Cookies help us deliver a great experience. By browsing our website you agree to our use of cookies. Privacy Policy last updated: 24/05/2018

Terms & Conditions



This website at, including any discussion forums contained on the website (“Site”) is operated by Jemella Limited (trading as ghd), a company incorporated in England and Wales (registered number 04115691 with its registered address at Bridgewater Place, Water Lane, Leeds, LS11 5BZ, (collectively, “ghd ” or “we/us/our”).  ghd may be contacted at the above address.

We appreciate your interest in the products and services on the Site and your visit to the Site.

If you have any queries regarding the Site of any of the information or materials contained on or in it, please contact us by email at or by telephone on 01924 423 400 (International - +44 1924 423 400)

The use of this Site is subject to these Terms of Use which set out the basic rules that govern your use of the Site. Please read the Terms of Use carefully. By using the Site you confirm your acceptance of these Terms of Use and to be bound by them. If you do not agree to the Terms of Use, please do not use the Site.



1.1We may change, edit, delete or revise the content of this Site from time to time, including these Terms of Use. Please check this page for changes which have been made to the Terms of Use. Your use of this Site after a change has been posted constitutes your acceptance of the amended Terms of Use.

1.2 We do not guarantee that the Site, any page or any content on the Site will always be available or be uninterrupted. We may also intentionally withdraw or restrict the Site or any part thereof at any time without notice.


2.1 These Terms of Use do not apply to the sale of goods via the Site. Such sales are subject to our Terms of Sale, which can be accessed using the Terms of Sale tab at the top of this page.

2.2 Accessing certain services on the Site may require registration and the creation of an account. Please ensure that the details you provide upon registration or at any time are complete and accurate, and inform us immediately of any changes to the details you provided when registering. You will not be able to create an account unless you are at least 16 years of age.

2.3 When you register for an account on the Site, you will be asked to create a password. You agree to be responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer to prevent unauthorised access to your account. You agree to promptly notify us if you have reason to believe that your account details or password have been lost, or if they are likely to be used in an unauthorised manner. Please click here if you need to reset your password at any time. You are responsible for all activities that occur under your account or password, and, subject to clause ‎6.5, we will not be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms of Use.

2.4 We reserve the right to suspend or terminate your use of the Site at any time, for any reason, without prior notification.


3.1 We are the owner or the licensee of all copyright, design rights, database rights, trade marks and other intellectual property rights in this Site, and in the material published on it. Your use of the Site grants no rights to you in relation to our intellectual property rights or the intellectual property rights of third parties. All such rights not expressly granted are reserved.

3.2 You may access this Site only to participate in the Site or make Contributions (as defined below) or to place an order for Products. Any other use is prohibited unless agreed to by us in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the Site.

3.3 You may not modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, display, post, transmit or sell any content or intellectual property appearing on this Site.

3.4 If you print off, copy or download any part of this Site in breach of these terms of use, your right to use this Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


4.1 The use of third party websites is entirely at your own risk. Links contained in the Site will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site. Links provided on the Site are provided to you only as a convenience and the inclusion of any link does not imply reliability and endorsement by us of the content of any third party’s website.

4.2 These Terms of Use do not apply to any third party website linked to the Site. You should read the terms and conditions of those websites before using them and direct any questions or comments about the linked website’s contents to the relevant website provider.

4.3 You are not entitled (nor will you assist others) to set up links from your own websites to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise), nor may you frame the Site on a third party site, without our prior written consent, which we may grant or withhold at our absolute discretion.

4.4 You agree that when accessing the Site you shall not price scrape or harvest pricing either manually or by use of a web spider, web robot or any other web crawling or other technology.

4.5 You must not attempt to gain unauthorised access to the Site, or our servers, or any hardware supporting the Site. Nor must you attempt to reconfigure the Site in any way. For the avoidance of doubt, the full details of any offences committed by site users under the Computer Misuse Act 1990 will be reported to the relevant law enforcement authorities.

4.6 You must not misuse the site in any manner, including the introduction to the Site of any viruses, programmes or any other material that may be technologically harmful or malicious.


5.1 Users of the Site may submit product reviews, profiles, images, portfolios, videos, instructions, comments, questions, feedback, ideas, suggestions or other information or materials via the Site or otherwise (collectively “Contributions”), so long as such Contributions comply with our contribution standards, set out below in clause ‎5.2 (“Contribution Standards”).

5.2  Contribution Standards

5.2.1 These standards apply to any and all material which you contribute to this Site, and to any interactive services associated with it including our ghd Showcase and Salon & Stylist Feed. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

5.2.2  Contributions must:  be accurate (where they state facts);  be genuinely held (where they state opinions); and  comply with applicable law in the UK.

5.2.3   Contributions must not:  contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;  promote sexually explicit material;  promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; carry out, advocate, promote, assist any illegal act, including, but not limited to, violence or computer misuse or the infringement of the intellectual property rights of any other person; be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person; be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or give the impression that they emanate from us, if this is not the case.5.3 Failure to comply with the Contribution Standards constitutes a material breach of the Terms of Use upon which you are permitted to use this Site. We will determine, in our discretion, whether there has been a breach of the Contribution Standards through your use of this Site. If a breach of the Contribution Standards has occurred, we may take such action as we deem appropriate, including taking all or any of the following actions:

5.3.1  immediate, temporary or permanent withdrawal of your right to use this Site;

5.3.2  immediate, temporary or permanent removal of any posting or material uploaded by you to this Site;

5.3.3  issue of a warning to you;

5.3.4  legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

5.3.5  further legal action against you; and

5.3.6  disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

5.4 Any Contributions shall be and shall remain our property, and by making a Contribution to the Site you agree to assign to us all worldwide rights, title and interest in all intellectual property in your Contributions. Thus, we will own exclusively all such rights, title and interests in any Contributions, and shall not be limited in any way in its use, commercial or otherwise, of any Contributions. We are and shall be under no obligation to maintain any Contributions in confidence, to pay any compensation or royalty for any Contributions, or to respond to any Contributions.


6.1 Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Site, it is provided on an “as is” basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Site. Further, no warranty is given that the Site shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.

6.2 Access to and use of this Site is at the user’s own risk and we do not warrant that the use of this Site or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses or other computer contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from the Site.

6.3 Subject to clause ‎6.5 below, we shall not be liable to you for any of the following (whether or not we were advised of, or knew of, the possibility of such losses) whether arising from any claim arising out of or in connection with the use of the Site, including without limitation, under any tort, including negligence, for breach of contract, for misrepresentation (other than fraudulent misrepresentation), intellectual property infringement or under any statute or otherwise:

6.3.1  any indirect, special or consequential losses;

6.3.2  any losses or damages arising out of changes made to the content of this Site by unauthorised third parties;

6.3.3  any loss of business, data, profits, revenue, goodwill, use or anticipated savings;

6.3.4  loss or damage to your, or any third party’s, data or records;

6.3.5  any actions taken in response to breaches of the Contribution Standards set out in clause 5.2 above; or

6.3.6 any delay in, or failure of, performance of our obligations under these Terms of Use arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

6.4 Except as expressly provided in these Terms of Use, we exclude all representations, conditions and warranties whether express or implied (by statute or otherwise) to the fullest extent permitted by law.

6.5 We do not seek to exclude or limit our liability to you for:

6.5.1 death or personal injury caused by our negligence;

6.5.2 fraud or fraudulent misrepresentation;

6.5.3 any terms implied under the Consumer Rights Act 2015;

6.5.4 any liability arising under the Consumer Protection Act 1987; or

6.5.5 any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability..


7.1 These Terms of Use are governed by the laws of England and Wales and only the courts of England and Wales (or where you are a consumer in the United Kingdom but not in England or Wales, the courts of that jurisdiction) will have exclusive jurisdiction with respect to any dispute arising under or in relation to them. For the avoidance of doubt, nothing in this clause 7.1 will serve to restrict any mandatory national rights arising under the laws of an EU member state where a consumer is domiciled in that member state.

7.2 If any provision of these Terms of Use is found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms of Use which shall remain unaffected.

7.3 No delay or failure by us to exercise any powers, rights or remedies under these Terms of Use will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.

7.4 Please read the terms of the Privacy Policy which contains important information about the use of the personal information you provide when using this Site.

7.5 Competitions or other promotional features which may be made available through this Site from time to time may also have specific terms and conditions. You will need to read and accept these before making a submission.



1.1 When the following words with capital letters are used in these Terms, they have the meaning set out below:

(a) Event Outside Our Control: is defined in clause 10.2;

(b) Order: your order for the Products via the website;

(c) Products: the goods and/or gift cards that We are selling to you;

(d) Terms: the terms and conditions set out in this document; and

(e) We/Our/Us: Jemella Limited, trading as ghd, of Bridgewater Place, Water Lane, Leeds, LS11 5BZ.

1.2 When We use the words "writing" or "written" in these Terms, this will include e-mail unless We say otherwise.


2.1 These are the terms and conditions on which We supply Products to you.

2.2 Please ensure that you read these Terms carefully and check that the details of your Order are complete and accurate before you submit the Order.

2.3 These Terms and the Order constitute the whole agreement between you and Us.

2.4 When you submit the Order to Us, this does not mean We have accepted your Order. Our acceptance of the Order will take place as described in clause 2.5. If We are unable to supply you with the Products, We will inform you of this and We will not process the Order.

2.5 These Terms will become binding on you and Us when We issue you with a written acceptance of an Order, at which point a contract will come into existence between you and Us.

2.6 We shall assign an order number to the Order and inform you of it when We confirm the Order. Please quote the order number in all subsequent correspondence with Us relating to the Order.


3.1 We may revise these Terms from time to time so you should check the Terms prior to placing any future Order.

3.2 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 12.


4.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the Products (including any pre-orders) and your address. Please consult the “Payment & Delivery” section of the website.

4.2 Delivery of an Order shall be completed when We deliver the Products to the address you gave Us.

4.3 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will, except where your Order includes a pre-order, deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

4.4 The Products will be your responsibility from the completion of delivery.

4.5 You own the Products once We have received payment in full.

4.6 On delivery of your Order please check the Products against the delivery note or covering email in the case of gift cards. If there is any discrepancy or if any Product is damaged please contact us within 7 days of receipt.

4.7 If you have not received your Order within 7 days of receiving the order confirmation please contact us.


As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


6.1 We warrant that on delivery and for the period set out below, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 6.2.


Warranty Period


2 years


2 years

Hair dryers

1 year


6 months

Hair care/styling products

6 months

6.2 This warranty does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) if you fail to operate or use the Products in accordance with the user instructions; and

(d) any alteration or repair by you or by a third party.

6.3 This warranty is in addition to your legal rights in relation to a Product that is faulty or not as described.


7.1 Gift cards are only redeemable for goods on this website and may not be used to purchase further gift cards or exchanged for cash.

7.2 After making a purchase with your gift card no change will be given but any remaining balance may be applied to future purchases.

7.3 Gift cards will expire 12 months from the date purchase. At expiry, any remaining balance will be lost.

7.4 Gift cards may only be used to buy products from the same ghd country website as the gift card was bought from. For example, a gift card bought on the UK part of our website can only be used to buy goods from the UK part of our website.

7.5 Please protect your gift card and treat it as though it is cash. We cannot be responsible for gift cards that are lost, stolen or damaged.

7.6 If any goods purchased with a gift card are exchanged or refunded, any money owed to you will be added to the balance on a gift card.


8.1 The price of the Products will be the price in force at the time We confirm your Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with you.

8.2 All prices include VAT.

8.3 Depending on the method of delivery you select the prices for the Products may exclude delivery costs, which will be added to the total amount due. Please see the “Payment & Delivery” section of the website.

8.4 You must make payment for Products by credit or debit card or, if using Paypal, another method accepted by Paypal. We will collect funds from you when We despatch the Products.


We are responsible to you for foreseeable loss and damage caused by Us. If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breaking this contract, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both We and you knew it might happen, for example, if you discussed it with us during the sales process.


10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

10.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

10.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

(a) We will contact you as soon as reasonably possible to notify you; and

(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.


11.1 No promotion, discount or promotional code available for redemption on the website may be used in conjunction with another offer.

11.2 Only one promotional code can be used per Order.

11.3 A promotional code cannot be applied to an Order after it has been placed.

11.4 The post purchase survey (PPS) and product registration (PRD) promotional codes cannot be redeemed via a verified stylist account.


12.1 We operate a 21 day no quibble returns policy under which you have a right to cancel a contract at any time between placing your Order and 21 days from the day after you receive your Order. If you wish to cancel the contract, you must let Us know by telephone, letter, fax or email and then return the Products to Us. We shall provide you with a refund of the price paid for the Product within 14 days of the date we receive the Products or, if earlier, within 14 days from the date you provide proof of postage to Us.


We may have to cancel an Order before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock. We will contact you as soon as reasonably possible if this happens and offer you a choice of a refund or an alternative product.


14.1 We are a company based in England. Our company registration number is 4115691 and Our registered office is at Bridgewater Place, Water Lane, Leeds, LS11 5BZ. Our registered VAT number is 886 6123 89.

14.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team on 0845 330 1133 or 01924 423 400 or by e-mailing Us using the contact form on the website.

14.3 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing, you can send this to Us by e-mail, by hand or by pre-paid post to the address set out in clause 14.1. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand or by pre-paid post to the address you provide to Us in the Order.


We will use the personal information you provide to Us in accordance with the Privacy Policy set out on this website.


16.1 We may transfer Our rights and obligations under these Terms to another organisation and We will always notify you in writing if this happens.

16.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

16.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.

16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining terms will remain in full force and effect.

16.5 If We fail to insist that you perform any of your obligations under these Terms, if We do not enforce Our rights against you or if We delay in doing so that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you We will only do so in writing and that will not mean that We will automatically waive any later default by you.

16.6 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts.

16.7 If you wish to make a complaint, please email

16.8 If you are dissatisfied with the way that we have handled a complaint and wish to submit a complaint to the Online Dispute Resolution Platform, which is accessible via this link although we are not obliged to engage in these proceedings.


Last Modified: 17th May 2018


Your privacy is important to Jemella Limited, trading as ghd, ("ghd", "us", "our", and "we") and we are committed to protecting your personal information. This Privacy Notice ("Notice") relates to our use of your personal information when you:

  • Use , or microsites displaying this Notice (collectively, " Sites”);
  • Interact with us through social media or adverts and content on third party websites (collectively “Content”);
  • Otherwise engage with us, by attending an education event, tradeshow or other ghd events.

This Notice explains what information we collect about you; how we use it (including who we share that information with); and your rights and choices regarding your personal information.

Jemella Limited and its subsidiaries now form part of the Coty Inc group of companies (“the Group”). We may share your personal information within our Group. A list of Group companies and brands can be found here. These entities will only use your information in accordance with this Notice.

Jemella Limited is the data controller for information processed as described under this Notice. If you have any queries about our processing or how we handle your information please contact us using the details set out in the "Contact Us" section.

  1. What information does ghd collect about me?

The personal information that we may collect about you broadly falls into the following categories:

  • Information that you provide directly

When you engage with ghd, either online or in person, we will ask you to provide us with personal information about you. If you would like to register an account with us, receive newsletters or information about our products or events; and/or submit enquiries to us, we will need you to provide us your contact details.

You will also provide us with your personal information when you; purchase our products or register a warranty for those products; communicate with us through social media or our customer services teams; join a loyalty scheme or reward program, participate in our promotions, or interact with us at tradeshows or our other events.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point when we ask you to provide it, and will depend on why you are engaging with us however we may collect:

- Identification information, for example your first name, last name, email address, postal address, date of birth, phone number, gender, country of residence, lifestyle/interests, appearance, style, login name, password, answers to security questions;

- transaction information, for example details regarding your transactions with us, including information about the purchases you made and the date and time that you made the purchase; and/or

- Your opinions or other information, for example if you review the products you have purchased from us, provide information about products and/or hair concerns, and the products you use

  • Information that we collect automatically

We also collect information from you automatically and this is explained here:

  • Information that we obtain from third party sources

We also receive information about you from third party sources, but only where we have checked that these third parties either have your consent to share that information with us or are otherwise legally permitted or required to disclosure your personal information to us.

The types of information we collect from third parties includes:

- Our social media partners, if you ‘log-in’ to our Site using a Social Site (as defined in the "What if I access or use a social network or public forum through the Site?" section of this Notice), that Social Site may pass information to us, including: the user ID for that third party site, the name, email address and location associated with the user ID and any other information permitted under the privacy policy for that Social Site. We may also share information about you to that Social Site regarding your login. More information about accessing or using a Social Site can be found in the section “What if I access or use a social network or public forum through the Site?

- Our retailers, distributors and third party brand partners, our retailers, distributors and third party brand partners may pass information to us including your first name, last name, email address, postal address, phone number, gender, demographic information including information about your appearance (including hair color, hair characteristics; and hair-care routine) and information in relation to products purchased at their stores (whether on the high-street or online through their own website or their dedicated microsite) and services requested using their websites and/or applications.

- Our technology partners and market research organizations, for example where permitted by applicable data protection law our preferred technology partners may share information with us, including your browsing patterns, geo-location and device identifiers.

  1. How does ghd use my information?

We will use your personal information for the purposes set out below:

  • To provide you with the products and services that you have requested, to carry out our obligations arising from the relationship between you and us, including providing the products and services to you.

  • To verify your identity, for example we may use your date of birth to determine that you are old enough to use our services, when you register your warranty, make a claim on your warranty, log in to your account with the Site, or determine if you already have an account with the Site.

  • For our internal administrative purposes.

  • To provide a personalized service, we use your information to provide you with personalized recommendations for our products that we think you might like, tailor Content to better suit your interests or, at your request and where available, to offer personalized and customized products .

  • For analytics purposes, for example we will analyze your information including your location, products and/or services requested, age, time zone, IP address and URL visited, against our wider customer base to generate statistics and develop marketing plans so we can improve our services and products, the Site, and Content.

  • To provide you with marketing communications that you might be interested in, if you choose to receive marketing communications from us, we will use your information to keep you up to date with our latest products, services, surveys, announcements, upcoming events, sweepstakes, contests and other promotions and competitions via our newsletters, emails, or other communications. If you no longer wish to receive these marketing communications, details of how to opt out are described in the section “How do I stop receiving marketing communications?

  • For non-marketing communications, we need to use your personal information to communicate with you important information in relation to your account, the service you have requested or other non-marketing communications. This includes: (i) emailing you to verify your identity when you sign-up; (ii) emailing you where you have requested a password and/or username reset; (iii) notifying you that a particular service has been suspended for maintenance or terminated; (iv) letting you know that we have updated this Notice or our Terms of Use; or (v) letting you know about any products or services that you have requested or purchased. We will never contact you to ask for your password. Please be careful if you receive any communications from people requesting this information.

  • To provide you with support, for example as a customer, we may use your personal information to process and respond to your questions and/or inquiries through our customer service process.

  • For site optimization and management, for example we will use your personal information provided to us to:

  • administer the Site, Content and our other digital offerings, including the services and products offered through the Site;

  • ensure the security of our networks and of your information;

  • customize your future visits to the Site and our other digital offerings based on your interests to ensure the most user-friendly online navigation experience;

  • improve the Site and our other digital offerings (including to fix operational problems such as pages crashing and software bugs); and

  • provide services to our partners such as tools, analyses, data and insights to see how their website or mobile applications are used.

  • For product development and business development purposes, we will use information we collect from you to improve our products and develop new products.

  1. On what basis can ghd use my information in this way?

We are required to satisfy one or more of the reasons set out by applicable data protection laws before we can collect and use your personal information.

Generally, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally rely on the following reasons to collect and use your personal information:

What are the legal grounds?

What are they?

Performance of a contract


Using your information may be necessary for us to perform our obligations under a contract with you or with a view to entering into such a contract. Where you have requested services and/or products from us, we will need to use your information to provide those services and/or products that you have requested.

Compliance with our legal obligations


The collection and use of your personal information may be necessary to enable us to meet our legal obligations. For example, if you are a business customer we need to process your information to verify your identity and undertake necessary compliance checks.

Pursuing our legitimate interests


Where such processing is not overridden by your rights, we are permitted to use your personal information to pursue our legitimate interests: to operate the Site and our other digital offerings, to improve our products and services, the Site and our other digital offerings, and to undertake marketing.



In some limited circumstances, we may rely on your consent to collect and use your personal information. We need to rely on consent when we send you e-marketing, or communication from different brands within the group.

If we rely on consent, this will be made clear to you at the time we request your information. You can withdraw your consent at any point by using the mechanism provided at the time, or by contacting us using the contact details provided in the section “of this Notice.

Vital interests


In some instances, we may need to use your personal information to protect your vital interests or those of another person.


You may not always be required to provide the personal information that we have requested. However, if you choose not to provide certain information, you may not be able to take advantage of some of our services. Any information that is so required is clearly marked as mandatory. If you would prefer that we not collect certain personal information from you, please do not provide us with any such information, or opt out of providing this information where applicable.

If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), these interests will normally be as set out in this Notice; however if this changes we will make clear to you at the relevant time what those legitimate interests are.

If you have any questions or need further information concerning the legal basis on which we collect and use your personal information, please contact our Data Protection Officer. Details for how to contact our Data Protection Officer can be found in the section “Contact Us?


  1. Do we use cookies and other similar technologies?

Learn more about cookies and other similar technologies, including how to amend your cookie settings by referring to our Cookie Policy.


  1. Does ghd share my personal information with anyone?

We will disclose your personal information to the following categories of recipients:

  • Within the Group: We may make your personal information available to other entities within the Group to allow us to provide our services to you, for the purposes described in this Notice, or as notified to you when we collect your personal information.


  • With third parties for marketing purposes: Certain promotions and events sponsored by us, or certain portions of the Site, may offer you the opportunity to consent to receive marketing communications from our business partners such as promotion co-sponsors. If you have given your consent, your information may be used by such third party for such purposes;


  • With our business partners: certain partners offers services through our Site, including credit providers, student discounts and gift cards. Your sue of these services will be subject to the relevant partner’s own privacy policy, so please ensure that you read it.


  • With our service providers: ghd engages third party service providers to perform functions on ghd’s behalf ( to support the delivery of our products, services or the Site). The types of service providers we work with are set out below:

- fulfilment partners and third party warehouse providers – who are responsible for helping us to fulfill and deliver your orders and track your products.

- advertising providers – companies that provide: (i) advertising space for ghd; (ii) the provision of advertising related services, including agencies instructed to make advertising purchases on behalf of ghd, providers of ad-exchanges (a digital marketplace to buy and sell advertising space) and providers of a demand-side platform (software used to purchase advertising in an automated fashion), such as DoubleClick from Google;

- providers of customer relationship management databases and data management platforms – that enable ghd to manage our Customer information in a safe and efficient manner;

- data analyses firms – that provide insights and help us to analyze trends using the data that we and they hold;

- marketing campaign companies– this include companies that coordinate email campaigns, sweepstakes, contests or promotions on our behalf; 

- application development and web-hosting companies – to enable the Site to be hosted on the internet;

- information technology and related infrastructure providers;

- email delivery providers;

- audit and professional service providers;

  • As part of a business transfers: ghd may disclose your personal information to an actual or potential buyer (and its agents and advisers) in relation to any actual or proposed divestiture, merger, acquisition, joint venture, bankruptcy, dissolution, reorganization, or any other similar transaction or proceeding


  • To comply with laws: ghd may disclose your personal information to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person; and


  • To any other person with your consent to the disclosure.


  1. How do I stop receiving marketing communications?


We will only send you marketing communications if you have agreed to this, or if we are otherwise permitted by law. If at any time you decide that you no longer wish to receive marketing communications from us, you may opt out by clicking on the relevant ‘unsubscribe’ link in the email you receive, or by contacting us using any of the methods detailed in section "Contact Us?" of this Notice.


  1. What are my data protection rights?


Subject to applicable data protection law, you may also have the following rights:

  • The right to request access to, rectification of or deletion of your personal information


  • The right to request the restriction of our processing of your personal data


The right to object to our processing of your personal information (including any processing for direct marketing purposes).

  • The right to request portability of your personal information, in certain circumstances.


  • The right to withdraw your consent, if applicable. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You can exercise these rights by contacting us using the information provided in the section “Contact Us” of this Notice. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws and we may require reasonable documentation to verify your identity prior to granting your request.

If you have any questions or concerns about how we use your personal information, please do not hesitate to let us know. You also have the right to lodge any complaints with a relevant supervisory authority which in the UK is the Information Commissioner's Office (ICO).


  1. How long does ghd keep my information for?


We will retain your information where we have an ongoing legitimate business need to do so (for example, to provide you with access to the Coty Sites or other digital offerings, to provide you with a product you have purchased, or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


  1. Does ghd transfer my information to other countries?

As an international entity, in order to provide our services we need to transfer and process your personal information internationally (including to destinations outside the European Economic Area (the “EEA”) and the UK), notably throughout the Group and to the jurisdictions in which those entities are based (listed here). This means that when we process your personal information we may process it in any of these countries.

As a result, your information may be transferred to and/or processed in countries outside the EEA which may not guarantee the same level of protection for personal information as the country in which you reside. However, we have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Notice. This includes implementing the European Commission's Standard Contractual Clauses for transfers of your personal information between our group companies, which require all group companies to protect personal information that they process from the EEA in accordance with European Union data protection law.

Further information can be provided on request: please contact us using the details found in the section “Contact Us” We have also implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.


  1. Is my information secure?

We understand that you care how your personal information is used and/or shared with others, and we value your trust and seek to safeguard your personal information.

We implement appropriate technical and organizational security measures, including physical, administrative and technical safeguards to protect your personal information from unauthorized access, use and disclosure. To ensure the security of your personal information, we communicate our privacy and security guidelines to all employees and enforce privacy safeguards within our company.

The measures we use to protect your personal information are designed to provide a level of security appropriate to the risk of processing your personal information. However, please be aware that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures that we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.


  1. What if I access a website through the Site?

As described above, our Site may contain links to and from other third-party websites and services (collectively, “Third Party Sites”) that are not controlled and operated by us.

Please be aware, we have no control over the content, policies or actions of these Third Party Sites. Your use of these Third Party Sites is at your own risk and we do not accept any responsibility or liability for the privacy practices of these Third Party Sites. We encourage you to read the privacy policies and terms of use of each Third Party Site to which you link from the Site.


  1. What if I access or use a social network or public forum through the Site?

The Site may facilitate easy access to certain social networking Third Party Sites and other websites or services with user-generated content features, such as Facebook, Instagram and Twitter (“Social Sites”).

The Site may enable you to:

  • access Social Sites: this may include: access to websites such as YouTube; or activation of third party websites when you make a ‘comment’, ‘share’ or ‘like’ something on the Site using a third party social network plug-in. In each instance, such third party’s privacy policy will apply to your interaction with that website or service;
  • submit content to Social Sites: for customer reviews, discussion forums, message boards, photographs and other public features (“Public Forums”). We do not restrict the distribution of personal information that you voluntarily disclose in these Public Forums, so please be aware that any information you disclose there may be collected and used by ghd and others. For this reason, we encourage you to refrain from providing or sharing personal information about yourself in the Public Forums. ghd cannot prevent third parties from using such information in a way that may violate this Notice or applicable law; and
  • sign-in to the Site using a Social Site: for a harmonized user experience and for ease of access.

Our use of your personal information in relation to the Social Sites will be as set out in this Notice or as otherwise notified to you. Again, please note that Third Party Sites (including the Social Sites) may be under the control of a third party and we encourage you to familiarize yourself with the privacy policies and terms of use of each Third Party Site.

  1. How do you process my personal information if I have entered a contest, promotion or survey?

ghd and its preferred third party service providers or business partners may offer sweepstakes, contests, promotions and surveys (each, a “Promotion”).

Where we do this, we will use your personal information as set out in this Notice, or as otherwise notified to you. However, in certain cases, a third party’s privacy policy may apply to any personal information that you provide in connection with such Promotion. Before entering any Promotion, we encourage you to check who is operating the Promotion in question, and the terms, conditions, policies and rules that apply to it.

To learn more about the terms and conditions that apply to Promotions being run by ghd, please refer to our Promotion Terms and Conditions.

  1. How old do I have to be to use the Site or other digital offerings?

The Site and our other digital offerings are not directed toward or designed for the use by persons aged 13 and under.

We take your privacy very seriously and we understand the importance of taking extra precautions to protect the privacy and safety of children who use ghd's products and services. We do not solicit or knowingly collect personal information from children aged 13 and under.

Children under the age of 13, or equivalent minimum age in the relevant jurisdiction, are not permitted to use the Site or our other digital offerings. If we are made aware that we have received such information, or any information in violation of our policy, we will use reasonable efforts to locate and remove that information from our records.


  1. I am a Salon Owner – is there anything else I need to know?


Specific provisions apply to Salon Owners that use our Site and our other digital offerings– these are described below.

Each time you submit information relating to a ‘new client’, ‘member of staff’ or other personal data, please make sure that the relevant individual: (i) is over the age of 13; (ii) is aware that you will be sharing their details with us and our processing in accordance with this Notice; and (iii) has, if applicable, consented to receiving marketing communications from us and our affiliates.

You may only share these details with us when using our Site and/or our other digital offerings where you have made those individuals aware of our Notice and how we will use their personal information. If we become aware that you have submitted personal information to our Site and;/or any of our other digital offerings without permission, we will delete the information from our records


  1. I am applying for a job with ghd – how do you process my personal data?


Thank you for taking an interest in ghd. We have a specific privacy notice which applies to our employment process. Please click here
to find out more.


  1. Does this Notice ever change?


We may update or modify this Notice from time to time in response to changing legal, technical or business developments. The date of the most recent version of this Notice will appear at the top of the page.

When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. For example, we will notify you of any changes to this Notice by posting a new Notice and updating the “last modified” date at the top of this page or by sending the new Notice to you via email, where appropriate.


  1. Contact Us.

If you have any questions regarding our practices or how we handle your information, please contact us by sending an email to or by post to the Legal Department, Jemella Limited, Bridgewater Place, Water Lane, Leeds, LS11 5BZ, United Kingdom.


Thank you for taking the time to read this Notice.

Klarna AB (publ)’s credit payment options

We work with Klarna AB (publ) because they offer our customers convenient payment methods. Klarna AB (publ) (“Klarna”) is a provider of financial services. Klarna's principal place of business is at Sveavägen 46, 111 34 Stockholm, Sweden. Klarna is registered with the Swedish companies register under the registration number 556737-0431 and licensed by and under the supervision of the Swedish Financial Supervisory Authority (, Box 7821, 10397 Stockholm, Sweden, and the Swedish Data Protection Authority, Box 8114, 10420 Stockholm, Sweden.

We need to provide Klarna with certain information about you and the order to enable Klarna to assess whether you qualify for their credit products. We need to transfer to Klarna account details such as your name, address, email address, phone number, and payment history, as well as your order details, such as payment method, shipping details, what was ordered, and similar. This will not be done if you do not select Klarna as your payment method. The further use of this data will be governed by Klarna’s Privacy Policy

When you visit ("Site") engage with social media or adverts and content on third party websites (collectively “Content”)or with us digitally, we collect certain information automatically from your computer, tablet or mobile phone (a “Device”). We place small data files on your Device, known as ("cookies"), to collect and use personal information about you, including to serve interest-based direct advertising. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

Specifically, the information we collect from you automatically will include information like your IP address, Device type (i.e. make and model), unique device identification numbers, browser-type, time zone settings, broad geographic location (e.g. country or city-level location) and other technical information.

We may also collect information about how your Device has interacted with us, including the pages accessed and links clicked, how you navigate to and from our Site and our Content (such as how you scroll over our Site and our Content, which parts you click and how long you spend on each page), your preferences, the products and/or services that you have viewed or searched for, crashes and download errors and response times.

When you: (i) sign-in to our Site using a Social Site or other websites; (ii) access Social Sites using our Site or other websites; and/or (iii) submit content to Social Sites or other websites using our Site, that Social Site or other website may use cookies and similar technologies to collect data about user behavior for their own purposes. This use of cookies is in line with that third party’s own cookie policy, over which we have no control. Please see section “What if I access or use a social network or public forum through a Site?” in our Privacy Notice for further information.

Please see our Privacy Notice for more information about how we use your personal information, how to contact us, and your individual rights.

How can you change your settings?

Upon your first visit to the Site you will be asked to ‘accept’ the use of cookies on the Site for all Site visits using a pop-up message box. If you continue to usethe Site, your use will be treated as consent to the use of cookies.

You can opt out of cookies at any time by following the instructions at the links below for your browser:

Please note that opting out of cookies in one browser, device or app will not necessarily mean that you have opted out of cookies for all of your browsers, devices or apps. Data collected via cookies may be combined with data from other websites, mobile applications and sources.

If you no longer wish to see tailored advertising, you can amend your cookie preferences. In addition, some third party sites allow you to stop seeing advertisements from specific advertisers on that site, so you should also check your preferences on those websites.



How do we use information we collect about you from the cookies?

We use cookies to:

  • place advertisements for our products on other external sites. We do this by allowing third parties including Google and Adserve to place cookies on our Site which allows them to identify your visit to our Site and preferences shown whilst on it, and your visits to subsequent third party websites in their adserving network. This allows us to serve tailored advertisements to you on those third party websites based on the information we have collected on your interests whilst you were visiting our Site.
  • help the Site to function correctly and ensure that the  ‘add to basket’, navigation and country site settings are maintained.
  • monitor the Site’s performance and ensure that we deliver a fast browsing experience.
  • allow you to share content with social networks, express interest in content and connect with your social media networks.
  • allow us to collect anonymous data about Site usage to help us improve the usability, content and user experience of the Site. This includes site analytics cookies such as Google Analytics. We also use Google Analytics to collect information about your online activity on the Site, such as the web pages you visit, the links you click, and the searches you conduct on the Site.  We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the site from and the pages they visited.  For more information about the information gathered using Google Analytics please visit
  • assess third party conversion by allowing us to collect anonymous data about how our marketing is performing;
  • to provide a personalized service, we use your personal information across the Site to provide a seamless user experience;
  • for tailored advertising, we, or with third party vendors, use your information to provide you with tailored advertising on third party sites, including Social Sites. These advertisements are either: (i) “contextual” (meaning they are presented due to the webpage that you are viewing); or (ii) “behavioral advertising” or “interest based advertising” (i.e. where advertisements are shown to you based upon your interests which we have inferred from your information including demographic, geographic and interest-based data). We may use tailored advertising to specifically include or exclude customers who have registered for our products and services to ensure that you are provided with information about those products or services that are most relevant to you. To do this, we may track your browsing activity across different websites, through your Device and/or different applications. We may match your browsing activity on one Device, such as your mobile phone, with your browsing activity on another device, such as your tablet, to ensure our advertising is tailored to you.




What cookies do we actually use?



Cookie Type

Cookie Name



Site Functionality

First Party



These cookies help the site to function correctly, ensuring add to basket, navigation and country site settings are maintained





















System Performance

First Party



These cookies monitor the site's performance, to ensure we're delivering a fast browsing experience


New Relic

Third Party



Social Media

Add This

First Party



These cookies are set by Social Media sites, which allow you to share content with your social networks, express interest in content and connect with your social media networks



Third Party























































First Party










Third Party


















































Third Party







30 mins







































































Site Analytics

Google Analytics

First Party



These cookies allow us to collect anonymous data about site usage to help improve the usability, content and experience of the website





30 Mins












In-house Analytics

First Party


1 Hour





1 Hour


Visual Website Optimiser

First Party










Third Party

































Third Party Conversion

Affiliate Window

First Party



These cookies allow us to collect anonymous data about how our marketing is performing, so we can ensure marketing budgets are apportioned to the correct channels



Third Party





Third Party










Third Party










Third Party





Third Party





First Party





Third Party


1 day

Used to track use of the website in order to understand which products and services are of interest to you and to collect certain personal information such as name, email
address, phone number, and a unique identifier associated with your device. This information is then used to assist you in the buying process including by contacting you from time to time (either by email) or to personalise advertising displayed to you online.

Please see the SaleCycle Service Privacy Notice for more details regarding the cookies and similar technologies used by SaleCycle (



Third Party


1 day



Third Party


30 minutes



Third Party


30 minutes



Third Party


24 Months



Third Party


24 Months



Third Party


24 Months



#kissthiscancer Terms and Conditions


  1. This document sets out the terms and conditions (“Terms”) that apply to participation in the ghd #kissthiscancer campaign (“Campaign”) via (“Instagram”). Entry into this promotion is deemed acceptance of these Terms.


  1. The Promoter is Jemella Ltd, trading as ghd, of Bridgewater Place, Water Lane, Leeds, LS11 5BZ.




  1. To participate in the Campaign entrants must:

a) be aged 16 or over; and

b) reside in the United Kingdom or the Republic of Ireland.


  1. To enter the Campaign, entrants must:

a) Have an Instagram account (;

b) take a photo of themselves pouting or kissing towards the camera; and

c) Upload the photo to Instagram and mention @ghdhair in the caption and the hashtag #kissthiscancer


  1. For each entry submitted from the UK, the Promoter will donate £1 to Breast Cancer Now for the first 9000 posts. Breast Cancer Now is registered in England and Wales under charity no. 1160558, registered in Scotland under charity no. SC045584 and registered in the Isle of Man under charity no. 1200. 


  1. For each entry submitted from the Republic of Ireland, the Promoter will donate €1 to the Irish Cancer Society for the first 1000 posts. The Irish Cancer Society is registered in the Republic of Ireland under charity no. CHY5863. 


  1. No purchase of any product is necessary to enter the Campaign. The Campaign will run from 15th May until 31st October 2018. Any late, incomplete or fraudulent entries will not be counted.


  1. Entrants must adhere to the terms and conditions of use as set out by Instagram.




  1. These Terms are governed by English law. This Campaign is no way sponsored, endorsed or administered by, or associated with Instagram. You are providing your information to the Promoter, not Instagram.


  1. Entries featuring any infringing, threatening, abusive, obscene or pornographic content will not be valid. The Promoter withholds the right to reject/moderate any photograph it deems inappropriate for the Campaign without notice or explanation.




  1. As a result of an entrant’s participation in the Competition the Promoter will collect certain personal data relating to entrants. The information will be processed in accordance with the Promoter’s privacy policy at By entering the Competition you consent to such processing and you confirm that all data provided by you is truthful and accurate.


Intellectual Property


  1. By posting an entry to the Campaign, the entrant grants to the Promoter a transferable, non-exclusive, royalty-free licence to use the materials uploaded including on the Promoter’s website and social media channels including but not limited to Instagram and Instagram ‘stories’.


  1. All photographs submitted must be the work of the entrant submitting them, who must be the copyright holder. Each entrant is responsible for ensuring that any image they submit does not infringe the copyright of any third party. By entering into this Campaign, the entrant agrees to indemnify the Promoter against any third party claims in relation to copyright infringement.


  1. By participating in the Campaign, each entrant agrees that they have the permission of any third parties appearing in any photographs submitted.





Slavery and Human Trafficking Statement

Introduction from the CEO

As a business we are proud of the steps we have taken to combat slavery and human trafficking in our supply chains and are committed to continuing to take a robust approach to this issue.

We regard slavery and human trafficking as a serious abuse of an individual's freedoms and rights and will not tolerate such abuse, whether in our direct operations, our indirect operations or in our supply chain.

Our Business

We design, manufacture and distribute hair styling products and we are a part of the ghd Group. Our ultimate parent company is Coty Inc, a US company listed on the New York Stock Exchange. ghd has over 700 employees worldwide and operates in countries throughout the world.

Organisation's Structure

  1. Executive Board;
  2. New Product Development;
  3. Marketing;
  4. Logistics;
  5. Manufacturing;
  6. Quality;
  7. People;
  8. Finance;
  9. Legal;
  10. IT;
  11. Digital;
  12. Procurement.

Our Supply Chain

Our supply chain includes outsourced manufacturers based in Europe and the Far East together with specialist component suppliers located throughout the world.

Our Policy on Slavery and Human Trafficking

We are committed to ensuring that there is no slavery or human trafficking in our supply chains or in any part of our business. Our policies reflect our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chain.

Due Diligence Processes for Slavery and Human Trafficking

As part of our initiative to identify and mitigate risk we ensure that all of our key suppliers are regularly audited to ensure adherence to our policies, this is undertaken both on site and remotely using our in house quality team.

We have in place systems to:

  1. identify and assess potential risk areas in our supply chains;
  2. mitigate the risk of slavery and human trafficking occurring in our supply chains;
  3. monitor potential risk areas in our supply chains;
  4. protect whistle blowers.

Supplier Adherence to Our Values and Ethics

We adopt a zero tolerance approach to slavery and human trafficking and to ensure all those in our supply chain comply with our values we have a quality compliance programme in place. This programme includes regular supplier assessments to ensure adherence to these requirements.

Our Effectiveness in Combating Slavery and Human Trafficking

We ask each of our key suppliers to complete a questionnaire to enable us to understand their operating practices. We seek full compliance with our policies, particularly in relation to labour matters. To ensure continuing adherence to our policies on an annual basis a selection of suppliers are then audited. Should deficiencies be identified at any point we insist that an improvement programme to be put in place.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group's slavery and human trafficking statement.

Jeroen Temmerman




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