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Website Returns & Cancellations

Our 21-day “no hassle” guarantee

At ghdhair.com, we want you to be delighted every time you shop with us. Occasionally, however, you may want to return items to us.

Our “no hassle” guarantee means that if for any reason you are unhappy with your purchase, simply return your purchase in its original packaging, with your original packing slip and Order Confirmation E-mail Receipt within 21-days of your purchase for refund.

To be accepted for return, all products must be returned in the original box containing all original product packaging and accessories.

Shipping and handling charges are not refundable. For additional questions or order inquiries, email customerservice@ghdhairusa.com.

Please note, all personalized products are considered bespoke items and cannot be returned.

Cancellations

All orders are processed immediately. Once an order has been processed, we are unable to cancel the order. A refund will be issued once the merchandise is returned to our warehouse.

Returning an item

Please follow the steps below to enable us to process your return:

  • 1. Re-pack the product(s) in its original packaging and include all warranty cards, manuals and accessories and protective packaging. (To be accepted for return, all products must be returned in the original box containing all original product packaging and accessories.)
  • 2. Fill out the back of your invoice noting reason for return. This will help you to provide us with the details that will make your return process as fast and simple as possible.
  • 3. Send the package, with the completed returns form, to the address below. For your protection we recommend you use a registered delivery service, insured to the value of your parcel.

    • ghd Professional
    100 East Ninth Avenue
    Runnemede, NJ 08078

    NORTH AMERICA RETURNS FORM

    We will notify you via e-mail when we have processed your refund. Shipping and handling charges are not refundable unless the product was damaged during delivery or if the wrong item was shipped.

    Should you have any questions or order inquiries, please contact our customer service department at customerservice@ghdhairusa.com.

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