Website Returns & Cancellations
At ghdhair.com, we want you to be delighted every time you shop with us. Occasionally, however, you may want to return items to us.
EXTENDED HOLIDAY RETURNS POLICY
We understand that the Holidays are a busy time of year so we have extended our 21 day no-hassle return policy for the holiday season. Any items* purchased from ghdhair.com between November 18-December 23 may be returned up until January 31, 2020.
Our 21-day “no hassle” guarantee
Our “no hassle” guarantee means that if for any reason you are unhappy with your purchase, simply return your purchase in its original packaging, with your original packing slip and Order Confirmation E-mail Receipt within 21-days of your purchase for refund.
To be accepted for return, all products must be returned in the original box containing all original product packaging and accessories.
Shipping and handling charges are not refundable. For additional questions or order inquiries, email email@example.com, or call 1-877-GHD-ANGEL (443-2643).
Please note, all personalized products are considered bespoke items and cannot be returned.
All orders are processed immediately. Once an order has been processed, we are unable to cancel the order. A refund will be issued once the merchandise is returned to our warehouse.
Returning an item
Please follow the steps below to enable us to process your return:
100 East Ninth Avenue
Runnemede, NJ 08078
NORTH AMERICA RETURNS FORM
We will notify you via e-mail when we have processed your refund. Shipping and handling charges are not refundable unless the product was damaged during delivery or if the wrong item was shipped.
Should you have any questions or order inquiries, please contact our customer service department at firstname.lastname@example.org, or call 1-877-GHD-ANGEL (443-2643).