ORDERS, DELIVERY & TRACKING
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
Regrettably next day delivery is not available to the following postcodes:-
AB, AB37-38, AB55-56, BT1-99, DD8-11,IV1-28, IV30-32, IV36, IV40, IV52-54, KW1-3, KW5-14, KA27-28, PA20-40, PH19-26, PH30-41, PH49-50, HS1-8, IV41-51, IV55-56, PA61-57, PA77-78, TR21-25, GY1-99, JE1-99, IM1-99, PA41-49, PH41(2)-44, HS9-99, PA76, PA60, KW15-17, ZE1-99 - for full details of delivery times to these locations please click here.
You will receive your tracking number on your shipping confirmation email. You can track the item by clicking on the link provided to either the Parcelforce website or HDNL website tracking service. The details of your carrier will be provided in the shipping confirmation email.
Our carriers will deliver your parcel between 8am and 6pm. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local post office or HDNL depot, and leave you a card telling you how you can pick it up.
Sometimes we don't send everything you've ordered at the same time. If your order has been sent separately then the delivery note will only state which items should be in that part of your order.
Please check the delivery notes from each part of your order to make sure you are not missing anything.
If something is missing then please get in touch with Customer Care.
No, we will supply you with a replacement plug free of charge, all you have to do is use the contact us form, select replacement plug request and enter the following details; hologram code and your name and address.
The symptoms described above are usually associated with a feature of the ghd IV stylers called "Shiver Mode". The purpose of this feature is to stop any kind of electrical failure due to a build up of condensation which can occur if a styler is left in a cold climate. Specifically, if the internal temperature of the styler is below 8 degrees, it will not switch on and heat up normally. Typically, this feature is mistaken as a fault with styler. If you experience this you should complete the following steps:
• Make sure the styler is switched off and unplugged.
• Wrap your styler in a dry towel and place in a warm room. An airing cupboard is ideal if you have one, alternatively, you can place the wrapped styler close by a radiator (at least 6 inches away). *
• Leave the styler to warm back up to room temperature gradually - this make take anywhere from 20 - 90 minutes depending on start temperature.
• Remove towel and use styler as normal.
To prevent your styler going into Shiver Mode you should:
• Keep your styler in a warm room.
• Not leave your styler on cold surfaces. i.e. hardwood/tiled flooring, windowsills or in the boot of your car.
• Always aim to keep your styler well insulated, especially during the Winter months. A ghd carry bag should be sufficient.
NEVER apply direct heat to a styler i.e. holding it over a fire or cooker
NEVER place a styler directly onto a heated surface i.e. radiator or cooker
Unfortunately we are unable to provide a temporary styler whilst yours is under repair but we will make sure yours are returned as soon as possible.
As soon as your return has been processed by our warehouse, we'll email you to let you know.
In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you as soon as possible.
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
When your styler has cooled, fold the cord in the same way it was in the original packaging. Try to avoid winding it around your hand or the body of the styler, or hanging your styler by its cord. Please see our product care section for more information.
In countries where the two-pin Euro plug is standard, simply remove the securing screw between the three pins and slide the adaptor from the two-pin plug.
Model 3 and 3.1b stylers only work in countries where 220-240V power supply is available. We recommend you check the voltage available in your destination before you travel.
As the manufacturer we offer the following warranty
* 12-month warranty with the 3 and 3.1b stylers, and
* 24 month warranty with the ghd IV stylers and ghd Gold Series stylers
Within this period we will repair or replace the product for you at our discretion. If your styler has become faulty due to incorrect use or accidental damage, we may still be able to repair it for you; however, this may be subject to a charge. If you choose not to proceed with a repair, and you request the styler to be returned to you, it may be subject to a small postage and handling charge of £10.
Yes, there are some exclusions to the warranty.
- The warranty will not cover any fault caused through incorrect usage.
- We are also unable to cover any fault caused by accidental damage. In both instances we may be able to assist with a repair, but this will be subject to a charge.
- The warranty is also void if any repair has been attempted by a third party.
- We are also unable to honour any warranty where your styler has been purchased from an unauthorised distributor; in this instance your consumer rights would lie with the point of sale.
As technology advances so does design, as a result the ghd Gold Series is designed to enhance the slide of the styler through the hair and promote, shine, with golden plated which have been smoothes, contoured to deliver the ultimate professional finish.
As with ghd IV stylers, the plates are made of aluminium which is used because it has powerful heat conducting properties – four times better than steel. The aluminium is coated with a thin layer of an advanced ceramic coating, which helps the plates glide smoothly through the hair and leaves hair looking shiny. The combination of the excellent heat properties of aluminium and the smoothing properties of the thin ceramic coating gives you the great styling results you expect from ghd.
We’ve made the ghd Gold Series stylers more weight efficient. By improving and modernising the design we’ve been able to reduce the amount of material used in its construction compared to a ghd IV stylers. Stylists have told us that they can really feel the difference and that the new ghd Gold Series stylers are easier to handle and to style with, especially when curling.
The ghd Gold Series stylers continue to use ghd’s advanced ceramic heater technology, however we’ve redesigned some of the heater control systems to make sure that they’re performing at their best. Stylists have told us they’ve been really impressed with the results they’ve achieved with the ghd Gold Series stylers.
The ghd Gold Series stylers are designed to operate at 175°C - 185°C. At ghd, we have found that this is the optimal operating temperature for our advanced ceramic heater technology to create superior results whatever the hair type or style that you are looking to achieve. Stylists have told us they’ve been really impressed with the results they’ve achieved with the ghd Gold Series stylers.
Safety continues to be a priority at ghd. For your safety and peace of mind there is a sleep mode feature on both the ghd IV stylers and ghd Gold Series stylers. After 30 minutes without being used, the heated plates will switch off. When in sleep mode the light will flash and a warning beep will sound every two seconds. Simply switch the styler off then on again to resume styling.
The ghd Gold Series stylers heat up fast, in less than 30 seconds (40 seconds for USA voltage) so that you don’t have to wait to start styling. When it reaches temperature you will hear 3 consecutive bleeps and the logo on the switch will remain constantly lit to indicate it is ready for styling.
Yes, your account is password protected and we also use the latest encryption software. For additional peace of mind, you can change your password as often as you wish.
Please note: If you amend your email address your Login ID remains unchanged. Please continue to login with your original email address. Future correspondence will however be sent to your new email address.
The ghd Gold Classic styler is designed to enable creative styling – flicks, waves, curls or the perfect straight. The ghd Gold Classic styler has a round barrel for easy curling, and introducing a smooth movement swivel connector that makes the styler easy to manipulate during creative styling sessions. Stylists have told us that the lighter weight of the ghd Gold Classic styler has made curling easier than ever.
ghd IV Mini styler and ghd Gold Mini styler- are ideal for shorter, textured styles or men's hair.
ghd IV styler and ghd Gold Classic styler - are suitable for mid length to long hair. Perfect for achieving straight, curls, flicks and waves.
ghd IV Salon styler and ghd Gold Max styler - the wider plates are ideal for use on long, thick hair and ideal for styling large sections.
Because ghd’s are designed with advanced temperature control, many manufacturers have found that they are a very effective tool to use with Keratin treatments. However, all Keratin treatments vary, and therefore we would recommend you consult your Keratin treatment supplier to understand what’s needed.