FAQ

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

Regrettably next day delivery is not available to the following postcodes:-

AB, AB37-38, AB55-56, BT1-99, DD8-11,IV1-28, IV30-32, IV36, IV40, IV52-54, KW1-3, KW5-14, KA27-28, PA20-40, PH19-26, PH30-41, PH49-50, HS1-8, IV41-51, IV55-56, PA61-57, PA77-78, TR21-25, GY1-99, JE1-99, IM1-99, PA41-49, PH41(2)-44, HS9-99, PA76, PA60, KW15-17, ZE1-99 - for full details of delivery times to these locations please click here.

In order to provide next day delivery we have to work very quickly. Once your order passes our initial security measures it is immediately sent to our distribution centre to be dispatched. While we will endeavour to accommodate any order changes or cancellation requests we cannot guarantee these can be actioned.

We use Royal Mail Tracked 24 for the majority of our deliveries, however for Northern Ireland and other outer regions we use Royal Mail Special Delivery. 

Royal Mail Tracked 24 will deliver your parcel between 8am and 5.30pm.

You will receive your tracking number on your shipping confirmation email. You can track the item by clicking on the link provided to either the Royal Mail tracking service or Parcelforce.  The details of your carrier will be provided in the shipping confirmation email.

Royal Mail Tracked 24 will deliver between 8am and 5.30pm.  If you are not around to accept your parcel, the carrier will leave a calling card detailing where your parcel is.  You can then contact them to arrange a mutually convenient time to re-deliver or alternatively arrange collection from a local post office.

Sometimes we don't send everything you've ordered at the same time.  If your order has been sent separately then the delivery note will only state which items should be in that part of your order.

Please check the delivery notes from each part of your order to make sure you are not missing anything.

If something is missing then please get in touch with Customer Care.

Yes, we understand Christmas can be a busy time of year, so we have extended our returns policy. Orders placed between Thursday 1st November 2012 and 24th December 2012, may be returned at any time until 5pm Monday 14th January 2013. 

No, we will supply you with a replacement plug free of charge, all you have to do is use the contact us form, select replacement plug request and enter the following details; hologram code and your name and address.

The symptoms described above are usually associated with a feature of the ghd IV stylers called "Shiver Mode". The purpose of this feature is to stop any kind of electrical failure due to a build up of condensation which can occur if a styler is left in a cold climate.  Specifically, if the internal temperature of the styler is below 8 degrees, it will not switch on and heat up normally. Typically, this feature is mistaken as a fault with styler. If you experience this you should complete the following steps:

• Make sure the styler is switched off and unplugged.
• Wrap your styler in a dry towel and place in a warm room. An airing cupboard is ideal if you have one, alternatively, you can place the wrapped styler close by a radiator (at least 6 inches away). *
• Leave the styler to warm back up to room temperature gradually - this make take anywhere from 20 - 90 minutes depending on start temperature.
• Remove towel and use styler as normal.

To prevent your styler going into Shiver Mode you should:
• Keep your styler in a warm room.
• Not leave your styler on cold surfaces. i.e. hardwood/tiled flooring, windowsills or in the boot of your car.
• Always aim to keep your styler well insulated, especially during the Winter months. A ghd carry bag should be sufficient.

* Note
NEVER apply direct heat to a styler i.e. holding it over a fire or cooker
NEVER place a styler directly onto a heated surface i.e. radiator or cooker

Of course every ghd product is created to the highest standards and rigorously checked before it is unleashed. But if, for any reason, you need to return your styler or any other ghd product, we'll ensure the whole process is as simple and speedy as possible.

Please click here to start completing our online returns form. 

Unfortunately we are unable to provide a temporary styler whilst yours is under repair but we will make sure yours are returned as soon as possible.

Refunds will be made to the card used for the original transaction.

You will receive an updated email, as confirmation of your return. Please allow 3-5 working days for the amount to clear onto your card after refunding.

As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you as soon as possible.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

When your styler has cooled, fold the cord in the same way it was in the original packaging. Try to avoid winding it around your hand or the body of the styler, or hanging your styler by its cord. Please see our product care section for more information.

Ensure your styler is switched off and cold. Wipe your styler with a damp, clean cloth to remove any excess products.

The ghd IV stylers and ghd Gold Series stylers have universal voltage so that you can use your styler in any country using a travel adaptor.

Model 3 and 3.1b stylers only work in countries where 220-240V power supply is available. We recommend you check the voltage available in your destination before you travel.

Here at ghd we are committed to the Waste Electrical and Electronic Directive (WEEE Directive) and believe in encouraging the reuse, recycle and recovery of used electronic equipment. To understand more about the WEEE Directive and our product return and recycle procedure, see our ‘Recycling of Electrical and Electronic Equipment’ guide.

As the manufacturer we offer the following warranty

* 12-month warranty with the 3 and 3.1b stylers, and
* 24 month warranty with the ghd IV stylers and ghd Gold Series stylers

Within this period we will repair or replace the product for you at our discretion. If your styler has become faulty due to incorrect use or accidental damage, we may still be able to repair it for you; however, this may be subject to a charge. If you choose not to proceed with a repair, and you request the styler to be returned to you, it may be subject to a small postage and handling charge of £10.

Yes, there are some exclusions to the warranty.

• The warranty will not cover any fault caused through incorrect usage.
• We are also unable to cover any fault caused by accidental damage. In both instances we may be able to assist with a repair, but this will be subject to a charge.
• The warranty is also void if any repair has been attempted by a third party.
• We are also unable to honour any warranty where your  styler has been purchased from an unauthorised distributor; in this instance your consumer rights would lie with the point of sale.
  

To claim on the guarantee you need to retain your original proof of purchase. In the unlikely event of any appliance proving to be faulty, please see our returns policy.

As technology advances so does design, as a result the ghd Gold Series is designed to enhance the slide of the styler through the hair and promote, shine, with golden plated which have been smoothes, contoured to deliver the ultimate professional finish.

As with ghd IV stylers, the plates are made of aluminium which is used because it has powerful heat conducting properties – four times better than steel.  The aluminium is coated with a thin layer of an advanced ceramic coating, which helps the plates glide smoothly through the hair and leaves hair looking shiny.  The combination of the excellent heat properties of aluminium and the smoothing properties of the thin ceramic coating gives you the great styling results you expect from ghd.

We’ve made the ghd Gold Series stylers more weight efficient.  By improving and modernising the design we’ve been able to reduce the amount of material used in its construction compared to a ghd IV stylers.  Stylists have told us that they can really feel the difference and that the new ghd Gold Series stylers are easier to handle and to style with, especially when curling.

The ghd Gold Series stylers continue to use ghd’s advanced ceramic heater technology, however we’ve redesigned some of the heater control systems to make sure that they’re performing at their best.  Stylists have told us they’ve been really impressed with the results they’ve achieved with the ghd Gold Series stylers.

The ghd Gold Series stylers are designed to operate at 175°C - 185°C.  At ghd, we have found that this is the optimal operating temperature for our advanced ceramic heater technology to create superior results whatever the hair type or style that you are looking to achieve.  Stylists have told us they’ve been really impressed with the results they’ve achieved with the ghd Gold Series stylers.

Safety continues to be a priority at ghd.  For your safety and peace of mind there is a  sleep mode feature on both the ghd IV stylers and ghd Gold Series stylers.  After 30 minutes without being used, the heated plates will switch off.  When in sleep mode the light will flash and a warning beep will sound every 20 seconds.  Simply switch the styler off then on again to resume styling.

The ghd Gold Series stylers heat up fast, in less than 30 seconds (40 seconds for USA voltage) so that you don’t have to wait to start styling.   When it reaches temperature you will hear 3 consecutive bleeps and the logo on the switch will remain constantly lit to indicate it is ready for styling.

The ghd Gold Series stylers have a 2.7m length power cord for optimal use and ease of connectivity in salons and at home.

Information stored in your account will be your home address, delivery address, your email address and your order history. You can access and amend your details at any time.

Yes, your account is password protected and we also use the latest encryption software. For additional peace of mind, you can change your password as often as you wish.

Please note: If you amend your email address your Login ID remains unchanged. Please continue to login with your original email address. Future correspondence will however be sent to your new email address.

Simply login and click on the area that you wish to change and amend accordingly. Once you have finished, click update and always remember to logout so others cannot access your personal data.

The ghd Gold Classic styler is designed to enable creative styling – flicks, waves, curls or the perfect straight.  The ghd Gold Classic styler has a round barrel for easy curling, and introducing a smooth movement swivel connector that makes the styler easy to manipulate during creative styling sessions.   Stylists have told us that the lighter weight of the ghd Gold Classic styler has made curling easier than ever.

ghd IV Mini styler and ghd Gold Mini styler- are ideal for shorter, textured styles or men's hair.

ghd IV styler and ghd Gold Classic styler - are suitable for mid length to long hair. Perfect for achieving straight, curls, flicks and waves.

ghd IV Salon styler and ghd Gold Max styler - the wider plates are ideal for use on long, thick hair and ideal for styling large sections.

Because ghd stylers are designed with advanced temperature control, many manufacturers have found that they are a very effective tool to use with Keratin treatments.   However, all Keratin treatments vary, and therefore we would recommend you consult your Keratin treatment supplier to understand what’s needed.

ghd air, ghd IV styler, ghd IV mini styler, ghd IV salon styler, ghd V gold classic styler, ghd V gold mini styler, ghd V gold max styler, ghd pink cherry blossom and the ghd metallic collection stylers

The offer is available for purchases made between 3 January 2013 and 31 January 2013

£20 in the UK or €25 in ROI

If you are purchasing an eligible product from selected approved retailers or approved salons, you will receive a promotional voucher along with your purchase. Following receipt of your purchase, please visit ghdhair.com/cashback and fill in the required details along with the unique code that is stated on your promotional voucher. A copy of the promotional voucher and your proof of purchase need to be submitted along with your claim form – you can do this by taking a photo and uploading the image to your claim form using the upload facility on the website.

The participating salon/retailer will hand you a promotional voucher at the point of purchase which has their name and address filled in plus a signature by a member of staff to verify the purchase. Please visit ghdhair.com/cashback and fill in the required details along with the unique code that is stated on your promotional voucher. A copy of the promotional voucher and your proof of purchase need to be submitted along with your claim form – you can do this by taking a photo and uploading the image to your claim form using the upload facility on the website.

For all in store purchases you have 7 days from date of purchase to make the claim and 14 days from date of purchase for all online purchases.

Please revisit the participating salon/retailer with your proof of purchase and ask them to fill in their details. This needs to be done within 7 days from the date of purchase in order for you to make your claim.

Please ring ghd customer service as soon as possible on 0845 3301133 (UK) or +44 (0)1924 423400 (ROI)

You have the option to post your claim by ticking the ‘print and submit via post’ tick box at step 5 of the claim process. If you choose to post your claim you then have 28 days to submit your claim (which includes your claim form along with a copy of your promotional voucher and proof of purchase).

Please post your claim form and a copy of the promotional voucher and proof of purchase to: ghd cashback, PO Box 504, Leicester, LE94 0AE

You will receive a confirmation e-mail to confirm receipt of claim submission. This will be followed by a validation of your cash back claim email once your claim has been approved. At this point the cashback amount will be paid within 28 days of the claim validation. The payment will be made by BACS.

Please e-mail info@ghdhaircashback.co.uk and a representative will be in touch asap.

Please e-mail info@ghdhaircashback.co.uk and a representative will be in touch asap to answer your query.