NEW Black Friday Deals loaded! Save up to 25% Off Sitewide* | FREE Gifts with ALL Electricals | Free 7-10 Day Delivery in South Africa.**
DELIVERY & PAYMENT INFORMATION

BLACK FRIDAY EXTENDED DELIVERY CURRENTLY APPLIES

Please expect your order to be delivered within 7 - 10 working days* within South Africa. Delivery times may vary based on your location, the capacity of our courier team, and peak periods throughout the month. Orders to main city regions are generally delivered within 4-7 working days, while deliveries to outer-lying areas may take up to 7-10 working days. Please note that during peak times, such as the end of the month, sale periods, and holiday seasons, delivery may be subject to slight delays. Please expect your order to be delivered within 7 - 10 working days* within South Africa. Delivery times may vary based on your location, the capacity of our courier team, and peak periods throughout the month. Orders to main city regions are generally delivered within 4-7 working days, while deliveries to outer-lying areas may take up to 7-10 working days. Please note that during peak times, such as the end of the month, sale periods, and holiday seasons, delivery may be subject to slight delays.

International cross-border orders may take up to 21 working days due to customs processes and procedures.

Our team, together with Skynet Couriers, aims to deliver your order as quickly as possible. To check your order status, contact us at customerservice@ghdhair.co.za or call +27 (0) 860 109 366 (Monday to Friday, 9 am–4 pm). We’ll also email you whenever your order status changes.

Important Notes:

  • Orders cannot be cancelled once placed. However, you can log a free return within 10 days of delivery.
  • The delivery address cannot be changed after the order is placed.
  • Orders are processed Monday–Friday, excluding public holidays.
  • Longer processing and delivery times may occur during public holidays and peak seasons.
  • We do not deliver to P.O. boxes, reshippers, or forwarding services.
  • Delivery fees are non-refundable, unless you receive an incorrect item.

Delivery Terms and Conditions*:

Delivery times may vary based on your location, the capacity of our courier team, and peak periods throughout the month. Please note that during peak times, such as month-end, sale periods, and holiday seasons, delivery will be subject to slight delays. International cross-border orders may take up to 21 working days due to customs processes and procedures.

DELIVERY CHARGES

Delivery is FREE sitewide for orders in South Africa only.

A delivery charge of R200 will be applied to all orders, irrespective of value, for delivery outside the South African borders (i.e. Botswana, Lesotho, Mozambique, Namibia and Swaziland). These orders will take longer than the standard delivery time due to the cross-border nature of the transaction. We do not deliver to countries not listed on our South African website checkout page. 

PAYMENT

SECURE PAYMENTS


ghdhair.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. When buying or selling online, caution must always be exercised. The overwhelming majority of online transactions are completed without incident, but ghd has developed the following guidelines to help ensure that your online shopping experience is safe and secure.

SAFETY AND SECURITY TIPS

  • If using a public computer or terminal, always log out when you complete an online session.
  • ghdhair.com will never email or call a customer and ask that they disclose or verify their credit card or banking account number. Such information should only be submitted when completing an order on ghdhair.com, registering for payments or contacting ghdhair.com directly.
  • If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to ghdhair.com for investigation.
  • If you receive a suspected spoofed ghdhair.com e-mail or discover a fake ghdhair.com website, please report the incident to ghdhair.com.

PAYMENT FAQ'S:

WHICH PAYMENT TYPES DO WE ACCEPT?

  • Mastercard
  • Visa
  • ApplePay

WHICH PAYMENT TYPES ARE NOT AVAILABLE?

  • EFT / Direct Transfer 
  • Diners Club Cards
  • American Express Cards
  • PayPal
  • Lay-byes
  • Credit accounts

WHY WAS I CHARGED AN INTERNATIONAL BANKING FEE? 

Please be aware that when purchasing ghdhair.com/za, your bank may apply an international transaction fee. Typically, this fee is a percentage of the total purchase amount, determined by your bank's policies. This charge will appear as a separate transaction on your account statement.

Kindly note that this fee is imposed by your bank and not by ghd South Africa. We never initiate any transaction on your account without your explicit authorisation. Should you have any queries regarding this charge, we encourage you to directly contact your bank for clarification.

IS IT SAFE TO ENTER MY CARD NUMBER ONLINE?

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. 

WHY DID MY CREDIT CARD AUTHORISATION FAIL?

It is not uncommon for a request for credit card authorisation to fail once or twice before the card is finally authorised. We will send you an email if we experience difficulties in authorising your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.