PAYMENT & DELIVERY INFORMATION

 

UK NEXT DAY DELIVERY TIMES

Order Day Order Time Delivery Day Delivery Method Cost
Monday before 8pm Tuesday UK Next Day Delivery FREE
after 8pm Wednesday Standard UK Delivery (2 - 3 working days) FREE
Tuesday before 8pm Wednesday UK Next Day Delivery FREE
after 8pm Thursday Standard UK Delivery (2 - 3 working days) FREE
Wednesday before 8pm Thursday UK Next Day Delivery FREE
after 8pm Friday Standard UK Delivery (2 - 3 working days) FREE
Thursday before 8pm Friday UK Next Day Delivery FREE
after 8pm Saturday UK Saturday Delivery FREE
Friday before 8pm Saturday Standard UK Delivery (2 - 3 working days) FREE
after 8pm Tuesday Standard UK Delivery (2 - 3 working days) FREE
Saturday All day Tuesday Standard UK Delivery (2 - 3 working days) FREE
Sunday All day Tuesday Standard UK Delivery (2 - 3 working days) FREE

* Our free delivery service is only available within the UK, all deliveries between 8am and 8pm (Mon - Sat). Deliveries are made using Royal Mail Tracked 24, Parcel Force services and Evri.

**Due to their bespoke nature, please allow longer for delivery of any personalised orders.

FREE UK DELIVERY

* Unfortunately next day delivery is not available for the following Channel Islands, Scottish Highlands and Northern Ireland postcodes. However, your order should arrive within the following timescales:-

Destination Postcode Delivery Time
AB30-31, AB37-38, AB41-45, AB51-56, AB63, BT1-BT94, DD8-10, FK17-21, FK83, IV1-28, IV30-32, IV36, IV40-51, IV52-56, KA27-28, KW1-3, KW5-14, KW18, PA50-61, PA78, PH10-11, PH13-14, PH17-50, TD1-15, TR21-25, ZE1-23 Up to 5 working days
HS1-99, KW15, PA20-49, PA62-78, PA80, GY1-99, JE1-99 Up to 6 working days
PA57-78, KW16-17 Up to 7 working days

PRE-ORDERS

Pre-ordering gives you the chance to be to be amongst the first to order selected limited edition and newly released ghd products.

You can place a pre-order for a product in the same way as you would with any other order and the expected dispatch date will be displayed on the product, basket and checkout pages. Please be aware if you place an order that contains both pre-order and currently available products, you won't receive the order until all of the products are ready for delivery. If you would like to receive an 'in stock' product sooner, please order this product separately from the pre-order product.

Acceptance of Pre-Orders will take place when we dispatch the product ordered.

Sales are charged at the time the Pre-Order item becomes available which is usually 3-4 days before the item is dispatched. If there is a billing issue that prevents us from charging your account, then your order will be cancelled and we will notify you via email how you can fulfill your order.

SECURE PAYMENTS

ghdhair.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

When buying or selling online, caution must always be exercised. The overwhelming majority of online transactions are completed without incident, but ghd have developed the following guidelines to help ensure that your online shopping experience is safe and secure.

SAFETY AND SECURITY TIPS

- If using a public computer or terminal, always log out when you complete an online session.

- ghdhair.com will never e-mail or call a customer and ask that they disclose or verify their credit card, or banking account number. Such information should only be submitted when completing an order on ghdhair.com, registering for payments and contacting ghdhair.com directly.

- If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to ghdhair.com for investigation.

- If you receive a suspected spoofed ghdhair.com e-mail, or discover a fake ghdhair.com web site, please report the incident to ghdhair.com.

WHICH PAYMENT TYPES DO YOU ACCEPT?

- Mastercard

- Visa

- Visa Debit

- Paypal

- American Express

- Klarna available with orders over £130

IS IT SAFE TO ENTER MY CARD NUMBER ONLINE?

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

WHY DID MY CREDIT CARD AUTHORISATION FAIL?

It is not uncommon for a request for credit card authorisation to fail once or twice before the card is finally authorised. We will send you an e-mail if we experience difficulties in authorising your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.

INTERNATIONAL DELIVERY

The UK website delivers to over 160 regions/countries worldwide. Please be aware that when ordering from the UK website you will see the language in English and all prices in GBP. Simply select your product(s) and add them to your shopping cart. When you proceed to the checkout, you will have the option to select which country you wish to deliver to. Once the country is selected, prices will automatically be adjusted to exclude UK VAT. However, customs and duties charges may be payable in the country of destination. Please note that ghd has no control over these charges and they are entirely your responsibility (delivery may not be made unless and until relevant charges have been paid).

Afganistan Algeria Angola Anguilla Antigua&Barbuba Argentina
Armenia Aruba Azerbaijan Bahamas Bahrain Bangladesh
Barbados Belarus Belize Benin Bermuda
Bhutan Bolivia Brazil Brunei Darussalam Bulgaria Burkina Faso
Burundi Cambodia Cameroon Cape Verde Cayman Islands Chad   
Chile  Colombia Comoros  Congo  Congo, the Democratic Republic Cook Islands  
Czech Republic Djibouti Dominica Dominican Republic  Ecuador            Egypt  
El Salvador Equatorial Guinea Eritrea         Ethiopia Falkland Islands (Malvinas)   Fiji       
Gabon  Gambia Georgia Ghana  Gibraltar   Greece 
Grenada  Guam Guatemala  Guernsey       Guinea  Guinea-bissau 
Haiti     Holland  Honduras   Hungary India  Indonesia 
Iraq       Israel  Jamaica  Japan   Jersey Jordan 
Kazakhstan    Kenya   Kiribati  Korea, Republic of   Kuwait  Kyrgyzstan  
Lao People's Democratic Republic   Lebanon    Liberia Libyan Arab Jamahiriya  Liechtenstein Macau 
Madagascar Malawi  Malaysia     Maldives  Mali    Malta 
Marshall Islands  Mauritania Mauritius      Micronesia, Federated States of Monaco Mongolia    
Montserrat     Morocco  Nauru Nepal    Netherlands Antilles    
Nicaragua   Niger    Nigeria  Oman   Pakistan           Palau
Panama Papua New Guinea  Paraguay          Niue      Peru   Philippines
Portugal Puerto Rico    Qatar    Rwanda   Saint Kitts and Nevis    Saint Lucia
Saint Vincent and the Grenadines Samoa  San Marino Sao Tome and Principe Saudi Arabia     Senegal  
Seychelles  Sierra Leone Singapore    Slovakia (Slovak Republic)    Solomon Islands  Somalia
Sri Lanka     Suriname Switzerland Taiwan  Tajikistan    Tanzania, United Republic of    
Thailand  Timor-Leste Togo   Tonga Trinidad and Tobago  Tunisia 
Turks and Caicos Islands Tuvalu   Uganda United Kingdom United Arab Emirates Uruguay 
Uzbekistan Vanuatu     Venezuela  Virgin Islands (British) Yemen  Zambia
Zimbabwe

International orders are shipped via our international courier service, DHL & Parcel Force to ensure fast and reliable delivery.

All international delivery costs are calculated based on the number of products and weight of your order.

Please note: For orders shipped outside the EU duty charges may be applied.

DELIVERY RESTRICTIONS FOR ITEMS THAT CONTAIN SUBSTANCES CLASSIFIED AS DANGEROUS FOR TRANSPORTATION

Any product that contains flammable, pressurised, corrosive, environmentally hazardous or otherwise harmful substances are

classified as dangerous goods.  As a result we can only deliver the following ghd Style products to the UK mainland:-

Final Fix Hairspray 75ml

Final Fix Hairspray 400ml

Final Shine Spray

Smooth and Finish Serum

INTERNATIONAL DISTRIBUTORS

We work with official distributors, in some countries outside of the UK, so you can be confident you are receiving a genuine ghd product.  If you would like to purchase a product in any of these countries, please contact the relevant distributor:

BAHRAIN

Nazih Trading EST
Bldg. 258B RAD No. 1206 Block no. 312 Gaful Area
Manama
P.O. 10782
BAHRAIN

Phone: +973 17251992
Fax: +97317251992

GREECE

GMS CREATIVE PRODUCTS
Ploutarchou 4
Marousi
TK 15122
Athens, Greece

Phone: 0030 211 1821087
Fax: 0030 211 1821088
Email: customercaregr@ghdhair.com

KSA

Nazih Group KSA
Dhahran St. Sedar Bldg, 4th floor
Al Khobar
P.0. 3095
KSA
Phone: +966 13 869 2244
Fax: +966 13 895 2639

KUWAIT

Nazih Int'l General Trading W.L.L.
Ardiya Store Area 1, Building 121
Qurtubah
P.O. 26332
KUWAIT

Phone: +9652 4333308/7/6
Fax: +9652 4344453

OMAN

Al Nazih Beauty Suppliesd LLC
Misfah Al Ansab Flat 198 Phase 6
Muscat
P.O 3867
OMAN
Phone: +968 246 93817
Fax: +968 2469 3617

LEBANON

Nazih Trading Co. LLC
Hazmieh facing Tamar Rotana Hotel, Galerie Semaan Street
Beirut
P.O 115-5866
LEBANON

Phone: +961 595 3422/3
Fax: +966 5953 449

PORTUGAL

HFC Prestige International Operations
Switzerland SARL
PO Box 999, 47 Roite de Saint Georges
Petiti Lancy
Switzerland, 1213

QATAR

Al Nazih Trading Co., W.L.L
Souq Najd Salwa Rd
Doha
P.O. 8407
QATAR

Phone: +974 443 73643/44
Fax: +97444373413

UAE

Nazih Trading Co. LLC
Salahuddin St. Deira
Dubai
P.O. 13087
UAE
Phone: +97142661100
Fax: +971 4 262 3532/ 269 6026