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FAQ

ORDERS, DELIVERY & TRACKING


What are the terms and conditions of your promotions?

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

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How can I track my parcel?

You will receive your tracking number on your shipping confirmation email. You can track the item by clicking on the link provided on the delivery carrier website tracking service.  The details of your carrier will be provided in the shipping confirmation email.

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An Item is missing from my order?

Sometimes we don't send everything you've ordered at the same time.  If your order has been sent separately then the delivery note will only state which items should be in that part of your order.

Please check the delivery notes from each part of your order to make sure you are not missing anything.

If something is missing then please get in touch with our customer service team on 1300 443 424.

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RETURNS


My styler is constantly beeping and won't heat up, what should I do?

The symptoms described above are usually associated with a feature of the ghd IV stylers called "Shiver Mode". The purpose of this feature is to stop any kind of electrical failure due to a build up of condensation which can occur if a styler is left in a cold climate.  Specifically, if the internal temperature of the styler is below 8 degrees, it will not switch on and heat up normally. Typically, this feature is mistaken as a fault with styler. If you experience this you should complete the following steps:

• Make sure the styler is switched off and unplugged.
• Leave the styler to warm back up to room temperature gradually - this make take anywhere from 20 - 90 minutes depending on start temperature.

To prevent your styler going into Shiver Mode you should:
• Keep your styler in a warm room.
• Not leave your styler on cold surfaces. i.e. hardwood/tiled flooring, windowsills or in the boot of your car.
• Always aim to keep your styler well insulated, especially during the Winter months. A ghd carry bag should be sufficient.

* Note
NEVER apply direct heat to a styler i.e. holding it over a fire or cooker
NEVER place a styler directly onto a heated surface i.e. radiator or cooker

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What to I do if I want to return my styler?

Of course every ghd product is created to the highest standards and rigorously checked before it is unleashed. But if, for any reason, you need to return your styler or any other ghd product, we'll ensure the whole process is as simple and speedy as possible.

Please contact our customer service team who will be happy to help.

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Do you offer a parts service for my styler?

We do not supply parts externally. However, if you speak with our Customer Services team we can discuss the fault you are experiencing and available options. Please contact 1300 443 424.

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How can I pay for the repair of my styler?

Unfortunately we cannot provide you with a repair service for your styler. However, to discuss the options available to you contact our customer services team who can help you further 1300 443 424.

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Are temporary stylers available for loan while my own is being repaired?

Unfortunately we are unable to provide a temporary styler while you are waiting for the replacement styler, however we will ensure the turnaround time is as quick as possible.

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How do I receive my refund?

Goods that are purchased on the ghd website must be returned to ghd in mint condition within 7 days of receiving the goods for a refund to be processed. The first step is to call the ghd customer service team, once you have discussed the reason for your refund with the team and goods have been returned, refunds will be made to the card used for the original transaction.

You will receive an updated email, as confirmation of your return. Please allow 3-8 working days for the amount to clear onto your card after refunding.

If your ghd product is purchased from a salon and you wish to receive a refund, please contact the place of purchase unless this is a warranty claim. ghd can only assist with the warranty of goods purchased from stockists not refunds.

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Have you received my returned goods?

As soon as your return has been processed by our warehouse, we will send you a text message to let you know.

In the unlikely event that you don't receive this message within 10 working days of posting your parcel to us, please get in touch with our customer service team on 1300 443 424 and we'll get back to you as soon as possible.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

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PRODUCT CARE


How do I look after the cord on my styler?

When your styler has cooled, fold the cord in the same way it was in the original packaging. Try to avoid winding it around your hand or the body of the styler, or hanging your styler by its cord. Please see our product care section for more information.

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How do I clean my styler?

Ensure your styler is switched off and cold. Wipe your styler with a damp, clean cloth to remove any excess products.

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How do I use my styler outside Australia or New Zealand?

Our ghd IV stylers, V Gold Series stylers, ghd Eclipse stylers, Platinum stylers, ghd Curve stylers have universal voltage so that you can use your styler in any country with an adaptor.


Model 3 and 3.1b stylers only work in countries where 220-240V power supply is available. We recommend you check the voltage available in your destination before you travel.

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WARRANTY


How long is my styler guaranteed for?

As the manufacturer we offer the following warranty

* 24 month warranty with our ghd IV stylers, V Gold Series stylers, ghd Eclipse stylers, ghd Platinum stylers, ghd Curve stylers from receipt date

* 12 month warranty with our ghd Air and ghd Aura from receipt date


Within this period we can only offer to replace the product for you at our discretion. If your styler has become faulty due to incorrect use or accidental damage, please contact our customer services team prior to returning your styler to us and we will discuss your options, phone 1300 443 424.

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Are there any exclusions to the guarantee?

Yes, there are some exclusions to the warranty.

  • The warranty will not cover any fault caused through incorrect usage.
  • We are also unable to cover any fault caused by accidental damage. In both instances, we may be able to assist subject to a charge.  Please contact our customer service team to discuss your options on 1300 443 424.
  • The warranty is also void if any repair has been attempted by a third party.
  • We are also unable to honour any warranty where your  styler has been purchased from an unauthorised distributor; in this instance your consumer rights would lie with the point of sale.
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How do I claim on my guarantee?

To claim on the guarantee you need to retain your original proof of purchase. In the unlikely event of any appliance proving to be faulty, please see our returns policy.

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STYLERS


What is the difference between the ghd IV styler, ghd V Gold Series and ghd platinum®?

As technology advances so does design and as a result we offer a range of stylers to meet your styling needs. Choose from a selection of ghd stylers to provide the ultimate professional salon finish.


  • ghd IV styler range: The original multi-award winning ghd styler, perfect for creating curls, waves or the perfect straight. 

  • ghd V gold series: Available in three different sizes; ghd V gold classic styler, ghd V gold max styler and ghd V gold mini styler, the ghd V gold series range is our sleekest ever styler with luxurious golden plates that smooth effortlessly through the hair for an ultra-shiny, high-gloss finish.

  • ghd platinum®: Our revolutionary new ghd platinum® styler contains breakthrough tri-zone™ technology that maintains the optimum styling temperature, so you can style faster with less heat, for unbeatable shine and stronger hair that looks glossy and healthy for longer.
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What are the plates made of?

As with ghd IV stylers, the plates are made of aluminium which is used because it has powerful heat conducting properties – four times better than steel.  The aluminium is coated with a thin layer of an advanced ceramic coating, which helps the plates glide smoothly through the hair and leaves hair looking shiny.  The combination of the excellent heat properties of aluminium and the smoothing properties of the thin ceramic coating gives you the great styling results you expect from ghd.

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How have you made the ghd V Gold Series lighter?

We’ve made the ghd V Gold Series stylers more weight efficient.  By improving and modernising the design we’ve been able to reduce the amount of material used in its construction compared to a ghd IV stylers.  Stylists have told us that they can really feel the difference and that the new ghd V Gold Series stylers are easier to handle and to style with, especially when curling.

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What is the heating technology in the ghd V Gold Series styler?

The ghd V Gold Series stylers continue to use ghd’s advanced ceramic heater technology, however we’ve redesigned some of the heater control systems to make sure that they’re performing at their best.  Stylists have told us they’ve been really impressed with the results they’ve achieved with the ghd V Gold Series stylers.

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What is the operating temperature of the ghd V Gold Classic styler?

The ghd V Gold Series stylers are designed to operate at 175°C - 185°C.  At ghd, we have found that this is the optimal operating temperature for our advanced ceramic heater technology to create superior results whatever the hair type or style that you are looking to achieve.  Stylists have told us they’ve been really impressed with the results they’ve achieved with the ghd V Gold Series stylers.

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Does my styler have a sleep mode?

Safety continues to be a priority at ghd.  For your safety and peace of mind there is a  sleep mode feature on both the ghd IV stylers and ghd V Gold Series stylers.  After 30 minutes without being used, the heated plates will switch off.  When in sleep mode the light will flash and a warning beep will sound every two seconds.  Simply switch the styler off then on again to resume styling.

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How quickly should my styler heat up?

The ghd V Gold Series stylers heat up fast, in less than 30 seconds (40 seconds for USA voltage) so that you don’t have to wait to start styling.   When it reaches temperature you will hear 3 consecutive bleeps and the logo on the switch will remain constantly lit to indicate it is ready for styling.

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How long is the cord on the stylers?

The ghd V Gold Series stylers have a 2.7m length power cord for optimal use and ease of connectivity in salons and at home.

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My Account


What information will be stored?

Information stored in your account will be your home address, delivery address, your email address and your order history. You can access and amend your details at any time.

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Will my personal information be saved securely?

Yes, your account is password protected and we also use the latest encryption software. For additional peace of mind, you can change your password as often as you wish.

Please note: If you amend your email address your Login ID remains unchanged. Please continue to login with your original email address. Future correspondence will however be sent to your new email address.

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How do I change the details stored in My Account?

Simply login and click on the area that you wish to change and amend accordingly. Once you have finished, click update and always remember to logout so others cannot access your personal data.

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STYLING TIPS


Can you curl as well as straighten with the ghd V Gold Series styler?

The ghd V Gold Series styler is designed to enable creative styling – flicks, waves, curls or the perfect straight.  The ghd Gold Series styler has a round barrel for easy curling, and introducing a smooth movement swivel connector that makes the styler easy to manipulate during creative styling sessions.   Stylists have told us that the lighter weight of the ghd V Gold Series styler has made curling easier than ever.

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What styler is best for my hairtype?

The ghd V Gold Mini styler is ideal for shorter, textured styles or men's hair.

ghd IV styler, ghd V Gold Classic styler and ghd eclipse™ styler - are suitable for mid length to long hair. Perfect for achieving straight, curls, flicks and waves.

The ghd V Gold Max styler with wider plates is ideal for use on long, thick hair and ideal for styling large sections.


For thick or challenging hair, we recommend our revolutionary ghd eclipse™ styler with breakthrough tri-zone™ technology that maintains the optimum styling temperature, so you can style faster with less heat, for unbeatable shine and stronger hair that looks glossy and healthy for longer.

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Can I use the ghd styler with Keratin treatments?

Because ghd’s are designed with advanced temperature control, many manufacturers have found that they are a very effective tool to use with Keratin treatments.   However, all Keratin treatments vary, and therefore we would recommend you consult your Keratin treatment supplier to understand what’s needed.

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