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FAQ

ORDERS, DELIVERY & TRACKING


What are the terms and conditions of your promotions?

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

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How can I track my parcel?

You will receive your tracking number on your shipping confirmation email. You can track the item by clicking on the link provided on the delivery carrier website tracking service.  The details of your carrier will be provided in the shipping confirmation email.

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An Item is missing from my order?

Sometimes we don't send everything you've ordered at the same time.  If your order has been sent separately then the delivery note will only state which items should be in that part of your order.

Please check the delivery notes from each part of your order to make sure you are not missing anything.

If something is missing then please get in touch with Customer Care.

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RETURNS


My styler is constantly beeping and won't heat up, what should I do?

The symptoms described above are usually associated with a feature of the ghd IV stylers called "Shiver Mode". The purpose of this feature is to stop any kind of electrical failure due to a build up of condensation which can occur if a styler is left in a cold climate.  Specifically, if the internal temperature of the styler is below 8 degrees, it will not switch on and heat up normally. Typically, this feature is mistaken as a fault with styler. If you experience this you should complete the following steps:

• Make sure the styler is switched off and unplugged.
• Wrap your styler in a dry towel and place in a warm room. An airing cupboard is ideal if you have one, alternatively, you can place the wrapped styler close by a radiator (at least 6 inches away). *
• Leave the styler to warm back up to room temperature gradually - this make take anywhere from 20 - 90 minutes depending on start temperature.
• Remove towel and use styler as normal.

To prevent your styler going into Shiver Mode you should:
• Keep your styler in a warm room.
• Not leave your styler on cold surfaces. i.e. hardwood/tiled flooring, windowsills or in the boot of your car.
• Always aim to keep your styler well insulated, especially during the Winter months. A ghd carry bag should be sufficient.

* Note
NEVER apply direct heat to a styler i.e. holding it over a fire or cooker
NEVER place a styler directly onto a heated surface i.e. radiator or cooker

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Do you offer a parts service for my styler?

We do not have an in house repair shop in the US.

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Are temporary stylers available for loan while my own is being repaired?

Unfortunately we are unable to provide a temporary styler whilst yours is under repair but we will make sure yours are returned as soon as possible.

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How do I receive my refund?

Refunds will be made to the card used for the original transaction.

You will receive an updated email, as confirmation of your return. Please allow 3-5 working days for the amount to clear onto your card after refunding.

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Have you received my returned goods?

As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you as soon as possible.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

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PRODUCT CARE


How do I look after the cord on my styler?

When your styler has cooled, fold the cord in the same way it was in the original packaging. Try to avoid winding it around your hand or the body of the styler, or hanging your styler by its cord. Please see our product care section for more information.

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How do I clean my styler?

Ensure your styler is switched off and cold. Wipe your styler with a damp, clean cloth to remove any excess products.

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How do I use my styler outside of North America?

The ghd IV, ghd Gold Professional and ghd eclipse stylers have universal voltage so that you can use your styler in any country without an adaptor.

Model 3 and 3.1b stylers only work in countries where 110V power supply is available. We recommend you check the voltage available in your destination before you travel.

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WARRANTY


How long is my styler guaranteed for?

As the manufacturer we offer the following warranty

* 12-month warranty with the 3 and 3.1b stylers, and
* 24 month warranty with the ghd IV stylers, ghd Gold Professional stylers and ghd eclipse styler

Within this period we will repair or replace the product for you at our discretion.

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Are there any exclusions to the guarantee?

Yes, there are some exclusions to the warranty.

 

  • The warranty will not cover any fault caused through incorrect usage.
  • We are also unable to cover any fault caused by accidental damage.
  • The warranty is also void if any repair has been attempted by a third party.
  • We are also unable to honour any warranty where your  styler has been purchased from an unauthorised distributor; in this instance your consumer rights would lie with the point of sale.
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How do I claim on my guarantee?

To claim on the guarantee you need to retain your original proof of purchase. In the unlikely event of any appliance proving to be faulty, please see our returns policy.

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STYLERS


What is the difference between the ghd IV stylers than the ghd Gold Professional stylers?

As technology advances so does design, as a result the ghd Gold Professional stylers are designed to enhance the slide of the styler through the hair and promote, shine. The golden plates have been smoothed and contoured to deliver the ultimate professional finish.

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What are the plates made of?

As with ghd IV stylers, the plates are made of aluminium which is used because it has powerful heat conducting properties – four times better than steel.  The aluminium is coated with a thin layer of an advanced ceramic coating, which helps the plates glide smoothly through the hair and leaves hair looking shiny.  The combination of the excellent heat properties of aluminium and the smoothing properties of the thin ceramic coating gives you the great styling results you expect from ghd.

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How have you made the ghd Gold Professional stylers lighter?

We’ve made the ghd Gold Professional stylers more weight efficient.  By improving and modernising the design we’ve been able to reduce the amount of material used in its construction compared to a ghd IV stylers.  Stylists have told us that they can really feel the difference and that the new ghd Gold Professional stylers are easier to handle and to style with, especially when curling.

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What is the heating technology in the ghd Gold Professional styler?

The ghd Gold Professional stylers continue to use ghd’s advanced ceramic heater technology, however we’ve redesigned some of the heater control systems to make sure that they’re performing at their best.  Stylists have told us they’ve been really impressed with the results they’ve achieved with the ghd Gold Professional stylers.

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What is the operating temperature of the ghd Gold Professional stylers?

The ghd Gold Professional stylers are designed to operate at 347F - 365F.  At ghd, we have found that this is the optimal operating temperature for our advanced ceramic heater technology to create superior results whatever the hair type or style that you are looking to achieve.  Stylists have told us they’ve been really impressed with the results they’ve achieved with the ghd Gold Professional stylers.

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Does my styler have a sleep mode?

Safety continues to be a priority at ghd.  For your safety and peace of mind there is a sleep mode feature on both the ghd IV stylers and ghd Gold Professional stylers.  After 30 minutes without being used, the heated plates will switch off.  When in sleep mode the light will flash and a warning beep will sound every two seconds.  Simply switch the styler off then on again to resume styling.

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How quickly should my styler heat up?

The ghd Gold Professional stylers heat up fast, in less than 30 seconds (40 seconds for USA voltage) so that you don’t have to wait to start styling.   When it reaches temperature you will hear 3 consecutive bleeps and the logo on the switch will remain constantly lit to indicate it is ready for styling.

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How long is the cord on the stylers?

The ghd Gold Professional stylers have a 9ft length power cord for optimal use and ease of connectivity in salons and at home.

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hairdryer


How do I remove the air filter on the back of my ghd air™ hairdryer?

The rear filter on your ghd air™ hairdryer cannot be removed. However, it is important that this area is kept clean, to ensure that your hairdryer operates at the optimum efficiency. In order to do this, unplug the hairdryer from the main power supply then take a soft brush and gently remove any dust or hair present on the filter.


Please do not use a steam cleaner or immerse the appliance in water. You should also refrain from using sharp or abrasive detergents or corrosive products, during the cleaning process.

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My Account


What information will be stored?

Information stored in your account will be your home address, delivery address, your email address and your order history. You can access and amend your details at any time.

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Will my personal information be saved securely?

Yes, your account is password protected and we also use the latest encryption software. For additional peace of mind, you can change your password as often as you wish.

Please note: If you amend your email address your Login ID remains unchanged. Please continue to login with your original email address. Future correspondence will however be sent to your new email address.

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How do I change the details stored in My Account?

Simply login and click on the area that you wish to change and amend accordingly. Once you have finished, click update and always remember to logout so others cannot access your personal data.

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STYLING TIPS


Can you curl as well as straighten with the ghd Gold Professional stylers?

The ghd Gold Professional stylers are designed to enable creative styling – flicks, waves, curls or the perfect straight.  The ghd Gold Professional stylers have a round barrel for easy curling, and introducing a smooth movement swivel connector that makes the styler easy to manipulate during creative styling sessions.   Stylists have told us that the lighter weight of the ghd Gold Professional stylers has made curling easier than ever.

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What styler is best for my hairtype?

ghd ½" Professional Mini Styler and ghd Gold Professional ½" styler - are ideal for shorter, textured styles or men's hair.

ghd 1" Professional Original Styler and ghd Gold Professional 1" styler - are suitable for mid length to long hair. Perfect for achieving straight, curls, flicks and waves.

ghd 2" Professional Salon Styler and ghd Gold Professional 2" styler - the wider plates are ideal for use on long, thick hair and ideal for styling large sections.

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Can I use the ghd styler with Keratin treatments?

Because ghd’s are designed with advanced temperature control, many manufacturers have found that they are a very effective tool to use with Keratin treatments.   However, all Keratin treatments vary, and therefore we would recommend you consult your Keratin treatment supplier to understand what’s needed.

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The Virtual Inventory Program


What is it?

This is a program that allows verified stylists to earn a commission on ghd flat irons, hair dryers or curlers they recommend. Stylists also have the opportunity to create a profile and showcase their work.

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Who is it for?

Verified professional hair stylists and salon owners based in the USA and Canada.

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How do you join?

Simply register as a stylist, complete your details and upon your first login, request verification. Once we've verified your details, we will send you an email confirming your verified status. Then simply link your PayPal account to your ghd profile to join the program.

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How it works

To receive commissions on products you recommend, simply enter your client’s email into the 'Send a Code' form, which can be accessed via your account overview page. An email will automatically be sent to your client, which will include a unique code. When a client places an order they simply need to apply the code on the cart page when they shop, to receive a special offer. You will earn a commission on every verified sale (exclusive of taxes and shipping) of any products in an order using one of your generated codes. We will not pay commissions on refunded or cancelled orders. Commission will be paid directly into your linked PayPal account on a quarterly basis.

Please note that the level of compensation/commission and linked special offer may change without notice. 

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