PAYMENT & DELIVERY INFORMATION

BLACK FRIDAY DELIVERY

We know that you cannot live without your ghd products. During Black Friday please expect your order to be delivered within 10 - 14 working days within South Africa. The ghd team and our courier partner, Skynet, will aim to deliver your order as soon as possible. Please take note that deliveries may be delayed during the Black Friday period due to the increased volume of orders within South Africa. International cross-border deliveries may take up to 21 working days due to customs procedures. If you would like to follow up on the status of your order, please contact us via email on customerservice@ghdhair.co.za or alternatively phone us on +27 (0) 860 109 366 (Monday to Friday, 9am to 4pm). 

We'll email you whenever the status of your order changes. Please note: 

  • Orders can't be cancelled once placed. If you would like to, you can log a free return once your product is delivered. We offer a hassle free 10-day returns policy. Please contact our customer service team. 
  • The delivery address can't be changed once the order has been placed, as the information has already been sent to the warehouse for processing.

CHRISTMAS DELIVERY

Kindly ensure you place your orders on/before the 18th December 2023 to be guaranteed delivery of your order by the 25th December 2023. Any orders placed online at ghdhair.com/za after the 18th December cannot be guaranteed delivery in time for Christmas day. If you would like to follow up on the status of your order, please contact us via email on customerservice@ghdhair.co.za or alternatively phone us on +27 (0) 860 109 366 (Monday to Friday, 9am to 4pm). 

We'll email you whenever the status of your order changes. Please note: 

  • Orders can't be cancelled once placed. If you would like to, you can log a free return once your product is delivered. We offer a hassle free 10-day returns policy. Please contact our customer service team. 
  • The delivery address can't be changed once the order has been placed, as the information has already been sent to the warehouse for processing.

DELIVERY CHARGES

Delivery is FREE for orders over R1000 in South Africa only. 

A delivery fee of R100 will be applied to orders under R1000.

A delivery charge of R200 will be applied to all orders, irrespective of value, for delivery outside the South African borders (i.e. Botswana, Lesotho, Mozambique, Namibia and Swaziland). These orders will take longer than the standard delivery time due to the cross-border nature of the transaction. We do not deliver to countries not listed on our website checkout page. 

PAYMENT

SECURE PAYMENTS


ghdhair.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

When buying or selling online, caution must always be exercised. The overwhelming majority of online transactions are completed without incident, but ghd have developed the following guidelines to help ensure that your online shopping experience is safe and secure.

SAFETY AND SECURITY TIPS

  • If using a public computer or terminal, always log out when you complete an online session.
  • ghdhair.com will never e-mail or call a customer and ask that they disclose or verify their credit card, or banking account number. Such information should only be submitted when completing an order on ghdhair.com, registering for payments and contacting ghdhair.com directly.
  • If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to ghdhair.com for investigation.
  • If you receive a suspected spoofed ghdhair.com e-mail, or discover a fake ghdhair.com web site, please report the incident to ghdhair.com.

WHICH PAYMENT TYPES DO YOU ACCEPT?

  • Mastercard
  • Visa
  • ApplePay

WHICH PAYMENT TYPES ARE NOT AVAILABLE?

  • EFT
  • Diners Club
  • American Express
  • PayPal
  • Lay-byes
  • Credit accounts

IS IT SAFE TO ENTER MY CARD NUMBER ONLINE?

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information

WHY DID MY CREDIT CARD AUTHORISATION FAIL?

It is not uncommon for a request for credit card authorisation to fail once or twice before the card is finally authorised. We will send you an e-mail if we experience difficulties in authorising your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.