Terms & Conditions



This website at www.ghdhair.com, including any discussion forums contained on the website (“Site”) is operated by Jemella Limited (trading as ghd), a company incorporated in England and Wales (registered number 04115691) with its registered address at Bridgewater Place, Water Lane, Leeds, LS11 5BZ and Good Hair Day South Africa (Proprietary) Limited, a company incorporated in South Africa with registration number 2004/021262/07, with its registered office at Unit 1 Chestnut Grove, 122 Brackenhill Road, Waterfall, 3652, (collectively, “ghd ” or “we/us/our”).  

We appreciate your interest in the products and services on the Site and your visit to the Site.


If you have any queries regarding the Site or any of the information or materials contained on or in it, please contact us by email at ghd-online@ghdhair.com or on 0317 660 320.


The use of this Site is subject to these Terms of Use which set out the basic rules that govern your use of the Site.  Please read the Terms of Use carefully. By using the Site you confirm your acceptance of these Terms of Use and to be bound by them.  If you do not agree to the Terms of Use, please do not use the Site.




1.1We may change, edit, delete or revise the content of this Site from time to time, including these Terms of Use.  Please check this page for changes which have been made to the Terms of Use.  Your use of this Site after a change has been posted constitutes your acceptance of the amended Terms of Use.

1.2 We do not guarantee that the Site, any page or any content on the Site will always be available or be uninterrupted. We may also intentionally withdraw or restrict the Site or any part thereof at any time without notice.


2.1  These Terms of Use do not apply to the sale of goods via the Site.  Such sales are subject to our Terms of Sale, which can be accessed using the Terms of Sale tab at the top of this page.

2.2  Accessing certain services on the Site may require registration and the creation of an account.  Please ensure that the details you provide upon registration or at any time are complete and accurate, and inform us immediately of any changes to the details you provided when registering. You will not be able to create an account unless you are at least 16 years of age. Users aged under 18 must obtain consent from a parent or legal guardian prior to creating an account, proof of which we may request from you.

2.3  When you register for an account on the Site, you will be asked to create a password.  You agree to be responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer to prevent unauthorised access to your account.  You agree to promptly notify us if you have reason to believe that your account details or password have been lost, or if they are likely to be used in an unauthorised manner.  Please CLICK HERE. If you need to reset your password at any time. You are responsible for all activities that occur under your account or password, and, subject to clause ‎6.5, we will not be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms of Use.

2.4  We reserve the right to suspend or terminate your use of the Site at any time, for any reason, without prior notification.


3.1  We are the owner or the licensee of all copyright, design rights, database rights, trade marks and other intellectual property rights in this Site, and in the material published on it.  Your use of the Site grants no rights to you in relation to our intellectual property rights or the intellectual property rights of third parties.  All such rights not expressly granted are reserved.

3.2  You may access this Site only to participate in the Site or make Contributions (as defined below) or to place an order for Products. Any other use is prohibited unless agreed to by us in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the Site.

3.3  You may not modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, display, post, transmit or sell any content or intellectual property appearing on this Site.

3.4  If you print off, copy or download any part of this Site in breach of these terms of use, your right to use this Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


4.1  The use of third party websites is entirely at your own risk.  Links contained in the Site will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site.  Links provided on the Site are provided to you only as a convenience and the inclusion of any link does not imply reliability and endorsement by us of the content of any third party’s website.

4.2  These Terms of Use do not apply to any third party website linked to the Site.  You should read the terms and conditions of those websites before using them and direct any questions or comments about the linked website’s contents to the relevant website provider.

4.3  You are not entitled (nor will you assist others) to set up links from your own websites to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise), nor may you frame the Site on a third party site, without our prior written consent, which we may grant or withhold at our absolute discretion.

4.4  You agree that when accessing the Site you shall not price scrape or harvest pricing either manually or by use of a web spider, web robot or any other web crawling or other technology.

4.5 You must not attempt to gain unauthorised access to the Site, or our servers, or any hardware supporting the Site. Nor must you attempt to reconfigure the Site in any way. The full details of any offences committed by site users under the Electronic Communications and Transactions Act, 2002 and other applicable legislation will be reported to the relevant law enforcement authorities.

4.6 You must not misuse the site in any manner, including the introduction to the Site of any viruses, programmes or any other material that may be technologically harmful or malicious.


5.1  Users of the Site may submit product reviews, profiles, images, portfolios, videos, instructions, comments, questions, feedback, ideas, suggestions or other information or materials via the Site or otherwise (collectively “Contributions”), so long as such Contributions comply with our contribution standards, set out below in clause ‎5.2(“Contribution Standards”).

5.2  Contribution Standards

5.2.1  These standards apply to any and all material which you contribute to this Site, and to any interactive services associated with it including our ghd Showcase and Salon & Stylist Feed.  You must comply with the spirit of the following standards as well as the letter.  The standards apply to each part of any contribution as well as to its whole.

5.2.2  Contributions must:  be accurate (where they state facts);  be genuinely held (where they state opinions); and  comply with applicable law.

5.2.3   Contributions must not:  contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;  promote sexually explicit material;  promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;  carry out, advocate, promote, assist any illegal act, including, but not limited to, violence or computer misuse or the infringement of the intellectual property rights of any other person;  be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;  be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to  harass, upset, embarrass, alarm or annoy any other person;  be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or  give the impression that they emanate from us, if this is not the case.5.3  Failure to comply with the Contribution Standards constitutes a material breach of the Terms of Use upon which you are permitted to use this Site.  We will determine, in our discretion, whether there has been a breach of the Contribution Standards through your use of this Site.  If a breach of the Contribution Standards has occurred, we may take such action as we deem appropriate, including taking all or any of the following actions:

5.3.1  immediate, temporary or permanent withdrawal of your right to use this Site;

5.3.2  immediate, temporary or permanent removal of any posting or material uploaded by you to this Site;

5.3.3  issue of a warning to you;

5.3.4  legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

5.3.5  further legal action against you; and

5.3.6  disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

5.4  Any Contributions shall be and shall remain our property, and by making a Contribution to the Site you agree to assign to Good Hair Day South Africa (Proprietary) Limited all worldwide rights, title and interest in all intellectual property in your Contributions, which will own exclusively all such rights, title and interests in any Contributions, and shall not be limited in any way in its use, commercial or otherwise, of any Contributions.  We are and shall be under no obligation to maintain any Contributions in confidence, to pay any compensation or royalty for any Contributions, or to respond to any Contributions.


6.1  Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Site, it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Site.  Further, no warranty is given that the Site shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

6.2  Access to and use of this Site is at the user’s own risk and we do not warrant that the use of this Site or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.  We accept no liability for viruses or other computer contaminants.  You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from the Site.

6.3  Subject to clause 6.5 below, we shall not be liable to you for any of the following (whether or not we were advised of, or knew of, the possibility of such losses) whether arising from any claim arising out of or in connection with the use of the Site, including without limitation, under any tort, including negligence, for breach of contract, for misrepresentation (other than fraudulent misrepresentation), intellectual property infringement or under any statute or otherwise:

6.3.1  any indirect, special or consequential losses;

6.3.2  any losses or damages arising out of changes made to the content of this Site by unauthorised third parties;

6.3.3  any loss of business, data, profits, revenue, goodwill, use or anticipated savings;

6.3.4  loss or damage to your, or any third party’s, data or records;

6.3.5  any actions taken in response to breaches of the Contribution Standards set out in clause 5.2 above; or

6.3.6  any delay in, or failure of, performance of our obligations under these Terms of Use arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

6.4  Except as expressly provided in these Terms of Use, we exclude all representations, conditions and warranties whether express or implied (by statute or otherwise) to the fullest extent permitted by law.

6.5  We do not seek to exclude or limit our liability to you for:

6.5.1  death or personal injury caused by our gross negligence;

6.5.2  fraud or fraudulent misrepresentation;

6.5.4  any liability arising under the Consumer Protection Act, 2008 (if and to the extent applicable); or

6.5.5  any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.


7.1  These Terms of Use are governed by the laws of South Africa and only the courts of South Africa will have exclusive jurisdiction with respect to any dispute arising under or in relation to them.

7.2  If any provision of these Terms of Use is found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms of Use which shall remain unaffected.

7.3  No delay or failure by us to exercise any powers, rights or remedies under these Terms of Use will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.

7.4  Please read the terms of the Privacy Policy which contains important information about the use of the personal information you provide when using this Site.

7.5  Competitions or other promotional features which may be made available through this Site from time to time may also have specific terms and conditions.  You will need to read and accept these before making a submission.




1.1 When the following words with capital letters are used in these Terms, they have the meaning set out below:

(a) Order: your order for the Products via the website;

(b) Products: the goods and/or gift cards that We are selling to you;

(c) Special Terms: any additional terms and conditions that apply to your Order, as notified by Us during the order process;

(d) Terms: the terms and conditions set out in this document and any Special Terms;

(e) Website: www.ghdhair.com; and

(f) We/Our/Us: Good Hair Day South Africa (Proprietary) Limited, trading as ghd, of Chestnut Grove, 122 Brackenhill Road, Waterfall 3610, KwaZulu-Natal.

1.2 When We use the words "writing" or "written" in these Terms, this will include e-mail unless We say otherwise.


2.1 These are the terms and conditions on which We supply Products to you.

2.2 Please ensure that you read these Terms carefully and check that the details of your Order are complete and accurate before you submit the Order. These Terms tell you who We are, how We will provide Products to you, how you and We may change or end the contract, what to do if there is a problem and other important information.

2.3 When you submit the Order to Us, this does not mean We have accepted your Order. Our acceptance of the Order will take place as described in clause 2.4. If We cannot accept your Order We will inform you of this, We will not process the Order and any payment taken will be refunded (or any pending payment will be released).   We might not accept your Order because the Product is out of stock, because of unexpected limits on Our resources which We could not reasonably plan for, because your Order breaches any of these Terms, because We have identified an error in the price or description of the Product or because We are unable to meet delivery deadlines. 

2.4 Our acceptance of your Order will take place when We dispatch the Products you have ordered from Our warehouse. This is the point at which point a contract will come into existence between you and Us and these Terms will become binding on you and Us.  We will confirm dispatch of the Products and acceptance of your Order by email. Please note that the processing of your payment (or placing a pending payment on your account) and acknowledgment of your Order does not constitute acceptance of your Order.

2.5 We shall assign an order number to the Order and inform you of it when We accept the Order. It will help us if you can quote the order number in all subsequent correspondence with Us relating to the Order.


3.1 We may revise these Terms from time to time so you should check the Terms prior to placing any future Order.

3.2 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 7.


4.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the Products (including any pre-orders) and your address. Please consult the “Payment & Delivery” section of the website.

4.2 Delivery of an Order shall be completed when We deliver the Products to the address you gave Us. The Products will be your responsibility from the completion of delivery.

4.3 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will, except where your Order includes a pre-order, deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

4.4 You own the Products once We have delivered them (provided that We have received payment in full).

4.5 If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot We will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, We are unable to contact you or re-arrange delivery or collection We may end the contract and clause 13.2 will apply.

4.6 On delivery of your Order please check the Products against the delivery note or covering email in the case of gift cards. If there is any discrepancy or if any Product is damaged please contact Us as set out in clause 14 as soon as possible. Where there is a discrepancy with your Order, We will ask you to return the Product to us in unused condition and in its original packaging which should be undamaged. You should inform Us within 7 days if you consider that the Products are damaged, otherwise the Products will be considered to have been correctly delivered, free from damage. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the Products.

4.7 If Delivery of an Order is to a South African address and you have not received your Order within 7 days of receiving the order confirmation please contact Us as set out in clause 14. International deliveries may take longer.

4.8 You have legal rights if We deliver any Products late. Whilst our standard delivery service will usually deliver Product within 7 days of dispatch, Our legal obligation is to deliver Product without undue delay and in any event not more than 30 days after the date on which the contract between you and Us is entered into.  If We miss this delivery deadline, or any other deadline that We agree with you, then you can cancel your Order for any of the Products or reject Products that have been delivered by contacting customer services as set out in clause 14. If we have delivered some of the Products to you, you must post them back to Us in an unused condition and in their original, undamaged packaging.  We will pay the costs of postage so please contact customer services as set out in clause 14 for a returns label.  After cancellation (and return of the Products if applicable) We will refund any sums you have paid to Us for the cancelled Products and their delivery and the provisions of clause 12 will apply where these Products were subject to a promotion when sold.


5.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract because:

(a) what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Product repaired or replaced or to get some or all of your money back), see clause 6;

(b) you want to end the contract because of something We have done or have told you We are going to do, see clause 5.2; or

(c) you have just changed your mind about the Product, see clause 7. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Products. 

5.2 If you are ending a contract for a reason set out at 5.2 (a) to (c) below the contract will end immediately and We will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) We have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the Products may be significantly delayed because of events outside our control; or

(c) you have a legal right to end the contract because of something We have done wrong (including because we have delivered late (see clause 4.8)) in which case you would be required to return the Product to us and we will fund the costs of return (please contact customer services as set out in clause 14 for a returns label).

5.3 If you wish to end the contract for any reason set out in clause 5.1, you must let us know by contacting customer services as set out in clause 14.  Where you have changed your mind and are cancelling under clause 7, you may use the form referred to in clause 7.1.  Where you end the contract for any reason after Products have been dispatched to you, you must return them to us.  Clauses 6 and 7 include more information about how Products should be returned and who is responsible for paying the costs of return.


6.1 We are under a legal duty to supply Products that are in conformity with this contract. A summary of your key legal rights in relation to the Product is set out below. Nothing in these Terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain conditions and exceptions. For detailed information please consult the Consumer Protection Act, 2008 or visit the National Consumer Commission website at http://www.thencc.gov.za/.

The Consumer Protection Act, 2008 says that you have a right to receive goods which are reasonably suitable for the purpose for which they are generally intended, are of good quality, in good working order and free of material defects, which will be usable for a reasonable period of time (having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply) and which comply with any applicable standards set under the Standards Act 29 of 1993, or any public regulation. If a Product delivered fails to satisfy these requirements, you may require Us to repair or replace the Product or to refund the price paid by you for the Product within 6 months after delivery. See also clause 7.

6.2 If you wish to exercise your legal rights to reject Products you must post them back to Us. We will pay the costs of postage or collection. Please contact customer services at set out in clause 14 for a returns label.

6.3 In addition to your legal rights as set out in clause 6.1 above, We warrant that on delivery and for the period set out below, the Products shall be free from material defects. However, this warranty does not apply and We shall not be liable in the circumstances described in clause 6.4   Provided that you let Us know by contacting us at 0860 109 366 during the relevant warranty period within a reasonable time of discovery that the Product does not comply with this warranty (giving us as much detail as possible) and you return the Product to Us, We shall (at our option) either repair or replace the defective Product, or refund the price of the defective Product in full. 


Warranty Period (from delivery)

Platinum+ styler

3 years

All other stylers (excluding Platinum+ styler)

2 years


2 years

Helios hair dryers

2 years

Air and Flight hair dryers

1 year


6 months

Hair care/styling products

6 months

6.4 This warranty does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) if you fail to operate or use the Products in accordance with the user instructions; and

(d) any alteration or repair by you or by a third party.

6.5 This warranty is in addition to your legal rights in relation to a Product that is faulty or not as described.


7.1 We operate a 10 day no quibble returns policy under which you have a right to cancel a contract and return any unused Product (excluding personalised products) at any time between the contract being formed and 10 days from the day after you receive your Order. If you wish to cancel the contract, you must:

(a) let Us know by contacting customer services by telephone, letter or contact form (all contact details are set out in clause 14) or by printing this form and posting it to Us at the address on the form;

(b) include details of what you bought, when you ordered or received it and your name and address when you contact Us; and

(c) then return the Products (including their undamaged packaging) to Us within 14 days of letting us know you wish to cancel.

We shall provide you with a refund of the price paid for the Product including delivery costs by the method you used for payment however we may make deductions from the price as set out below.  The refund will be made within 14 days of the date we receive the Products or, if earlier, within 14 days from the date you provide proof of postage to Us. 

7.2 You must pay the costs of return however, please note that where you are returning Products that are faulty and misdescribed in accordance with clause 6.1 or if you are ending this contract in accordance with clause 5.2 We will pay the costs of return.

7.3 If you are exercising your right to cancel under this clause 7:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products (including their packaging), if this has been caused by your handling them in a way which would not be permitted in a shop.   Please note that the reduction in value may be as much as the original price.   For example, use of Our electrical products would not be permitted in a shop and therefore your use of Products in this way prior to returning them under this clause 7 would result in a significant reduction in value.  Also, please note that Our product packaging is valuable and the value of the Product is significantly reduced if this is damaged. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay Us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method We offer. For example, if We offer delivery of a product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then We will only refund what you would have paid for the cheaper delivery option.

7.4 Please note, this clause reflects the returns policy offered by Us to South African customers, which is more generous than your legal rights under the Electronic Communications and Transactions Act 25 of 2002, which give you a 7 day period in which to cancel your contract and receive a refund. This returns policy does not affect your legal rights in relation to faulty or misdescribed Products (see clause 6.1)


8.1 Gift cards are only redeemable for goods on the website and may not be used to purchase further gift cards or exchanged for cash.

8.2 After making a purchase with your gift card no change will be given but any remaining balance may be applied to future purchases.

8.3 Gift cards will expire 3 years from the date of purchase. At expiry, any remaining balance will be lost.

84 Gift cards may only be used to buy products from the same ghd country website as the gift card was bought from. For example, a gift card bought on our South African website can only be used to buy goods from our South African website.

8.5 Please protect your gift card and treat it as though it is cash. We cannot be responsible for gift cards that are lost, stolen or damaged.

8.6 If any goods purchased with a gift card are exchanged or refunded, any money owed to you will be added to the balance on a gift card.


9.1 The price of the Products will be the price indicated on the order pages when you place your Order. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see clause 9.3 for what happens if We discover an error in the price of the Product you order or in any promotional discount applied to the Order.  Our prices may change at any time, but price changes will not affect Orders that We have accepted.

9.2 All prices include VAT. If the rate of VAT changes between your order date and the date We supply the product, We will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

9.3 It is always possible that, despite Our best efforts, some of the Products We sell may be incorrectly priced or promotional discounts may be incorrectly applied. We will normally check prices and promotional discounts before accepting your Order so that, where the Product's correct price (less any promotional discount) at your Order date is less than Our stated price at your Order date, We will charge the lower amount. If the Product's correct price (less any promotional discount) at your Order date is higher than the price stated to you, We will contact you for your instructions before We accept your Order. If We accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, We may end the contract, refund you any sums you have paid and require the return of any Products provided to you. 

9.4 Depending on the method of delivery you select the prices for the Products may exclude delivery costs, which will be added to the total amount due. Please see the “Payment & Delivery” section of the website.

9.5 You must make payment for Products by credit or debit card or, if using Paypal, another method accepted by Paypal. We will collect funds from you when We despatch the Products however We may place a pending payment on your account (including your Paypal account) when you place your Order.  Taking payment or placing a pending payment on your account does not constitute acceptance of your Order.

9.6 All EFT payments must be cleared and received within 72 hours from order confirmation. Should the payment not be received, ghd reserves the right to cancel the transaction and your order will not be reserved after this period. In the event of any payment delays that exceed 72 hours, you will be required to place a new order, dependent on stock availability.


10.1 We are responsible to you for foreseeable loss and damage caused by Us.  If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breaking this contract, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and you knew it might happen, for example, if you discussed it with Us during the sales process.

10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by Our gross negligence or the gross negligence of Our employees, agents or subcontractors; for fraud or fraudulent misrepresentation;  and if the Consumer Protection Act, 2008 applies and prohibits us from excluding or limiting our liability in the relevant manner.

10.3 We are not liable for business losses, to the extent permitted by law. We only supply the Products for private domestic use. If you use the Products for any commercial, business or re-sale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.


We are not responsible for delays outside Our control. If Our supply of the Products is delayed by an event outside Our control we will contact you as soon as possible to let you know and We will take steps to minimise the effect of the delay. Provided We do this We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to end the contract and receive a refund for any Products you have paid for but not received.


12.1 The terms set out in this clause apply to all Our offers and promotions and you should read these along with the terms of the specific offer.  Where a specific offer says something different to this clause 12, the terms of the specific offer will apply.

12.2 No promotion, discount or promotional code available for redemption on the website may be used in conjunction with another offer or used to purchase gift cards.

12.3 Only one promotional code can be used per Order.

12.4 A promotional code cannot be applied to an Order after it has been placed.

12.5 The post purchase survey (PPS) and product registration (PRD) promotional codes cannot be redeemed via a verified stylist account.

12.6 Discounts do not apply to any delivery charges unless expressly stated.

12.7 Where you return Product to Us and receive a refund for any reason, the refund will be for the price paid by You, taking into account the offer.  This means that you will effectively pay full price for the products you keep and lose the benefit of the offer.

12.8 Where you receive a free gift with your Order, you must return the free gift if you return the Product(s) which entitled you to a free gift.  Where you received a product for free or at a discounted price because you purchased a qualifying product, you must return the free or discounted products when you return the qualifying product.


13.1 We may end the contract for a Product at any time by writing to you as soon as reasonably possible (and, where (d) or (e) apply, offering you the choice of a refund or an alternative product) if:

(a) you do not make any payment to Us when it is due;

(b) you do not, within a reasonable time, allow Us to deliver the products to you;

(c) We become aware, or reasonably believe, that you are in breach of these Terms;

(d) stock becomes unavailable; or

(e) an event outside of Our control (as set out in clause 11) occurs. 

13.2 If we end the contract in the situations set out in clause 13.1 We will refund any money you have paid in advance for Products We have not provided (or release any holding payment placed on your account).  If We end the contract in the situations set out in clause 13.1(b), We may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.


14.1 We are a company based in South Africa. Our company registration number is 2004/021262/07 and Our registered office is at Chestnut Grove, 122 Brackenhill Road, Waterfall 3610, KwaZulu-Natal. Our registered VAT number is 4670207408.

14.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team on 086 010 9366 or by e-mailing Us using the contact form on the website.

14.3 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing, you can send this to Us via the contact form on the website, by hand or by pre-paid post to the address set out in clause 14.1. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand or by pre-paid post to the address you provide to Us in the Order.


We will use the personal information you provide to Us in accordance with the Privacy Policy set out on the website.


16.1 We may transfer Our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the contract.

16.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

16.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.

16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining terms will remain in full force and effect.

16.5 If We fail to insist that you perform any of your obligations under these Terms, if We do not enforce Our rights against you or if We delay in doing so that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example if you do not pay and we do not request payment but provide the Products, we can still require you to make payment at a later date.

16.6 These Terms are governed by the laws of South Africa. You and We both agree to submit to the non-exclusive jurisdiction of the South African courts.

16.7 If you wish to make a complaint, please email customer-care@ghdhair.com.


Last Modified: 1 December 2020


Welcome to the www.ghdhair.com website (the “Site”). The Site is owned and operated by Jemella Limited, trading as ghd, ("ghd", "us", "our", and "we") and we are committed to protecting your personal information. For the purposes of this Privacy Notice (“Notice” or “Privacy Notice”), personal information means any information that could be used to directly or indirectly identify a particular individual or household, as defined under applicable data privacy law. This Privacy Notice relates to our use of your personal information when you:

  • use com, or microsites displaying this Notice (collectively, "Sites”);
  • interact with us through social media or adverts and content on third party websites (collectively “Content”); and/or
  • otherwise engage with us, by contacting our customer services department or attending an education event, tradeshow or other ghd events.

This Notice explains who we are, what information we collect about you; how we use it (including who we share that information with); and your rights and choices regarding your personal information.

We have a strict policy where we do not rent or sell your personal information. 

Jemella Limited is the data controller for information processed as described under this Notice. If you have any queries about our processing or how we handle your information please contact us using the details set out in the “Contact Us” section 18 of this Privacy Notice.

  1. Who is ghd?

ghd is a world leading manufacturer of hair care products, in particular hair straightening irons. Jemella Limited and its subsidiaries now form part of the Wella Operations US LLC group of companies (“the Group”). For more information about Wella Operations US LLC, visit their website http://www.wellacompany.com/.

  1. What categories of personal information does ghd collect about me and from what sources?

The personal information that we may collect (including personal information we collected within the last 12 months) about you broadly falls into the following categories:

  • Information that you provide directly

When you engage with ghd, either online or in person, we will ask you to provide us with personal information about you. If you would like to register an account with us, receive newsletters or information about our products or events; and/or submit enquiries to us, we will need you to provide us your contact details.

You will also provide us with your personal information when you; purchase our products or register a warranty for those products; communicate with us through social media or our customer services teams; join a loyalty scheme or reward program, participate in our promotions, or interact with us at tradeshows or our other events.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point when we ask you to provide it, and will depend on why you are engaging with us however we may collect:

  • Identification, contact and demographic information, for example your first name, last name, email address, postal address, date of birth, phone number, gender, country of residence, lifestyle/interests, appearance, style, login name, password, answers to security questions;

  • Transaction information, for example details regarding your transactions with us, including information about the purchases you made and the date and time that you made the purchase. Depending on the payment method you use, we may also collect payment data; and/or


  • Characteristics information, We collect lifestyle/interests, appearances and style information you provide. Also, if you review the products you have purchased from us, provide information about products and/or hair concerns, and the products you use we also collect this information.
  • Information that we collect automatically

We also collect information from you automatically and this is explained here:  

  • Online identifiers:We collect your IP address, device identifiers, and information about your browsing patterns, and we set cookies and use automated data collection technology which is described in further detail in the section below “Do we use cookies and other similar technologies?” and described in our Cookie Policy.
  • Site usage data: We collect information about how you use our Site, products and services and interact with advertisements, including the pages you visit in our Site, search terms you use, and the referring web page from which you arrived at our Site.
  • Information that we obtain from third party sources

We also receive information about you from third party sources, but only where we have checked that these third parties either have your consent to share that information with us or are otherwise legally permitted or required to disclose your personal information to us.

The types of information we collect from third parties includes:

  • Our social media partnersfor example, if you ‘log-in’ to our Site using a Social Site (as defined in the "What if I access or use a social network or public forum through the Site?" section of this Notice), use the social plug-ins, such as “like” or “share”, that Social Site may pass information to us, including identification information, characteristics information: the user ID for that third party site, the name, email address and location associated with the user ID and any other information permitted under the privacy policy for that Social Site. We may also share information about you to that Social Site regarding your login. More information about accessing or using a Social Site can be found in the section “What if I access or use a social network or public forum through the Site?


  • Our retailers, distributors and third party brand partners, for example, where permitted by applicable data protection law and if applicable where you have specifically consented, our retailers, distributors and third party brand partners may pass information to us including identification information, characteristics information demographic information including information about your appearance (including hair color, hair characteristics; and hair-care routine) and transaction information (in relation to products purchased at their stores whether on the high-street or online through their own website or their dedicated microsite) and site usage data (including services requested using their websites and/or applications).


  • Our technology partners and market research organizationsfor example where permitted by applicable data protection law and if applicable where you have specifically consented, our preferred technology partners may share information with us, including online identifiers, internet browsing patternsand geo-location


  1. How does ghd use my personal information?

We will use your personal information for the purposes set out in this Privacy Notice, which will include:

  • To provide you with the products and services that you have requested we use identification and transaction information, to carry out our obligations arising from the relationship between you and us, including providing the products and services to you.
  • To verify your identity we use identification information, for example we may use your date of birth to determine that you are old enough to use our services, when you register your warranty, make a claim on your warranty, log in to your account with the Site, or determine if you already have an account with the Site.
  • For our internal administrative purposes we use all of the categories of information described in this Privacy Notice.
  • To provide a personalized service we use characteristics information, online identifiers, site usage and internet browsing patterns. We use this information to provide you with personalized recommendations for our products that we think you might like, tailor Content to better suit your interests or, at your request and where available, to offer personalized and customized products .
  • For analytics purposes we use identification, characteristics information, online identifiers, site usage and internet browsing patterns. For example we will analyze your information including your location, products and/or services requested, age, time zone, IP address and URL visited, against our wider customer base to generate statistics and develop marketing plans so we can improve our services and products, the Site, and Content.
  • To provide you with marketing communications that you might be interested in we use identification, characteristics information and site usage data. If you choose to receive marketing communications from us, we will use your information to keep you up to date with our latest products, services, surveys, announcements, upcoming events, sweepstakes, contests and other promotions and competitions via our newsletters, emails, or other communications. If you no longer wish to receive these marketing communications, details of how to opt out are described in the section “How do I stop receiving marketing communications?
  • For non-marketing communicationswe use identification and transaction data. We use the categories of information to communicate with you important information in relation to your account, the service you have requested or other non-marketing communications. We will never contact you to ask for your password. Please be careful if you receive any communications from people requesting this information.
  • To provide you with support we use identification and transaction information. For example as a customer, we may use your personal information to process and respond to your questions and/or inquiries through our customer service process.
  • For site optimization and management we use online identifiers and site usage information We use this information for example to:
  • administer the Site, Content and our other digital offerings, including the services and products offered through the Site;
  • ensure the security of our networks and your information;
  • customize your future visits to the Site and our other digital offerings based on your interests to ensure the most user-friendly online navigation experience;
  • improve the Site and our other digital offerings (including to fix operational problems such as pages crashing and software bugs); and
  • provide services to our partners such as tools, analyses, data and insights to see how their website or mobile applications are used.
  • For product development and business development purposes we use transaction, characteristics and site usage data. We use this, information to improve our products and develop new products.


  1. On what basis can ghd use my information in this way?

Under EU law, we are required to satisfy one or more of the reasons set out by applicable data protection laws before we can collect and use your personal information.

Generally, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally rely on the following reasons to collect and use your personal information:

What are the legal grounds?

What are they?

Performance of a contract


Using your information may be necessary for us to perform our obligations under a contract with you or with a view to entering into such a contract. Where you have requested services and/or products from us, we will need to use your information to provide those services and/or products that you have requested.

Compliance with our legal obligations


The collection and use of your personal information may be necessary to enable us to meet our legal obligations. For example, if you are a business customer we need to process your information to verify your identity and undertake necessary compliance checks.

Pursuing our legitimate interests



Where such processing is not overridden by your rights, we are permitted to use your personal information to pursue our legitimate interests: to operate the Site and our other digital offerings, to improve our products and services, the Site and our other digital offerings, and to undertake marketing.



In some limited circumstances, we may rely on your consent to collect and use your personal information. We need to rely on consent when we send you e-marketing, or communication from different brands within the group.

If we rely on consent, this will be made clear to you at the time we request your information. You can withdraw your consent at any point by using the mechanism provided at the time, or by contacting us using the contact details provided in the section 18 of this Notice.

Vital interests


In some instances, we may need to use your personal information to protect your vital interests or those of another person.


You may not always be required to provide the personal information that we have requested. However, if you choose not to provide certain information, you may not be able to take advantage of some of our services. Any information that is so required is clearly marked as mandatory. If you would prefer that we not collect certain personal information from you, please do not provide us with any such information, or opt out of providing this information where applicable.

If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), these interests will normally be as set out in this Notice; however if this changes we will make clear to you at the relevant time what those legitimate interests are.

If you have any questions or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the details in the section “Contact Us”.


  1. Do we use cookies and other similar technologies?

When you access the Site, view or interact with content or otherwise communicate with us digitally, ghd may collect online identifiers and Site usage data information using tools like browser cookies and pixels. Cookies are small data files placed on your device and are used to collect and use personal information about you, including to server interest-based advertising. In order to opt out of interest-based advertising, please visit optout.networkadvertising.org and the DAA WebChoices Tool (for websites) or the DAA AppChoices Tool (for mobile apps). Please also note that we do not respond to or honor “do not track” (a/k/a/ dnt) signals or similar mechanisms transmitted by web browsers.

Learn more about cookies and other similar technologies, including how to amend your cookie settings by referring to our Cookie Policy.


  1. Does ghd share my personal information with anyone?

During the past 12 months, we may have disclosed the categories of personal information listed in the section marked “What categories of personal information does ghd collect about me and from what sources?” to the following categories of recipients:

  • Within the Group: We may make any of the categories of personal information available to other entities within the Group to allow us to provide our services to you, to send you emails and personalized content about our brands, for the purposes described in this Notice, or as notified to you when we collect your personal information.
  • With third parties for marketing purposes: Certain promotions and events sponsored by us, or certain portions of the Site, may offer you the opportunity to consent to receive marketing communications from our business partners such as promotion co-sponsors. If you have given your consent, your information may be used by such third party for such purposes;
  • With our business partners: certain partners offers services through our Site, including credit providers, student discounts and gift cards. Your use of these services will be subject to the relevant partner’s own privacy policy, so please ensure that you read it.
  • With our service providers: ghd engages third party service providers to perform functions on ghd’s behalf (to support the delivery of our products, services or the Site). The types of service providers we work with are set out below:
    • fulfilment partners and third party warehouse providers –who are responsible for helping us to fulfill and deliver your orders and track your products.
    • advertising providers– companies that provide: (i) advertising space for ghd; (ii) the provision of advertising related services, including agencies instructed to make advertising purchases on behalf of ghd, providers of ad-exchanges (a digital marketplace to buy and sell advertising space) and providers of a demand-side platform (software used to purchase advertising in an automated fashion), such as DoubleClick from Google;
    • providers of customer relationship management databases and data management platforms– that enable ghd to manage our customer information in a safe and efficient manner;
    • data analysis firms– that provide insights and help us to analyze trends using the data that we and they hold;
    • marketing campaign companies– this include companies that coordinate email campaigns, sweepstakes, contests or promotions on our behalf; 
    • application development and web-hosting companies– to enable the Site to be hosted on the internet;
    • information technology and related infrastructure providers;
    • email delivery providers;
    • audit and professional service providers;
  • As part of a business transfers: ghd may disclose any of the categories of personal information to an actual or potential buyer (and its agents and advisers) in relation to any actual or proposed divestiture, merger, acquisition, joint venture, bankruptcy, dissolution, reorganization, or any other similar transaction or proceeding
  • To comply with laws or to protect ourselves or our users: ghd may disclose any of the categories of personal information to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person; and
  • To any other person with your consent to the disclosure.


  1. How do I stop receiving marketing communications?

We will only send you marketing communications if you have agreed to this, or if we are otherwise permitted by law. If at any time you decide that you no longer wish to receive marketing communications from us, you may opt out by clicking on the relevant ‘unsubscribe’ link in the email you receive, or by contacting us using any of the methods detailed in section "Contact Us" of this Notice.


  1. What are my data protection rights?

Depending on where you live and subject to applicable data protection law, you may also have the following rights:

  • The right to request access to your personal information that we collect, use, disclose and sell, which enables you to receive confirmation as to whether or not we are processing your personal information and access to such personal information. Please note if you are a Californian resident, under California law, you have the right to request that we disclose certain information about our collection, use and sale of your personal information over the past 12 months, including the specific pieces of information we collected.  You have the right to make a request for free two times in any 12 month period.
  • The right to request the deletion of your personal information in certain circumstances.
  • The right to change and/or correct inaccurate personal information.
  • The right to block or suppress the processing of your personal information.
  • If you are a California resident, the right to opt-out of the sale of your personal information.
  • The right to object to our processing of your personal information (including any processing for direct marketing purposes).
  • The right to request portability of your personal information, in certain circumstances.
  • The right to withdraw your consent, if applicable. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • If you exercise any of your data protection rights detailed in this section, we will not discriminate against you and we will not deny you goods or services, charge you a different price or provide you with a lesser quality of goods or services.
  • Under the California Civil Code Section 1798.83, if you are a resident of California, you may request and obtain from us once a year, free of charge, information regarding our disclosure (if any) of your personal information to third parties for marketing purposes in the preceding calendar year.
  • If you are located in the European Economic Area, you have a right to lodge a complaint with your local data protection authority.


We have a strict policy where we do not rent or sell your personal information. We can confirm that we have not sold any California residents’ personal information to third parties in the preceding 12 months.

You can exercise these rights by contacting us using the information provided in the section “Contact Us” of this Notice. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

In order to verify your identity and so that we can locate your personal information in our systems, we require you to provide us with your passport or driver’s license when you make a request.  In some circumstances, we may require additional information in order to properly verify your identity such as a utility bill to confirm proof of address and/or a customer reference number relating to your purchase and/or product you used.

You can exercise these rights yourself or designate an agent (such as a solicitor) to make a request on your behalf by executing a notarized power of attorney to enable that person to act on your behalf.

If you have any questions or concerns about how we use your personal information, please do not hesitate to let us know.


  1. How long does ghd keep my information for?

We will retain your information where we have an ongoing legitimate business need to do so (for example, to provide you with access to the Wella Operations US LLC Sites or other digital offerings, to provide you with a product you have purchased, or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


  1. Does ghd transfer my information to other countries?

As an international entity, in order to provide our services we need to transfer and process your personal information internationally (including to destinations outside the European Economic Area (the “EEA”) and the UK), notably throughout the Group and to the jurisdictions in which those entities are based. This means that when we process your personal information we may process it in any of these countries.

As a result, your information may be transferred to and/or processed in countries outside the EEA which may not guarantee the same level of protection for personal information as the country in which you reside. However, we have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Notice. This includes implementing the European Commission's Standard Contractual Clauses for transfers of your personal information between our group companies, which require all group companies to protect personal information that they process from the EEA in accordance with European Union data protection law.

Further information can be provided on request: please contact us using the details found in the section “Contact Us” We have also implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.


  1. Is my information secure?

We understand that you care how your personal information is used and/or shared with others, and we value your trust and seek to safeguard your personal information.

We implement appropriate technical and organizational security measures, including physical, administrative and technical safeguards to protect your personal information from unauthorized access, use and disclosure. To ensure the security of your personal information, we communicate our privacy and security guidelines to all employees and enforce privacy safeguards within our company.

The measures we use to protect your personal information are designed to provide a level of security appropriate to the risk of processing your personal information. However, please be aware that no electronic transmission of information can be entirely secure.


  1. What if I access a website through the Site?

As described above, our Site may contain links to and from other third-party websites and services (collectively, “Third Party Sites”) that are not controlled and operated by us.

Please be aware, we have no control over the content, policies or actions of these Third Party Sites. Your use of these Third Party Sites is at your own risk and we do not accept any responsibility or liability for the privacy practices of these Third Party Sites. We encourage you to read the privacy policies and terms of use of each Third Party Site to which you link from the Site.


  1. What if I access or use a social network or public forum through the Site?

The Site may facilitate easy access to certain social networking Third Party Sites and other websites or services with user-generated content features, such as Facebook, Instagram and Twitter (“Social Sites”).

The Site may enable you to:

  • access Social Sites: this may include: access to websites such as YouTube; or activation of third party websites when you make a ‘comment’, ‘share’ or ‘like’ something on the Site using a third party social network plug-in. In each instance, such third party’s privacy policy will apply to your interaction with that website or service;
  • submit content to Social Sites: for customer reviews, discussion forums, message boards, photographs and other public features (“Public Forums”). We do not restrict the distribution of personal information that you voluntarily disclose in these Public Forums, so please be aware that any information you disclose there may be collected and used by ghd and others. For this reason, we encourage you to refrain from providing or sharing personal information about yourself in the Public Forums. ghd cannot prevent third parties from using such information in a way that may violate this Notice or applicable law;
  • accept certain cookies from the Site (for example “Facebook Pixels”): these types of cookies help us understand your activity including the Content you see, whether or not you have a Social Site account and if you are logged into that account. This information helps us to show you Content you might be interested in on the Social Sites and measure the effectiveness of the Content; and
  • sign-in to the Site using a Social Site: for a harmonized user experience and for ease of access.


We may also use any personal information you provide us with on our Site, apps and/or devices (e.g. your name, email address, gender and phone number) to identify you on Social Sites in order to show you ads that are more relevant for you. While doing this, the Social Sites will not share your personal information with other parties and will delete the information promptly after the matching process is complete.

Our use of your personal information in relation to the Social Sites will be as set out in this Notice or as otherwise notified to you. Again, please note that Third Party Sites (including the Social Sites) may be under the control of a third party and we encourage you to familiarize yourself with the privacy policies and terms of use of each Third Party Site.


  1. How do you process my personal information if I have entered a contest, promotion or survey?

ghd and its preferred third party service providers or business partners may offer sweepstakes, contests, promotions and surveys (each, a “Promotion”).

Where we do this, we will use your personal information as set out in this Notice, or as otherwise notified to you. However, in certain cases, a third party’s privacy policy may apply to any personal information that you provide in connection with such Promotion. Before entering any Promotion, we encourage you to check who is operating the Promotion in question, and the terms, conditions, policies and rules that apply to it.

To learn more about the terms and conditions that apply to Promotions being run by ghd, please refer to the individual terms and conditions for each Promotion.


  1. How old do I have to be to use the Site or other digital offerings?

The Site and our other digital offerings are not directed toward or designed for the use by persons aged 13 and under.

We take your privacy very seriously and we understand the importance of taking extra precautions to protect the privacy and safety of children who use ghd's products and services. We do not solicit or knowingly collect personal information from children aged 13 and under and we do not knowingly sell personal information of children under 13.

Children under the age of 13, or equivalent minimum age in the relevant jurisdiction, are not permitted to use the Site or our other digital offerings. If we are made aware that we have received such information, or any information in violation of our policy, we will use reasonable efforts to locate and remove that information from our records.


  1. I am a Salon Owner – is there anything else I need to know?

Specific provisions apply to Salon Owners that use our Site and our other digital offerings– these are described below.

Each time you submit information relating to a ‘new client’, ‘member of staff’ or other personal data, please make sure that the relevant individual: (i) is over the age of 13; (ii) is aware that you will be sharing their details with us and our processing in accordance with this Notice; and (iii) has, if applicable, consented to receiving marketing communications from us and our affiliates.

You may only share these details with us when using our Site and/or our other digital offerings where you have made those individuals aware of our Notice and how we will use their personal information. If we become aware that you have submitted personal information to our Site and;/or any of our other digital offerings without permission, we will delete the information from our records.


  1. I am applying for a job with ghd – how do you process my personal data?

Thank you for taking an interest in ghd. We have a specific privacy notice which applies to our employment process. Please click here to find out more.


  1. Does this Notice ever change?

We may update or modify this Notice from time to time in response to changing legal, technical or business developments. The date of the most recent version of this Notice will appear at the top of the page.

When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. For example, we will notify you of any changes to this Notice by posting a new Notice and updating the “last modified” date at the top of this page or by sending the new Notice to you via email, where appropriate.


  1. Contact Us.

If you have any questions, comments or concerns about our privacy practices and/or would like to submit a privacy request, please contact us either by:

Thank you for taking the time to read this Notice.



When you visit www.ghdhair.com ("Site") engage with social media or adverts and content on third party websites (collectively “Content”)or with us digitally, we collect certain information automatically from your computer, tablet or mobile phone (a “Device”). We place small data files on your Device, known as ("cookies"), to collect and use personal information about you, including to serve interest-based direct advertising. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect from you automatically will include information like your IP address, Device type (i.e. make and model), unique device identification numbers, browser-type, time zone settings, broad geographic location (e.g. country or city-level location) and other technical information.

We may also collect information about how your Device has interacted with us, including the pages accessed and links clicked, how you navigate to and from our Site and our Content (such as how you scroll over our Site and our Content, which parts you click and how long you spend on each page), your preferences, the products and/or services that you have viewed or searched for, crashes and download errors and response times.

When you: (i) sign-in to our Site using a Social Site or other websites; (ii) access Social Sites using our Site or other websites; and/or (iii) submit content to Social Sites or other websites using our Site, that Social Site or other website may use cookies and similar technologies to collect data about user behavior for their own purposes. This use of cookies is in line with that third party’s own cookie policy, over which we have no control. Please see section “What if I access or use a social network or public forum through a Site?” in our Privacy Notice for further information.

Please see our Privacy Notice for more information about how we use your personal information, how to contact us, and your individual rights.

How can you change your settings?

Upon your first visit to the Site you will be asked to ‘accept’ the use of cookies on the Site for all Site visits using a pop-up message box. If you continue to usethe Site, your use will be treated as consent to the use of cookies.


You can opt out of cookies at any time by following the instructions at the links below for your browser:

Please note that opting out of cookies in one browser, device or app will not necessarily mean that you have opted out of cookies for all of your browsers, devices or apps. Data collected via cookies may be combined with data from other websites, mobile applications and sources.


If you no longer wish to see tailored advertising, you can amend your cookie preferences. In addition, some third party sites allow you to stop seeing advertisements from specific advertisers on that site, so you should also check your preferences on those websites.



How do we use information we collect about you from the cookies?

We use cookies to:

  • place advertisements for our products on other external sites. We do this by allowing third parties including Google and Adserve to place cookies on our Site which allows them to identify your visit to our Site and preferences shown whilst on it, and your visits to subsequent third party websites in their adserving network. This allows us to serve tailored advertisements to you on those third party websites based on the information we have collected on your interests whilst you were visiting our Site.
  • help the Site to function correctly and ensure that the  ‘add to basket’, navigation and country site settings are maintained.
  • monitor the Site’s performance and ensure that we deliver a fast browsing experience.
  • allow you to share content with social networks, express interest in content and connect with your social media networks.
  • allow us to collect anonymous data about Site usage to help us improve the usability, content and user experience of the Site. This includes site analytics cookies such as Google Analytics. We also use Google Analytics to collect information about your online activity on the Site, such as the web pages you visit, the links you click, and the searches you conduct on the Site.  We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the site from and the pages they visited.  For more information about the information gathered using Google Analytics please visit http://www.google.com/intl/en_uk/analytics/tos.html
  • assess third party conversion by allowing us to collect anonymous data about how our marketing is performing;
  • to provide a personalized service, we use your personal information across the Site to provide a seamless user experience;
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10% Welcome Offer

This offer is only available to new subscribers and cannot be used with any other offer, promotion or discount. This offer excludes eGift cards and ghd unplugged.

ghd reserves the right to decline or terminate this offer, at any time.


Introduction from the CEO

As a business we are proud of the steps we have taken to combat slavery and human trafficking in our supply chains and are committed to continuing to take a robust approach to this issue.

We regard slavery and human trafficking as a serious abuse of an individual's freedoms and rights and will not tolerate such abuse, whether in our direct operations, our indirect operations or in our supply chain.

Our Business

We design, manufacture and distribute hair styling products and we are a part of the ghd Group. Our ultimate parent company is Wella Operations US LLC, a US company. ghd has over 700 employees worldwide and operates in countries throughout the world.

Organisation's Structure

  1. Executive Board;
  2. New Product Development;
  3. Marketing;
  4. Logistics;
  5. Manufacturing;
  6. Quality;
  7. People;
  8. Finance;
  9. Legal;
  10. IT;
  11. Digital;
  12. Procurement

Our Supply Chain

Our supply chain includes outsourced manufacturers based in Europe and the Far East together with specialist component suppliers located throughout the world.

Our Policy on Slavery and Human Trafficking

We are committed to ensuring that there is no slavery or human trafficking in our supply chains or in any part of our business. Our policies reflect our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chain.

Due Diligence Processes for Slavery and Human Trafficking

As part of our initiative to identify and mitigate risk we ensure that all of our key suppliers are regularly audited to ensure adherence to our policies, this is undertaken both on site and remotely using our in house quality team.

We have in place systems to:

  1. identify and assess potential risk areas in our supply chains;
  2. mitigate the risk of slavery and human trafficking occurring in our supply chains;
  3. monitor potential risk areas in our supply chains;
  4. protect whistle blowers.

Supplier Adherence to Our Values and Ethics

We adopt a zero tolerance approach to slavery and human trafficking and to ensure all those in our supply chain comply with our values we have a quality compliance programme in place. This programme includes regular supplier assessments to ensure adherence to these requirements.

Our Effectiveness in Combating Slavery and Human Trafficking

We ask each of our key suppliers to complete a questionnaire to enable us to understand their operating practices. We seek full compliance with our policies, particularly in relation to labour matters. To ensure continuing adherence to our policies on an annual basis a selection of suppliers are then audited. Should deficiencies be identified at any point we insist that an improvement programme to be put in place.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group's slavery and human trafficking statement.

Jeroen Temmerman



Free gift is valid on selected hair straighteners only. Offer excludes - ghd unplugged, limited editions (such as Christmas Desire Collection, Pink Collection, 20th Anniversary Collection, Christmas gift sets), hair dryers, hot brushes, hair curlers, hair styling products, hair brushes, eGift cards, out of stock items & already discounted items. Offer does not work in conjunction with any other promotional offer or discount.

ghd platinum+ guarantee guidelines

All ghd electrical products are individually tested before leaving the factory, however in the unlikely event of the product proving defective due to faulty workmanship or materials, then, at its sole discretion, ghd will replace the product at no charge with an identical or equivalent product within two years from the original date of purchase.

Should your platinum+ styler prove faulty within the third year from the original date of purchase, consumers will be eligible to receive a new platinum+ styler, with an additional year's guarantee for the activation fee of R800 including VAT - activated on the date of delivery of your new platinum+ styler.

Please contact ghd customer care for further details 0860 109 366.


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