ORDERS, DELIVERY & TRACKING
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
In order to provide next day delivery we have to work very quickly. Once your order passes our initial security measures it is immediately sent to our distribution centre to be dispatched. While we will endeavour to accommodate any order changes or cancellation requests we cannot guarantee these can be actioned.
Sometimes we don't send everything you've ordered at the same time. If your order has been sent separately then the delivery note will only state which items should be in that part of your order.
Please check the delivery notes from each part of your order to make sure you are not missing anything.
If something is missing then please get in touch with Customer Care.
Yes, we understand that Christmas is a busy time of year so we have extended our returns policy. Orders placed between Sunday 1 November and Thursday 24 December 2015 may be returned up until 5pm on Friday 15 January 2016.
Your ghd styling appliance is a high performance product and if the unit is subjected to large fluctuation in mains power during use it may go into fail-safe mode to protect the unit from damage. Therefore, in the unlikely event that your ghd product does not operate correctly, check that your ghd product and mains power supply are switched on, and that power is available.
If your product stops working and the red fault light flashes, please follow the procedure below:
1. Switch off the unit
2. Unplug the unit from the plug socket
3. Wait for 5 seconds and then plug the unit back into the wall
4. Switch the unit back on
If this occurs repeatedly, please contact your local ghd service centre.
For UK plugs, please ensure that the fitted fuse is intact and functioning; if it is not replace it with an identically rated British Standard Fuse.
Unfortunately we are unable to provide a temporary styler whilst yours is under repair but we will make sure yours are returned as soon as possible.
As soon as your return has been processed by our warehouse, we'll email you to let you know.
In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you as soon as possible.
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
When your styler has cooled, fold the cord in the same way it was in the original packaging. Try to avoid winding it around your hand or the body of the styler, or hanging your styler by its cord. Please see our product care section for more information.
The ghd IV stylers, ghd V Gold Series stylers and the ghd eclipse® styler all have universal voltage so that you can use your styler in any country using a travel adaptor.
The ghd air™ hairdryer range, model 3 and 3.1b stylers only work in countries where 220-240V power supply is available. We recommend you check the voltage available in your destination before you travel.
As the manufacturer we offer the following warranty
* 12-month warranty with the 3 and 3.1b stylers, and
* 24 month warranty with the ghd IV stylers and ghd V Gold Series stylers
Within this period we will repair or replace the product for you at our discretion. If your styler has become faulty due to incorrect use or accidental damage, we may still be able to repair it for you; however, this may be subject to a charge. If you choose not to proceed with a repair, and you request the styler to be returned to you, it may be subject to a small postage and handling charge.
Yes, there are some exclusions to the warranty.
- The warranty will not cover any fault caused through incorrect usage.
- We are also unable to cover any fault caused by accidental damage. In both instances we may be able to assist with a repair, but this will be subject to a charge.
- The warranty is also void if any repair has been attempted by a third party.
- We are also unable to honour any warranty where your styler has been purchased from an unauthorised distributor; in this instance your consumer rights would lie with the point of sale.
As technology advances so does design and as a result we offer a range of stylers to meet your styling needs. Choose from a selection of ghd stylers to provide the ultimate professional salon finish.
- ghd IV styler range: The original multi-award winning ghd styler, perfect for creating curls, waves or the perfect straight.
- ghd V gold series: Available in three different sizes; ghd V gold classic styler, ghd V gold max styler and ghd V gold mini styler, the ghd V gold series range is our sleekest ever styler with luxurious golden plates that smooth effortlessly through the hair for an ultra-shiny, high-gloss finish.
- ghd platinum®: Our revolutionary new ghd platinum® styler contains breakthrough tri-zone® technology that maintains the optimum styling temperature, so you can style faster with less heat, for unbeatable shine and stronger hair that looks glossy and healthy for longer.
As with ghd IV stylers, the plates are made of aluminium which is used because it has powerful heat conducting properties – four times better than steel. The aluminium is coated with a thin layer of an advanced ceramic coating, which helps the plates glide smoothly through the hair and leaves hair looking shiny. The combination of the excellent heat properties of aluminium and the smoothing properties of the thin ceramic coating gives you the great styling results you expect from ghd.
We’ve made the ghd V Gold Series stylers more weight efficient. By improving and modernising the design we’ve been able to reduce the amount of material used in its construction compared to a ghd IV stylers. Stylists have told us that they can really feel the difference and that the new ghd V Gold Series stylers are easier to handle and to style with, especially when curling.
The ghd V Gold Series stylers continue to use ghd’s advanced ceramic heater technology, however we’ve redesigned some of the heater control systems to make sure that they’re performing at their best. Stylists have told us they’ve been really impressed with the results they’ve achieved with the ghd V Gold Series stylers.
The ghd V Gold Series stylers are designed to operate at 175°C - 185°C. At ghd, we have found that this is the optimal operating temperature for our advanced ceramic heater technology to create superior results whatever the hair type or style that you are looking to achieve. Stylists have told us they’ve been really impressed with the results they’ve achieved with the ghd V Gold Series stylers.
Safety continues to be a priority at ghd. For your safety and peace of mind there is a sleep mode feature on both the ghd IV stylers and ghd V Gold Series stylers. After 30 minutes without being used, the heated plates will switch off. When in sleep mode the light will flash and a warning beep will sound every 20 seconds. Simply switch the styler off then on again to resume styling.
The ghd V Gold Series stylers heat up fast, in less than 30 seconds (40 seconds for USA voltage) so that you don’t have to wait to start styling. When it reaches temperature you will hear 3 consecutive bleeps and the logo on the switch will remain constantly lit to indicate it is ready for styling.
Yes, your account is password protected and we also use the latest encryption software. For additional peace of mind, you can change your password as often as you wish.
Please note: If you amend your email address your Login ID remains unchanged. Please continue to login with your original email address. Future correspondence will however be sent to your new email address.
The ghd V Gold Series styler is designed to enable creative styling – flicks, waves, curls or the perfect straight. The ghd Gold Series styler has a round barrel for easy curling, and introducing a smooth movement swivel connector that makes the styler easy to manipulate during creative styling sessions. Stylists have told us that the lighter weight of the ghd V Gold Series styler has made curling easier than ever.
The ghd V Gold Mini styler is ideal for shorter, textured styles or men's hair.
ghd IV styler, ghd V Gold Classic styler and ghd eclipse® styler - are all suitable for mid length to long hair. Perfect for achieving straight, curls, flicks and waves.
The ghd V Gold Max styler or ghd IV salon styler with wider plates are ideal for use on long, thick hair and ideal for styling large sections.
For more challenging hair we recommend our revolutionary ghd eclipse® styler with breakthrough tri-zone™ technology that maintains the optimum styling temperature, so you can style faster with less heat, for unbeatable shine and stronger hair that looks glossy and healthy for longer.
Because ghd’s are designed with advanced temperature control, many manufacturers have found that they are a very effective tool to use with Keratin treatments. However, all Keratin treatments vary, and therefore we would recommend you consult your Keratin treatment supplier to understand what’s needed.
We hope that you're pleased with your ghd purchase, and that you will not have any cause to complain. However, if you are unhappy with a product or service that you have received from ghd please contact our Customer Care (http://www.ghdhair.com/help) team so that we can start to rectify the situation.
If you have a complaint that we cannot resolve to your satisfaction you may refer it to the EU Online Dispute Resolution (ODR) platform (http://ec.europa.eu/consumers/odr/) although we are not obliged to participate in such proceedings.