PAYMENT & DELIVERY INFORMATION
UK NEXT DAY DELIVERY TIMES
Order Day | Order Time | Delivery Day | Delivery Method | Cost |
---|---|---|---|---|
Monday | before 8pm | Tuesday | UK Next Day Delivery | FREE |
after 8pm | Wednesday | Standard UK Delivery (2 - 3 working days) | FREE | |
Tuesday | before 8pm | Wednesday | UK Next Day Delivery | FREE |
after 8pm | Thursday | Standard UK Delivery (2 - 3 working days) | FREE | |
Wednesday | before 8pm | Thursday | UK Next Day Delivery | FREE |
after 8pm | Friday | Standard UK Delivery (2 - 3 working days) | FREE | |
Thursday | before 8pm | Friday | UK Next Day Delivery | FREE |
after 8pm | Saturday | UK Saturday Delivery | FREE | |
Friday | before 8pm | Saturday | Standard UK Delivery (2 - 3 working days) | FREE |
after 8pm | Tuesday | Standard UK Delivery (2 - 3 working days) | FREE | |
Saturday | All day | Tuesday | Standard UK Delivery (2 - 3 working days) | FREE |
Sunday | All day | Tuesday | Standard UK Delivery (2 - 3 working days) | FREE |
* Our free delivery service is only available within the UK, all deliveries between 8am and 8pm (Mon - Sat). Deliveries are made using Royal Mail Tracked 24, Parcel Force services and Evri.
**Due to their bespoke nature, please allow longer for delivery of any personalised orders.
FREE UK DELIVERY
* Unfortunately next day delivery is not available for the following Channel Islands, Scottish Highlands and Northern Ireland postcodes. However, your order should arrive within the following timescales:-
Destination Postcode | Delivery Time |
AB30-31, AB37-38, AB41-45, AB51-56, AB63, BT1-BT94, DD8-10, FK17-21, FK83, IV1-28, IV30-32, IV36, IV40-51, IV52-56, KA27-28, KW1-3, KW5-14, KW18, PA50-61, PA78, PH10-11, PH13-14, PH17-50, TD1-15, TR21-25, ZE1-23 | Up to 5 working days |
HS1-99, KW15, PA20-49, PA62-78, PA80, GY1-99, JE1-99 | Up to 6 working days |
PA57-78, KW16-17 | Up to 7 working days |
PRE-ORDERS
Pre-ordering gives you the chance to be to be amongst the first to order selected limited edition and newly released ghd products.
You can place a pre-order for a product in the same way as you would with any other order and the expected dispatch date will be displayed on the product, basket and checkout pages. Please be aware if you place an order that contains both pre-order and currently available products, you won't receive the order until all of the products are ready for delivery. If you would like to receive an 'in stock' product sooner, please order this product separately from the pre-order product.
Acceptance of Pre-Orders will take place when we dispatch the product ordered.
Sales are charged at the time the Pre-Order item becomes available which is usually 3-4 days before the item is dispatched. If there is a billing issue that prevents us from charging your account, then your order will be cancelled and we will notify you via email how you can fulfill your order.
SECURE PAYMENTS
ghdhair.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.
When buying or selling online, caution must always be exercised. The overwhelming majority of online transactions are completed without incident, but ghd have developed the following guidelines to help ensure that your online shopping experience is safe and secure.
SAFETY AND SECURITY TIPS
- If using a public computer or terminal, always log out when you complete an online session.
- ghdhair.com will never e-mail or call a customer and ask that they disclose or verify their credit card, or banking account number. Such information should only be submitted when completing an order on ghdhair.com, registering for payments and contacting ghdhair.com directly.
- If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to ghdhair.com for investigation.
- If you receive a suspected spoofed ghdhair.com e-mail, or discover a fake ghdhair.com web site, please report the incident to ghdhair.com.
WHICH PAYMENT TYPES DO YOU ACCEPT?
- Mastercard
- Visa
- Visa Debit
- Paypal
- American Express
- Klarna available with orders over £130
IS IT SAFE TO ENTER MY CARD NUMBER ONLINE?
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
WHY DID MY CREDIT CARD AUTHORISATION FAIL?
It is not uncommon for a request for credit card authorisation to fail once or twice before the card is finally authorised. We will send you an e-mail if we experience difficulties in authorising your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.
INTERNATIONAL DELIVERY
The UK website delivers to over 160 regions/countries worldwide. Please be aware that when ordering from the UK website you will see the language in English and all prices in GBP. Simply select your product(s) and add them to your shopping cart. When you proceed to the checkout, you will have the option to select which country you wish to deliver to. Once the country is selected, prices will automatically be adjusted to exclude UK VAT. However, customs and duties charges may be payable in the country of destination. Please note that ghd has no control over these charges and they are entirely your responsibility (delivery may not be made unless and until relevant charges have been paid).
Afganistan | Algeria | Angola | Anguilla | Antigua&Barbuba | Argentina |
Armenia | Aruba | Azerbaijan | Bahamas | Bahrain | Bangladesh |
Barbados | Belarus | Belize | Benin | Bermuda | |
Bhutan | Bolivia | Brazil | Brunei Darussalam | Bulgaria | Burkina Faso |
Burundi | Cambodia | Cameroon | Cape Verde | Cayman Islands | Chad |
Chile | Colombia | Comoros | Congo | Congo, the Democratic Republic | Cook Islands |
Czech Republic | Djibouti | Dominica | Dominican Republic | Ecuador | Egypt |
El Salvador | Equatorial Guinea | Eritrea | Ethiopia | Falkland Islands (Malvinas) | Fiji |
Gabon | Gambia | Georgia | Ghana | Gibraltar | Greece |
Grenada | Guam | Guatemala | Guernsey | Guinea | Guinea-bissau |
Haiti | Holland | Honduras | Hungary | India | Indonesia |
Iraq | Israel | Jamaica | Japan | Jersey | Jordan |
Kazakhstan | Kenya | Kiribati | Korea, Republic of | Kuwait | Kyrgyzstan |
Lao People's Democratic Republic | Lebanon | Liberia | Libyan Arab Jamahiriya | Liechtenstein | Macau |
Madagascar | Malawi | Malaysia | Maldives | Mali | Malta |
Marshall Islands | Mauritania | Mauritius | Micronesia, Federated States of | Monaco | Mongolia |
Montserrat | Morocco | Nauru | Nepal | Netherlands Antilles | |
Nicaragua | Niger | Nigeria | Oman | Pakistan | Palau |
Panama | Papua New Guinea | Paraguay | Niue | Peru | Philippines |
Portugal | Puerto Rico | Qatar | Rwanda | Saint Kitts and Nevis | Saint Lucia |
Saint Vincent and the Grenadines | Samoa | San Marino | Sao Tome and Principe | Saudi Arabia | Senegal |
Seychelles | Sierra Leone | Singapore | Slovakia (Slovak Republic) | Solomon Islands | Somalia |
Sri Lanka | Suriname | Switzerland | Taiwan | Tajikistan | Tanzania, United Republic of |
Thailand | Timor-Leste | Togo | Tonga | Trinidad and Tobago | Tunisia |
Turks and Caicos Islands | Tuvalu | Uganda | United Kingdom | United Arab Emirates | Uruguay |
Uzbekistan | Vanuatu | Venezuela | Virgin Islands (British) | Yemen | Zambia |
Zimbabwe |
International orders are shipped via our international courier service, DHL & Parcel Force to ensure fast and reliable delivery.
All international delivery costs are calculated based on the number of products and weight of your order.
Please note: For orders shipped outside the EU duty charges may be applied.
DELIVERY RESTRICTIONS FOR ITEMS THAT CONTAIN SUBSTANCES CLASSIFIED AS DANGEROUS FOR TRANSPORTATION
Any product that contains flammable, pressurised, corrosive, environmentally hazardous or otherwise harmful substances are
classified as dangerous goods. As a result we can only deliver the following ghd Style products to the UK mainland:-
Final Fix Hairspray 75ml
Final Fix Hairspray 400ml
Final Shine Spray
Smooth and Finish Serum
INTERNATIONAL DISTRIBUTORS
We work with official distributors, in some countries outside of the UK, so you can be confident you are receiving a genuine ghd product. If you would like to purchase a product in any of these countries, please contact the relevant distributor:
BAHRAIN
Nazih Trading EST
Bldg. 258B RAD No. 1206 Block no. 312 Gaful Area
Manama
P.O. 10782
BAHRAIN
Phone: +973 17251992
Fax: +97317251992
GREECE
GMS CREATIVE PRODUCTS
Ploutarchou 4
Marousi
TK 15122
Athens, Greece
Phone: 0030 211 1821087
Fax: 0030 211 1821088
Email: customercaregr@ghdhair.com
KSA
Nazih Group KSA
Dhahran St. Sedar Bldg, 4th floor
Al Khobar
P.0. 3095
KSA
Phone: +966 13 869 2244
Fax: +966 13 895 2639
KUWAIT
Nazih Int'l General Trading W.L.L.
Ardiya Store Area 1, Building 121
Qurtubah
P.O. 26332
KUWAIT
Phone: +9652 4333308/7/6
Fax: +9652 4344453
OMAN
Al Nazih Beauty Suppliesd LLC
Misfah Al Ansab Flat 198 Phase 6
Muscat
P.O 3867
OMAN
Phone: +968 246 93817
Fax: +968 2469 3617
LEBANON
Nazih Trading Co. LLC
Hazmieh facing Tamar Rotana Hotel, Galerie Semaan Street
Beirut
P.O 115-5866
LEBANON
Phone: +961 595 3422/3
Fax: +966 5953 449
PORTUGAL
HFC Prestige International Operations
Switzerland SARL
PO Box 999, 47 Roite de Saint Georges
Petiti Lancy
Switzerland, 1213
QATAR
Al Nazih Trading Co., W.L.L
Souq Najd Salwa Rd
Doha
P.O. 8407
QATAR
Phone: +974 443 73643/44
Fax: +97444373413
UAE
Nazih Trading Co. LLC
Salahuddin St. Deira
Dubai
P.O. 13087
UAE
Phone: +97142661100
Fax: +971 4 262 3532/ 269 6026