Payment & delivery information
UK standard courier delivery times
| Order Day | Order Time | Delivery Day | Delivery Method | Cost |
|---|---|---|---|---|
| Monday | before 8pm | Tuesday | Next Day Delivery* | FREE |
| after 8pm | Wednesday | Standard UK Delivery | FREE | |
| Tuesday | before 8pm | Wednesday | Next Day Delivery* | FREE |
| after 8pm | Thursday | Standard UK Delivery | FREE | |
| Wednesday | before 8pm | Thursday | Next Day Delivery* | FREE |
| after 8pm | Friday | Standard UK Delivery | FREE | |
| Thursday | before 8pm | Friday | Next Day Delivery* | FREE |
| after 8pm | Saturday | Saturday Delivery | FREE | |
| Friday | before 8pm | Saturday | Saturday Delivery | FREE |
| after 8pm | Monday | Standard UK Delivery | FREE | |
| Saturday | All day | Tuesday | Standard UK Delivery | FREE |
| Sunday | All day | Tuesday | Standard UK Delivery | FREE |
* Our free next day delivery service is only available within the UK, all deliveries between 8am and 8pm (Mon - Sat). Deliveries are made using Royal Mail Tracked 24, Parcel Force services and Hermes.
**Unfortunately our Saturday Delivery option is not available for Northern Ireland deliveries, as such your order will arrive the following Monday.
Free UK Delivery
* Unfortunately next day delivery is not available for the following Channel Islands and Scottish Highlands postcodes. However, your order should arrive within the following timescales:-
| Destination Postcode | Delivery Time |
| AB30-31, AB37-38, AB41-45, AB51-56, AB63, DD8-10, FK17-21, FK83, IV1-28, IV30-32, IV36, IV40-51, IV52-56, KA27-28, KW1-3, KW5-14, KW18, PA50-61, PA78, PH10-11, PH13-14, PH17-50, TD1-15, TR21-25, ZE1-23 | 2 working days |
| HS1-99, KW15, PA20-49, PA62-78, PA80, GY1-99, JE1-99 | Up to 3 working days |
| PA57-78, KW16-17 | Up to 4 working days |
Pre-Orders
Pre-ordering gives you the chance to be to be amongst the first to order selected limited edition and newly released ghd products.
You can place a pre-order for a product in the same way as you would with any other order and the expected dispatch date will be displayed on the product, basket and checkout pages. Please be aware if you place an order that contains both pre-order and currently available products, you won't receive the order until all of the products are ready for delivery. If you would like to receive an 'in stock' product sooner, please order this product separately from the pre-order product.
Acceptance of Pre-Orders will take place when we dispatch the product ordered.
Sales are charged at the time the Pre-Order item becomes available which is usually 3-4 days before the item is dispatched. If there is a billing issue that prevents us from charging your account, then your order will be cancelled and we will notify you via email how you can fulfill your order.
CollectPlus
ghdhair.com is pleased to offer delivery via CollectPlus, with over 5,500 stores throughout the UK and Northern Ireland*, delivery has never been so easy. Please see below for a list of our FAQ's, however if you still need further assistance please contact our customer service team on 01924 423400.
- Visa
- Visa
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
- Visa
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
If you have lost the collection code sent to you by CollectPlus via email or SMS then please contact us to arrange for a new collection code to be issued, as you cannot collect your parcel without it.
- Visa
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
If you haven’t received an email or SMS from CollectPlus with your collection code and the parcel’s estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.
- Visa
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.
- Visa
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
CollectPlus collection points accept the following forms of ID:
· Driving licence
· Utility bill
· Mobile phone bill
· Wage slip
· Bank statement
· Cheque guarantee/credit/debit card
· Bank/building society book
· Passport
· Cheque book
*Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.
Secure payments
ghdhair.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.
When buying or selling online, caution must always be exercised. The overwhelming majority of online transactions are completed without incident, but ghd have developed the following guidelines to help ensure that your online shopping experience is safe and secure.
Safety and security tips
- If using a public computer or terminal, always log out when you complete an online session.
- ghdhair.com will never e-mail or call a customer and ask that they disclose or verify their credit card, or banking account number. Such information should only be submitted when completing an order on ghdhair.com, registering for payments and contacting ghdhair.com directly.
- If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to ghdhair.com for investigation.
- If you receive a suspected spoofed ghdhair.com e-mail, or discover a fake ghdhair.com web site, please report the incident to ghdhair.com.
We’re currently trialling the way we take payments in our store and we hope that's going to be good news for all of our customers. You may see Klarna as part of your checkout experience, so don’t be alarmed if you do, as we’re partnering with them to bring you a better online shopping experience on ghdhair.com.
You may also be offered to pay after delivery, receiving 14 days to complete the payment at your convenience and at no extra cost, to help improve the ease with which you can place orders on ghdhair.com and remove the fuss of paying for your order until you’re ready to do so.
If you fail to make a payment in full to Klarna by the due date, a late payment fee of up to £8 will become payable. Klarna will send you a reminder by email informing you that the payment is late and will set out the amount payable by you. If you do not pay the late fee according to the plan laid out by Klarna, up to two further late fees of up to £8 each could be applied. You can contact Klarna’s Customer Service team to see if it is possible to postpone the due date on your payment.
For more information about how Klarna works, please read the Klarna FAQs
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information
It is not uncommon for a request for credit card authorisation to fail once or twice before the card is finally authorised. We will send you an e-mail if we experience difficulties in authorising your credit card. You are always welcome to submit new credit card information to us for a particular order, provided that the order has not yet entered the shipping process.
International orders are shipped via our international courier service, DHL & Parcel Force to ensure fast and reliable delivery.
All international delivery costs are calculated based on the number of products and weight of your order.
Please note: For orders shipped outside the EU duty charges may be applied.
Delivery Restrictions for Items that Contain Substances Classified as Dangerous for Transportation
Any product that contains flammable, pressurised, corrosive, environmentally hazardous or otherwise harmful substances are
classified as dangerous goods. As a result we can only deliver the following ghd Style products to the UK mainland:-
- Final Fix Hairspray 75ml
- Final Fix Hairspray 400ml
- Final Shine Spray
- Curl Hold Spray
- Root Lift Spray
- Straight & Smooth Spray (normal/fine)
- Straight & Smooth Spray (thick/coarse)
International distributors
We work with official distributors, in some countries outside of the UK, so you can be confident you are receiving a genuine ghd product. If you would like to purchase a product in any of these countries, please contact the relevant distributor:
Albania
Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764
Bosnia/Herzegovina
Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764
Bulgaria
Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764
Croatia
Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764
Cyprus
AJ Vouros ltd
14 Propontidos Str.
Strovolos Industrial Area
2033 Nicosia
Cyprus
Estonia
Sirowa
Salve 2c
11612
Tallinn
Estonia
Greece
HFC Prestige International Operations
Switzerland SARL
PO Box 999, 47 Roite de Saint Georges
Petiti Lancy
Switzerland, 1213
Kosovo
Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764
Latvia
Sirowa
Salve 2c
11612
Tallinn
Estonia
Lithunia
Sirowa
Salve 2c
11612
Tallinn
Estonia
Moldova
Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764
Poland
Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764
Portugal
HFC Prestige International Operations
Switzerland SARL
PO Box 999, 47 Roite de Saint Georges
Petiti Lancy
Switzerland, 1213
Romania
PROFESSIONAL BRANDS Marketing & Distribution
Sos. Vilior nr 14
etaj 2, sector 5
Bucurest, 050156
Romania
Russia
HFC Prestige International Operations
Switzerland SARL
PO Box 999, 47 Roite de Saint Georges
Petiti Lancy
Switzerland, 1213
Serbia
Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764
Slovenia
Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764
Ukraine
Orbico Salon Professional Sp. z o.o.
ul. Woloska 5
02-675 Warsaw
Poland
VAT: 527 26 86 764