply with applicable law in the UK.

5.2.3   Contributions must not:

5.2.3.1  contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;

5.2.3.2  promote sexually explicit material;

5.2.3.3  promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

5.2.3.4  advocate, promote or assist any illegal act, including, but not limited to, violence or computer misuse or the infringement of the intellectual property rights of any other person;

5.2.3.5  be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

5.2.3.6  be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to  harass, upset, embarrass, alarm or annoy any other person;

5.2.3.7  be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or

5.2.3.8  give the impression that they emanate from us, if this is not the case.

5.3  Failure to comply with the Contribution Standards constitutes a material breach of the Terms of Use upon which you are permitted to use this Site.  We will determine, in our discretion, whether there has been a breach of the Contribution Standards through your use of this Site.  If a breach of the Contribution Standards has occurred, we may take such action as we deem appropriate, including taking all or any of the following actions:

5.3.1  immediate, temporary or permanent withdrawal of your right to use this Site;

5.3.2  immediate, temporary or permanent removal of any posting or material uploaded by you to this Site;

5.3.3  issue of a warning to you;

5.3.4  legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

5.3.5  further legal action against you; and

5.3.6  disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

5.4  Any Contributions shall be and remain our property, and by making a Contribution to the Site you agree to assign to us all worldwide rights, title and interest in all intellectual property in your Contributions.  Thus, we will own exclusively all such rights, title and interests in any Contributions, and shall not be limited in any way in its use, commercial or otherwise, of any Contributions.  We are and shall be under no obligation to maintain any Contributions in confidence, to pay any compensation or royalty for any Contributions, or to respond to any Contributions.

6. Disclaimer of liability

6.1  Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Site, it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Site.  Further, no warranty is given that the Site shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

6.2  Access to and use of this Site is at the user’s own risk and we do not warrant that the use of this Site or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.  We accept no liability for viruses or other computer contaminants.  You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from the Site.

6.3  Subject to clause 6.5 below, we shall not be liable to you for any of the following (whether or not we were advised of, or knew of, the possibility of such losses) whether arising from any claim arising out of or in connection with the use of the Site, including without limitation, under any tort, including negligence, for breach of contract, for misrepresentation (other than fraudulent misrepresentation), intellectual property infringement or under any statute or otherwise:

6.3.1  any indirect, special or consequential losses;

6.3.2  any losses or damages arising out of changes made to the content of this Site by unauthorised third parties;

6.3.3  any loss of business, data, profits, revenue, goodwill, use or anticipated savings;

6.3.4  loss or damage to your, or any third party’s, data or records;

6.3.5  any actions taken in response to breaches of the Contribution Standards set out in clause 5.3 above; or

6.3.6  any delay in, or failure of, performance of our obligations under these Terms of Use arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

6.4  Except as expressly provided in these Terms of Use, we exclude all representations, conditions and warranties whether express or implied (by statute or otherwise) to the fullest extent permitted by law.

6.5  We do not seek to exclude or limit our liability to you for:

6.5.1  death or personal injury caused by our negligence;

6.5.2  fraud or fraudulent misrepresentation;

6.5.3  any terms implied under the Sale of Goods Act 1979 or the Sale of Goods and Services Act 1982;

6.5.4  any liability arising under the Consumer Protection Act 1987; or

6.5.5  any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

7. Miscellaneous

7.1  These Terms of Use are governed by the laws of England and Wales and only the courts of England and Wales (or where you are a consumer in the United Kingdom but not in England or Wales, the courts of that jurisdiction) will have exclusive jurisdiction with respect to any dispute arising under or in relation to them.

7.2  If any provision of these Terms of Use is found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms of Use which shall remain unaffected.

7.3  No delay or failure by us to exercise any powers, rights or remedies under these Terms of Use will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.

7.4  Please read the terms of the Privacy Policy which contains important information about the use of the personal information you provide when using this Site.

7.5  Competitions or other promotional features which may be made available through this Site from time to time may also have specific terms and conditions.  You will need to read and accept these before making a submission.

TERMS AND CONDITIONS OF SALE  

1. DEFINITIONS

1.1 When the following words with capital letters are used in these Terms, they have the meaning set out below:

(a) Event Outside Our Control: is defined in clause 9.2;

(b) Order: your order for the Products via the website;

(c) Products: the goods that We are selling to you;

(d) Terms: the terms and conditions set out in this document; and

(e) We/Our/Us: Jemella Limited, trading as ghd, of Bridgewater Place, Water Lane, Leeds, LS11 5BZ.

1.2 When We use the words "writing" or "written" in these Terms, this will include e-mail unless We say otherwise.

2. OUR CONTRACT WITH YOU

2.1 These are the terms and conditions on which We supply Products to you.

2.2 Please ensure that you read these Terms carefully and check that the details of your Order are complete and accurate before you submit the Order.

2.3 These Terms and the Order constitute the whole agreement between you and Us.

2.4 When you submit the Order to Us, this does not mean We have accepted your Order. Our acceptance of the Order will take place as described in clause 2.5. If We are unable to supply you with the Products, We will inform you of this and We will not process the Order.

2.5 These Terms will become binding on you and Us when We issue you with a written acceptance of an Order, at which point a contract will come into existence between you and Us.

2.6 We shall assign an order number to the Order and inform you of it when We confirm the Order. Please quote the order number in all subsequent correspondence with Us relating to the Order.

3. CHANGES TO ORDER OR TERMS

3.1 We may revise these Terms from time to time so you should check the Terms prior to placing any future Order.

3.2 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 10.

4. DELIVERY OF PRODUCTS

4.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the Products (including any pre-orders) and your address. Please consult the “Payment & Delivery” section of the website.

4.2 Delivery of an Order shall be completed when We deliver the Products to the address you gave Us.

4.3 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

4.4 The Products will be your responsibility from the completion of delivery.

4.5 You own the Products once We have received payment in full.

4.6 On delivery of your Order please check the Products against the delivery note. If there is any discrepancy or if any Product is damaged please contact us within 7 days of receipt.

4.7 If you have not received your Order within 7 days of receiving the order confirmation please contact us.

5. IF PRODUCTS ARE FAULTY

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

6. OUR WARRANTY

6.1 We warrant that on delivery and for the period set out below, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 6.2.

Product

Warranty Period

Stylers

2 years

Hair dryers

1 year

Brushes

6 months

Hair care/styling products

6 months


6.2 This warranty does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) if you fail to operate or use the Products in accordance with the user instructions; and

(d) any alteration or repair by you or by a third party.

6.3 This warranty is in addition to your legal rights in relation to a Product that is faulty or not as described.

7. PRICE AND PAYMENT

7.1 The price of the Products will be the price in force at the time We confirm your Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with you.

7.2 All prices include VAT.

7.3 Depending on the method of delivery you select the prices for the Products may exclude delivery costs, which will be added to the total amount due. Please see the “Payment & Delivery” section of the website.

7.4  You must make payment for Products by credit or debit card or, if using Paypal, another method accepted by Paypal. We will collect funds from you when We despatch the Products.


8. OUR LIABILITY TO YOU

8.1 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence in each case up to the value of the applicable Order, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and Us at the time we entered into the contract.

8.2 We do not exclude or limit in any way Our liability for:

(a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Products Act 1979 (title and quiet possession);

(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Products Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

9. EVENTS OUTSIDE OUR CONTROL

9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

9.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

9.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

(a) We will contact you as soon as reasonably possible to notify you; and

(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.

10. PROMOTIONS

10.1 No promotion, discount or promotional code available for redemption on the website may be used in conjunction with another offer.

10.2 Only one promotional code can be used per Order.

10.3 A promotional code cannot be applied to an Order after it has been placed.

11. YOUR CANCELLATION RIGHTS

11.1 You have a right to cancel a contract at any time between placing your Order and 14 days from the day after the day you receive your Order. If you wish to cancel the contract, you must let Us know in writing by letter, fax or email. We shall provide you with a full refund of the price paid for the Product within 14 days of the date we receive the Products or, if earlier, within 14 days from the date you provide proof of postage to Us.

11.2 In addition to clause 11.1 we have a 21 day no quibble returns policy. Please see the “Returns” section of the website.

12. OUR CANCELLATION RIGHTS

We may have to cancel an Order before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock. We will contact you as soon as reasonably possible if this happens and offer you a choice of a refund or an alternative product.

13. INFORMATION ABOUT US AND HOW TO CONTACT US

13.1 We are a company based in England. Our company registration number is 4115691 and Our registered office is at Bridgewater Place, Water Lane, Leeds, LS11 5BZ. Our registered VAT number is 886 6123 89.

13.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team at 0845 330 1133 or 01924 423 400 or by e-mailing Us using the contact form on the website.

13.3 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to cancel the contract), you can send this to Us by e-mail, by hand or by pre-paid post to the address set out in clause 13.1. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand or by pre-paid post to the address you provide to Us in the Order.

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use the personal information you provide to Us in accordance with the Privacy Policy set out on this website.

15. OTHER IMPORTANT TERMS

15.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens.

15.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

15.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.

15.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining terms will remain in full force and effect.

15.5 If We fail to insist that you perform any of your obligations under these Terms, if We do not enforce Our rights against you or if We delay in doing so that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you We will only do so in writing and that will not mean that We will automatically waive any later default by you.

15.6 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts.

Jemella Limited (trading as ghd ) – Privacy and Cookies Policy

Last updated: April 2012

We regard the privacy of our users as very important and any personal information which you provide to us will be dealt with in accordance with this Privacy and Cookies Policy.  Jemella Limited (trading as ghd) is registered as a Data Controller with the Information Commissioner’s Office under the terms of the Data Protection Act 1998, with the registration number Z1663328.  This Privacy and Cookies Policy sets out how we use and protect any personal information that you give us when you use this Site.  If you have any questions about this policy or do not agree with it, please contact us by e-mail at ghd-online@ghdhair.com or on +44 (0) 845 330 1133 before using this Site.

We may change this Privacy and Cookies Policy from time to time by updating this page.  You should revisit this page from time to time to re-read this Privacy and Cookies Policy and ensure you are happy with any changes.  This Privacy and Cookies Policy is effective from [April] 2012.

What personal information do we collect?

In general, and unless you register with us and create an account, you can use this Site without giving us any personal information.  However, we may gather certain (non-personal) information such as records of your activity on the Site without you registering with us and giving us personal information.

Additional services may be available if we have certain information about you and we will collect certain information from you when you register with us.  We may collect and use the following information:

  • your name and contact information (including postal address, e-mail address and telephone number) and any other contract details you provide to us;
  • financial information including card payment details;
  • information that you provide when you register and create an account with us;
  • information provided by salons when you purchase a ghd product from that salon,
  • information you provide if you report a problem with our Site;
  • records of any orders for products and/or services that you place through the Site;
  • records of any correspondence when you contact us;
  • records of any ghd competitions or promotions that you enter; and
  • details of your visits to the Site including, but not limited to, traffic data, location data and communication data and the resources that you access.

What do we do with the personal information we collect?

We use your personal information to provide you with a better service, and in particular for the following reasons:to facilitate use of the products and services we may provide to youto process and collect payments from you where you purchase products from the Site

  • to facilitate use of the products and services we may provide to you;
  • to process and collect payments from you where you purchase products from the Site
  • internal record keeping;
  • to improve our products and services;
  • to improve and personalise your experience when you visit the Site;
  • to advertise certain products which we think you might be interested in to you when you visit the Site or other external sites;
  • to communicate with you by e-mail, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship or account (if you have one) with us;
  • to contact you regarding any specific enquiry you make;
  • statistical analysis;
  • to contact you by e-mail, telephone or post in order to share information with you about products, services, promotions and events which we believe may be of interest to you or to request your feedback on our products and services from time to time;
  • to carry out direct marketing or e-mail marketing; and
  • to contact you for market research purposes, if you have not objected to such use. 

Whom do we share this information with?

Your personal information will be used for the above purposes by relevant staff in ghd and by those who support them in their roles. It will also be made available to our authorised service providers who work with us and who perform certain services on our behalf e.g. providing IT support and maintenance, providing customer services, providing hosting services, providing marketing services and providing online payment services.  These service providers may have access to personal information needed to perform their functions on our behalf but are not permitted to share or to use such information for any other purpose.  ghd may also share limited personal information with other companies within the ghd group of companies e.g. to the extent needed for proper management and parental analysis and decision making. 

ghd may also disclose your personal data:

  • In response to a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise its legal rights; to defend legal claims; or as otherwise required or permitted by applicable laws and/or regulations;
  • When ghd believes that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property or safety of ghd, its customers, staff, suppliers or others; to comply with applicable law or co-operate with law enforcement; or to enforce its terms or other agreements; and
  • To prospective or actual buyers in the event that ghd sells any of its business or assets. 

Other than as set out above, we will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission to do so or are otherwise required or permitted to do so by law.

Direct marketing and your preferences

ghd and (if you agree to our sharing your personal information with them) other members of the ghd group of companies may wish to provide you with information about new products, promotions, special offers and other which may be of interest to you and invite you to take part in market research. This communication may occur by post (unless you have asked us not to do so) and if you agree, by telephone, email or SMS.

ghd will ensure that any direct marketing or market research that you receive or are contacted about by electronic means will provide a simple means for you to refuse further marketing.  For example, in emails it may provide you with an ‘unsubscribe’ link, or an email address to which you can send an opt-out request.  ghd and members of the ghd group of companies will stop any marketing to which you object or withdraw your consent to within a reasonable period, in order to allow sufficient time for the change to be administered. You can change your mind at any time about marketing by informing ghd using the contact details set out at the top of this notice.  In such cases ghd would not necessarily remove all your personal data from its database(s) but would note and respect your changed direct marketing preferences.

How to get copies of or amend the information we have collected

You may request details of personal information which we hold about you under the Data Protection Act 1998 at any time.  A small fee will be payable to cover our administration costs, which is currently £10.  If you would like a copy of the information held on you please contact us at ghd, Bridgewater Place, Water Lane, Leeds, LS11 5BZ enclosing a cheque or postal order for £10 made payable to Jemella Limited.

If you believe that any information we have about you is incorrect or incomplete, please write to or e-mail us as soon as possible.  We will correct or update any information as soon as possible. 

Alternatively, you may correct any inaccuracies in the information you have provided to us by signing in to your online account.

Security and storage

Please remember that the internet is not a secure medium.  Communications over the internet such as e-mails are not secure unless they have been encrypted.

We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  We use industry standard encryption technologies when collecting or transferring customer credit card information exchanged with our Site server - all your card details are passed from your browser to our secure payment gateway using secure sockets layer (SSL) encryption.  Our payment gateway provider use secure sockets layer (SSL) encryption system.  All other information transferred is conducted through a secure connection. 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.  All information provided through the Site, telephone, catalogue and in store is stored on servers located in the European Economic Area (EEA).  It will be processed by staff operating in the UK who work for our company.  Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services.  By submitting your personal information, you agree to this transfer, storing or processing. ghd will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this Privacy and Cookies Policy. 

Cookies

We use cookies for certain areas of our Site, including but not limited to session cookies, third party cookies and persistent cookies.  Cookies are files that store information on your hard drive or browser that mean that our Site can recognise that you have visited the Site before and which are used to facilitate access to the Site, to tailor your experience of the Site and to allow you to move through processes including the payment processes on the Site. They make it easier for you to maintain your preferences on the Site (including by renumbering your log in details when you access restricted areas of our Site), and by seeing how you use the Site, we can tailor the Site around your preferences and measure usability of the Site. Your can find out more information about the different types of cookies at www.allaboutcookies.org.  Please refer to the paragraph and link below for further detailed information about the cookies that we use on our Site.

We use cookies to:

  • place advertisements for our products on other external sites. We do this by allowing third parties including Google and Adserve to place cookies on our Site which allows them to identify your visit to our Site and preferences shown whilst on it, and your visits to subsequent third party websites in their adserving network. This allows us to serve tailored advertisements to you on those third party websites based on the information we have collected on your interests whilst you were visiting our Site.
  • help the Site to function correctly and ensure that the  ‘add to basket’, navigation and country site settings are maintained.
  • monitor the Site’s performance and ensure that we deliver a fast browsing experience.
  • allow you to share content with social networks, express interest in content and connect with your social media networks.
  • to allow us to collect anonymous data about Site usage to help us improve the usability, content and user experience of the Site. This includes site analytics cookies such as Google Analytics. We also use Google Analytics to collect information about your online activity on the Site, such as the web pages you visit, the links you click, and the searches you conduct on the Site.  We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the site from and the pages they visited.  For more information about the information gathered using Google Analytics please visit http://www.google.com/intl/en_uk/analytics/tos.html
  • to assess third party conversion by allowing us to collect anonymous data about how our marketing is performing.

Please click here for more detailed information about each type of cookie used on the Site, its purpose and whether it operates as a session or persistent cookie.

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1. These terms and conditions ("Terms") apply to all competitions operated by Jemella Limited trading as ghd ("ghd"), a company registered in England and Wales under company number: 04115691, whose registered office is at Unit 12, Ryefield Way, Silsden, West Yorkshire, BD20 0EF. ghd reserves the right to amend these Terms at any time and any amended terms shall be published here from time to time.
2. These Terms incorporate the specific rules, entry instructions and any other specific details relating to any competition held by ghd ("Competition Instruction"), and ghd's Data Protection and Privacy Policy.
3. When you enter and participate in any competition, you shall be deemed to have unconditionally accepted these Terms.

Entry

4. Unless otherwise stated, only one entry per person is permitted.
5. The opening and closing date and time for entries are as indicated in the specific Competition Instruction. Any entries received before or after these times will be void.
6. Any entries which are incomplete, mis-spelt, inaudible, incomprehensible, defaced, or which do not comply with the Terms, or which are not received by ghd will be void. ghd will not bear any responsibility for entries lost or delayed in transmission, or for any damage or loss resulting from misdirected or incomplete entries or entries arising from computable functions, virus, bugs or other causes outside ghd's control. Proof of transmission will not be accepted as proof of receipt.
7. To qualify to enter one of our competitions, you must be resident in the United Kingdom and be 18 years old or over at the time of entry. You must not be an employee, an agent or a director of ghd, its associated companies or subsidiaries or any advertising agency or web company connected with ghd, or any member of any such person's family. ghd reserves the right to verify the eligibility of applications.
8. In order to enter, you must answer the questions or complete the tasks as indicated in the competition information. No purchase is necessary.
9. If the competition is held on the internet, it may be possible for players to provide false details, falsely claim a prize or manipulate the competition to their own ends. ghd runs a thorough audit programme to track such entries and reserves the right to reject any entries which either do not comply with the Terms or where prizes are gained unfairly or illegally.

Prizes

10. Prizes are drawn at random by an independent supervised individual. The decision of the independent, supervised individual will be final and no correspondence will be entered into.
11. ghd shall endeavour to award the prizes for the competition within a month of the date(s) specified in the Competition Instruction but cannot guarantee this delivery time. ghd reserves the right to substitute the prizes advertised with other prizes of equivalent or higher value. The prizes are non-transferable and there are no cash or credit alternatives for the prizes.
12. When ghd contacts you to discuss how to award you with the prize(s) that you have won, ghd reserves the right to request proof of age and confirmation of your contact details in order to verify your identity.
13. ghd reserves the right to withdraw or cancel your prize(s) if you are the winner of one of competitions and you do not collect your prize(s) within 30 days of the date of our notification that you have won one of our competitions.
14. ghd reserves the right to use the names and locations of the winners on ghd's website or otherwise to demonstrate which prizes are being won and by whom. By entering into and participating in one of ghd's competitions, you agree to have your name and location released as the winner, should you win one of our competitions.

Miscellaneous

15. ghd reserves the right to suspend, amend or cancel the competition if required by circumstances outside ghd's control or if ghd deems it necessary to do so. You agree that no liability shall attach to ghd as a result of this suspension, amendment or cancellation of the competition.
16. ghd's decision is final at all times. No correspondence with ghd will be entered into.
17. These Terms are governed by the laws of England and Wales.

January Sale – cashback redemption



"Eligible Product" means a ghd airTM hair dryer, ghd IV stylers, ghd gold V professional stylers, ghd pink cherry blossom styler and ghd metallic collection stylers originating from ghd

"End User" means a consumer who purchases an Eligible Product for his or her own personal use and not for resale

"Promoter" means Jemella Ltd, trading as ghd, Bridgewater Place, Leeds, LS11 5BZ

1. The promotion is open to residents of the UK, Channel Islands, Isle of Man and the Republic of Ireland, excluding employees and their immediate families, its agents or anyone else professionally connected with this promotion and/or the Promoter. The Promoter reserves the right to verify the eligibility of entrants and check their identity.
2. This offer is exclusively for customers purchasing an Eligible Product, from selected approved retailers or salons only during the promotional period of between 3rd January 2013 to 31st January 2013 inclusive or while stocks last. The cashback amount that may be claimed is £20/€25 per Eligible Product.
3. Upon purchasing an Eligible Product from selected approved retailers or approved salons, the End User will receive a promotional voucher containing a unique code. All the relevant details must be filled in to claim your cashback. At selected approved retailers or salons only, a member of staff must insert the name, address and postcode of the retailer/salon and sign your voucher to verify the sale at point of purchase.
4. To claim the cashback offer, the End User must visit ghdhair.com/cashback, enter the unique reference code from the promotional voucher and complete all of the details on the online claim form, including full name, address, contact telephone number, email address, bank details, product purchased and details of where the product was purchased.
5. Claims can be submitted online along with a copy of the purchase receipt and a copy of the promotional voucher. Both can be uploaded to the website as an image using the upload facility. Alternatively, the claim form, can be printed and posted along with a copy of the promotional voucher and receipt to ghd cashback, PO Box 504, Leicester, LE94 0AE
6. Claims must be completed online at ghdhair.com/cashback within 7 days of purchase for instore purchases, and 14 days from purchase for online purchases of the Eligible Product.
7. Claims that are posted by Royal Mail/An Post must be received within 28 days of registration at ghdhair.com/cashback. Proof of postage is not proof of delivery.
8. Upon submitting the claim online, the claimant will receive an automated email notification informing them that their claim has been received.
9. Upon validation, the claimant will then receive an automated email notification informing them that their claim has been successful and their cashback amount will be paid within 28 days of claim validation via a BACs payment.
10. If the claimant provides incorrect contact details, fails to include a copy of their proof of purchase, or promotional voucher they will receive a letter requesting them to provide the correct details within 28 days.
11. Participants will be responsible for all costs and expenses relating to participation in the promotion, such as the cost of postage for the application.
12. Claims received after the closing date of midnight on 1st March 2013 will be deemed invalid. The Promoter will not process claims that are incomplete or illegible, and accepts no responsibility for claims lost, delayed or damaged in the post.
13. Maximum of five claims per household. The promoter reserves the right to investigate and withhold claims it believes to be of a fraudulent nature. Should a claim be upheld as fraudulent the Promoter reserves the right to pursue damages against individuals in connection with the claim.
14. Participants should retain the original receipt and promotional voucher and only supply a copy of their original receipt and promotional voucher as claim application forms supporting material will not be returned.
15. Personal data provided by the participant to redeem this offer may be processed by the Promoter within the European Union for the sole purpose of processing and performing this offer, for (direct) marketing and quality control analysis, for conducting market research and improving the Promoter’s products and/or services. Participants can opt out of the data collection by not ticking the ‘opt in’ box on the claim form. By ticking the ‘opt in’ box then you consent to the processing of your personal data in this way. The Promoter and its agents are responsible for storing, processing and transferring the participant’s personal data and for registering the participant’s consent to this. Participants have the right to obtain information about their data and – if necessary – request rectification or removal of their data held by the Promoter. Such requests should be made to the Promoter at the following address: info@ghdhaircashback.co.uk. The promoter will never disclose your information to third parties.
16. These terms and conditions, and any instructions from the Promoter, constitute the entire agreement between you and the Promoter, superseding any prior agreements between you and the Promoter. If any provision of these terms and conditions is found by a court of competent jurisdiction to be invalid, the other provisions of the terms and conditions will remain in full force and effect.
17. The Promoter does not warrant that use of or access to the registration site will be uninterrupted by error or virus free nor shall it or its licensors have any liability for damaged caused by hostile software which may affect or infect your computer equipment or property as a result of browsing on this site.
18. The Promoter cannot accept responsibility for claims lost, delayed or damaged in the post.
19. By entering the promotion participants agree to these terms and conditions which will at that time become binding between you and the Promoter.
20. These terms and conditions shall be exclusively governed by and construed in accordance with the laws of England and Wales and the courts will have nonexclusive jurisdiction in the event of any dispute.
21. The Promoter reserves the right to cancel or extend this promotion or amend these terms and conditions without notice.
22. The cashback vouchers have no cash value and cannot be used in conjunction with any other offer.


#CURLDIARIES Competition

TERMS AND CONDITIONS  

1.         Introduction

1.1       This document sets out the terms and conditions (“Terms”) that apply to participation in the ghd Curl Diaries Competition (“Competition”).

1.2       The Promoter is Jemella Ltd, trading as ghd, of Bridgewater Place, Water Lane, Leeds, LS11 5BZ, the owner of the ghd brand.  The Promoter reserves the right to change these Terms at any time and to communicate the changes to entrants by updating these Terms on Instagram.

1.3       By entering this Competition all entrants will be deemed to have accepted and agreed to be bound by these Terms.

2.         Participation

2.1       To participate in the Competition entrants must be:

a)            aged 18 or over;

b)            resident in the United Kingdom or the Republic of Ireland; and

c)            have an Instagram account and follow @ghdhair.

2.2          To enter the Competition, entrants must take a selfie or tag an existing photo of themselves showing their best curly-haired look, whether it is natural or been created with a little styling help. From big bouncy curls to beachy tousles and glamorous waves – we want to see them all!

2.3          The photo should be uploaded to Instagram using hashtag #curldiaries and with the entrant’s country of residence in the caption.

2.4          No purchase of any product is necessary to enter the Competition.

2.5          The winners will be selected by an independent judge and will be contacted within 14 days of the closing date. Winners will be selected using the following criteria:

 

a)            creativity;

b)            originality; and

c)            representation of the ghd brand.

2.6          The Competition will run from 22nd September to 27th October. Any entries received after the closing date will not be eligible.

2.7          Employees of the Promoter or any related companies and their family members, are not permitted to enter the Competition.

2.8          The Promoter does not accept responsibility for any late, incomplete or fraudulent entries.

 

3.         Prizes

3.1       Five winners will be selected, one from each of the UK/ROI, USA, Australia, New Zealand and South Africa. Each will receive the ultimate ghd curve styling kit which includes a classic wave wand, soft curl tong, creative curl wand, classic curl tong, curl hold spray and ghd oval dressing brush.

3.2         In the event that contact cannot be made with a winner after 3 attempts the Promoter shall select another winner.

3.3         The winners will receive their prize within 28 days of the closing date.

3.4         There is no cash alternative and the Promoter reserves the right to substitute any prize with a prize of equivalent value in the event of circumstances outside of its control.

3.5         The winners’ names and counties will be available upon request by writing to the Promoter.

 

4.         General

4.1         The Promoter’s decision is final and no correspondence on any matter concerning the Competition will be entered into.

4.2         The Promoter reserves the right to suspend or terminate the Competition or to extend the closing date.

4.3         These Terms are governed by English law.

4.4         This promotion is no way sponsored, endorsed or administered by, or associated         with Instagram. You are providing your information to the Promoter, not Instagram.


5.         Privacy

As a result of an entrant’s participation in the Competition the Promoter will collect certain personal data relating to entrants. The information will be processed in accordance with the Promoter’s privacy policy at http://www.ghdhair.com/about-ghd/terms-and-conditions. By entering the Competition you consent to such processing and you confirm that all data provided by you is truthful and accurate.


6.         Intellectual Property

By tagging #curldiaries the entrant grants to the Promoter a transferable, non-exclusive, royalty-free licence to use the materials uploaded to Instagram and to participate in such reasonable promotional activities as the Promoter may request.