COUNTERFEIT INFORMATION
GENUINE OR FAKES?
It's hard to tell the difference between a genuine ghd styler and a fake or rip-off styler that looks exactly the same. Legally these products are called counterfeits but you won't know that you have been ripped off until they malfunction. These aren't just other stylers, these are fake products made to look like real ghd's and they can be dangerous
The only way to be sure that you are buying real ghd stylers and not rip-offs is by checking our list. View approved retailers.
Don't take the risk. Only buy real ghds. If you are unsure about a site selling ghds use our website checker.
QUESTIONS?
How can I be sure that I'm buying a genuine ghd IV styler?
Buy from www.ghdhair.com or one of our approved retailers.
See our salon locator.
ghd stylers offered for sale at markets or car boot sales are likely to be fake
I am thinking of buying my ghd styler from eBay, how can I tell if it is genuine?
The first thing to know is that counterfeit ghd stylers are often sold through auction sites such as eBay, Ebid, Cqout and Gumtree.
Look at where the goods are being shipped from. If the item is being shipped from the Far East e.g. China or Hong Kong or the shipping time is more than 2 or 3 days, it is likely to be a fake product.
Look carefully at the price: If the price being offered looks too good to be true, it usually is a reflection of the product's poor quality.
Remember that the sellers of fake goods will try to deceive you. Statements in the seller's auction of 'genuine product', 'holograms and security seals' do not guarantee the authenticity of the item.
The only way to be sure you have purchased a genuine ghd IV styler is to buy from www.ghdhair.com or one of our approved retailers (see our salon locator)
I bought my ghd IV styler on eBay and it appears to be fake! What should I do?
Contact the seller without delay for a refund. Remember it is illegal to sell fake products.
Notify eBay about the seller's auction. Please refer to eBay's policies and guidelines (Note: you will be leaving the security of the www.ghdhair.com website once you link to eBay).
If you paid via PayPal, see whether they can help you get your money back. Please refer to PayPal's policies and guidelines. (Note: you will be leaving the security of www.ghdhair.com website once you link to PayPal).
Contact your local trading standards office with full details of your transaction including copies of receipts confirming payment to the seller (www.consumerdirect.gov.uk or call 08454 040506).
Please notify us so that we can take action against the seller. Unfortunately we cannot compensate purchasers of fake goods and you will not be able to rely on any guarantee if the styler is not a genuine ghd.
Why shouldn't I buy a counterfeit/fake ghd styler?
Due to poor quality construction and lack of safety checks, fake goods are dangerous and can cause electrocution, serious burns and hair damage.
Only genuine ghd stylers carry the ghd 2 year guarantee.
Is there anything else I should know?
It is a criminal offence to sell fake goods.
ghd actively enforces its intellectual property rights. Consequences of dealing with fake products may include prosecution, fines, product confiscation and in some cases imprisonment.
We take your safety and security very seriously at ghd and our policy is to investigate all leads passed to us about fake products and wherever possible take action through either the Police, Customs and Trading Standards or direct court action.
Who can I contact at ghd for more information?
If you have a question that is not answered here, please Contact us.
ghd, Unit 12, Ryefield Way, Silsden, West Yorkshire, BD20 0EF
UK: 0845 330 1133, International: +44 1535 651 500
If you have a question that is not answered here, please contact us.
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