WARRANTY RETURNS

1 FILL IN THE ONLINE WARRANTY RETURN FORM

Please fill in the warranty returns form below. This will help you to provide us with the details that will make your return process as fast and as simple as possible. By raising this warranty claim, you are agreeing to receiving a replacement.

• For refund requests, you must contact our customer support team directly.
• For any personalised tools, contact our customer support team before submitting the form.

2 PRODUCING THE RETURN FORM

Once you complete the warranty claim, you will receive a return form with instructions on how to create a free return label to post your product back to us.

3 PREPARING THE PACKAGE

Pack up your product in secure packaging. Do not send original packaging, accessories, dryer nozzles, heat resistant mat or rollbags. We cannot recover these items if returned and are not liable to replace. 

4 SENDING THE PACKAGE

Stick the free return label on the package you’re returning. Drop it off at your nearest NZ Post Office or NZ Post Street Box. 

We always aim to handle your return within 14 working days of receiving your return. You will receive an email confirming when we’ve received your return.