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Payment & delivery information


Delivery


We know that our customers can't live without their ghd products so we aim to get your product delivered to you as fast as possible and in the best possible condition.

Free Australia delivery

Our free delivery service is available for all orders which include electrical goods. Other product orders include a postage cost of $12.50AUD. Your order will be delivered within 3 to 5 business days, with the exception of Darwin and regional areas of Australia, which may take up to 8 days. Your items will be delivered through Couriers Please. A signature will be required upon delivery. If you have any queries regarding delivery, please feel free to contact us on 1300 443 424.

International delivery

Unfortunately we do not offer international delivery and only deliver within Australia.

Secure payments


ghdhair.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

When buying or selling online, caution must always be exercised. The overwhelming majority of online transactions are completed without incident, but ghd have developed the following guidelines to help ensure that your online shopping experience is safe and secure.

Safety and security tips


  • If using a public computer or terminal, always log out when you complete an online session.

 

  • ghdhair.com will never e-mail or call a customer and ask that they disclose or verify their credit card, or banking account number. Such information should only be submitted when completing an order on ghdhair.com, registering for payments and contacting ghdhair.com directly.

 

  • If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to ghdhair.com for investigation.

 

  • If you receive a suspected spoofed ghdhair.com e-mail, or discover a fake ghdhair.com web site, please report the incident to ghdhair.com.
Is it safe to enter my card number online?

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information

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Why did my credit card authorisation fail?

It is not uncommon for a request for credit card authorisation to fail once or twice before the card is finally authorised. We will send you an e-mail if we experience difficulties in authorising your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.

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