Cancellation & Refund
All cancellation requests must be sent via email (with the subject heading ‘Cancellation’) to firstname.lastname@example.org. This email must contain all details of your booking as well as your contact details. Your ghd account manager cannot accept cancellations. The following refund policy will be deemed accepted at the point of booking:
• Where a cancellation request is received more than seven days prior to an event, a full refund will be issued.
• Where a cancellation request is received seven days or less prior to an event, no refund will be issued and the full invoiced amount will be charged.
• Where ghd has agreed to provide an event free of charge and cancellation occurs seven days or less prior to the date of the event, the full value of the seminar will be invoiced to your account.
If a cancellation request is accepted you will receive confirmation via email and post, as well details of any refund.
Substituting attendees is permitted, provided that the substituted attendee fits the required seminar criteria.