Payment & delivery information

We are currently accepting and dispatching orders in line with our usual delivery times scales, which are stated below. Please be assured that during these unprecedented times our delivery partners are working hard to maintain a safe and contact free delivery service for all of our customers.

Due to their bespoke nature, personalised items may take up to 7 working days for delivery.

* Our free next day delivery service is only available within the UK, all deliveries between 8am and 8pm (Mon - Sat). Deliveries are made using Royal Mail Tracked 24, Parcel Force services and Hermes.

**Unfortunately our Saturday Delivery option is not available for Northern Ireland deliveries, as such your order will arrive the following Monday.

* Unfortunately next day delivery is not available for the following Channel Islands and Scottish Highlands postcodes. However, your order should arrive within the following timescales:-

Pre-ordering gives you the chance to be to be amongst the first to order selected limited edition and newly released ghd products.

You can place a pre-order for a product in the same way as you would with any other order and the expected dispatch date will be displayed on the product, basket and checkout pages. Please be aware if you place an order that contains both pre-order and currently available products, you won't receive the order until all of the products are ready for delivery. If you would like to receive an 'in stock' product sooner, please order this product separately from the pre-order product.

Acceptance of Pre-Orders will take place when we dispatch the product ordered.

Sales are charged at the time the Pre-Order item becomes available which is usually 3-4 days before the item is dispatched. If there is a billing issue that prevents us from charging your account, then your order will be cancelled and we will notify you via email how you can fulfill your order.

ghdhair.com is pleased to offer delivery via CollectPlus, with over 5,500 stores throughout the UK and Northern Ireland*, delivery has never been so easy. Please see below for a list of our FAQ's, however if you still need further assistance please contact our customer service team on 01924 423400.

*Unfortunately there are no collection points in the Channel Islands or at BFPO locations at the moment.

ghdhair.com is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

When buying or selling online, caution must always be exercised. The overwhelming majority of online transactions are completed without incident, but ghd have developed the following guidelines to help ensure that your online shopping experience is safe and secure.

• If using a public computer or terminal, always log out when you complete an online session.
  

• ghdhair.com will never e-mail or call a customer and ask that they disclose or verify their credit card, or banking account number. Such information should only be submitted when completing an order on ghdhair.com, registering for payments and contacting ghdhair.com directly.
  

• If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to ghdhair.com for investigation.
  

• If you receive a suspected spoofed ghdhair.com e-mail, or discover a fake ghdhair.com web site, please report the incident to ghdhair.com.

The UK website delivers to over 160 regions/countries worldwide. Please be aware that when ordering from the UK website you will see the language in English and all prices in GBP. Simply select your product(s) and the option to select your region/country is within the checkout.

International orders are shipped via our international courier service, DHL & Parcel Force to ensure fast and reliable delivery.

All international delivery costs are calculated based on the number of products and weight of your order.

Please note: For orders shipped outside the EU duty charges may be applied.

Delivery Restrictions for Items that Contain Substances Classified as Dangerous for Transportation

Any product that contains flammable, pressurised, corrosive, environmentally hazardous or otherwise harmful substances are

classified as dangerous goods.  As a result we can only deliver the following ghd Style products to the UK mainland:-

• Final Fix Hairspray 75ml
• Final Fix Hairspray 400ml
• Final Shine Spray
• Curl Hold Spray
• Root Lift Spray
• Straight & Smooth Spray 

We work with official distributors, in some countries outside of the UK, so you can be confident you are receiving a genuine ghd product.  If you would like to purchase a product in any of these countries, please contact the relevant distributor: