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Payment & delivery information

UK standard courier delivery times

Order Day Order Time Delivery Day Delivery Method Cost
Monday before 8pm Wednesday Standard UK Delivery FREE
after 8pm Wednesday Standard UK Delivery FREE
Tuesday before 8pm Wednesday Next Day Delivery* FREE
after 8pm Thursday Standard UK Delivery FREE
Wednesday before 8pm Thursday Next Day Delivery* FREE
after 8pm Friday Standard UK Delivery FREE
Thursday before 8pm Friday Next Day Delivery* FREE
after 8pm Saturday Saturday Delivery** FREE
Friday before 8pm Saturday Saturday Delivery** FREE
after 8pm Wednesday Standard UK Delivery FREE
Saturday All day Wednesday Standard UK Delivery FREE
Sunday All day Wednesday Standard UK Delivery FREE

* Our free next day delivery service is only available within the UK, all deliveries between 8am and 8pm (Mon - Sat). Deliveries are made using Royal Mail Tracked 24, Parcel Force services and Hermes.

**Unfortunately our Saturday Delivery option is not available for Northern Ireland deliveries, as such your order will arrive the following Monday.

Free UK Delivery

* Unfortunately next day delivery is not available for the following Channel Islands and Scottish Highlands postcodes. However, your order should arrive within the following timescales:-

Destination Postcode Delivery Time
AB30-31, AB37-38, AB41-45, AB51-56, AB63, DD8-10, FK17-21, FK83, IV1-28, IV30-32, IV36, IV40-51, IV52-56, KA27-28, KW1-3, KW5-14, KW18, PA50-61, PA78, PH10-11, PH13-14, PH17-50, TD1-15, TR21-25, ZE1-23 2 working days
HS1-99, KW15, PA20-49, PA62-78, PA80, GY1-99, JE1-99 Up to 3 working days
PA57-78, KW16-17 Up to 4 working days
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Pre-Orders

Pre-ordering gives you the chance to be to be amongst the first to order selected limited edition and newly released ghd products.

You can place a pre-order for a product in the same way as you would with any other order and the expected dispatch date will be displayed on the product, basket and checkout pages. Please be aware if you place an order that contains both pre-order and currently available products, you won't receive the order until all of the products are ready for delivery. If you would like to receive an 'in stock' product sooner, please order this product separately from the pre-order product.

Sales are charged at the time the Pre-Order item becomes available which is usually 3-4 days before the item is dispatched. If there is a billing issue that prevents us from charging your account, then your order will be cancelled and we will notify you via email how you can fulfill your order.

CollectPlus

ghdhair.com is pleased to offer delivery via CollectPlus, with over 5,500 stores throughout the UK and Northern Ireland*, delivery has never been so easy. Please see below for a list of our FAQ's, however if you still need further assistance please contact our customer service team on 01924 423400.

How long will it take for my order to arrive at my chosen CollectPlus collection point?
Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen collection point. You will receive confirmation from CollectPlus via email and or SMS once your parcel is available for collection. This will include your unique collection code. Your item(s) will normally arrive at the collection point within 1 working day of your order being processed. Parcels are delivered to CollectPlus collection points Monday to Saturday. Unfortunately, a specific time for the arrival of your item cannot be given.
  • Visa
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What do I need to take when I collect my parcel?
Please take your CollectPlus collection code and proof of ID with you when you go to the collection point to collect your parcel.
  • Visa
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When making a collection, what ID is accepted?

CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book

  • Visa


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book

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What should I do if I lose my collection code from CollectPlus?

If you have lost the collection code sent to you by CollectPlus via email or SMS then please contact us to arrange for a new collection code to be issued, as you cannot collect your parcel without it.

  • Visa


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book

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What should I do if I don’t receive my collection code from CollectPlus?

If you haven’t received an email or SMS from CollectPlus with your collection code and the parcel’s estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.


  • Visa


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book

Close
Can someone else collect my order on my behalf?

Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.

  • Visa


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book


CollectPlus collection points accept the following forms of ID:

·         Driving licence

·         Utility bill

·         Mobile phone bill

·         Wage slip

·         Bank statement

·         Cheque guarantee/credit/debit card

·         Bank/building society book

·         Passport

·         Cheque book

Close

*Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.

CollectPlus

Secure payments

ghdhair.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

When buying or selling online, caution must always be exercised. The overwhelming majority of online transactions are completed without incident, but ghd have developed the following guidelines to help ensure that your online shopping experience is safe and secure.

Safety and security tips

  • If using a public computer or terminal, always log out when you complete an online session.

 

  • ghdhair.com will never e-mail or call a customer and ask that they disclose or verify their credit card, or banking account number. Such information should only be submitted when completing an order on ghdhair.com, registering for payments and contacting ghdhair.com directly.

 

  • If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to ghdhair.com for investigation.

 

  • If you receive a suspected spoofed ghdhair.com e-mail, or discover a fake ghdhair.com web site, please report the incident to ghdhair.com.
Which payment types do you accept?
  • Mastercard
  • Visa
  • Visa Debit
  • Paypal
  • American Express
  • Klarna


  • Visa
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How does Klarna work?

We’re currently trialling the way we take payments in our store and we hope that's going to be good news for all of our customers. You may see Klarna as part of your checkout experience, so don’t be alarmed if you do, as we’re partnering with them to bring you a better online shopping experience on ghdhair.com.


You may also be offered to pay after delivery, receiving 14 days to complete the payment at your convenience and at no extra cost, to help improve the ease with which you can place orders on ghdhair.com and remove the fuss of paying for your order until you’re ready to do so.


If you fail to make a payment in full to Klarna by the due date, a late payment fee of up to £8 will become payable. Klarna will send you a reminder by email informing you that the payment is late and will set out the amount payable by you. If you do not pay the late fee according to the plan laid out by Klarna, up to two further late fees of up to £8 each could be applied. You can contact Klarna’s Customer Service team to see if it is possible to postpone the due date on your payment.


For more information about how Klarna works, please read the Klarna FAQs

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Is it safe to enter my card number online?

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information

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Why did my credit card authorisation fail?

It is not uncommon for a request for credit card authorisation to fail once or twice before the card is finally authorised. We will send you an e-mail if we experience difficulties in authorising your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.

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International orders are shipped via our international courier service, DHL & Parcel Force to ensure fast and reliable delivery.

All international delivery costs are calculated based on the number of products and weight of your order.

Please note: For orders shipped outside the EU duty charges may be applied.


Delivery Restrictions for Items that Contain Substances Classified as Dangerous for Transportation


Any product that contains flammable, pressurised, corrosive, environmentally hazardous or otherwise harmful substances are

classified as dangerous goods.  As a result we can only deliver the following ghd Style products to the UK mainland:-


  • Final Fix Hairspray 75ml
  • Final Fix Hairspray 400ml
  • Final Shine Spray
  • Curl Hold Spray
  • Root Lift Spray
  • Straight & Smooth Spray (normal/fine)
  • Straight & Smooth Spray (thick/coarse)



International distributors

We work with official distributors, in some countries outside of the UK, so you can be confident you are receiving a genuine ghd product.  If you would like to purchase a product in any of these countries, please contact the relevant distributor:

Albania

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

Bosnia/Herzegovina

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

Bulgaria

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

Croatia

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

Cyprus

AJ Vouros ltd
14 Propontidos Str.
Strovolos Industrial Area
2033 Nicosia
Cyprus

Estonia

Sirowa
Salve 2c
11612
Tallinn
Estonia

Greece

HFC Prestige International Operations
Switzerland SARL
PO Box 999, 47 Roite de Saint Georges
Petiti Lancy
Switzerland, 1213

Kosovo

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

Latvia

Sirowa
Salve 2c
11612
Tallinn
Estonia

Lithunia

Sirowa
Salve 2c
11612
Tallinn
Estonia

Moldova

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

Poland

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

Portugal

HFC Prestige International Operations
Switzerland SARL
PO Box 999, 47 Roite de Saint Georges
Petiti Lancy
Switzerland, 1213

Romania

PROFESSIONAL BRANDS Marketing & Distribution
Sos. Vilior nr 14
etaj 2, sector 5
Bucurest, 050156
Romania

Russia

HFC Prestige International Operations
Switzerland SARL
PO Box 999, 47 Roite de Saint Georges
Petiti Lancy
Switzerland, 1213

Serbia

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

Slovenia

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

Ukraine

Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764

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