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Last Updated: April 2012


This website at, including any discussion forums contained on the website (“Site”) is operated by ghd Sverige AB, a company incorporated in Sweden (registered number 556737-1587), with its registered address at Johannesgränd 1, 111 30, Stockholm, Sweden, (collectively, “ghd” or “we/us/our”).  ghd may be contacted at the above address.

We appreciate your interest in the products and services on the Site and your visit to the Site.


Using the Site

If you have any queries regarding the Site of any of the information or materials contained on or in it, please contact us by email at or by telephone on +46 (0)8 781 00 10.  

The use of this Site is subject to these Terms of Use which set out the basic rules that govern your use of the Site.  Please read the Terms of Use carefully, as your use of the Site constitutes your agreement to be bound by the Terms of Use.  If you do not agree to the Terms of Use, please do not use the Site.

Terms of Use

1.               Modification

We may change, edit, delete or revise the content of this Site from time to time, including these Terms of Use.  Please check this page for changes which have been made to the Terms of Use.  Your use of this Site after a change has been posted constitutes your acceptance of the amended Terms of Use.

2.               Terms of Sale, Registration, Accounts and Passwords

2.1  These Terms of Use do not apply to the sale of goods via the Site.  Such sales are subject to our Terms of Sale.

2.2  Accessing certain services on the Site may require registration and the creation of an account.  Please ensure that the details you provide upon registration or at any time are complete and accurate, and inform us immediately of any changes to the details you provided when registering. You will not be able to create an account unless you are at least 16 years of age.

2.3  When you register for an account on the Site, you will be asked to create a password.  You agree to be responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer to prevent unauthorised access to your account.  You agree to promptly notify us if you have reason to believe that your account details or password have been lost, or if they are likely to be used in an unauthorised manner.  Please click here if you need to reset your password at any time. You are responsible for all activities that occur under your account or password, and we will not be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms of Use.

2.4  We reserve the right to suspend or terminate your use of the Site at any time, for any reason, without prior notification.

3.               Intellectual Property

3.1  We are the owner or the licensee of all copyright, design rights, database rights, trademarks and other intellectual property rights in this Site, and in the material published on it.  Your use of the Site grants no rights to you in relation to our intellectual property rights or the intellectual property rights of third parties.  All such rights not expressly granted are reserved.

3.2  You may access this Site only to participate in the Site or make Contributions (as defined below) or to place an order for Products. Any other use is prohibited unless agreed to by us in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the Site.

3.3  You may not modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, display, post, transmit or sell any content or intellectual property appearing on this Site.

3.4  If you print off, copy or download any part of this Site in breach of these terms of use, your right to use this Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

4.               Links to third party websites and restrictions

4.1  The use of third party websites is entirely at your own risk.  Links contained in the Site will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site.  Links provided on the Site are provided to you only as a convenience and the inclusion of any link does not imply reliability and endorsement by us of the content of any third party’s website.

4.2  These Terms of Use do not apply to any third party website linked to the Site.  You should read the terms and conditions of those websites before using them and direct any questions or comments about the linked website’s contents to the relevant website provider.

4.3  You are not entitled (nor will you assist others) to set up links from your own websites to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.

4.4  You agree that when accessing the Site you shall not price scrape or harvest pricing either manually or by use of a web spider, web robot or any other web crawling or other technology.

5.               User Review and Contributions

5.1  Users of the Site may submit product reviews, profiles, images, portfolios, videos, instructions, comments, questions, feedback, ideas, suggestions or other information or materials via the Site or otherwise (collectively “Contributions”), so long as such Contributions comply with our contribution standards, set out below in clause 5.2 (“Contribution Standards”).

5.2  Contribution Standards

5.2.1  These standards apply to any and all material which you contribute to this Site, and to any interactive services associated with it including our Salon & Stylist Feed.  You must comply with the spirit of the following standards as well as the letter.  The standards apply to each part of any contribution as well as to its whole.

5.2.2  Contributions must:  be accurate (where they state facts);  be genuinely held (where they state opinions); and  comply with applicable law in Sweden.

5.2.3  Contributions must not:  contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;  promote sexually explicit material;  promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;  advocate, promote or assist any illegal act, including, but not limited to, violence or computer misuse or the infringement of the intellectual property rights of any other person;  be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;  be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;  be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or  give the impression that they emanate from us, if this is not the case.

5.3    Failure to comply with the Contribution Standards constitutes a material breach of the Terms of Use upon which you are permitted to use this Site.  We will determine, in our discretion, whether there has been a breach of the Contribution Standards through your use of this Site.  If a breach of the Contribution Standards has occurred, we may take such action as we deem appropriate, including taking all or any of the following actions:

5.3.1  immediate, temporary or permanent withdrawal of your right to use this Site;

5.3.2  immediate, temporary or permanent removal of any posting or material uploaded by you to this Site;

5.3.3  issue of a warning to you;

5.3.4  further legal action against you; and

5.3.5  diisclosure of such information to law enforcement authorities as we reasonably feel is necessary.

5.4  Any Contributions shall be and remain our property, and by making a Contribution to the Site you agree to assign to us all worldwide rights, title and interest in all intellectual property in your Contributions.  Thus, we will own exclusively all such rights, title and interests in any Contributions, and shall not be limited in any way in its use, commercial or otherwise, of any Contributions.  We are and shall be under no obligation to maintain any Contributions in confidence, to pay any compensation or royalty for any Contributions, or to respond to any Contributions.

6.               Disclaimer of liability

6.1  Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Site, it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Site.  Further, no warranty is given that the Site shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

6.2  Access to and use of this Site is at the user’s own risk and we do not warrant that the use of this Site or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.  We accept no liability for viruses or other computer contaminants.  You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from the Site.

6.3  Subject to clause 6.4 below, we shall not be liable to you for any of the following (whether or not we were advised of, or knew of, the possibility of such losses) whether arising from any claim arising out of or in connection with the use of the Site, including without limitation, under any tort, including negligence, for breach of contract, for misrepresentation (other than fraudulent misrepresentation), intellectual property infringement or under any statute or otherwise:

6.3.1  any indirect, special or consequential losses;

6.3.2  any losses or damages arising out of changes made to the content of this Site by unauthorised third parties;

6.3.3  any loss of business, data, profits, revenue, goodwill, use or anticipated savings;

6.3.4  loss or damage to your, or any third party’s, data or records;

6.3.5  any actions taken in response to breaches of the Contribution Standards set out in clause 5.3 above; or

6.3.6  any delay in, or failure of, performance of our obligations under these Terms of Use arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

6.4 Except as expressly provided in these Terms of Use, we exclude all representations, conditions and warranties whether express or implied (by statute or otherwise) to the fullest extent permitted by law.

7.               Miscellaneous

7.1  These Terms of Use are governed by the laws of Sweden and only the courts of Sweden will have exclusive jurisdiction with respect to any dispute arising under or in relation to them.

7.2  If any provision of these Terms of Use is found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms of Use which shall remain unaffected.

7.3  No delay or failure by us to exercise any powers, rights or remedies under these Terms of Use will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.

7.4  Please read the terms of the Privacy Policy which contains important information about the use of the personal information you provide when using this Site.

Competitions or other promotional features which may be made available through this Site from time to time may also have specific terms and conditions.  You will need to read and accept these before making a submission.

Merchant of Record

GHD Sverige AB
Johannesgränd 1
Stockholm, Stockholm 11130



1.1 The definitions and rules of interpretation in this condition apply in these terms and conditions (Conditions):

Contract means the contract between You and Us for the sale of the Products and which incorporates these Conditions, the Order, the Order Confirmation and the Website and Retail Charter;

Confidential Information means any and all information provided by either party under the Contract that is either (i) marked as being confidential (or in the case of verbal discussions is later confirmed in writing to be confidential) or (ii) information (however communicated) that is of a type that the other party could reasonably have been expected to know that the information was confidential;

Delivery Location means the place where delivery of the Products is to take place under the Contract, as set out in the Order;

Order means any order made by You for Our Products through Our website at;

Order Confirmation means Our written confirmation of the Order, incorporating these Conditions;

Price means the price payable by You for the Products, as notified by us;

Products means any goods to be supplied to You by Us under the Contract;

We, Our, Ours means Jemella Limited trading as 'ghd' (Company No: 4115691), a company incorporated in England and Wales whose registered office is at Unit 12, Ryefield Way, Silsden, West Yorkshire, BD20 0EF;

Website and Retail Charter means the Website and Retail Charter, a copy of which We can provide You, which is entered into by both You and Us if You intend to resell Our Products; and

You, Your, Yours means the person(s), firm or company who purchases the Products from Us.

1.2 Unless a contrary intention appears:

1.2.1 the masculine includes the feminine and the singular includes the plural, and vice versa;

1.2.2 a reference to any statute, enactment, order, regulation or other similar instrument shall be construed as a reference to the statute, enactment, order, regulation or instrument as amended by any subsequent statute, enactment, order, regulation or instrument or as contained in any subsequent re-enactment thereof;

1.2.3 headings are for ease of reference only and shall not affect the interpretation or construction of these Conditions;

1.2.4 any lists or examples following the word "including" shall be interpreted without limitation to the generality of the preceding words;

1.2.5 references to Conditions are, unless otherwise provided, references to clauses of these Conditions;

1.2.6 references to "writing" shall include facsimile and email.


2.1.1 Subject to Condition 2.3, the Contract shall be on these Conditions to the exclusion of all other terms and conditions (including any terms or conditions which You purport to apply under any purchase order, confirmation of order or other document).

2.1.2 Except as otherwise provided in these Conditions, all other terms, conditions, warranties and representations (whether oral or in writing) are excluded from the Contract between Us and You. These Conditions supersede any and all prior promises, representations, undertakings or implications.

2.1.3 No statement, illustration or drawing in any circular, advertisement, trade literature or other such communication shall be deemed to imply any representation, warranty or condition. Any such statement, illustration or drawing is for guidance purposes only and shall not form part of the Contract.

2.2 No terms or conditions endorsed on, delivered with or contained in an Order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.

2.3 No variation to these Conditions shall have effect unless agreed in writing by one of Our directors.

2.4 Each Order shall be deemed to be an offer by You to purchase the Products from Us, subject to these Conditions.

2.5 No Order placed by You shall be deemed to have been accepted by Us, and no Contract shall be formed, until an Order Confirmation has been issued by Us.


The Website and Retail Charter contains provisions relating to the use of Our brand for the Products. You shall comply with the Website and Retail Charter and shall act in accordance with the provisions contained therein.


4.1 Unless agreed otherwise in writing by Us, all Prices are on ex works basis.

4.2 The Price is shown in UK pounds sterling.

4.3 Unless otherwise stated, the Price is exclusive of Value Added Tax which shall be added at the appropriate rate when We take Your payment for the Products You Ordered. If You require Us to deliver to a Delivery Location which is not within the UK, You are responsible for any importation taxes, sales taxes or other charges which may be levied at that Delivery Location. Additionally, please note that when ordering from, You are considered the importer of record and must comply with all laws and regulations of the country in which You are receiving the goods.

4.4 We have the right to vary the Price of the Products from time to time on reasonable notice to You but We shall not exercise our right to vary the Price of the Products after We have issued an Order Confirmation.

4.5 Whilst We endeavour to ensure that all Prices displayed on Our website are accurate, errors may occasionally occur. We shall inform You as soon as We become aware of an error in the pricing of a Product. In that event, We shall also request Your confirmation whether You wish to proceed with the Order at the correct price or whether You wish to cancel Your Order. If We are unable to contact You for any reason, Your Order will be deemed cancelled. Any monies paid in respect of cancelled Orders shall be refunded in full within 30 days from the date of cancellation.


The Price shall be due and payable by You in full and cleared funds at the time You place Your Order, unless otherwise agreed in writing by Us, and the time of payment shall always be of the essence of the Contract.


6.1 Delivery of the Products shall take place at the Delivery Location. It is Your responsibility to ensure that the address of the Delivery Location is accurate. We shall not be responsible if this Delivery Location is incorrect.

6.2 Next day delivery is guaranteed in respect of Your Order if:

6.2.1 the Delivery Location is situated in the UK; and

6.2.2 Your Order is received before [5] pm GMT the preceding day; and

6.2.3 there is sufficient stock for Us to fulfil Your Order. We shall try to inform You, as soon as it is reasonable to do, if We find out that there is insufficient stock to fulfil Your Order. As a gesture of good will, We shall nevertheless try to deliver that part of Your Order which is in stock first, and then fulfil rest of Your Order when stock is in. However, We cannot fulfil the above commitments for any reason, this shall not entitle You to terminate this Contract.

6.3 Delivery times or dates in respect of deliveries outside the UK are estimates only and are not guaranteed.

6.4 The time for delivery shall not be of the essence of the Contract.

6.5 We shall be entitled to deliver the Products in separate instalments. Any delay or failure by Us to deliver, or any claim by You in respect of any one or more of the instalments in accordance with these Conditions, shall not entitle You to treat the Contract as a whole as repudiated.

6.6 We reserve the right, at Our sole option, to cancel or withhold the delivery of any Products, in whole or in part:

6.6.1 until receipt of Your payment for the Products;

6.6.2 if any of the events at Condition 11.1 occur.

6.7 On delivery of the Products, You shall check the Products against the delivery note. We shall not be liable for any damage, destruction, breakage or shortage of the Products delivered to You, unless You give Us notice of such damage, destruction, breakage or shortage within forty-eight (48) hours of the date of delivery. Risk in the Products shall pass to You on delivery.

6.8 If, for any reason, You fail to take delivery of any of the Products on the date of delivery, or We are unable to deliver the Products because You have not provided appropriate instructions, documents, licences or authorisations, We may store the Products until delivery at a later date, at Your cost (including but not limited to storage and insurance costs). If You fail to take delivery of the Products within fourteen (14) days following the date of the first attempted delivery, We may rescind the Contract and sell the Products to a third party.

6.9 Subject to the other provisions of these Conditions, We shall not be liable for any direct, indirect or consequential loss, including but not limited to, loss of profit, costs, damages, charges or expenses caused by any delay in the delivery of the Products (even if caused by Our negligence). Delay in delivery of the Products, howsoever arising, shall not entitle You to terminate the Contract.


7.1 We shall not be liable for any non-delivery of Products unless You give Us written notice within seven (7) days of receipt of Our advice of despatch.

7.2 Our liability for non-delivery of the Products shall be limited, at Our sole discretion, to:

7.2.1 delivering the Products within a reasonable time; or

7.2.2 issuing a credit note against any invoice raised for such Products, at the pro rata Contract rate based on the quantity of the Products which have not been delivered; or

7.2.3 refunding at the pro rata Contract rate the price paid for the quantity of the Products which have not been delivered;

and this shall be Your sole and exclusive remedy in relation to such non-delivery.


8.1 The Products are at Your risk from the time of delivery in accordance with Condition 6.7 above.

8.2 Notwithstanding Condition 8.1 above, the legal and beneficial ownership of the Products shall not pass to You until We have received in full and in cleared funds:

8.2.1 all sums due to Us in respect of the Products; and

8.2.2 all other sums due or becoming due to Us from You.

8.3 Until ownership of the Products has passed to You, You must:

8.3.1 hold the Products on a fiduciary basis as Our bailee;

8.3.2 store the Products, at no cost to Us, separately from other products belonging to You so they remain readily identifiable as Our property;

8.3.3 not destroy, deface or obscure any identifying mark or packaging on or relating to the Products;

8.3.4 maintain the Products in satisfactory condition, insured on Our behalf for their full price against all risks to Our satisfaction;

8.3.5 hold the proceeds of the insurance referred to in Condition 8.3.4 on trust for Us and not mix them with any other money nor pay the proceeds into an overdrawn bank account,.

8.4 In respect of Products of which ownership has not passed to You:

8.4.1 You may resell the Products, solely on the following conditions:

 (a) any sale shall be effected in the ordinary course of Your business at full market value; and

 (b) any such sale shall be deemed to be a sale of Our property on Your own behalf and You shall deal as principal when making such a sale[; and

 (c) You shall remain liable to Us in respect of the Price of the Products which You have resold]; and

8.4.2 We shall be entitled to:

 (a) recover payment for the Products notwithstanding that ownership of the Products has not passed from Us;

 (b) in the following circumstances, require You to deliver up the Products to Us, and if You fail to do so forthwith, We may recover the Products:

  (i) if You commit any material breach of any of Your obligations under these Conditions; or

  (ii) if any of the events at Condition 11.1occur.

8.5 You hereby grant Us, Our agents, sub-contractors and employees an irrevocable licence at any time to enter premises where the Products are or may be stored, to inspect these Products, or where Your right to possession has terminated, to recover these Products.

8.6 Where We are unable to determine whether Your right to possession has terminated in respect of any Products, You shall be deemed to have sold all Products in the order in which We invoiced such Products to You.

8.7 On termination of the Contract, howsoever arising, Our rights, but not Yours, under this Condition 8 shall remain in full force and effect.


9.1 In the event that any Products are found to be faulty within the earlier of twenty-four (24) months:

9.1.1 of the date You purchased the Products for Your own use; or

9.1.2 of the date of the sale by You to an end user (if You purchased the Products not as an end user);

and such date of purchase or sale, whichever is appropriate, is duly evidenced to Our satisfaction by the provision of a copy of the relevant proof of purchase or sale, You shall be entitled to return such Products to Us, in such pre-paid delivery bags as We may provide from time to time on Your request.

9.2 In the event that We reasonably consider any Product returned in accordance with Condition 9.1 is:

9.2.1 not faulty; or

9.2.2 damaged or otherwise caused to be unworkable as a result of any of Your actions and/or that of the end user of the Product;

We may at Our sole discretion, return the same to You [and We reserve the right to require You to reimburse Us for Our reasonable expenses in examining and returning such Products to You]. We shall have no further obligations to You in respect of these Products.

9.3 Subject to Conditions 9.1 and 9.2, We shall, at our absolute discretion:

9.3.1 repair or replace faulty Products; or

9.3.2 refund the price of faulty Products, based on the quantity of the Products which are faulty, pro rata to the Price paid under the Contract.


10.1 Nothing in these Conditions excludes or limits Our liability for death or personal injury caused by Our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be restricted by law.

10.2 Save as provided by Section 12 of the Sale of Goods Act 1979 and in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

10.3 Subject to Condition 10.1:

10.3.1 Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with or under the Contract shall be limited to the Price payable for the Products under the Contract; and

10.3.2 We shall not be liable in contract, tort (including negligence), statutory duty or otherwise howsoever for any claim, damage, loss or costs in respect of (whether direct or indirect):

 (a) loss of profit;
 (b) loss of use; 
 (c) loss of anticipated contracts and/or savings;
 (d) loss of goodwill; 
 (e) loss of opportunity;
 (f) loss of business and/or business interruption; or
 (g) any indirect loss or consequential or special loss or damage;

and both You and We hereby acknowledge that each type of loss under this Condition 10.3.2 shall be severable in accordance with Condition 14.2.

10.4 We shall also not be liable for, and You shall indemnify and keep indemnified Us against, any and all actions, awards, proceedings or claims, complaints, costs, expenses (including legal expenses and disbursements), penalties, damage or loss arising by reason of the sale and/or use of the Products after You become aware of any defect in the Products, or after circumstances have occurred which should reasonably have indicated to You of the existence of a defect in the Products.


11.1 If You purchase the Products as a consumer, within the meaning of the Consumer Protection (Distance Selling) Regulations 2000, You have a right to cancel this Agreement within seven working days beginning with the day after the day on which this Agreement is concluded. If You wish to cancel the Agreement, You must let Us know in writing by letter, fax or email and comply with Our returns policy as shown here. We shall provide you with a full refund of the Price paid within 30 days from the date on which You give Us notice of cancellation.

11.2 We are entitled to terminate the Contract immediately on written notice if:

11.2.1 You fail to observe or perform any of Your obligations under the Contract; or

11.2.2 (being an individual or partnership):

 (a) You suspend, or threaten to suspend, payment of Your debts, or are unable to pay Your debts as they fall due, or admit Your inability to pay Your debts, or are deemed either unable to pay Your debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986;

 (b) You make or propose to make an arrangement or composition with Your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors;

 (c) You are or propose to become the subject of a bankruptcy petition or order;

 (d) You die or, by reason of illness or incapacity (whether mental or physical), are incapable of managing Your own affairs or become a patient under any mental health legislation;

11.2.3 (being a company):

 (a) You are, or We reasonably consider You to be, unable to pay Your debts when they fall due, as defined in Section 123 of the Insolvency Act 1986;

 (b) You make or propose to make any arrangement or composition with Your creditors or make an application to a court of competent jurisdiction for the protection of Your creditors in any way;

 (c) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with Your winding up;

 (d) an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed over You;

 (e) a floating charge holder over Your assets has become entitled to appoint or has appointed an administrative receiver;

 (f) a person becomes entitled to appoint a receiver over Your assets or a receiver is appointed over Your assets;

11.2.4 You suffer actions analogous to those described in Conditions 11.2.2 and/or 11.2.3 in any jurisdiction;

11.2.5 We, acting reasonably, have serious doubts as to Your solvency;

11.2.6 any distraint is levied against You or Your property by any third party;

11.2.7 You cease, or threaten to cease, to carry on all or a substantial part of Your business; or

11.2.8 You are late in paying, or do not pay, any monies due to Us from You.


12.1 Each party shall, and shall procure that their employees, agents, representative and sub-contractors shall, keep secret and not disclose any Confidential Information in relation to the other party obtained by reason of the Contract, except information that is in the public domain.

12.2 The obligations under Condition 12.1 will not apply to the extent that the Confidential Information (based on documentary evidence):

12.2.1 is already publicly known at the time it is disclosed to the receiving party;

12.2.2 later becomes publicly known other than as a result of a breach by the receiving party of Condition 12.1;

12.2.3 was already known to the receiving party before it was disclosed;

12.2.4 is required to be disclosed by the receiving party by a court order or statutory law, provided that the receiving party will inform the disclosing party as soon as possible of any such obligation to disclose;

provided always that if the receiving party is seeking to rely upon any of the exceptions set out above then the Confidential Information shall not be deemed to be within one of the exceptions merely because it is in more general information within such exceptions. In addition, any combination of features disclosed will be deemed to be within the public domain only if both the combination itself and its use fall within the exceptions.

12.3 This Condition 12 shall apply during the continuance of the Contract and after its termination howsoever arising.


We reserve the right to defer the date of delivery of the Products or to cancel the Contract without liability to You, and We shall not be liable for any failure to meet Our obligations under the Contract if We are prevented from, or delayed in, the carrying on of Our business due to circumstances beyond Our reasonable control, including, but not limited to, acts of God, governmental actions, war or national emergency, acts of terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, snow, explosion, flood, storm, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to Our workforce), failure of a utility service or transport network, or restraints or delays affecting carriers or inability or delay in obtaining supplies or adequate or suitable materials, or other similar events.


14.1 You expressly acknowledge and agree that, in entering into the Contract, You do not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to the Contract or not) relating to the subject matter of the Contract, other than as expressly set out in the Contract.

14.2 If any provision of the Contract or these Conditions is held invalid, illegal or unenforceable by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if the Contract had been executed with the invalid, illegal or unenforceable provision eliminated.

14.3 Each of Our right or remedy under the Contract is without prejudice to any other rights or remedies belonging to Us, whether under the Contract or not.

14.4 Any failure or delay by Us in enforcing or partially enforcing any of Our rights or remedies under the Contract shall not be construed as a waiver of any of Our rights under the Contract and shall not prevent Us from later reasserting such rights or remedies.

14.5 Any notice or other communication given under these Conditions shall be in writing and shall be served by delivering it personally or sending it by pre-paid recorded delivery or registered post or fax or email to Our registered office and Your address, as set out in the Contract, or such other address as shall be notified by each party to the other from time to time.

14.6 Any such notice shall be deemed to have been received:

14.6.1 at the time of delivery, if personally delivered; or

14.6.2 forty-eight (48) hours from the date of posting in the case of pre-paid recorded delivery or registered post; or

14.6.3 at the time of transmission, if sent by fax; or

14.6.4 at the time the email is available to be read in the recipient's in-box, if sent by email;

but if notice is not received within business hours (meaning 9 am to 5 pm Monday to Friday, except a public holiday in the place of receipt), the notice shall be deemed to have been received when business next starts.

14.7 Except as otherwise provided in these Conditions or the Contract, a person who is not a party to the Contract shall have no rights pursuant to the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Conditions or the Contract.

14.8 You shall not be entitled to assign, sub-contract or otherwise dispose of the Contract or any part of it without Our prior written consent.

14.9 We may assign or sub-contract all or any part of Our obligations under the Contract to any person, firm or company.

14.10 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by, and construed in accordance with, English law and both You and We submit to the exclusive jurisdiction of the English courts.

14.11 If You have any comments, questions or requests regarding the Products, please contact Us at Unit 12, Unit 12, Ryefield Way, Silsden, West Yorkshire BD20 0EF, telephone 0845 330 1133 (if You call from within the UK) or +44 1535 651 500 (if You call from outside the UK) or via the internet at the form provided here:


15.1 All promotions, discounts or promotional codes available for redemption on, cannot be used in conjunction with any other offer.

15.2 Only one promotional code can be used per order.

15.3 A promotional code cannot be applied to an order after the order has been placed.

Jemella Limited (verksamt under namnet ghd) – Integritets- och cookiepolicy

Senast uppdaterad: April 2012

Vi betraktar våra användares integritet som mycket viktig och eventuella personuppgifter Du tillhandahåller oss kommer att behandlas i enlighet med denna Integritets- och cookiepolicy. Jemella Limited (verksamt under namnet ghd) är registrerat som personuppgiftsansvarig vid the Information Commissioner’s Office i enlighet med the Data Protection Act, under org. nr. Z1663328. Denna Integritets- och cookiepolicy anger hur vi använder och skyddar personuppgifter som Du ger oss när Du använder denna Webbplats. Om Du har några frågor angående denna policy eller inte accepterar den, vänligen kontakta oss via e-post på eller på +44 (0) 845 330 1133 innan Du använder denna Webbplats.

Vi kan komma att ändra denna Integritets- och cookiepolicy från tid till annan genom att uppdatera denna sida. Du bör besöka denna sida då och då för att åter läsa denna Integritets- och cookiepolicy och för att försäkra Dig om att Du är tillfreds med eventuella ändringar av den. Denna Integritets- och cookiepolicy gäller från och med [april] 2012.

Vilka personuppgifter samlar vi in?

Såvida Du inte registrerar Dig hos oss och skapar ett konto kan Du generellt sett använda denna Webbplats utan att lämna oss personuppgifter. Även om Du inte registrerar Dig hos oss och lämnar oss personuppgifter kan vi dock komma att samla in vissa uppgifter (ej personuppgifter) såsom uppgifter om Dina aktiviteter på Webbplatsen.

Ytterligare tjänster kan tillkomma om vi har särskild information om Dig och vi kommer att samla in särskild information från Dig när Du registrerar Dig hos oss. Vi kan komma att samla in och använda följande personuppgifter:

  • Ditt namn och Din kontaktinformation (inklusive postadress, e-postadress och telefonnummer) och annan kontaktinformation som Du lämnar oss;
  • ekonomisk information inklusive kortbetalningsuppgifter;
  • information som Du tillhandahåller när Du registrerar och skapar ett konto hos oss;
  • information tillhandahållen av salonger när Du inhandlar en eller flera produkter från ghd i den salongen;
  • information som Du tillhandahåller om Du rapporterar problem med vår Webbplats;
  • uppgifter om eventuella produkt- eller tjänstebeställningar som Du lägger genom Webbplatsen;
  • register över eventuell korrespondens när Du kontaktar oss;
  • register över eventuella ghd-tävlingar eller ghd-kampanjer som Du deltar i; samt
  • detaljer avseende Dina besök på Webbplatsen inklusive, men inte begränsat till, datatrafik, lokaliseringsdata och kommunikationsdata samt detaljer avseende de delar av vår Webbplats Du besöker.

Hur länge bevarar vi Dina personuppgifter?

Vi bevarar Dina personuppgifter endast så länge som erfordras för det avsedda syftet med insamlingen av personuppgifterna.

Vad gör vi med de personuppgifter vi samlar in?

Vi använder Dina personuppgifter för att tillhandahålla Dig bättre service och särskilt för följande ändamål:

  • för att underlätta användningen av de produkter och tjänster vi tillhandahåller Dig;
  • för att behandla och kräva betalning av Dig när Du köper produkter från Webbplatsen;
  • för internt dokumentbevarande;
  • för att förbättra våra produkter och tjänster;
  • för att förbättra och skräddarsy Din upplevelse när Du besöker Webbplatsen;
  • för att göra reklam för vissa produkter som vi tror kan intressera Dig särskilt när Du besöker Webbplatsen eller andra externa sidor;
  • för att kommunicera med Dig genom e-post, telefon eller vanlig post om Du har beställt eller köpt produkter av oss; angående beställningen, köpet, andra frågor avseende transaktioner mellan oss eller avseende Din kundrelation eller Ditt kundkonto (om Du har ett) hos oss;
  • för att kontakta Dig angående särskilda förfrågningar Du gör;
  • för statistiska analyser;
  • för att kontakta Dig genom e-post, telefon eller vanlig post för att kunna delge Dig information om produkter, tjänster, kampanjer eller events som vi tror kan intressera Dig eller för att be om feedback på produkter och tjänster från tid till annan;
  • för att lämna direkt marknadsföring eller marknadsföring via e-post under förutsättning att Du inte har invänt mot det; samt
  • för att kontakta Dig angående marknadsundersökningar.

Vem får tillgång till dessa uppgifter?

Dina personuppgifter kommer att användas av berörd personal vid ghd och av de som lämnar dem support för syftena beskrivna ovan. Den kommer också att göras tillgänglig för de godkända tjänsteleverantörer vi arbetar med och som utför vissa tjänster för vår räkning, till exempel tillhandahållande av IT-support och IT-underhåll, kundtjänster, hostingtjänster, marknadsföringstjänster och tjänster för betalning on-line. Dessa tjänsteleverantörer kan komma att få tillgång till personuppgifter de behöver få tillgång till för att kunna utföra sina tjänster för vår räkning. De har dock inte tillåtelse att dela med sig, eller använda sig, av sådan information för något annat syfte. ghd har ingått separata personuppgiftsbiträdesavtal med var och en av dessa tjänsteleverantörer för att skydda Dina lagstadgade integritetsrättigheter. ghd kan också komma att dela med sig av begränsade personuppgifter med andra företag inom ghd-koncernen; till exempel i den utsträckning så erfordras för erforderlig företagsadministration och för moderbolagsanalyser och beslutsfattande vid moderbolaget.

ghd kan också komma att lämna ut Dina personuppgifter under följande omständigheter:

  • Till efterkommande av ett domstolsbeslut eller en begäran om samarbete från rättsväsendet eller annan myndighet i syfte att upprätthålla eller utöva dess lagstadgade rättigheter; för att försvara sig mot rättsliga krav; eller såsom annars kan krävs eller tillåtas av tillämplig lag eller bestämmelser.
  • När ghd är av uppfattningen att avslöjande är lämpligt i samband med insatser som utförs för att undersöka, förhindra, eller vidta åtgärder avseende olagliga aktiviteter, misstänkt bedrägeri eller annat felaktigt agerande; för att skydda eller försvara ghd:s rättigheter, egendom eller säkerhet av ghd, dess kunder, personal, leverantörer eller andra; för att efterleva tillämplig lag eller samarbeta med rättsväsendet; eller för att genomföra dess villkor eller andra avtal.

Utöver vad som framgår ovan kommer vi inte att överföra, lämna ut, sälja, distribuera eller på annat sätt upplåta rättigheter avseende Dina personuppgifter såvida inte Du har lämnat Ditt tillstånd därtill eller såvida inte lagen annars tillåter det.

Direktmarknadsföring och Dina preferenser

ghd och, under förutsättning att Du godtar att dela Dina personuppgifter med dem, ghd:s koncernföretag, kan vilja lämna Dig information om nya produkter, kampanjer, specialerbjudanden och annat som kan intressera Dig samt inbjuda Dig till att delta i marknadsundersökningar. Sådan kommunikation kan ske per post (om Du inte har begärt av oss att så inte ska ske) samt, om Du godtar det, genom telefon, e-post eller SMS.

ghd kommer att tillse att det kommer att finnas ett enkelt sätt för Dig att vid eventuell direktmarknadsföring eller marknadsundersökningar som Du mottar eller kontaktas elektroniskt om att avböja framtida marknadsföring. Exempelvis kan e-post innehålla en länk genom vilken Du kan avbeställa framtida marknadsföring eller en e-postadress till vilken Du kan skicka en begäran om att inte längre delta i framtida marknadsföring. ghd och ghd:s koncernföretag kommer av administrationsskäl behöva rimlig tid på sig för att avbryta eventuell marknadsföring som Du invänder mot eller som Du återtar Ditt medgivande till. Du kan ändra Dig när som helst avseende marknadsföringen genom att upplysa ghd därom genom kontaktuppgifterna angivna längst upp i detta meddelande. I sådana fall kommer ghd inte nödvändigtvis att ta bort samtliga personuppgifter från ghd:s databas(er) men kan notera och respektera Dina ändrade marknadsföringspreferenser.

Hur Du får kopior av eller ändrar den information vi har samlat in

Du har rätt att en gång per kalenderår utan kostnad få information huruvida personuppgifter avseende Dig behandlas av oss eller ej. Om vi ​​ behandlar personuppgifter om Dig kommer vi att förse Dig med skriftlig information om vilka personuppgifter avseende Dig vi behandlar, varifrån dessa personuppgifter har samlats in ifrån, syftet med behandlingen samt information om till vem som mottar uppgifterna eller till vilken typ av mottagare uppgifterna är tillhandahålls till.

För eventuella ytterligare begäran om uppgift om vår behandling av Dina personuppgifter utgår en mindre avgift för våra administrativa kostnader; för närvarande 10 GBP. Om Du vill ha en kopia av den information vi har avseende Dig; vänligen kontakta oss på ghd, Unit 12, Ryefield Way, Silsden, West Yorkshire, BD20 0EF och skicka med en check eller en postanvisning utställd till Jemella Limited.

Om Du är av uppfattningen att information som vi har avseende Dig är inkorrekt eller ofullständig, vänligen skriv till oss eller skicka oss ett e-post snarast. Vi kommer att korrigera eller uppdatera informationen så snart som möjligt.

Du kan annars korrigera eventuell bristfällig information Du har lämnat oss genom att logga in på Ditt konto online.

Säkerhet och lagring

Kom ihåg att Internet inte är ett säkert medium. Kommunikation över Internet såsom e-post är inte säker såvida den inte är krypterad.

Vi har infört lämpliga fysiska, elektroniska och administrativa förfaranden för att skydda och säkra den information vi samlar in online. De krypteringsteknologier vi använder oss när vi samlar in och överför kundkreditinformation som utväxlas med vår Webbplatsserver är av branschstandard; samtliga Dina kortdetaljer överförs från din webbläsare till vår säkra förmedlingsnod för säkra betalningar användandes secure sockets layer-kryptering (SSL). Vår tillhandahållare av förmedlingsnod för betalningar använder sig av ett secure sockets layerkrypteringssystem (SSL). All annan överförd information sker genom en säker anslutning.

För det fall vi har lämnat Dig (eller om Du har valt) ett lösenord som gör det möjligt för Dig att få tillgång till särskilda delar av Webbplatsen ansvarar Du för att lösenordet fortsätter vara hemligt. Vi ber Dig att inte dela med Dig av Ditt lösenord till någon. All information tillhandahållen genom Webbplatsen eller per telefon, katalog eller i butik lagras på servrar lokaliserade inom den Europeiska Ekonomiska Samarbetsområdet (EES). Informationen kommer att behandlas av personal som arbetar i Storbritannien och som är anställda av vårt företag. Sådan personal kan delta i bland annat behandlingen av Dina betalningsuppgifter och tillhandahållandet av supporttjänster. Genom att lämna Dina personuppgifter godkänner Du denna överföring, lagring och behandling. ghd kommer att vidta alla rimliga åtgärder för att tillse att Din information behandlas säkert i enlighet med denna Integritets- och cookiepolicy.


Vi använder oss av cookies för vissa delar av vår Webbplats, inklusive, men inte begränsat till, sessionscookies, tredjepartscookies och beständiga cookies. Cookies är filer som lagrar information på Din hårddisk eller webbläsare, vilket innebär att vår Webbplats känner igen om Du har besökt Webbplatsen tidigare. Den informationen används för att underlätta tillgången till Webbplatsen, för att skräddarsy Din upplevelse av Webbplatsen samt för att göra det möjligt för Dig att röra Dig genom processerna, inklusive Webbplatsens betalningsprocesser. Cookies gör det lättare för Dig att behålla Dina preferenser på Webbplatsen (inklusive återupprepning av Dina inloggningsdetaljer när Du använder delar av vår Webbplats som det råder begränsat tillträde till) och genom att se hur Du använder Webbplatsen kan vi skräddarsy Webbplatsen efter Dina preferenser och mäta hur användarvänlig Webbplatsen är. Du kan hitta mer information om olika typer av cookies på Se stycket och länken nedan för mer detaljerad information om de cookies vi använder på vår Webbplats.

Vi använder cookies i syfte att:

  • Placera annonser för våra produkter på andra externa webbplatser. Det gör vi genom att tillåta tredje parter, inklusive Google och Adserve, att placera cookies på vår Webbplats, vilket gör det möjligt för dem att identifiera Ditt besök på vår Webbplats, visa Dina preferenser medan Du besöker Webbplatsen samt identifiera Dina besök till efterföljande tredje parters webbplatser i deras annonseringsnätverk. Detta möjliggör för oss att leverera skräddarsydda annonser till Dig på dessa tredje parters webbplatser baserat på information som vi har samlat in om Dina intressen medan Du besökte vår Webbplats.
  • Förbättra möjligheterna för Webbplatsen att fungera korrekt och tillse att funktionen ”Lägg till i varukorg” samt navigerings- och landinställningar underhålls.
  • Övervaka hur väl Webbplatsen fungerar och tillse att vi levererar en snabb webbläsningslösning.
  • Ge Dig möjlighet att dela innehåll med sociala nätverk, uttrycka intresse för innehåll samt ansluta till Dina sociala nätverk.
  • Göra det möjligt för oss att samla in anonym information avseende användningen av Webbplatsen i syfte att göra det lättare för oss att förbättra Webbplatsens användarvänlighet, innehåll och användarupplevelse. Detta inkluderar webbplatsanalyscookies såsom Google Analytics. Vi använder Google Analytics även för att samla in information om Din aktivitet online på Webbplatsen, såsom om de webbplatser Du besöker, de länkar Du klickar på samt de sökningar Du utför på Webbplatsen. Vi använder informationen för att sammanställa rapporter och för att göra det lättare för oss att förbättra Webbplatsen. Cookies samlar in anonym information, omfattandes antalet besökare på Webbplatsen, var besökarna av Webbplatsen kommer ifrån när de besöker den samt vilka sidor de besökte. För mer information om den information som samlas in med hjälp av Google Analytics, besök
  • För att bedöma tredjepartskonversationer genom att tillåta oss samla in anonym information avseende hur vår marknadsföring fungerar.

Klicka här för mer detaljerad information avseende varje sorts cookie som används på Webbplatsen, dess syfte och huruvida den fungerar som en sessionscookie eller en beständig cookie.

De flesta webbläsare accepterar cookies automatiskt, men normalt sett kan Du ändra Dina webbläsarinställningar så att den vägrar lagra cookies. Du kan ta bort eller vägra lagra cookies genom att ändra Dina webbläsarinställningar. (I de flesta webbläsare klickar Du på ”Hjälp” i verktygsfältet för instruktioner; läs annars läs guiden avseende hantering av cookies upprättad av the Interactive Advertising Bureau; Om Du tar bort eller vägrar ta emot vissa cookies innebär det att vissa funktioner och tjänster på Webbplatsen kan upphöra att fungera korrekt. För att välja bort Google Analytics:s spårning av samtliga Webbsidor, besök Din fortsatta användning av Webbplatsen kommer att behandlas som ett samtycke till användningen av cookies för de angivna syftena.

Kommer mina personuppgifter att överföras till andra länder?

Europeisk integritetslagstiftning tillåter export av personuppgifter till andra länder under förutsättning att en adekvat skyddsnivå för behandlingen av personuppgifterna tillhandahålls. Vi kommer att tillse att överföringar utanför EES är föremål för adekvat skydd enär skydd av personuppgifter i de länderna kan skilja sig från de inom EES.

Om vi överför Dina personuppgifter till en person, ett företag, kontor, filial, organisation, tjänsteleverantör eller agent i annat land kommer vi att tillse att vi har erforderliga säkerhets- och integritetsåtgärder på plats med dessa tredje parter, omfattandes hur de håller och bibehåller personuppgifter för vår räkning.

Instagram #Beforeandafterghd Competition

1.     Introduction
1.1 This document sets out the terms and conditions (“Terms”) that apply to participation in the ghd #beforeandafterghd competition (“Competition”) via (“Instagram”).
1.2 The Promoter is Jemella Ltd trading as ghd of Bridgewater Place, Water Lane, Leeds, LS11 5BZ, the owner of the ghd brand.  The Promoter reserves the right to change these Terms at any time and to communicate the changes to entrants by updating these Terms on Instagram.
1.3 By entering this Competition all entrants will be deemed to have accepted and agreed to be bound by these Terms.

2.    Participation
2.1 To participate in the Competition entrants must be: a) aged 18 or over; and b) resident in the United Kingdom or the Republic of Ireland.
2.2 To take part in the Competition, entrants must:
    a) have either an Instagram account;
    b) follow @ghdscandinavia; and
    c) upload a picture to Instagram using @ghdscandinavia and hashtag #beforeandafterghd.
2.3 No purchase of any product is necessary to enter the Competition.
2.4 The winner will be selected by an independent judge and will be contacted within one week of the closing date.
2.5 The Competition will run from 26th June 2013 to 12th July 2013. Any entries received after the closing date will not be eligible.
2.6 Employees of the Promoter or any related companies, and their family members, are not permitted to enter the Competition.
2.7 The Promoter does not accept responsibility for any late, incomplete or fraudulent entries.

3.     Prize
3.1 The winner will receive a ghd eclipse hair styler.

3.2  In the event that contact cannot be made with the winner after 3 attempts the Promoter shall select another winner. 3.3  The winner will receive their prize within 28 days of the closing date.
3.4  There is no cash alternative and the Promoter reserves the right to substitute any prize with a prize of equivalent value in the event of circumstances outside of its control.
3.5  The winner’s name and county will be available upon request by writing to the Promoter.

4.    General
4.1 The Promoter’s decision is final and no correspondence on any matter concerning the Competition will be entered into.
4.2 The Promoter reserves the right to suspend or terminate the Competition or to extend any closing date.
4.3 This promotion is no way sponsored, endorsed or administered by, or associated with Instagram. You are providing your information to the Promoter, not Instagram.

5.    Privacy
As a result of an entrant’s participation in the Competition the Promoter will collect certain personal data relating to entrants.  We will process the information about you in accordance with our privacy policy By entering the Competition you consent to such processing and you warrant that all data provided by you is truthful and accurate.

6.    Intellectual Property
The entrant grants to the Promoter a transferable, non-exclusive, royalty-free licence to use the materials uploaded to Instagram and to participate in such reasonable promotional activities as the Promoter may request.