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Counterfeit Faqs


Where can I buy genuine ghd products?

We recommend that you only buy ghd products from approved stockists.

 

Find an approved salon stockist in your area here.

 

You can shop directly from us here.

 

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HOW DO I KNOW IF A WEBSITE OFFERING GHD PRODUCTS IS LEGITIMATE?

There are copycat websites online designed to trick consumers into believing they are purchasing genuine luxury branded goods.


Always make sure that you are purchasing from a reputable website by using our Website Checker.

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IS IT POSSIBLE TO BUY GENUINE PRODUCTS ON SOCIAL MEDIA PLATFORMS?

Social media has become a popular outlet for branded goods. We cannot guarantee the authenticity of products that are purchased through social media platforms. Don’t be fooled into thinking a product is genuine just because the seller suggests it is.


We only recommend that you buy from a ghd-approved stockist.

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What are the risks of buying a ghd product from a retailer not approved by ghd?

Consumers may risk identity theft and fraud by shopping on fake sites.

 

Make sure you aren’t giving your personal details away to criminals by using our guide to shopping safely online.

 

Remember that fake electrical goods are dangerous and may cause electrocution, serious burns and hair damage.

 

You can only redeem our guarantee if your ghd product is genuine. If your fake product stops working, we won’t be able to fix it.

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What is ghd doing about this problem?

We take consumer safety very seriously and it is our policy to investigate all information we receive about fake products. We have a full time global team that is dedicated to protecting the ghd brand and our customers.

 

We work closely with the Police, Customs and Trading Standards to protect consumers and we have successfully taken court action against people involved in the sale of counterfeit goods.

 

You can contact us with any useful information you may have at fake@ghdhair.com.

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I have already purchased a ghd product how can I check it is genuine?

We recommend that you register your styler with us to make sure it is genuine.

 

Please follow the on screen instructions and make sure you are entering all the requested details correctly.

 

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Do fake sites advertise on search engines?

We take stringent action to identify and report fraudulent links but unfortunately websites selling fake goods do still appear in search engine listings and sponsored results.

 

Follow our guide to shopping safely online and the advice on this page to make sure you are not giving your personal details to criminals.

 

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Is it possible to buy genuine products on trade sites and auction sites?

We only recommend that you buy from a ghd-approved stockist.

 

Counterfeit goods are offered for sale on trade sites and auction sites and they can be very difficult to spot.

 

If you have any doubts-don’t buy!

 

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