Terms & Conditions


This website at www.ghdhair.com, including any discussion forums contained on the website (“Site”) is operated by Jemella Limited (trading as ghd), a company incorporated in England and Wales (registered number 04115691) with its registered address at Bridgewater Place, Water Lane, Leeds, LS11 5BZ and GHD Professional, North America, Inc., a California corporation, with its registered office at P.O. Box 4057, Westlake Village, CA 91359 (collectively, “ghd ” or “we/us/our”).  ghd may be contacted at the above address.
We appreciate your interest in the products and services on the Site and your visit to the Site.
If you have any queries regarding the Site of any of the information or materials contained on or in it, please contact us by email at ghd-online@ghdhair.com or by telephone at 818-843-9673.
The use of this Site is subject to these Terms of Use which set out the basic rules that govern your use of the Site.  Please read the Terms of Use carefully. By using the Site you confirm your acceptance of these Terms of Use and to be bound by them.  If you do not agree to the Terms of Use, please do not use the Site.



1.1We may change, edit, delete or revise the content of this Site from time to time, including these Terms of Use.  Please check this page for changes which have been made to the Terms of Use.  Your use of this Site after a change has been posted constitutes your acceptance of the amended Terms of Use.

1.2 We do not guarantee that the Site, any page or any content on the Site will always be available or be uninterrupted. We may also intentionally withdraw or restrict the Site or any part thereof at any time without notice.


2.1  These Terms of Use do not apply to the sale of goods via the Site.  Such sales are subject to our Terms of Sale, which can be accessed using the Terms of Sale tab at the top of this page.

2.2  Accessing certain services on the Site may require registration and the creation of an account.  Please ensure that the details you provide upon registration or at any time are complete and accurate, and inform us immediately of any changes to the details you provided when registering. You will not be able to create an account unless you are at least 16 years of age.

2.3  When you register for an account on the Site, you will be asked to create a password.  You agree to be responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer to prevent unauthorised access to your account.  You agree to promptly notify us if you have reason to believe that your account details or password have been lost, or if they are likely to be used in an unauthorised manner.  Please CLICK HERE. If you need to reset your password at any time. You are responsible for all activities that occur under your account or password, and, subject to clause ‎6.5, we will not be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms of Use.

2.4  We reserve the right to suspend or terminate your use of the Site at any time, for any reason, without prior notification.


3.1  We are the owner or the licensee of all copyright, design rights, database rights, trade marks and other intellectual property rights in this Site, and in the material published on it.  Your use of the Site grants no rights to you in relation to our intellectual property rights or the intellectual property rights of third parties.  All such rights not expressly granted are reserved.

3.2  You are granted a limited license and may access this Site only, subject to the restrictions provided in these Terms of Use, to participate in the Site or make Contributions (as defined below) or to place an order for Products. Any other use is prohibited unless agreed to by us in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the Site.

3.3  You may not modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, display, post, transmit or sell any content or intellectual property appearing on this Site.

3.4  If you print off, copy or download any part of this Site in breach of these terms of use, your right to use this Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.



4.1  The use of third party websites is entirely at your own risk.  Links contained in the Site will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site.  Links provided on the Site are provided to you only as a convenience and the inclusion of any link does not imply reliability or endorsement by us of the content of any third party’s website.

4.2  These Terms of Use do not apply to any third party website linked to the Site.  You should read the terms and conditions of those websites before using them and direct any questions or comments about the linked website’s contents to the relevant website provider.

4.3  You are not entitled (nor will you assist others) to set up links from your own websites to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise), nor may you frame the Site on a third party site, without our prior written consent, which we may grant or withhold at our absolute discretion.

4.4  You agree that when accessing the Site you shall not price scrape or harvest pricing either manually or by use of a web spider, web robot or any other web crawling or other technology.

4.5 You must not attempt to gain unauthorised access to the Site, or our servers, or any hardware supporting the Site. Nor may you attempt to reconfigure the Site in any way. For the avoidance of doubt, the full details of any offences committed by site users under the UK Computer Misuse Act 1990 or any law of similar import of any other applicable jurisdiction will be reported to the relevant law enforcement authorities.

4.6 You must not misuse the site in any manner, including the introduction to the Site of any viruses, programmes or any other material that may be technologically harmful or malicious.



5.1  Users of the Site may submit product reviews, profiles, images, portfolios, videos, instructions, comments, questions, feedback, ideas, suggestions or other information or materials via the Site or otherwise (collectively “Contributions”), so long as such Contributions comply with our contribution standards, set out below in clause ‎5.2(“Contribution Standards”).
5.2  Contribution Standards

5.2.1  These standards apply to any and all material which you contribute to this Site, and to any interactive services associated with it including our ghd Showcase and Salon & Stylist Feed.  You must comply with the spirit of the following standards as well as the letter.  The standards apply to each part of any contribution as well as to its whole.

5.2.2  Contributions must:  be accurate (where they state facts);  be genuinely held (where they state opinions); and  comply with applicable law in the UK and in the US. be your own and not infringe on any third party’s rights.

5.2.3   Contributions must not:  contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;  promote sexually explicit material;  promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;  carry out, advocate, promote, assist any illegal act, including, but not limited to, violence or computer misuse or the infringement of the intellectual property rights of any other person;  be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;  be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to  harass, upset, embarrass, alarm or annoy any other person;  be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or  give the impression that they emanate from us, if this is not the case.

5.3  Failure to comply with the Contribution Standards constitutes a material breach of the Terms of Use upon which you are permitted to use this Site.  We will determine, in our discretion, whether there has been a breach of the Contribution Standards through your use of this Site.  If a breach of the Contribution Standards has occurred, we may take such action as we deem appropriate, including taking all or any of the following actions:

5.3.1  immediate, temporary or permanent withdrawal of your right to use this Site;
5.3.2  immediate, temporary or permanent removal of any posting or material uploaded by you to this Site;
5.3.3  issue of a warning to you;
5.3.4  legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
5.3.5  further legal action against you; and
5.3.6  disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

5.4  Any Contributions shall be and shall remain our property, and by making a Contribution to the Site you agree to assign to us all worldwide rights, title and interest in all intellectual property in your Contributions.  Thus, we will own exclusively all such rights, title and interests in any Contributions, and shall not be limited in any way in its use, commercial or otherwise, of any Contributions.  We are and shall be under no obligation to maintain any Contributions in confidence, to pay any compensation or royalty for any Contributions, or to respond to any Contributions.

5.5 We do not endorse any Contributions or any opinion, recommendation or advice expressed therein, and we disclaim all liability with respect to the Contributions posted by third parties.





6.3  Access to and use of this Site is at the user’s own risk and we do not warrant that the use of this Site or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.  We accept no liability for viruses or other computer contaminants.  You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from the Site.


7.1  These Terms of Use are governed by the laws of the State of California, excluding its conflict of law rules. You further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in Los Angeles County, California.

7.2  If any provision of these Terms of Use is found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms of Use which shall remain unaffected.

7.3  No delay or failure by us to exercise any powers, rights or remedies under these Terms of Use will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.

7.4  Please read the terms of the Privacy Policy which contains important information about the use of the personal information you provide when using this Site.

7.5  Competitions or other promotional features which may be made available through this Site from time to time may also have specific terms and conditions.  You will need to read and accept these before making a submission.



1.1 When the following words with capital letters are used in these Terms, they have the meaning set out below:

(a) Order: your order for the Products via the Website;

(b) Products: the goods and/or gift cards that We are selling to you;

(c) Special Terms: any additional terms and conditions that apply to your Order, as notified by Us during the order process;

(d) Terms: the terms and conditions set out in this document, and any Special Terms;

(e) Website: www.ghdhair.com/us; and

(f) We/Our/Us: ghd Professional North America Inc, trading as ghd, of 4500 Park Granada Suite 100, Calabasas CA 91302.

1.2 When We use the words "writing" or "written" in these Terms, this will include e-mail unless We say otherwise.


2.1 These are the terms and conditions on which We supply Products to you.

2.2 Please ensure that you read these Terms carefully and check that the details of your Order are complete and accurate before you submit the Order. These Terms tell you who We are, how We will provide Products to you, how you and We may change or end the contract, what to do if there is a problem and other important information.

2.3 When you submit the Order to Us, this does not mean We have accepted your Order. Our acceptance of the Order will take place as described in clause 2.4. If We cannot accept your Order, We will inform you of this, We will not process the Order and any payment taken will be refunded (or any pending payment will be released). We might not accept your Order because the Product is out of stock, because of unexpected limits on Our resources which We could not reasonably plan for, because your Order breaches any of these Terms, because We have identified an error in the price or description of the Product or because We are unable to meet delivery deadlines.

2.4 Our acceptance of your Order will take place when We dispatch the Products you have ordered from Our warehouse. This is the point at which point a contract will come into existence between you and Us. We will confirm dispatch of the Products and acceptance of your Order by email. Please note that the processing of your payment (or placing a pending payment on your account) and acknowledgement of your Order does not constitute acceptance of your Order.

2.5 We shall assign an order number to the Order and inform you of it when We accept the Order. It will help Us if you can quote the order number in all subsequent correspondence with Us relating to the Order.


3.1 We may revise these Terms from time to time so you should check the Terms prior to placing any future Order.

3.2 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 7.


4.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the Products (including any pre-orders) and your address. Please consult the “Payment & Delivery” section of the Website.

4.2 Delivery of an Order shall be completed when We deliver the Products to the address you gave Us. The Products will be your responsibility from the completion of delivery.

4.3 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will, except where your Order includes a pre-order, deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

4.4 You own the Products once We have delivered them (provided that We have received payment in full).

4.5 If, after a failed deliver to you, you do not re-arrange delivery or collect them from a delivery depot We will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite Our reasonable efforts, We are unable to contact you or re-arrange delivery or collection We may end the contract and clause 13.2 will apply.

4.6 On delivery of your Order please check the Products against the delivery note or covering email in the case of gift cards. If there is any discrepancy or if any Product is damaged please contact Us as set out in clause 14 as soon as possible. Where there is a discrepancy with your Order, We will ask you to return the Product to us in unused condition and in its original packaging which should be undamaged. You should inform us within 7 days if you consider that the Products are damaged, otherwise the Products will be considered to have been correctly delivered, free from damage. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the Products.

4.7 If you have not received your Order within 7 days of receiving the order confirmation please contact Us as set out in clause 14. International deliveries may take longer.

4.8 You have legal rights if We deliver any Products late. Whilst Our standard delivery service will usually deliver Product within 7 days of dispatch, Our legal obligation is to deliver Product without undue delay and in any event not more than 30 days after the date on which the contract between you and Us is entered into.  If We miss this delivery deadline, or any other deadline that We agree with you, then you can cancel your Order for any of the Products or reject Products that have been delivered by contacting customer services as set out in clause 14. If We have delivered some of the Products to you, you must post them back to Us in an unused condition and in their original, undamaged packaging.  We will pay the costs of postage so please contact customer services as set out in clause 14 for a returns label.  After cancellation (and return of the Products if applicable) We will refund any sums you have paid to Us for the cancelled Products and their delivery and the provisions of clause 12 will apply where these Products were subject to a promotion when sold.


5.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract because:

(a) what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Product repaired or replaced or to get some or all of your money back), see clause 6;

(b) you want to end the contract because of something We have done or have told you We are going to do, see clause 5.2; or

(c) you have just changed your mind about the Product, see clause 7. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Products. 

5.2. If you are ending a contract for a reason set out at 5.2 (a) to (c) below the contract will end immediately and We will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) We have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the Products may be significantly delayed because of events outside our control; or

(c) you have a legal right to end the contract because of something We have done wrong (including because we have delivered late (see clause 4.8)) in which case you would be required to return the Product to us and we will fund the costs of return (please contact customer services as set out in clause 14 for a returns label).

5.3 If you wish to end the contract for any reason set out in clause 5.1, you must let us know by contacting customer services as set out in clause 14.  Where you have changed your mind and are cancelling under clause 7, you may use the form referred to in clause 7.1.  Where you end the contract for any reason after Products have been dispatched to you, you must return them to us.  Clauses 6 and 7 include more information about how Products should be returned and who is responsible for paying the costs of return.


6.1 THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. We warrant that on delivery and for the period set out below, the Products shall be free from material defects. OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. However, this warranty does not apply and We shall not be liable in the circumstances described in clause 6.2.

Provided that you let Us know by contacting us at 818 843 9673 during the relevant warranty period within a reasonable time of discovery that the Product does not comply with this warranty (giving us as much detail as possible) and you return the Product to Us, We shall (at our option) either repair or replace the defective Product, or refund the price of the defective Product in full.


Warranty Period (from delivery)

Platinum+ Styler

3 years

All other stlyers (excluding Platinum+ styler)

2 years


2 years

Air® hair dryer

1 year

Helios™ professional hair dryer

2 years 

Travel Hair dryers

2 years


6 months

Hair care/styling products

6 months


6.2 This warranty does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) if you fail to operate or use the Products in accordance with the user instructions; and

(d) any alteration or repair by you or by a third party.



7.1 We operate a 21 day no quibble returns policy under which you have a right to cancel a contract and return any Product at any time between the contract being formed and 21 days from the day after you receive your Order. If you wish to cancel the contract, you must:

(a) let Us know by contacting customer services by telephone, email or contact form (all contact details are set out in clause 14) or by printing this form and posting it to Us at the address on the form;

(b) include original packing slip and Order Confirmation E-mail Receipt; and

(c) then return the Products (including their original packaging and accessories) to Us within 14 days of letting us know you wish to cancel.

We shall provide you with a refund of the price paid for the Product excluding shipping and handling charges . The refund will be made within 14 days of the date We receive the Products or, if earlier, within 14 business days from the date you provide proof of postage to Us.

7.2 You must pay the costs of return however, please note that where you are returning Products that are faulty and misdescribed or if you are ending this contract in accordance with clause 5.2 We will pay the costs of return.

7.3 If you are exercising your right to cancel under this clause 7:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products (including their packaging), if this has been caused by your handling them in a way which would not be permitted in a shop.   Please note that the reduction in value may be as much as the original price.   For example, use of Our electrical products would not be permitted in a shop and therefore your use of Products in this way prior to returning them under this clause 7 would result in a significant reduction in value.  Also, please note that Our product packaging is valuable and the value of the Product is significantly reduced if this is damaged. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay Us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method We offer. For example, if We offer delivery of a product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then We will only refund what you would have paid for the cheaper delivery option.


8.1 Gift cards are only redeemable for goods on the Website and may not be used to purchase further gift cards or exchanged for cash, except in states or other jurisdictions where required by law.

8.2 After making a purchase with your gift card no change will be given but any remaining balance may be applied to future purchases.

8.3 Gift cards will expire five years from the date of purchase, except to the extent such expiration is prohibited or limited by law. At expiry, any remaining balance will be lost.

8.4 Gift cards may only be used to buy products from the same ghd country website as the gift card was bought from. For example, a gift card bought on the US part of our Website can only be used to buy goods from the US part of our Website.

8.5 Please protect your gift card and treat it as though it is cash. We are not responsible for gift cards that are lost, stolen, damaged or used without your permission.

8.6 If any goods purchased with a gift card are exchanged or refunded, any money owed to you will be added to the balance on a gift card.

8.7 Gift cards are not subject to discount or included in any promotional activity.


9.1 The price of the Products will be the price indicated on the order pages when you place your Order. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see clause 9.3 for what happens if We discover an error in the price of the Product you order or in any promotional discount applied to the Order. Our prices may change at any time, but price changes will not affect Orders that We have accepted.

9.2 All prices subject to all applicable sales, use and similar taxes.

9.3 It is always possible that, despite Our best efforts, some of the Products We sell may be incorrectly priced or promotional discounts may be incorrectly applied. We will normally check prices and promotional discounts before accepting your Order so that, where the Product's correct price (less any promotional discount) at your Order date is less than Our stated price at your Order date, We will charge the lower amount. If the Product's correct price (less any promotional discount) at your Order date is higher than the price stated to you, We will contact you for your instructions before We accept your Order. If We accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, We may end the contract, refund you any sums you have paid and require the return of any Products provided to you.

9.4 Depending on the method of delivery you select the prices for the Products may exclude delivery costs, which will be added to the total amount due. Please see the “Payment & Delivery” section of the Website.

9.5 You must make payment for Products by credit or debit card or, if using Paypal, another method accepted by Paypal. We will collect funds from you when We dispatch the Products, however, We may place a pending payment on your account (including your Paypal account) when you place your Order. Taking payment or placing a pending payment on your account does not constitute acceptance of your Order.


10.1 IF WE FAIL TO COMPLY WITH THESE TERMS, WE ARE ONLY RESPONSIBLE FOR LOSS OR DAMAGE YOU SUFFER THAT IS A FORESEEABLE RESULT OF OUR BREACH OF THE TERMS OR OUR NEGLIGENCE IN EACH CASE UP TO THE VALUE OF THE APPLICABLE ORDER, BUT WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT IS NOT FORESEEABLE. FURTHERMORE, IN NO EVENT WILL YOUR LOSS OR DAMAGE INCLUDE INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES OF ANY KIND EVEN IF WE ARE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and Us at the time we entered into the contract. Some states may not allow some or all of the foregoing limitations on our liability, so they may not apply to you. This paragraph gives Customer specific legal rights and you may also have other legal rights that vary from state to state.

10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products.

10.3 We are not liable for business losses. We only supply the Products for private domestic use. If you use the Products for any commercial, business or re-sale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.


We are not responsible for delays outside Our control. If Our supply of the Products is delayed by an event outside Our control then We will contact you as soon as possible to let you know and We will take steps to minimise the effect of the delay. Provided We do this We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to end the contract and receive a refund for any Products you have paid for but not received.


12.1 The terms set out in this clause apply to all Our offers and promotions and you should read these along with the terms of the specific offer.  Where a specific offer says something different to this clause 12, the terms of the specific offer will apply.

12.2 No promotion, discount or promotional code available for redemption on the Website may be used in conjunction with another offer or used to purchase gift cards.

12.3 Only one promotional code can be used per Order.

12.4 A promotional code cannot be applied to an Order after it has been placed.

12.6 Discounts do not apply to any delivery charges unless expressly stated.

12.7 Where you return Product to Us and receive a refund for any reason, the refund will be for the price paid, taking into account the offer. This means that you will effectively pay full price for the products you keep and lose the benefit of the offer.

12.8 Where you receive a free gift with your Order, you must return the free gift if you return the Product(s) which entitled you to a free gift.  Where you received a product for free or at a discounted price because you purchased a qualifying product, you must return the free or discounted products when you return the qualifying product.


13.1 We may end the contract for a Product at any time by writing to you as soon as reasonably possible (and, where (d) or (e) apply, offering you the choice of a refund or an alternative product) if:

(a) you do not make any payment to Us when it is due;

(b) you do not, within a reasonable time, allow Us to deliver the products to you;

(c) We become aware, or reasonably believe, that you are in breach of these Terms;

(d) stock becomes unavailable; or

(e) an event outside of Our control (as set out in clause 11) occurs. 

13.2 If we end the contract in the situations set out in clause 13.1 We will refund any money you have paid in advance for Products We have not provided (or release any holding payment placed on your account).  If We end the contract in the situations set out in clause 13.1(c),  We may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.


14.1 We are a subsidiary of a company based in England. Our US office is at 4500 Park Granada Suite 100, Calabasas CA 91302.

14.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team on 1-877-GHD-ANGEL (443-2643) or by e-mailing Us using the contact form on the Website.

14.3 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing, you can send this to Us via the contact form on the Website, by hand or by pre-paid post to the address set out in clause 14.1. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand or by pre-paid post to the address you provide to Us in the Order.


We will use the personal information you provide to Us in accordance with the Privacy Policy set out on the Website.


16.1 We may transfer Our rights and obligations under these Terms to another organisation. We will always notify you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

16.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

16.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.

16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining terms will remain in full force and effect.

16.5 If We fail to insist that you perform any of your obligations under these Terms, if We do not enforce Our rights against you or if We delay in doing so that will not mean that you have the right to do those things and it will not prevent us from taking steps against you at a later date. For example if you do not pay and we do not request payment but provide the Products, we can still require you to make a payment at a later date.

16.6 These Terms shall be governed by the laws of the State of New York, USA and all claims relating to or arising out of this Agreement, or the breach thereof, whether sounding in contract, tort or otherwise, shall likewise be governed by the laws of the State of New York, in each case, without regard to its choice or law or conflict of laws provisions. All legal actions in connection with this Agreement shall be brought in the state or federal courts located in New York City, New York.

16.7 If you wish to make a complaint, please email customer-care@ghdhair.com.



*Our 21-day “no quibbles” guarantee
Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, simply return your purchase in its original packaging, with your original packing slip and Order Confirmation E-mail Receipt within 21-days of your purchase for refund.
To be accepted for return, all products must be returned in the original box containing all original product packaging and accessories.

Shipping and handling charges are not refundable. For additional questions or order inquiries, email customerservice@ghdhairusa.com, or call 1-877-GHD-ANGEL (443-2643).*




Last Modified: 1 December 2020


Welcome to the www.ghdhair.com website (the “Site”). The Site is owned and operated by Jemella Limited, trading as ghd, ("ghd", "us", "our", and "we") and we are committed to protecting your personal information. Foar the purposes of this Privacy Notice (“Notice” or “Privacy Notice”), personal information means any information that could be used to directly or indirectly identify a particular individual or household, as defined under applicable data privacy law. This Privacy Notice relates to our use of your personal information when you:

  • use com, or microsites displaying this Notice (collectively, "Sites”);
  • interact with us through social media or adverts and content on third party websites (collectively “Content”); and/or
  • otherwise engage with us, by contacting our customer services department or attending an education event, tradeshow or other ghd events.

This Notice explains who we are, what information we collect about you; how we use it (including who we share that information with); and your rights and choices regarding your personal information.

We have a strict policy where we do not rent or sell your personal information. 

Jemella Limited is the data controller for information processed as described under this Notice. If you have any queries about our processing or how we handle your information please contact us using the details set out in the “Contact Us” section 18 of this Privacy Notice.

  1. Who is ghd?

ghd is a world leading manufacturer of hair care products, in particular hair straightening irons. Jemella Limited and its subsidiaries now form part of the Wella Operations US LLC group of companies (“the Group”). For more information about Wella Operations US LLC, visit their website http://www.wellacompany.com/.

  1. What categories of personal information does ghd collect about me and from what sources?

The personal information that we may collect (including personal information we collected within the last 12 months) about you broadly falls into the following categories:

  • Information that you provide directly

When you engage with ghd, either online or in person, we will ask you to provide us with personal information about you. If you would like to register an account with us, receive newsletters or information about our products or events; and/or submit enquiries to us, we will need you to provide us your contact details.

You will also provide us with your personal information when you; purchase our products or register a warranty for those products; communicate with us through social media or our customer services teams; join a loyalty scheme or reward program, participate in our promotions, or interact with us at tradeshows or our other events.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point when we ask you to provide it, and will depend on why you are engaging with us however we may collect:

  • Identification, contact and demographic information, for example your first name, last name, email address, postal address, date of birth, phone number, gender, country of residence, lifestyle/interests, appearance, style, login name, password, answers to security questions;

  • Transaction information, for example details regarding your transactions with us, including information about the purchases you made and the date and time that you made the purchase. Depending on the payment method you use, we may also collect payment data; and/or

  • Characteristics information, We collect lifestyle/interests, appearances and style information you provide. Also, if you review the products you have purchased from us, provide information about products and/or hair concerns, and the products you use we also collect this information.
  • Information that we collect automatically

We also collect information from you automatically and this is explained here:  

  • Online identifiers:We collect your IP address, device identifiers, and information about your browsing patterns, and we set cookies and use automated data collection technology which is described in further detail in the section below “Do we use cookies and other similar technologies?” and described in our Cookie Policy.
  • Site usage data: We collect information about how you use our Site, products and services and interact with advertisements, including the pages you visit in our Site, search terms you use, and the referring web page from which you arrived at our Site.
  • Information that we obtain from third party sources

We also receive information about you from third party sources, but only where we have checked that these third parties either have your consent to share that information with us or are otherwise legally permitted or required to disclose your personal information to us.

The types of information we collect from third parties includes:

  • Our social media partnersfor example, if you ‘log-in’ to our Site using a Social Site (as defined in the "What if I access or use a social network or public forum through the Site?" section of this Notice), use the social plug-ins, such as “like” or “share”, that Social Site may pass information to us, including identification information, characteristics information: the user ID for that third party site, the name, email address and location associated with the user ID and any other information permitted under the privacy policy for that Social Site. We may also share information about you to that Social Site regarding your login. More information about accessing or using a Social Site can be found in the section “What if I access or use a social network or public forum through the Site?

  • Our retailers, distributors and third party brand partners, for example, where permitted by applicable data protection law and if applicable where you have specifically consented, our retailers, distributors and third party brand partners may pass information to us including identification information, characteristics information demographic information including information about your appearance (including hair color, hair characteristics; and hair-care routine) and transaction information (in relation to products purchased at their stores whether on the high-street or online through their own website or their dedicated microsite) and site usage data (including services requested using their websites and/or applications).

  • Our technology partners and market research organizationsfor example where permitted by applicable data protection law and if applicable where you have specifically consented, our preferred technology partners may share information with us, including online identifiers, internet browsing patternsand geo-location

  1. How does ghd use my personal information?

We will use your personal information for the purposes set out in this Privacy Notice, which will include:

  • To provide you with the products and services that you have requested we use identification and transaction information, to carry out our obligations arising from the relationship between you and us, including providing the products and services to you.
  • To verify your identity we use identification information, for example we may use your date of birth to determine that you are old enough to use our services, when you register your warranty, make a claim on your warranty, log in to your account with the Site, or determine if you already have an account with the Site.
  • For our internal administrative purposes we use all of the categories of information described in this Privacy Notice.
  • To provide a personalized service we use characteristics information, online identifiers, site usage and internet browsing patterns. We use this information to provide you with personalized recommendations for our products that we think you might like, tailor Content to better suit your interests or, at your request and where available, to offer personalized and customized products .
  • For analytics purposes we use identification, characteristics information, online identifiers, site usage and internet browsing patterns. For example we will analyze your information including your location, products and/or services requested, age, time zone, IP address and URL visited, against our wider customer base to generate statistics and develop marketing plans so we can improve our services and products, the Site, and Content.
  • To provide you with marketing communications that you might be interested in we use identification, characteristics information and site usage data. If you choose to receive marketing communications from us, we will use your information to keep you up to date with our latest products, services, surveys, announcements, upcoming events, sweepstakes, contests and other promotions and competitions via our newsletters, emails, or other communications. If you no longer wish to receive these marketing communications, details of how to opt out are described in the section “How do I stop receiving marketing communications?
  • For non-marketing communicationswe use identification and transaction data. We use the categories of information to communicate with you important information in relation to your account, the service you have requested or other non-marketing communications. We will never contact you to ask for your password. Please be careful if you receive any communications from people requesting this information.
  • To provide you with support we use identification and transaction information. For example as a customer, we may use your personal information to process and respond to your questions and/or inquiries through our customer service process.
  • For site optimization and management we use online identifiers and site usage information We use this information for example to:
  • administer the Site, Content and our other digital offerings, including the services and products offered through the Site;
  • ensure the security of our networks and your information;
  • customize your future visits to the Site and our other digital offerings based on your interests to ensure the most user-friendly online navigation experience;
  • improve the Site and our other digital offerings (including to fix operational problems such as pages crashing and software bugs); and
  • provide services to our partners such as tools, analyses, data and insights to see how their website or mobile applications are used.
  • For product development and business development purposes we use transaction, characteristics and site usage data. We use this, information to improve our products and develop new products.


  1. On what basis can ghd use my information in this way?

Under EU law, we are required to satisfy one or more of the reasons set out by applicable data protection laws before we can collect and use your personal information.

Generally, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally rely on the following reasons to collect and use your personal information:

What are the legal grounds?

What are they?

Performance of a contract


Using your information may be necessary for us to perform our obligations under a contract with you or with a view to entering into such a contract. Where you have requested services and/or products from us, we will need to use your information to provide those services and/or products that you have requested.

Compliance with our legal obligations


The collection and use of your personal information may be necessary to enable us to meet our legal obligations. For example, if you are a business customer we need to process your information to verify your identity and undertake necessary compliance checks.

Pursuing our legitimate interests



Where such processing is not overridden by your rights, we are permitted to use your personal information to pursue our legitimate interests: to operate the Site and our other digital offerings, to improve our products and services, the Site and our other digital offerings, and to undertake marketing.



In some limited circumstances, we may rely on your consent to collect and use your personal information. We need to rely on consent when we send you e-marketing, or communication from different brands within the group.

If we rely on consent, this will be made clear to you at the time we request your information. You can withdraw your consent at any point by using the mechanism provided at the time, or by contacting us using the contact details provided in the section 18 of this Notice.

Vital interests


In some instances, we may need to use your personal information to protect your vital interests or those of another person.


You may not always be required to provide the personal information that we have requested. However, if you choose not to provide certain information, you may not be able to take advantage of some of our services. Any information that is so required is clearly marked as mandatory. If you would prefer that we not collect certain personal information from you, please do not provide us with any such information, or opt out of providing this information where applicable.

If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), these interests will normally be as set out in this Notice; however if this changes we will make clear to you at the relevant time what those legitimate interests are.

If you have any questions or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the details in the section “Contact Us”.


  1. Do we use cookies and other similar technologies?

When you access the Site, view or interact with content or otherwise communicate with us digitally, ghd may collect online identifiers and Site usage data information using tools like browser cookies and pixels. Cookies are small data files placed on your device and are used to collect and use personal information about you, including to server interest-based advertising. In order to opt out of interest-based advertising, please visit optout.networkadvertising.org and the DAA WebChoices Tool (for websites) or the DAA AppChoices Tool (for mobile apps). Please also note that we do not respond to or honor “do not track” (a/k/a/ dnt) signals or similar mechanisms transmitted by web browsers.

Learn more about cookies and other similar technologies, including how to amend your cookie settings by referring to our Cookie Policy.


  1. Does ghd share my personal information with anyone?

During the past 12 months, we may have disclosed the categories of personal information listed in the section marked “What categories of personal information does ghd collect about me and from what sources?” to the following categories of recipients:

  • Within the Group: We may make any of the categories of personal information available to other entities within the Group to allow us to provide our services to you, to send you emails and personalized content about our brands, for the purposes described in this Notice, or as notified to you when we collect your personal information.
  • With third parties for marketing purposes: Certain promotions and events sponsored by us, or certain portions of the Site, may offer you the opportunity to consent to receive marketing communications from our business partners such as promotion co-sponsors. If you have given your consent, your information may be used by such third party for such purposes;
  • With our business partners: certain partners offers services through our Site, including credit providers, student discounts and gift cards. Your use of these services will be subject to the relevant partner’s own privacy policy, so please ensure that you read it.
  • With our service providers: ghd engages third party service providers to perform functions on ghd’s behalf (to support the delivery of our products, services or the Site). The types of service providers we work with are set out below:
    • fulfilment partners and third party warehouse providers –who are responsible for helping us to fulfill and deliver your orders and track your products.
    • advertising providers– companies that provide: (i) advertising space for ghd; (ii) the provision of advertising related services, including agencies instructed to make advertising purchases on behalf of ghd, providers of ad-exchanges (a digital marketplace to buy and sell advertising space) and providers of a demand-side platform (software used to purchase advertising in an automated fashion), such as DoubleClick from Google;
    • providers of customer relationship management databases and data management platforms– that enable ghd to manage our customer information in a safe and efficient manner;
    • data analysis firms– that provide insights and help us to analyze trends using the data that we and they hold;
    • marketing campaign companies– this include companies that coordinate email campaigns, sweepstakes, contests or promotions on our behalf; 
    • application development and web-hosting companies– to enable the Site to be hosted on the internet;
    • information technology and related infrastructure providers;
    • email delivery providers;
    • audit and professional service providers;
  • As part of a business transfers: ghd may disclose any of the categories of personal information to an actual or potential buyer (and its agents and advisers) in relation to any actual or proposed divestiture, merger, acquisition, joint venture, bankruptcy, dissolution, reorganization, or any other similar transaction or proceeding
  • To comply with laws or to protect ourselves or our users: ghd may disclose any of the categories of personal information to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person; and
  • To any other person with your consent to the disclosure.


  1. How do I stop receiving marketing communications?

We will only send you marketing communications if you have agreed to this, or if we are otherwise permitted by law. If at any time you decide that you no longer wish to receive marketing communications from us, you may opt out by clicking on the relevant ‘unsubscribe’ link in the email you receive, or by contacting us using any of the methods detailed in section "Contact Us" of this Notice.


  1. What are my data protection rights?

Depending on where you live and subject to applicable data protection law, you may also have the following rights:

  • The right to request access to your personal information that we collect, use, disclose and sell, which enables you to receive confirmation as to whether or not we are processing your personal information and access to such personal information. Please note if you are a Californian resident, under California law, you have the right to request that we disclose certain information about our collection, use and sale of your personal information over the past 12 months, including the specific pieces of information we collected.  You have the right to make a request for free two times in any 12 month period.
  • The right to request the deletion of your personal information in certain circumstances.
  • The right to change and/or correct inaccurate personal information.
  • The right to block or suppress the processing of your personal information.
  • If you are a California resident, the right to opt-out of the sale of your personal information.
  • The right to object to our processing of your personal information (including any processing for direct marketing purposes).
  • The right to request portability of your personal information, in certain circumstances.
  • The right to withdraw your consent, if applicable. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • If you exercise any of your data protection rights detailed in this section, we will not discriminate against you and we will not deny you goods or services, charge you a different price or provide you with a lesser quality of goods or services.
  • Under the California Civil Code Section 1798.83, if you are a resident of California, you may request and obtain from us once a year, free of charge, information regarding our disclosure (if any) of your personal information to third parties for marketing purposes in the preceding calendar year.
  • If you are located in the European Economic Area, you have a right to lodge a complaint with your local data protection authority.


We have a strict policy where we do not rent or sell your personal information. We can confirm that we have not sold any California residents’ personal information to third parties in the preceding 12 months.

You can exercise these rights by contacting us using the information provided in the section “Contact Us” of this Notice. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

In order to verify your identity and so that we can locate your personal information in our systems, we require you to provide us with your passport or driver’s license when you make a request.  In some circumstances, we may require additional information in order to properly verify your identity such as a utility bill to confirm proof of address and/or a customer reference number relating to your purchase and/or product you used.

You can exercise these rights yourself or designate an agent (such as a solicitor) to make a request on your behalf by executing a notarized power of attorney to enable that person to act on your behalf.

If you have any questions or concerns about how we use your personal information, please do not hesitate to let us know.


  1. How long does ghd keep my information for?

We will retain your information where we have an ongoing legitimate business need to do so (for example, to provide you with access to the Wella Operations US LLC Sites or other digital offerings, to provide you with a product you have purchased, or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


  1. Does ghd transfer my information to other countries?

As an international entity, in order to provide our services we need to transfer and process your personal information internationally (including to destinations outside the European Economic Area (the “EEA”) and the UK), notably throughout the Group and to the jurisdictions in which those entities are based. This means that when we process your personal information we may process it in any of these countries.

As a result, your information may be transferred to and/or processed in countries outside the EEA which may not guarantee the same level of protection for personal information as the country in which you reside. However, we have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Notice. This includes implementing the European Commission's Standard Contractual Clauses for transfers of your personal information between our group companies, which require all group companies to protect personal information that they process from the EEA in accordance with European Union data protection law.

Further information can be provided on request: please contact us using the details found in the section “Contact Us” We have also implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.


  1. Is my information secure?

We understand that you care how your personal information is used and/or shared with others, and we value your trust and seek to safeguard your personal information.

We implement appropriate technical and organizational security measures, including physical, administrative and technical safeguards to protect your personal information from unauthorized access, use and disclosure. To ensure the security of your personal information, we communicate our privacy and security guidelines to all employees and enforce privacy safeguards within our company.

The measures we use to protect your personal information are designed to provide a level of security appropriate to the risk of processing your personal information. However, please be aware that no electronic transmission of information can be entirely secure.


  1. What if I access a website through the Site?

As described above, our Site may contain links to and from other third-party websites and services (collectively, “Third Party Sites”) that are not controlled and operated by us.

Please be aware, we have no control over the content, policies or actions of these Third Party Sites. Your use of these Third Party Sites is at your own risk and we do not accept any responsibility or liability for the privacy practices of these Third Party Sites. We encourage you to read the privacy policies and terms of use of each Third Party Site to which you link from the Site.


  1. What if I access or use a social network or public forum through the Site?

The Site may facilitate easy access to certain social networking Third Party Sites and other websites or services with user-generated content features, such as Facebook, Instagram and Twitter (“Social Sites”).

The Site may enable you to:

  • access Social Sites: this may include: access to websites such as YouTube; or activation of third party websites when you make a ‘comment’, ‘share’ or ‘like’ something on the Site using a third party social network plug-in. In each instance, such third party’s privacy policy will apply to your interaction with that website or service;
  • submit content to Social Sites: for customer reviews, discussion forums, message boards, photographs and other public features (“Public Forums”). We do not restrict the distribution of personal information that you voluntarily disclose in these Public Forums, so please be aware that any information you disclose there may be collected and used by ghd and others. For this reason, we encourage you to refrain from providing or sharing personal information about yourself in the Public Forums. ghd cannot prevent third parties from using such information in a way that may violate this Notice or applicable law;
  • accept certain cookies from the Site (for example “Facebook Pixels”): these types of cookies help us understand your activity including the Content you see, whether or not you have a Social Site account and if you are logged into that account. This information helps us to show you Content you might be interested in on the Social Sites and measure the effectiveness of the Content; and
  • sign-in to the Site using a Social Site: for a harmonized user experience and for ease of access.


We may also use any personal information you provide us with on our Site, apps and/or devices (e.g. your name, email address, gender and phone number) to identify you on Social Sites in order to show you ads that are more relevant for you. While doing this, the Social Sites will not share your personal information with other parties and will delete the information promptly after the matching process is complete.

Our use of your personal information in relation to the Social Sites will be as set out in this Notice or as otherwise notified to you. Again, please note that Third Party Sites (including the Social Sites) may be under the control of a third party and we encourage you to familiarize yourself with the privacy policies and terms of use of each Third Party Site.


  1. How do you process my personal information if I have entered a contest, promotion or survey?

ghd and its preferred third party service providers or business partners may offer sweepstakes, contests, promotions and surveys (each, a “Promotion”).

Where we do this, we will use your personal information as set out in this Notice, or as otherwise notified to you. However, in certain cases, a third party’s privacy policy may apply to any personal information that you provide in connection with such Promotion. Before entering any Promotion, we encourage you to check who is operating the Promotion in question, and the terms, conditions, policies and rules that apply to it.

To learn more about the terms and conditions that apply to Promotions being run by ghd, please refer to the individual terms and conditions for each Promotion.


  1. How old do I have to be to use the Site or other digital offerings?

The Site and our other digital offerings are not directed toward or designed for the use by persons aged 13 and under.

We take your privacy very seriously and we understand the importance of taking extra precautions to protect the privacy and safety of children who use ghd's products and services. We do not solicit or knowingly collect personal information from children aged 13 and under and we do not knowingly sell personal information of children under 13.

Children under the age of 13, or equivalent minimum age in the relevant jurisdiction, are not permitted to use the Site or our other digital offerings. If we are made aware that we have received such information, or any information in violation of our policy, we will use reasonable efforts to locate and remove that information from our records.


  1. I am a Salon Owner – is there anything else I need to know?

Specific provisions apply to Salon Owners that use our Site and our other digital offerings– these are described below.

Each time you submit information relating to a ‘new client’, ‘member of staff’ or other personal data, please make sure that the relevant individual: (i) is over the age of 13; (ii) is aware that you will be sharing their details with us and our processing in accordance with this Notice; and (iii) has, if applicable, consented to receiving marketing communications from us and our affiliates.

You may only share these details with us when using our Site and/or our other digital offerings where you have made those individuals aware of our Notice and how we will use their personal information. If we become aware that you have submitted personal information to our Site and;/or any of our other digital offerings without permission, we will delete the information from our records.


  1. I am applying for a job with ghd – how do you process my personal data?

Thank you for taking an interest in ghd. We have a specific privacy notice which applies to our employment process. Please click here to find out more.


  1. Does this Notice ever change?

We may update or modify this Notice from time to time in response to changing legal, technical or business developments. The date of the most recent version of this Notice will appear at the top of the page.

When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. For example, we will notify you of any changes to this Notice by posting a new Notice and updating the “last modified” date at the top of this page or by sending the new Notice to you via email, where appropriate.


  1. Contact Us.

If you have any questions, comments or concerns about our privacy practices and/or would like to submit a privacy request, please contact us either by:

Thank you for taking the time to read this Notice.

When you visit www.ghdhair.com ("Site") engage with social media or adverts and content on third party websites (collectively “Content”)or with us digitally, we collect certain information automatically from your computer, tablet or mobile phone (a “Device”). We place small data files on your Device, known as ("cookies"), to collect and use personal information about you, including to serve interest-based direct advertising. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect from you automatically will include information like your IP address, Device type (i.e. make and model), unique device identification numbers, browser-type, time zone settings, broad geographic location (e.g. country or city-level location) and other technical information.

We may also collect information about how your Device has interacted with us, including the pages accessed and links clicked, how you navigate to and from our Site and our Content (such as how you scroll over our Site and our Content, which parts you click and how long you spend on each page), your preferences, the products and/or services that you have viewed or searched for, crashes and download errors and response times.

When you: (i) sign-in to our Site using a Social Site or other websites; (ii) access Social Sites using our Site or other websites; and/or (iii) submit content to Social Sites or other websites using our Site, that Social Site or other website may use cookies and similar technologies to collect data about user behavior for their own purposes. This use of cookies is in line with that third party’s own cookie policy, over which we have no control. Please see section “What if I access or use a social network or public forum through a Site?” in our Privacy Notice for further information.

Please see our Privacy Notice for more information about how we use your personal information, how to contact us, and your individual rights.

How can you change your settings?

Upon your first visit to the Site you will be asked to ‘accept’ the use of cookies on the Site for all Site visits using a pop-up message box. If you continue to usethe Site, your use will be treated as consent to the use of cookies.

You can opt out of cookies at any time by following the instructions at the links below for your browser:

Please note that opting out of cookies in one browser, device or app will not necessarily mean that you have opted out of cookies for all of your browsers, devices or apps. Data collected via cookies may be combined with data from other websites, mobile applications and sources.

If you no longer wish to see tailored advertising, you can amend your cookie preferences. In addition, some third party sites allow you to stop seeing advertisements from specific advertisers on that site, so you should also check your preferences on those websites.

How do we use information we collect about you from the cookies?

We use cookies to:

  • place advertisements for our products on other external sites. We do this by allowing third parties including Google and Adserve to place cookies on our Site which allows them to identify your visit to our Site and preferences shown whilst on it, and your visits to subsequent third party websites in their adserving network. This allows us to serve tailored advertisements to you on those third party websites based on the information we have collected on your interests whilst you were visiting our Site.
  • help the Site to function correctly and ensure that the  ‘add to basket’, navigation and country site settings are maintained.
  • monitor the Site’s performance and ensure that we deliver a fast browsing experience.
  • allow you to share content with social networks, express interest in content and connect with your social media networks.
  • allow us to collect anonymous data about Site usage to help us improve the usability, content and user experience of the Site. This includes site analytics cookies such as Google Analytics. We also use Google Analytics to collect information about your online activity on the Site, such as the web pages you visit, the links you click, and the searches you conduct on the Site.  We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the site from and the pages they visited.  For more information about the information gathered using Google Analytics please visit http://www.google.com/intl/en_uk/analytics/tos.html
  • assess third party conversion by allowing us to collect anonymous data about how our marketing is performing;
  • to provide a personalized service, we use your personal information across the Site to provide a seamless user experience;
  • for tailored advertising, we, or with third party vendors, use your information to provide you with tailored advertising on third party sites, including Social Sites. These advertisements are either: (i) “contextual” (meaning they are presented due to the webpage that you are viewing); or (ii) “behavioral advertising” or “interest based advertising” (i.e. where advertisements are shown to you based upon your interests which we have inferred from your information including demographic, geographic and interest-based data). We may use tailored advertising to specifically include or exclude customers who have registered for our products and services to ensure that you are provided with information about those products or services that are most relevant to you. To do this, we may track your browsing activity across different websites, through your Device and/or different applications. We may match your browsing activity on one Device, such as your mobile phone, with your browsing activity on another device, such as your tablet, to ensure our advertising is tailored to you.

What cookies do we actually use?

Category Supplier Cookie Type Cookie Name Duration Description
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These cookies help the site to function correctly, ensuring add to basket, navigation and country site settings are maintained
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System Performance ghdhair.com First Party NREUM Session
These cookies monitor the site's performance, to ensure we're delivering a fast browsing experience
  New Relic Third Party JSESSIONID Session
Social Media Add This First Party _atshc Session
These cookies are set by Social Media sites, which allow you to share content with your social networks, express interest in content and connect with your social media networks
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      loc Persistent
      dt Persistent
      di Persistent
      uid Persistent
      uvc Persistent
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      ssc Persistent
      sshs Persistent
      ssh Persistent
      Coyote-2-a0f0083 Session
  Facebook First Party fbm_150865661654892 Session
      fbsr_150865661654892 Session
    Third Party datr Session
      lu Session
      locale Session
      c_user Session
      csm Session
      s Session
      xs Session
      lsd Session
      reg_fb_gate Session
      reg_fb_ref Session
  Twitter Third Party __utma Persistent
      __utmb 30 mins
      __utmv Persistent
      __utmz Persistent
      guest_id Persistent
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      twll Persistent
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      __utmc Session
      _twitter_sess Session
      auth_token Session
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      secure_session Session
      twid Session
      lang Session
      original_referer Session
Site Analytics Google Analytics First Party _utma Persistent
These cookies allow us to collect anonymous data about site usage to help improve the usability, content and experience of the website
      __utmb 30 Mins
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      __utmc Session
  In-house Analytics First Party ghdExternalCampaign 1 Hour
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  Visual Website Optimiser First Party _vis_opt_exp_*** Persistent
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    Third Party __ar_v4 Persistent
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      _jsuid Session
      _vis_opt_exp_*** Persistent
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Third Party Conversion Affiliate Window First Party _aw_m_2526 Persistent
These cookies allow us to collect anonymous data about how our marketing is performing, so we can ensure marketing budgets are apportioned to the correct channels
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  Google Third Party Conversion Persistent
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  SaleCycle Third Party lscache-scls::machine_guid 1 day
Used to track use of the website in order to understand which products and services are of interest to you and to collect certain personal information such as name, email
address, phone number, and a unique identifier associated with your device. This information is then used to assist you in the buying process including by contacting you from time to time (either by email) or to personalise advertising displayed to you online.

Please see the SaleCycle Service Privacy Notice for more details regarding the cookies and similar technologies used by SaleCycle (http://www.salecycle.com/service-privacy-notice/)
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    Third Party lscache-scls::session_id_{APIKEY} 30 minutes
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    Third Party lscache-scls::machine_guid 24 Months
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Functionality MentionMe Third Party mm_id 5 Years This is our tracking ID which serves to identify any unique browser using our flow.
Functionality MentionMe Third Party redirecttoflow 5 Minutes Used to make a redirect to our Client's site seamless for certain customer journeys
Functionality / Analytics MentionMe Third Party mm_analytics 5 Years Used to track your status through the checkout process
Functionality MentionMe Third Party mm_allocation 5 Years Used to keep track of which offers you are participating in order to give you a more consistent experience
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This will detail retention policies and what these cookies are used for. Their primary purpose for Mention Me is to improve performance of the Mention Me tools and products, including the consumer journey presented to GHD customers.
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Definitive cookie policies for these organisations can be found on their respective cookie policy pages.
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TERMS AND CONDITIONS - ghd Tik Tok #wishuponastar challenge

  1. Introduction

1.1 This document sets out the terms and conditions (“Terms”) that apply to participation in the ghd Tik Tok #wishuponastar promotion (“Promotion”) via TikTok.com (“Tik Tok”)

1.2 The Promoter is GHD North America LLC of 4500 Park Granada, Calabasas 91302 . 

1.3 By entering this Promotion all entrants will be deemed to have accepted and agreed to be bound by these Terms.

  1. Eligibility and how to enter

2.1 The Promotion is open to all residents of the forty-eight (48) continental United States and the District of Columbia (i.e. Alaska, Hawaii, Puerto Rico, Guam, the Virgin Islands and other United States territories are unfortunately ineligible for this competition), except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw. No purchase is necessary.

2.2 The Promotion will run from 12:01am December 3rd to 11:59pm December 13th 2020 (the “Promotion Period”). Any entries received outside the Promotion Period will not be eligible.

2.3 To enter the Promotion, entrants must:

   2.3.1 have a Tik Tok account

   2.3.2 Use the hashtag #wishuponastar

   2.3.3 Tag @ghd_USA in their caption.

   2.3.4 Must be following @ghd_USA on TikTok.

   2.3.5 Content must follow Tik Tok guidelines, no nudity, no reference to drugs or alcohol.

2.4 Entrants may submit multiple entries during the Promotion Period, but may only win once.

2.5 Entrants may not enter or upload any content which: contains any third party’s trademarks or intellectual property rights; infringes upon any third party’s rights; or is offensive, pornographic, illegal, unlawful or which, in the Promoter’s sole opinion, reflects negatively on the Promoter or its products. By entering this Promotion the entrant agrees to indemnify the Promoter against any third party claims for copyright infringement.

2.6 Entries containing any commercial logos, web addresses and any other commercial content will not be considered eligible.

2.7 The Promoter may disqualify any entry without notice or explanation if it contains anything that the Promoter regards, in its sole discretion, to be offensive or obscene in any way or to not be in compliance with these Terms.

  1. Winner selection and prizes

3.1 Fifteen (15) winning entries (the “Winners”) will be selected from all valid entries random by an independent person by December 18th, 2020.

3.2 Each Winner shall receive one (1) platinum + tool from the ghd Wish Upon A Star Limited-Edition collection (the ‘Prize’).

3.3 The Promoter will contact the Winners via direct message Tik Tok within 7 days of the winner selection with instructions of how to claim the prize. If a winner does not respond to the Promoter within 7 days of being notified by the Promoter, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.

3.4 The Winner will have deemed to have forfeited the Prize if the Winner is found to be ineligible or otherwise not in compliance with these Terms. In the event the Winner is deemed to have forfeited the Prize, a new winner will be selected.

3.5 Each Winner will receive their Prize within six (6) weeks of claiming their prize.

3.6 The Prize is non-transferable, non-negotiable or non-refundable, and there is no cash alternative. The Promoter reserves the right to substitute any Prize with a prize of equivalent or higher value if circumstances outside of its reasonable control makes it necessary to do so.

  1. Privacy

4.1 As a result of an entrant’s participation in the Promotion the Promoter will collect certain personal data relating to entrants. The information will be processed in accordance with the Promoter’s privacy policy at https://www.ghdhair.com/us/about-ghd/terms-and-conditions. By entering the Promotion you consent to such processing and you confirm that all data provided by you is truthful and accurate.

4.2 Entrants agree to participate in such reasonable promotional activities as the Promoter may request.

  1. Intellectual Property

5.1 All entries submitted must be the original work of the entrant submitting them, who must be the copyright holder. Each entrant agrees that they have the permission of any third parties appearing in any content submitted.

5.2 By entering the Promotion each entrant grants to the Promoter (and its affiliated companies), a transferable, non-exclusive, worldwide, irrevocable, perpetual, royalty-free, unlimited licence to use and reproduce the content, video footage and/or photographs uploaded by the entrant to enter this Promotion for publicity and advertising purposes in any and all media (including but not limited to Instagram and Facebook) without additional notification, permission or consideration to the entrant, whether or not the entry is selected as the winning entry.

  1. General

6.1 The decision of the Promoter regarding any aspect of the Promotion is final and binding and no correspondence will be entered into about it.

6.2 The Promoter reserves the right to hold void, cancel, suspend, or amend the Promotion at any time where it becomes necessary to do so. Any changes will be communicated on the Promoter's website.

6.3 This Promotion is no way sponsored, endorsed or administered by, or associated with Tik Tok. The entrant acknowledges that Tik Tok does not accept any liability whatsoever for any damages which may be incurred as a result of entry into this Promotion.

6.4 Entrants must adhere to the terms and conditions of use of Tik Tok.

6.5 The Promoter will not be liable for any damages, injury, costs or expenses suffered or incurred by entrants in relation to participation in the Promotion and/or the use of any prizes except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

6.6 The Promoter accepts no responsibility for entries not successfully completed or received for any reason including due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind. If for any reason a technical interruption, fault or site failure occurs, the Promotor does not take any responsibility for incomplete entries or entries not received for any reason.

15% Welcome Offer

Available to new subscribers only. Not to be used in conjunction with any other offers, promotions or discount

Black Friday

*This offer is not available in conjunction with any other offers. Up to 30% off : Excludes Powder Pink Collection, Wish Upon a Star Collection, Rise hot brush, gift sets, bundles, and e-gift cards. Free Full-Size Advamced Split End Therapy gift: Available with promo code: GHDXBF with purchase of heated styling tools, does not apply to hair styling products, brushes or accessories. Limit one free gift per order while supplies last. We reserve the right to replace the free gift with one of comparable value. Black Friday weekend platinum+ offer only valid on platinum+ black and platinum+ white. Personalization promotions are available on select stylers and Helios hair dryers. Personalization not available on Lulu Guinness Collection or Nocturne Collection.


25% off ghd hair dryers. Offer excludes Powder Pink Collection, Holiday 2020 Collection, product bundles and gift sets. Offer valid while supplies last.

Cannot be used in conjunction with any other promotion or offer.

Personalized Products


  1. This document sets out the terms and conditions (“Terms”) that apply to the personalization (“Personalization”) of ghd goods (“Personalized Goods”) and should be read in conjunction with the Terms and Conditions of Sale (“Standard Terms”).

  1. Where these Terms conflict with the Standard Terms, these Terms will prevail.


  1. Personalized Goods are available directly from ghd for personal use only and are not intended for resale.

  1. Personalization is available only on selected ghd products.


  1. Personalization costs will be as set out on the website / at checkout.


  1. Our standard delivery terms will apply to Personalized Goods ordered, although there may be a longer delivery time than usual due to the bespoke nature of Personalized Goods.  Please see clause 4 of our Standard Terms for more information.


  1. Personalized Goods will be covered by our usual warranty conditions. Please see the ghd warranty handbook for more information. In the event that a warranty claim needs to be made in relation to Personalized Goods, the replacement will, where possible, contain the same Personalization as the original order. In the unlikely event that ghd is unable to offer an identical replacement, at its sole discretion ghd will replace the Personalized Goods at no charge with a non-personalised product of comparable performance. This does not affect your statutory rights.


  1. Due to their bespoke nature, you cannot cancel a contract for Personalized Goods. Clause 7 of our Standard Terms does not apply. It is your responsibility to ensure the Personalization is correct when submitting your order. Submitted orders are considered final. We will try to accommodate changes or cancellation requests but cannot guarantee our ability to complete them. We do not accept responsibility for misspellings, grammatical errors or design errors caused by you. This does not affect your right to a replacement under clause 6 of the Standard Terms if Personalised Goods become defective within the usual warranty period.
  2. You must not upload content for use on Personalized Goods which:

  1. infringes another person's intellectual property rights;
  2. breaches any applicable local, national or international law or regulation;
  3. includes any information which can be used to personally identify another person, without that person's permission; or
  4. is obscene, indecent or offensive.

  1. We reserve the right to refuse to accept your Personalization order or to cancel your order for Personalization (as appropriate) if we determine, in our absolute discretion, that it does not comply with the content rules set out in clause 9 above.

  1. If we incur costs or third party liability as a result of your breach of clause 9.a (including the costs of defence of claims brought by third parties or any damages awarded against us as a consequence of such claims), you will be responsible for paying these costs/damages.

  1. These terms are governed by the laws of the State of New York, USA.

Stylist Pricing



1.1  When the following words with capital letters are used in these Terms, they have the meaning set out below:

(a) Order: Your order for the Products via the Professional Portal of Our website;

(b) Products: the goods that We are selling to You;

(c) Professional Portal:  that portion of Our website to which access is limited to professional stylists with log-in credentials.

(d) Terms: the terms and conditions set out in this document; and

(e) We/Our/Us: ghd Professional, North America, Inc., trading as ghd, of 310 N Westlake Blvd, Suite 140, Westlake Village, CA 91362-4006.

(f) You/Your: professional hair stylists with access to the Professional Portal of Our website who order Products.

 1.2  When We use the words "writing" or "written" in these Terms, this will include e-mail unless We say otherwise.



2.1  These are the terms and conditions on which We supply Products to You.

2.2  Please ensure that You read these Terms carefully and check that the details of Your Order are complete and accurate before You submit the Order.

2.3  These Terms and the Order constitute the whole agreement between You and Us.

2.4  When You submit the Order to Us, this does not mean We have accepted Your Order. Our acceptance of the Order will take place as described in clause 2.5. If We are unable to supply You with the Products, We will inform You of this and We will not process the Order.

2.5 These Terms will become binding on You and Us when We issue You with a written acceptance of an Order, at which point a contract will come into existence between You and Us.

2.6 We shall assign an order number to the Order and inform You of it when We confirm the Order. Please quote the Order number in all subsequent correspondence with Us relating to the Order.

2.7  We reserve the right not to accept Your Order for any reason and We will not be liable to You or to anyone else in such circumstances.

2.8  We reserve the right to cease supply or amend the terms of supply in the event that there is a change in control or ownership of Your business.

2.9  Products are subject to availability.  If, for any reason after acceptance of Your Order, We are unable to supply You with the Products ordered within the predicted delivery period, We will inform You of this as soon as reasonably possible and You will be given the option to cancel Your Order with a full refund.



3.1  We may revise these Terms from time to time so You should check the Terms prior to placing any future Order.

3.2  If You wish to cancel an Order before it has been fulfilled, please see Your right to do so in clause 6.



4.1  All prices and charges for Products are subject to all applicable sales, use and similar taxes.

4.2  Depending on the method of delivery You select the prices for the Products may exclude delivery costs, which will be added to the total amount due. Please see the “Payment & Delivery” section of Our website.

4.3  You must make payment for Products by credit or debit card or, if using Paypal, another method accepted by Paypal. We will collect funds from You when We despatch the Products.

4.4  Products are priced on the Professional Portal of Our website at discount from Our published price list and at a discount from retail prices found on the portion of Our website generally accessible to the public. You are entitled to purchase up to three units of each electrical hair styling Product per 12 month period via the Professional Portal of Our website at such discounted prices.  If You desire to purchase any additional electrical hair styling Products in any such 12 month period, You must make such purchases via the generally accessible portion of Our website at the prices set out therein.

4.5  We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination.

4.6  Where prices for Products are further reduced as part of a sales promotion, such prices are valid for the specified period of the sales promotion only and will only apply to Orders accepted within such period.

4.7  We reserve the right to adjust Products price, offers, Products and specifications of Products available at Our discretion at any time prior to acceptance of Your Order. 



5.1  Products purchased from Us may be delivered throughout the USA and Canada.  Orders will be delivered to the address as specified in Your Order and We cannot be held responsible if this delivery address is incorrect. 

5.2  Any discrepancies must be reported to Us within 48 hours of delivery.

5.3  Any time period specified by Us for the delivery of Your Order is approximate only.  Time for delivery shall not be of the essence of the contract. Whilst We will use Our reasonable endeavours to fulfil delivery of Your Order within such time period We cannot accept any liability for late deliveries.

5.4  Risk of, damage to, or loss of, the Products shall pass to You once You are in receipt of the Products.  If You intend to cancel Your Order in accordance with clause 6, You must ensure that the Products are returned to Us in re-saleable condition which includes, without limitation, no broken seals, dented boxes, unwrapped or used Products.



6.1  If You wish to cancel Your Order, You may do so at any time up to and including five (5) working days prior to the estimated shipment date provided that We shall have no liability to You in connection with any such cancelled Order.

6.2  If You cancel an Order later than the above time limits and/or refuse to accept delivery of ordered Products We will charge You and You will pay Us an amount equal to any costs and expenses incurred and/or suffered by Us as a result.

6.3  Subject to the provisions of clause 8, You shall not be entitled to return any Products delivered by Us without Our prior agreement.

6.4  If We agree to any return of Products by You, You will need to follow Our returns requirements in order to receive a credit for the returned Products.   Any credit amount due to You is not refundable but will be held by Us to be set against future invoices.


7     Intellectual Property and Confidentiality

7.1  For the purposes of this clause 7 the word “Materials” shall mean any point of sale and/or advertising materials provided to You by Us from time to time.

7.2  Any and all intellectual property rights in and in connection with the Products and Materials as between You and Us remain the sole property of Us or Our third party licensors.

7.3  You shall not make any modification to the Products, any Materials or the packaging of any Products, nor alter, remove or tamper with any trade marks used on or in relation to the same.

7.4  We may provide You with Materials from time to time in respect of which You are granted a non-exclusive licence (without any right to grant sub-licences) to use such Materials strictly in accordance with Our instructions from time to time and any training We provide to You.  Your permission to use the Materials may be withdrawn by Us at any time immediately on written notice.

7.5  You will only use the Materials:

(a) for the purposes of selling the Products;

(b) in the format provided to You by Us and without distortion, cropping, reconfiguring or amendment; and

(c) in the manner that We instruct You from time to time.

7.6  You will not sell the Products and/or use the Materials in association or conjunction with any other goods and/or services nor in any manner which suggests a material link between the Products and the goods and/or services of any other manufacturer.

7.7  All use of the Materials by You shall be for Our benefit and the goodwill accrued to You arising from Your use of the Materials (but no greater or other goodwill) shall accrue to and be held in trust by You for Us which goodwill You agree to assign to Us at Our request at any time whether during or after Your acting as a ghd reseller.

7.8  You will not use in relation to the Products any advertising, promotional or selling materials other than the Materials or those for which You have Our prior written approval.

7.9  We will have the conduct of all proceedings relating to the Materials and will in Our sole discretion decide what action if any to take in respect of any infringement or alleged infringement of the Materials or passing-off or any other claim or counterclaim brought or threatened in respect of the use of the Materials.

7.10  You shall as soon as reasonably practicable notify Us of any actual or suspected infringement of Our intellectual property rights and/or Our rights in the Materials and/or any counterfeit Products that comes to Your attention.

7.11  You will remove from Your premises any content and/or Materials upon Our request at any time. 

7.12  You will keep confidential any and all of Our confidential information that You may acquire.

7.13  You will not use the confidential information for any purpose other than to perform Your obligations under these Terms. You will ensure that Your officers and employees comply with the provisions of this clause 7.

7.14  The obligations on You set out in clause 7.12 and 7.13 will not apply to any information which:

(a) is publicly available or becomes publicly available through no act or omission of You; or

(b) You are required to disclose by order of a court of competent jurisdiction.

7.15  When reselling the Products You shall ensure that at all times they are presented in a manner and sold in an environment (whether in store or online) which is appropriate to their status as high quality professional products and which is not detrimental to goodwill in or reputation of the ghd brand. You agree to adhere to any brand guidelines as communicated to You by Us from time to time.

7.16  You shall inform Us of any change in Your trading style, quality of the sales environment or sales location.

7.17  We operate or reserve the right to operate a system of selective distribution in the many countries throughout the world, whereby all resellers must meet minimum criteria in order to become an authorised reseller. You shall not sell the Products to any person who is not an end user or an authorised ghd reseller. You must therefore check with Us that any of Your customers who You know (or ought to know) intend to resell Products to other resellers is an authorised ghd reseller.

7.18  You acknowledge that “ghd” is a trade mark of Jemella Group Limited and You agree not to use “ghd” or any other of Our trade marks in a URL, domain or business name. We may require You to transfer such a domain name to Us.



8.1  In respect of electrical hair styling Products only, We warrant that from the date of delivery to You those Products will be free from defects in materials and/or workmanship for a period of 12 months or for the period specified in the Product information supplied with the relevant Product, if longer.

8.2  We shall not be liable for any fault or defect arising out of the fair wear and tear of the Products, any wilful damage to the Products, Your negligence or abnormal use of the Products or use contrary to the instructions.

8.3  We shall have no liability to You under the warranty in clause 8.1 unless You have notified Us of any claim which is based on any defect in the quality or condition of the Products within 48 hours of the date of delivery or (where the defect or failure is not apparent upon reasonable inspection) within a reasonable time after discovery of the defect or failure. 

8.4  If any of the Products proves to be defective and is covered by the warranty in clause 8.1 then We shall replace such Products and provided We comply with this clause replacement shall be Your sole remedy in respect of claims under the warranty in clause 8.1.

8.5  Any defective Products must be returned to Us at Your cost for inspection if requested by Us before We will have any liability for defective Products.

8.6  Nothing in these Terms shall operate to exclude or restrict either party’s liability (if any) to the other:

(a) for death or personal injury caused by its negligence or by a person for whom it is vicariously liable; or

(b) for its fraud or fraudulent misrepresentation or the fraud or fraudulent misrepresentation by a person for whom it is vicariously liable.

8.7  We shall have no liability for any defect in the Products resulting from the Products being used for display or demonstration purposes or being handled by your customers.

8.8  Subject to clause 8.6, we shall not be liable under or in relation to these Terms (whether such liability arises due to negligence, breach of contract, misrepresentation or otherwise) for any:

(a) indirect or consequential loss or damage;

(b) loss of profits;

(c) loss of sales;

(d) loss of goodwill;

(e) loss of contract;

(f) loss of savings; or

(g) loss of opportunity.

8.9  Subject to clause 8.8 and without prejudice to the provisions of clause 8.6 our liability arising from or in connection with each contract formed pursuant to these Terms (whether the liability arises for breach of contract, negligence, misrepresentation or otherwise) shall be limited to price paid for the Products in the applicable order.

8.10  Unless expressly stated in these Terms and Conditions of Sale, all conditions, warranties AND other statements whatsoever that would otherwise be implied or imposed by statute, common law, a course of dealing or otherwise howsoever are excluded to the fullest extent permitted by law.



9.1  You will, and will procure that Your officers, employees, agents, sub-contractors and any other persons who perform services for or on behalf of it in connection with these Terms will:

(a) not commit any act or omission which causes or could cause You or Us to breach, or commit an offence under, any laws relating to anti-bribery and/or anti-corruption;

(b) comply with Our anti-corruption policy as notified to You from time to time;

(c) keep accurate and up to date records showing all payments made and received and all other advantages given and received by You in connection with these Terms and the steps You take to comply with this clause 10 and permit Us to inspect those records as  required;

(d) promptly notify Us of:

(i)    any request or demand for any financial or other advantage received by You;

(ii)   any financial or other advantage You give or intend to give whether directly or indirectly in connection with these Terms; and

(iii)  promptly notify Us of any breach of this clause 10.1.



10.1    We are a subsidiary of a company based in England. Our US office is at 244 West 54th Street, Suite 614 New York, NY 10019.

10.2 If You have any questions or if You have any complaints, please contact Us. You can contact Us by telephoning Our customer service team on 1-877-GHD-ANGEL (443-2643) or by e-mailing Us using the contact form on the website.

10.3 If You wish to contact Us in writing, or if any clause in these Terms requires You to give Us notice in writing, You can send this to Us by e-mail, by hand or by pre-paid post to the address set out in clause 13.1. We will confirm receipt of this by contacting You in writing. If We have to contact You or give You notice in writing, We will do so by e-mail, by hand or by pre-paid post to the address You provide to Us in the Order.



11.1    We will use the personal information You provide to Us in accordance with the Privacy Policy set out on this website.



12.1    No failure or delay by either party to enforce at any time any one or more of the terms of these Terms shall be a waiver by the said party of the term or right therein or prevent that party at any time subsequently from enforcing all the terms of these Terms. The rights and remedies provided herein are cumulative and not exclusive of any rights and remedies provided by law.



13.1    If any provision or term of these Terms shall become or be declared in conflict with law or public policy or otherwise illegal, invalid or unenforceable for any reason whatsoever such term or provision shall be divisible from these Terms and shall be deemed to be deleted from these Terms.



14.1    These Terms form the entire basis of any contract formed between You and Us. You acknowledge that You have not relied on, and shall have no remedy in respect of, any statement, promise, warranty or representation (whether made innocently or negligently) made or given by or on behalf of Us which is not expressly set out in these Terms. An action for breach of contract is the only remedy for any statement, promise, warranty or representation set out in these Terms (whether made innocently or negligently). Nothing in this clause 15.1 shall limit or exclude liability for fraud.



15.1    In these Terms where the context admits:

(a) references to any other document mean such document as amended varied or supplemented from time to time

(b) references to clauses are references to clauses of these Terms; and

(c) reference to the singular include the plural and to the masculine include the feminine.

15.2    The headings and sub-headings are inserted for convenience only and shall not affect the construction of these Terms.



16.1    The Terms and any non-contractual obligations arising out of or in connection with them will be governed by the laws of California and the parties irrevocably submit to the exclusive jurisdiction of the courts of California for the determination of any dispute arising out of or in connection with the Terms (including in relation to any non-contractual obligations).


Introduction from the CEO

As a business we are proud of the steps we have taken to combat slavery and human trafficking in our supply chains and are committed to continuing to take a robust approach to this issue.

We regard slavery and human trafficking as a serious abuse of an individual's freedoms and rights and will not tolerate such abuse, whether in our direct operations, our indirect operations or in our supply chain.

Our Business

We design, manufacture and distribute hair styling products and we are a part of the ghd Group. Our ultimate parent company is Wella Operations US LLC, a US company. ghd has over 700 employees worldwide and operates in countries throughout the world.

Organisation's Structure

  1. Executive Board;
  2. New Product Development;
  3. Marketing;
  4. Logistics;
  5. Manufacturing;
  6. Quality;
  7. People;
  8. Finance;
  9. Legal;
  10. IT;
  11. Digital;
  12. Procurement

Our Supply Chain

Our supply chain includes outsourced manufacturers based in Europe and the Far East together with specialist component suppliers located throughout the world.

Our Policy on Slavery and Human Trafficking

We are committed to ensuring that there is no slavery or human trafficking in our supply chains or in any part of our business. Our policies reflect our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chain.

Due Diligence Processes for Slavery and Human Trafficking

As part of our initiative to identify and mitigate risk we ensure that all of our key suppliers are regularly audited to ensure adherence to our policies, this is undertaken both on site and remotely using our in house quality team.

We have in place systems to:

  1. identify and assess potential risk areas in our supply chains;
  2. mitigate the risk of slavery and human trafficking occurring in our supply chains;
  3. monitor potential risk areas in our supply chains;
  4. protect whistle blowers.

Supplier Adherence to Our Values and Ethics

We adopt a zero tolerance approach to slavery and human trafficking and to ensure all those in our supply chain comply with our values we have a quality compliance programme in place. This programme includes regular supplier assessments to ensure adherence to these requirements.

Our Effectiveness in Combating Slavery and Human Trafficking

We ask each of our key suppliers to complete a questionnaire to enable us to understand their operating practices. We seek full compliance with our policies, particularly in relation to labour matters. To ensure continuing adherence to our policies on an annual basis a selection of suppliers are then audited. Should deficiencies be identified at any point we insist that an improvement programme to be put in place.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group's slavery and human trafficking statement.

Jeroen Temmerman




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  1. Leave not-so-subtle hints with strategically placed magazines and the ghd adverts circled
  2. Share our social posts so they #getthehintdarling


Thank you for sending a not-so-subtle hint for the gift you want. Unfortunately, you have hit your limit for today, but come back tomorrow to make sure you get your most wanted ghd products.


Increase your chances of getting the gift you really want by sharing your hint on social.

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