Payment & delivery information

Delivery time frame

We’re busier than usual at the moment – and currently dispatching orders within 5 to 7 days. But don’t worry, we’re working as fast as possible to get it to you. Once it’s dispatched, we’ll send you another email with a tracking link. For any questions, please contact our customer care service.

We thank you in advance for your understanding and patience.

We now offer Free Standard Delivery on all orders in Ireland with delivery within 5 - 7 working days.

ghdhair.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

When buying or selling online, caution must always be exercised. The overwhelming majority of online transactions are completed without incident, but ghd have developed the following guidelines to help ensure that your online shopping experience is safe and secure.

• If using a public computer or terminal, always log out when you complete an online session.
  

• ghdhair.com will never e-mail or call a customer and ask that they disclose or verify their credit card, or banking account number. Such information should only be submitted when completing an order on ghdhair.com, registering for payments and contacting ghdhair.com directly.
  

• If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to ghdhair.com for investigation.
  

• If you receive a suspected spoofed ghdhair.com e-mail, or discover a fake ghdhair.com web site, please report the incident to ghdhair.com.

Pre-ordering gives you the chance to be to be amongst the first to order selected limited edition and newly released ghd products.

You can place a pre-order for a product in the same way as you would with any other order and the expected dispatch date will be displayed on the product, basket and checkout pages. Please be aware if you place an order that contains both pre-order and currently available products, you won't receive the order until all of the products are ready for delivery. If you would like to receive an 'in stock' product sooner, please order this product separately from the pre-order product.

Sales are usually charged to your credit or debit card at the time of dispatch* and we will send you an email communication once your order is ready for dispatch. If there is a billing issue that prevents us from charging your account, then your order will be cancelled and we will notify you via email how you can fulfill your order.

*Payment via PayPal is collected when the Pre-Order item becomes available.