1 WARRANTY RETURNS
1 FILL IN THE ONLINE WARRANTY RETURN FORM
Please fill in the warranty returns form below. This will help you to provide us with the details that will make your return process as fast and as simple as possible. By raising this warranty claim, you are agreeing to receiving a replacement. For refund requests, you must contact our customer support team directly.
2 PRODUCING THE RETURN FORM
You will be emailed and given the option to print your returns form, we require you to include this with your product. You will also receive a paid postage label which you will need to attach to the outer package.
3 PREPARING THE PACKAGE
Pack up your product in secure packaging. Do not send original packaging, accessories, dryer nozzles, heat resistant mat or rollbags. We cannot recover these items if returned and are not liable to replace.
In the packagae you will also need to include:
- A copy of your proof of purchase (original paperwork will be destroyed and not returned)
- The printed Return Form
- Attach the pre-paid postage label to the outer of the package
4 SENDING THE PACKAGE
We highly recommend that you use a registered insured delivery service. This will allow you to keep track of your package. The package should be sent to the address on the pre-paid label produced at the end of the returns form process.
5 WILL I HAVE TO PAY FOR MY STYLER TO BE RETURNED?
Within the warranty period we will cover any return charges to AU addresses. This form is for AU warranty returns only.
We always aim to handle your return within 14 working days of reciept but if you need any further information please call 1300 443 424