FREQUENTLY ASKED QUESTIONS

STYLERS

Which styler is best for my hair type?

ghd IV mini styler - ideal for shorter, textured styles or men's hair.

ghd IV styler - suitable for mid length to long hair. Perfect for achieving straight, curls, flicks and waves.

ghd IV salon styler - the wider plates are ideal for use on long, thick hair and ideal for styling large sections.

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How do I create curls?

To discover the endless possibilities your ghd IV styler gives you, visit our Creation section or view the DVD included within your styler packaging.

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PRODUCT CARE

How do I look after the cord on my styler?

When your styler has cooled, fold the cord in the same way it was in the original packaging. Try to avoid winding it around your hand or the body of the styler, or hanging your styler by its cord. Please see our product care section for more information.

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How do I clean my styler?

Wipe your styler with a damp, clean cloth to remove any excess products. Please see our product care section for more information.

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GUARANTEE AND RETURNS

How long is my styler guaranteed for?

As the manufacturer we offer a 12-month limited warranty with the 3 and 3.1b stylers and a 24 month limited warranty with the ghd IV styler collection.

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How do I claim on my guarantee?

To claim on the guarantee you need to retain your original proof of purchase. In the unlikely event of any appliance proving to be faulty, please see our returns policy.

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Are there any exclusions to the guarantee?

Yes, there are some exclusions to the guarantee. The guarantee will not cover any fault caused through incorrect usage. We are also unable to cover any fault caused by accidental damage.

The guarantee is also void if any repair has been attempted by a third party.

We are also unable to honour any guarantee where your styler has been purchased from an unauthorised distributor; in this instance your consumer rights would lie with the point of sale.

For more information, call our customer service department on 818-843-9673. Or check the product locator on the contact section of this website to locate your nearest authorized retailer. Also, always look out for this approved ghd retailer logo.

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How long will I be without my styler if have to return it?

We operate a maximum 14 working day turnaround. But we know how important your styler is to you, so we'll always try to return it as soon as possible.

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My styler is no longer working, where can I return it?

See our returns section about how to simply, safely and securely return your styler.

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thermodynamics®

What is the sell-by-date on my thermodynamics® product?

ghd products do not have a sell-by-date. However, they do have a ‘use after opening’ time-line. You'll find this on the back of the packaging, as either 12m or 24m. This indicates the product must be used within either 12 or 24 months from the date of opening.

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CUSTOMER SERVICE

How can I contact you?

You can call our customer service team on 818-843-9673, 8:00am PST to 5:00pm PST.

You can also write to us at: ghd Professional North America, 31295 La Baya Drive, Westlake Village, CA 91362. Or you can contact us via our online form.

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I am having a problem verifying/registering my styler

Call us on 818-843-9673, and we'll verify your product and give you further information.

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If you have a question that is not answered here, please contact us.