Terms & Conditions
This website at www.ghdhair.com, including any discussion forums contained on the website (“Site”) is operated by Jemella Limited (trading as ghd), a company incorporated in England and Wales (registered number 04115691) with its registered address at Bridgewater Place, Water Lane, Leeds, LS11 5BZ, (collectively, “ghd ” or “we/us/our”). ghd may be contacted at the above address.
We appreciate your interest in the products and services on the Site and your visit to the Site.
If you have any queries regarding the Site of any of the information or materials contained on or in it, please contact us by email at firstname.lastname@example.org or by telephone on 01924 423 400 (International - +44 1924 423 400)
1.2 We do not guarantee that the Site, any page or any content on the Site will always be available or be uninterrupted. We may also intentionally withdraw or restrict the Site or any part thereof at any time without notice.
- TERMS OF SALE, REGISTRATION, ACCOUNTS AND PASSWORDS
2.2 Accessing certain services on the Site may require registration and the creation of an account. Please ensure that the details you provide upon registration or at any time are complete and accurate, and inform us immediately of any changes to the details you provided when registering. You will not be able to create an account unless you are at least 16 years of age.
2.4 We reserve the right to suspend or terminate your use of the Site at any time, for any reason, without prior notification.
- INTELLECTUAL PROPERTY
3.1 We are the owner or the licensee of all copyright, design rights, database rights, trade marks and other intellectual property rights in this Site, and in the material published on it. Your use of the Site grants no rights to you in relation to our intellectual property rights or the intellectual property rights of third parties. All such rights not expressly granted are reserved.
3.2 You may access this Site only to participate in the Site or make Contributions (as defined below) or to place an order for Products. Any other use is prohibited unless agreed to by us in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the Site.
3.3 You may not modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, display, post, transmit or sell any content or intellectual property appearing on this Site.
- LINKS TO THIRD PARTY WEBSITES AND RESTRICTIONS
4.1 The use of third party websites is entirely at your own risk. Links contained in the Site will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site. Links provided on the Site are provided to you only as a convenience and the inclusion of any link does not imply reliability and endorsement by us of the content of any third party’s website.
4.3 You are not entitled (nor will you assist others) to set up links from your own websites to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise), nor may you frame the Site on a third party site, without our prior written consent, which we may grant or withhold at our absolute discretion.
4.4 You agree that when accessing the Site you shall not price scrape or harvest pricing either manually or by use of a web spider, web robot or any other web crawling or other technology.
4.5 You must not attempt to gain unauthorised access to the Site, or our servers, or any hardware supporting the Site. Nor must you attempt to reconfigure the Site in any way. For the avoidance of doubt, the full details of any offences committed by site users under the Computer Misuse Act 1990 will be reported to the relevant law enforcement authorities.
4.6 You must not misuse the site in any manner, including the introduction to the Site of any viruses, programmes or any other material that may be technologically harmful or malicious.
- USER REVIEW AND CONTRIBUTIONS
5.1 Users of the Site may submit product reviews, profiles, images, portfolios, videos, instructions, comments, questions, feedback, ideas, suggestions or other information or materials via the Site or otherwise (collectively “Contributions”), so long as such Contributions comply with our contribution standards, set out below in clause 5.2(“Contribution Standards”).
5.2 Contribution Standards
5.2.1 These standards apply to any and all material which you contribute to this Site, and to any interactive services associated with it including our ghd Showcase and Salon & Stylist Feed. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
5.2.2 Contributions must:
188.8.131.52 be accurate (where they state facts);
184.108.40.206 be genuinely held (where they state opinions); and
220.127.116.11 comply with applicable law in the UK.
5.2.3 Contributions must not:
18.104.22.168 contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;
22.214.171.124 promote sexually explicit material;
126.96.36.199 promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
188.8.131.52 carry out, advocate, promote, assist any illegal act, including, but not limited to, violence or computer misuse or the infringement of the intellectual property rights of any other person;
184.108.40.206 be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
220.127.116.11 be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
18.104.22.168 be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or
5.3.1 immediate, temporary or permanent withdrawal of your right to use this Site;
5.3.2 immediate, temporary or permanent removal of any posting or material uploaded by you to this Site;
5.3.3 issue of a warning to you;
5.3.4 legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
5.3.5 further legal action against you; and
5.3.6 disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
5.4 Any Contributions shall be and shall remain our property, and by making a Contribution to the Site you agree to assign to us all worldwide rights, title and interest in all intellectual property in your Contributions. Thus, we will own exclusively all such rights, title and interests in any Contributions, and shall not be limited in any way in its use, commercial or otherwise, of any Contributions. We are and shall be under no obligation to maintain any Contributions in confidence, to pay any compensation or royalty for any Contributions, or to respond to any Contributions.
- DISCLAIMER OF LIABILITY
6.1 Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Site, it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Site. Further, no warranty is given that the Site shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
6.2 Access to and use of this Site is at the user’s own risk and we do not warrant that the use of this Site or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses or other computer contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from the Site.
6.3 Subject to clause 6.5 below, we shall not be liable to you for any of the following (whether or not we were advised of, or knew of, the possibility of such losses) whether arising from any claim arising out of or in connection with the use of the Site, including without limitation, under any tort, including negligence, for breach of contract, for misrepresentation (other than fraudulent misrepresentation), intellectual property infringement or under any statute or otherwise:
6.3.1 any indirect, special or consequential losses;
6.3.2 any losses or damages arising out of changes made to the content of this Site by unauthorised third parties;
6.3.3 any loss of business, data, profits, revenue, goodwill, use or anticipated savings;
6.3.4 loss or damage to your, or any third party’s, data or records;
6.3.5 any actions taken in response to breaches of the Contribution Standards set out in clause 5.2 above; or
6.5 We do not seek to exclude or limit our liability to you for:
6.5.1 death or personal injury caused by our negligence;
6.5.2 fraud or fraudulent misrepresentation;
6.5.3 any terms implied under the Consumer Rights Act 2015;
6.5.4 any liability arising under the Consumer Protection Act 1987; or
6.5.5 any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
7.5 Competitions or other promotional features which may be made available through this Site from time to time may also have specific terms and conditions. You will need to read and accept these before making a submission.
TERMS AND CONDITIONS OF SALE
1.1 When the following words with capital letters are used in these Terms, they have the meaning set out below:
(a) Event Outside Our Control: is defined in clause 10.2;
(b) Order: your order for the Products via the website;
(c) Products: the goods and/or gift cards that We are selling to you;
(d) Terms: the terms and conditions set out in this document; and
(e) We/Our/Us: Jemella Limited, trading as ghd, of Bridgewater Place, Water Lane, Leeds, LS11 5BZ.
1.2 When We use the words "writing" or "written" in these Terms, this will include e-mail unless We say otherwise.
2. OUR CONTRACT WITH YOU
2.1 These are the terms and conditions on which We supply Products to you.
2.2 Please ensure that you read these Terms carefully and check that the details of your Order are complete and accurate before you submit the Order.
2.3 These Terms and the Order constitute the whole agreement between you and Us.
2.4 When you submit the Order to Us, this does not mean We have accepted your Order. Our acceptance of the Order will take place as described in clause 2.5. If We are unable to supply you with the Products, We will inform you of this and We will not process the Order.
2.5 These Terms will become binding on you and Us when We issue you with a written acceptance of an Order, at which point a contract will come into existence between you and Us.
2.6 We shall assign an order number to the Order and inform you of it when We confirm the Order. Please quote the order number in all subsequent correspondence with Us relating to the Order.
3. CHANGES TO ORDER OR TERMS
3.1 We may revise these Terms from time to time so you should check the Terms prior to placing any future Order.
3.2 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 12.
4. DELIVERY OF PRODUCTS
4.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the Products (including any pre-orders) and your address. Please consult the “Payment & Delivery” section of the website.
4.2 Delivery of an Order shall be completed when We deliver the Products to the address you gave Us.
4.3 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will, except where your Order includes a pre-order, deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
4.4 The Products will be your responsibility from the completion of delivery.
4.5 You own the Products once We have received payment in full.
4.6 On delivery of your Order please check the Products against the delivery note or covering email in the case of gift cards. If there is any discrepancy or if any Product is damaged please contact us within 7 days of receipt.
4.7 If you have not received your Order within 7 days of receiving the order confirmation please contact us.
5. IF PRODUCTS ARE FAULTY
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6. OUR WARRANTY
6.1 We warrant that on delivery and for the period set out below, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 6.2.
Hair care/styling products
6.2 This warranty does not apply to any defect in the Products arising from:
(a) fair wear and tear;
(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c) if you fail to operate or use the Products in accordance with the user instructions; and
(d) any alteration or repair by you or by a third party.
6.3 This warranty is in addition to your legal rights in relation to a Product that is faulty or not as described.
7. GIFT CARDS
7.1 Gift cards are only redeemable for goods on this website and may not be used to purchase further gift cards or exchanged for cash.
7.2 After making a purchase with your gift card no change will be given but any remaining balance may be applied to future purchases.
7.3 Gift cards will expire 12 months from the date purchase. At expiry, any remaining balance will be lost.
7.4 Gift cards may only be used to buy products from the same ghd country website as the gift card was bought from. For example, a gift card bought on the UK part of our website can only be used to buy goods from the UK part of our website.
7.5 Please protect your gift card and treat it as though it is cash. We cannot be responsible for gift cards that are lost, stolen or damaged.
7.6 If any goods purchased with a gift card are exchanged or refunded, any money owed to you will be added to the balance on a gift card.
8. PRICE AND PAYMENT
8.1 The price of the Products will be the price in force at the time We confirm your Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with you.
8.2 All prices include VAT.
8.3 Depending on the method of delivery you select the prices for the Products may exclude delivery costs, which will be added to the total amount due. Please see the “Payment & Delivery” section of the website.
8.4 You must make payment for Products by credit or debit card or, if using Paypal, another method accepted by Paypal. We will collect funds from you when We despatch the Products.
9. OUR LIABILITY TO YOU
We are responsible to you for foreseeable loss and damage caused by Us. If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breaking this contract, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and you knew it might happen, for example, if you discussed it with us during the sales process.
10. EVENTS OUTSIDE OUR CONTROL
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
10.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
10.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
(a) We will contact you as soon as reasonably possible to notify you; and
(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
11.1 No promotion, discount or promotional code available for redemption on the website may be used in conjunction with another offer.
11.2 Only one promotional code can be used per Order.
11.3 A promotional code cannot be applied to an Order after it has been placed.
11.4 The post purchase survey (PPS) and product registration (PRD) promotional codes cannnot be redeemed via a verified stylist account.
12. YOUR CANCELLATION RIGHTS
12.1 You have a right to cancel a contract at any time between placing your Order and 14 days from the day after the day you receive your Order. If you wish to cancel the contract, you must let Us know by telephone, letter, fax or email and then return the Products to Us. We shall provide you with a refund of the price paid for the Product within 14 days of the date we receive the Products or, if earlier, within 14 days from the date you provide proof of postage to Us.
12.2 In addition to clause 12.1 we have a 21 day no quibble returns policy. Please see the “Returns” section of the website.
13. OUR CANCELLATION RIGHTS
We may have to cancel an Order before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock. We will contact you as soon as reasonably possible if this happens and offer you a choice of a refund or an alternative product.
14. INFORMATION ABOUT US AND HOW TO CONTACT US
14.1 We are a company based in England. Our company registration number is 4115691 and Our registered office is at Bridgewater Place, Water Lane, Leeds, LS11 5BZ. Our registered VAT number is 886 6123 89.
14.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team on 0845 330 1133 or 01924 423 400 or by e-mailing Us using the contact form on the website.
14.3 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing, you can send this to Us by e-mail, by hand or by pre-paid post to the address set out in clause 14.1. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand or by pre-paid post to the address you provide to Us in the Order.
15. HOW WE MAY USE YOUR PERSONAL INFORMATION
16. OTHER IMPORTANT TERMS
16.1 We may transfer Our rights and obligations under these Terms to another organisation and We will always notify you in writing if this happens.
16.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
16.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining terms will remain in full force and effect.
16.5 If We fail to insist that you perform any of your obligations under these Terms, if We do not enforce Our rights against you or if We delay in doing so that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you We will only do so in writing and that will not mean that We will automatically waive any later default by you.
16.6 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. You may refer any dispute relating to the contract to the Centre for Effective Dispute Resolution (www.cedr.com/idrs) although We are not obliged to participate in such proceedings.
JEMELLA LIMITED (TRADING AS GHD) – PRIVACY AND COOKIES POLICY
Last updated: April 2017
We regard the privacy of our users as very important and any personal information which you provide to us will be dealt with in accordance with this Privacy and Cookies Policy. Jemella Limited (trading as ghd) is registered as a Data Controller with the Information Commissioner’s Office under the terms of the Data Protection Act 1998, with the registration number Z1663328. This Privacy and Cookies Policy sets out how we use and protect any personal information that you give us when you use ghdhair.com (the “Site”). If you have any questions about this policy or do not agree with it, please contact us by e-mail at email@example.com or on +44 (0) 845 330 1133 before using this Site.
We may change this Privacy and Cookies Policy from time to time by updating this page. You should revisit this page from time to time to re-read this Privacy and Cookies Policy and ensure you are happy with any changes. This Privacy and Cookies Policy is effective from April 2017.
What personal information do we collect?
In general, and unless you register with us and create an account, you can use this Site without giving us any personal information. However, we may gather certain (non-personal) information such as records of your activity on the Site without you registering with us and giving us personal information.
If you do register with us we may offer additional services. When you register an account with us we may collect and use the following information:
- your name and contact information (including postal address, e-mail address and telephone number) and any other contract details you provide to us;
- financial information including card payment details;
- information that you provide when you register and create an account with us;
- information provided by salons when you purchase a ghd product from that salon;
- information you provide if you report a problem with the Site;
- records of any orders for products and/or services that you place through the Site;
- records of any correspondence when you contact us;
- records of any ghd competitions or promotions that you enter; and
- details of your visits to the Site including, but not limited to, traffic data, location data and communication data and the resources that you access.
What do we do with the personal information we collect?
We use your personal information to provide you with a better service, and in particular for the following reasons:
- to facilitate use of the products and services we may provide to you;
- to process and collect payments from you where you purchase products from the Site
- internal record keeping;
- to improve our products and services;
- to improve and personalise your experience when you visit the Site;
- to advertise certain products which we think you might be interested in to you when you visit the Site or other external sites;
- to communicate with you by e-mail, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship or account (if you have one) with us;
- to contact you regarding any specific enquiry you make;
- statistical analysis;
- to contact you by e-mail, telephone or post for the purposes of direct marketing, market research, feedback opportunities and information about our products, services, promotions and events or requests from time to time;
Whom do we share this information with?
Your personal information will be used for the above purposes by relevant staff in ghd and by those who support them in their roles. It will also be made available to our authorised service providers who work with us and who perform certain services on our behalf e.g. providing IT support and maintenance, providing customer services, providing hosting services, providing marketing services and providing online payment services. These service providers may access personal information in order to perform their functions on our behalf. They are not permitted to share or to use such information for any other purpose. ghd may also share limited personal information with other companies within the ghd group of companies e.g. to the extent needed for proper management and parental analysis and decision making.
ghd may also disclose your personal data:
- in response to a court order, or a request for cooperation from a law enforcement or other government agency, to establish or exercise its legal rights, to defend legal claims, or as otherwise required or permitted by applicable laws and/or regulations;
- when ghd believes that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property or safety of ghd, its customers, staff, suppliers or others, to comply with applicable law or co-operate with law enforcement, or to enforce its terms or other agreements; and
- to prospective or actual buyers in the event that ghd sells any of its business or assets.
Other than as set out above, we will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission to do so or are otherwise required or permitted to do so by law.
Direct marketing and your preferences
ghd and other members of the Jemella group of companies may wish to provide you with information about new products, promotions, special offers and other which may be of interest to you and invite you to take part in market research. This communication may be by post, telephone, email or SMS.
ghd will ensure that any direct marketing or market research that you receive or are contacted about by electronic means will provide a simple means for you to refuse further marketing. For example, in emails it may provide you with an ‘unsubscribe’ link, or an email address to which you can send an opt-out request. ghd and members of the Jemella group of companies will stop any marketing to which you object or withdraw your consent to within a reasonable period, allowing sufficient time for the change to be administered. You can change your mind at any time about marketing by informing ghd using the contact details set out at the top of this notice. In such cases ghd would not necessarily remove all your personal data from its database(s) but would note and respect your changed direct marketing preferences.
How to get copies of or amend the information we have collected
You may request details of personal information which we hold about you under the Data Protection Act 1998 at any time. A small fee will be payable to cover our administration costs, which is currently £10. If you would like a copy of the information held on you please contact us at ghd, Bridgewater Place, Water Lane, Leeds, LS11 5BZ enclosing a cheque or postal order for £10 made payable to Jemella Limited.
If you believe that any information we have about you is incorrect or incomplete, please write to or e-mail us as soon as possible. We will correct or update any information as soon as possible.
Alternatively, you may correct any inaccuracies in the information you have provided to us by signing in to your online account.
Security and storage
Please remember that the internet is not a secure medium. Communications over the internet such as e-mails are not secure unless they have been encrypted.
We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use industry standard encryption technologies when collecting or transferring customer credit card information exchanged with our Site server - all your card details are passed from your browser to our secure payment gateway using secure sockets layer (SSL) encryption. Our payment gateway providers use secure sockets layer (SSL) encryption system. All other information transferred is conducted through a secure connection.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. All information provided through the Site is stored on servers located in the European Economic Area (EEA). It will be processed by staff operating in the UK who work for ghd. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. ghd will take all steps reasonably necessary to ensure that your data is treated securely in accordance with this Privacy and Cookies Policy.
- place advertisements for our products on other external sites. We do this by allowing third parties including Google and Adserve to place cookies on our Site which allows them to identify your visit to our Site and preferences shown whilst on it, and your visits to subsequent third party websites in their adserving network. This allows us to serve tailored advertisements to you on those third party websites based on the information we have collected on your interests whilst you were visiting our Site.
- help the Site to function correctly and ensure that the ‘add to basket’, navigation and country site settings are maintained.
- monitor the Site’s performance and ensure that we deliver a fast browsing experience.
- allow you to share content with social networks, express interest in content and connect with your social media networks.
- to allow us to collect anonymous data about Site usage to help us improve the usability, content and user experience of the Site. This includes site analytics cookies such as Google Analytics. We also use Google Analytics to collect information about your online activity on the Site, such as the web pages you visit, the links you click, and the searches you conduct on the Site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the site from and the pages they visited. For more information about the information gathered using Google Analytics please visit http://www.google.com/intl/en_uk/analytics/tos.html
- to assess third party conversion by allowing us to collect anonymous data about how our marketing is performing.
Please click here for more detailed information about each type of cookie used on the Site, its purpose and whether it operates as a session or persistent cookie.
You can opt out of cookies at any time by following the instructions at the links below for your browser:
- Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
- Mozilla Firefox: https://support.mozilla.org/t5/Protect-your-privacy/Enable-and-disable-cookies-that-websites-use-to-track-your/ta-p/2784
- Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Please note that opting out of cookies in one browser, device or app will not necessarily mean that you have opted out of cookies for all of your browsers, devices or apps. . Data collected via cookies may be combined with data from other websites, mobile applications and sources.
Will my personal data be transferred abroad?
European privacy law permits the export of personal data to other countries subject to the provision of adequate levels of protection for the processing of such personal data. We will ensure that transfers outside the EEA are subject to adequate safeguard as data protection standards in those countries may differ from those in the EEA.
If we transfer your personal information to a person, company, office, branch, organisation, service provider or agent in another country, we will make sure that we have appropriate security and privacy measures in place with such third parties covering how they hold and maintain any personal information on our behalf.
Klarna AB (publ)’s credit payment options
We work with Klarna AB (publ) because they offer our customers convenient payment methods. Klarna AB (publ) (“Klarna”) is a provider of financial services. Klarna's principal place of business is at Sveavägen 46, 111 34 Stockholm, Sweden. Klarna is registered with the Swedish companies register under the registration number 556737-0431 and licensed by and under the supervision of the Swedish Financial Supervisory Authority (www.fi.se), Box 7821, 10397 Stockholm, Sweden, and the Swedish Data Protection Authority, Box 8114, 10420 Stockholm, Sweden.
TERMS AND CONDITIONS – ghd 18k GOLD STYLER GIVEAWAY
1.1 This document sets out the terms and conditions (“Terms”) that apply to participation in the ghd ‘18K Gold Styler’ giveaway (“Giveaway(s)”). There is one giveaway which is open to consumers (“Consumer Giveaway”) and one giveaway which is open to salon professionals (“Professional Giveaway”).
1.2 The Promoter is Jemella Ltd, trading as ghd, of Bridgewater Place, Water Lane, Leeds, LS11 5BZ. The Promoter reserves the right to change these Terms at any time and to communicate the changes to entrants by updating these Terms on its website.
1.3 By registering your new ghd Gold styler (“Gold Styler”) between the dates of 1st February 2018 and 31st May 2018, all entrants will be deemed to have accepted and agreed to be bound by these Terms.
2.1 To enter the Consumer Giveaway, entrants must:
- be aged 18 or over;
- reside in the United Kingdom or the Republic of Ireland;
- purchase a new Gold Styler; and
- register the Gold Styler using the unique hologram code on ghdhair.com/register before 31st May 2018.
2.1 To enter the Professional Giveaway, entrants must
- be aged 18 or over;
- work in a professional hair salon;
- reside in the United Kingdom or the Republic of Ireland;
- purchase a new Gold Styler; and
- register the Gold Styler using the unique hologram code on ghdhair.com/register before 31st May 2018, choosing the most suitable job description from the drop-down menu in step 3 of the product registration process.
2.3 The Giveaways will run from 1st February to 31st May 2018. One winner will be selected at random for each of the Giveaway.
2.4 Employees of the Promoter or any related companies and their family members, are not permitted to enter the Giveaways.
2.5 Registrations completed after 11.59pm on 31st May 2018 will not be entered into the Giveaways. The Promoter does not accept responsibility for any late, incomplete or fraudulent entries.
2.6 One entry will be accepted for each individual Gold Styler successfully registered.
3.1 Each winner will receive a ghd ‘18k Gold’ styler, with real gold pivot caps and accents.
3.2 The Promoter will contact the winners via the contact details provided during the product registration process within 20 days of the end of the Giveaways. In the event that contact cannot be made with a winner within 7 days, the Promoter shall select another winner. Winners will receive their prize within 14 days of being contacted.
3.3 There is no cash alternative and the Promoter reserves the right to substitute any prize with a prize of equivalent functionality in the event of circumstances outside of its control.
3.4 The winner’s names and county will be available upon request by writing to the Promoter.
3.5 Due to the unique nature of the prizes, ghd is unable to offer an identical replacement in the unlikely event that the product turns out to be defective. At its sole discretion, ghd will repair the product, or replace it at no charge with a product of comparable performance within two years of the original date of acquisition. This does not affect your statutory rights.
4.1 The Promoter’s decision is final and no correspondence on any matter concerning the Giveaways will be entered into.
4.2 The Promoter reserves the right to suspend or terminate the Competitions or to extend the closing date.
4.3 These Terms are governed by English law.
TERMS AND CONDITIONS – NOCTURNE
1.1 This document sets out the terms and conditions (“Terms”) that apply to participation in the ghd ‘My Infinite Style’ Competition (“Competition”) via Instagram.com (“Instagram”).
1.2 The Promoter is Jemella Ltd, trading as ghd, of Bridgewater Place, Water Lane, Leeds, LS11 5BZ. The Promoter reserves the right to change these Terms at any time and to communicate the changes to entrants by updating these Terms on its website.
1.3 By entering this Competition all entrants will be deemed to have accepted and agreed to be bound by these Terms.
To participate in the Competition entrants must:
- a) be aged 18 or over; and
- b) reside in the United Kingdom or the Republic of Ireland.
To enter the Competition, entrants must:
- Have an Instagram account and follow ghd on Instagram (instagram.com/ghdhair);
- take two photos of their ‘day-to-night’ looks; one photo that shows a ‘day’ look and one that shows a ‘night’ look; and
- Upload the two photos to Instagram, via two separate posts, tagging @ghdhair and using the hashtag #myinfinitestyle
No purchase of any product is necessary to enter the Competition.
The Competition will run from 1st December to 21st December. One winner will be selected for each of the following Entry Periods;
- 00am Friday 1st December -11.59pm GMT on Thursday 7th December;
- 00am Friday 8th December – 11.59pm on Thursday 14th December; and.
- 00am on Friday 15th December – 11.59pm on Thursday 21st December.
The winners will be selected by an independent judge, based on the best hair style.
2.6 Employees of the Promoter or any related companies and their family members, are not permitted to enter the Competition.
The Promoter does not accept responsibility for any late, incomplete or fraudulent entries.
Each winner will receive a ghd Nocturne Platinum styler, a ghd Nocturne Air hairdryer and a limited edition Advanced Split End Therapy bauble.
The Promoter will contact the winners via Instagram within 7 days of the end of the applicable Entry Period. In the event that contact cannot be made with a winner after 3 attempts the Promoter shall select another winner. Winners will receive their prize within 14 days of being contacted.
There is no cash alternative and the Promoter reserves the right to substitute any prize with a prize of equivalent value in the event of circumstances outside of its control.
The winner’s names and county will be available upon request by writing to the Promoter.
The Promoter’s decision is final and no correspondence on any matter concerning the Competition will be entered into.
The Promoter reserves the right to suspend or terminate the Competition or to extend the closing date.
These Terms are governed by English law.
This promotion is no way sponsored, endorsed or administered by, or associated with Instagram. You are providing your information to the Promoter, not Instagram.
By entering the Competition the entrant grants to the Promoter a transferable, non-exclusive, royalty-free licence to use the materials uploaded including on the Promoter’s social media channels, including but not limited to Instagram and Instagram ‘stories’.
Slavery and Human Trafficking Statement
Introduction from the CEO
As a business we are proud of the steps we have taken to combat slavery and human trafficking in our supply chains and are committed to continuing to take a robust approach to this issue.
We regard slavery and human trafficking as a serious abuse of an individual's freedoms and rights and will not tolerate such abuse, whether in our direct operations, our indirect operations or in our supply chain.
We design, manufacture and distribute hair styling products and we are a part of the ghd Group. Our ultimate parent company is Coty Inc, a US company listed on the New York Stock Exchange. ghd has over 700 employees worldwide and operates in countries throughout the world.
- Executive Board;
- New Product Development;
Our Supply Chain
Our supply chain includes outsourced manufacturers based in Europe and the Far East together with specialist component suppliers located throughout the world.
Our Policy on Slavery and Human Trafficking
We are committed to ensuring that there is no slavery or human trafficking in our supply chains or in any part of our business. Our policies reflect our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chain.
Due Diligence Processes for Slavery and Human Trafficking
As part of our initiative to identify and mitigate risk we ensure that all of our key suppliers are regularly audited to ensure adherence to our policies, this is undertaken both on site and remotely using our in house quality team.
We have in place systems to:
- identify and assess potential risk areas in our supply chains;
- mitigate the risk of slavery and human trafficking occurring in our supply chains;
- monitor potential risk areas in our supply chains;
- protect whistle blowers.
Supplier Adherence to Our Values and Ethics
We adopt a zero tolerance approach to slavery and human trafficking and to ensure all those in our supply chain comply with our values we have a quality compliance programme in place. This programme includes regular supplier assessments to ensure adherence to these requirements.
Our Effectiveness in Combating Slavery and Human Trafficking
We ask each of our key suppliers to complete a questionnaire to enable us to understand their operating practices. We seek full compliance with our policies, particularly in relation to labour matters. To ensure continuing adherence to our policies on an annual basis a selection of suppliers are then audited. Should deficiencies be identified at any point we insist that an improvement programme to be put in place.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group's slavery and human trafficking statement.