PAYMENT & DELIVERY INFORMATION
Delivery delays to WA/NT
Please note that orders sent to Western Australia and Northern Territory may take up to an additional two weeks to be delivered (based on Australia Post current estimates) due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond ghd's reasonable control.
Important Information about Deliveries
Please be aware the dispatching and delivery of orders may take slightly longer than usual during peak sale periods. Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays. We’re working hard with the postal network to ensure we get all deliveries to you as quickly and safely as possible and apologise in advance for any delays you may experience during this time.
Please note rural areas maybe experience longer delivery time frames than metro areas.
If you have any questions or concerns, please email us at firstname.lastname@example.org. We are here to help and are open from 8:30am until 5pm AEST (Brisbane) time. Thank you for your patience at this time.
We’re working hard with the postal network to ensure we get all deliveries to you as quickly and safely as possible and apologise in advance for any delays you may experience during this time. If you have any questions or concerns, please email us at email@example.com. We are here to help and are open from 8:30am until 5pm AEST (Brisbane) time. Thank you for your patience at this time.
Australian Standard Delivery
Our free standard delivery service is available for all orders which include electrical goods. Other product orders include a postage cost of $9.99 AUD. Your order will be dispatched within 48 business hours. You can expect to receive your order in 3-5 business days with exception of WA, NT and regional areas of Australia which may take up to 8 business days. Your items will be delivered through Australia Post. A signature will be required upon delivery, so a physical address is preferred. If you have any queries regarding delivery, please feel free to contact us on 1300 443 424.
Unfortunately we do not offer international delivery and only deliver within Australia.
ghdhair.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.
When buying or selling online, caution must always be exercised. The overwhelming majority of online transactions are completed without incident, but ghd have developed the following guidelines to help ensure that your online shopping experience is safe and secure.
Safety & Security Tips
- If using a public computer or terminal, always log out when you complete an online session.
- ghdhair.com will never e-mail or call a customer and ask that they disclose or verify their credit card, or banking account number. Such information should only be submitted when completing an order on ghdhair.com, registering for payments and contacting ghdhair.com directly.
- If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to ghdhair.com for investigation.
- If you receive a suspected spoofed ghdhair.com e-mail, or discover a fake ghdhair.com web site, please report the incident to ghdhair.com.
Which payment method do you accept?
- American Express
- Apple Pay
Is it safe to enter my card number online?
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Why did my credit card authorisation fail?
It is not uncommon for a request for credit card authorisation to fail once or twice before the card is finally authorised. We will send you an e-mail if we experience difficulties in authorising your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.