FAQs

RETURNS

WARRANTY RETURNS

All of our products come with a manufacturer's warranty which allows you to return a faulty product within this period.

HOW DO I RETURN MY PRODUCT?
Of course every ghd product is created to the highest standards and rigorously checked before it is unleashed. But if, for any reason, you need to return your styler or any other ghd product, we'll ensure the whole process is as simple and speedy as possible.

Please complete our online returns form for your warranty return.

HAVE YOU RECEIVED MY RETURNED GOODS?
We can confirm that once your product has been received and processed in our warehouse you will receive an email or text message notification.

GHDHAIR.COM REFUNDS

All ghdhair.com orders come with a 21 day 'no quibble' returns policy.

HOW DO I RETURN MY PRODUCT?
All of our orders come with a 21 day "no quibble" returns period which allows you to return your order for a full refund should you not be happy with your purchase.

Please view our 21 day return policy for instructions on how to return your order. 

HOW DO I RECEIVE MY REFUND?
Refunds will be made back to the original payment method for the order.

You will receive an updated email, as confirmation of your return. Please allow 3-5 working days for the amount to clear onto your payment method after refunding.

HAVE YOU RECEIVED MY RETURNED GOODS?
As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 5 working days of your parcel being received in by us, please get in touch with our Customer Care Team and we'll get back to you as soon as possible.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

ORDERS, DELIVERY & TRACKING

ORDERS

WHAT ARE THE TERMS AND CONDITIONS OF YOUR PROMOTIONS?
Please see our Terms of Sale (Clause 11) for any information on promotions.

DO YOU ADVISE IN ADVANCE OF YOUR PROMOTIONS?
Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.  Please sign up to our mailing list to be amongst the first to hear of any upcoming promotions.

CAN I USE MY PROMOTIONAL CODE WITH ANOTHER OFFER?
Unfortunately not all promotional codes will work in conjunction with other offers and codes. Please refer to our Terms of Sale for further details. 

CAN I CANCEL OR AMEND MY ORDER?
In order to provide next day delivery we have to work very quickly. Once your order passes our initial security measures it is immediately sent to our distribution centre to be dispatched. While we will endeavour to accommodate any order cancellation requests, we cannot guarantee these can be actioned.

DELIVERY

WHICH CARRIERS DO YOU USE?
We use Bring. 

HOW CAN I TRACK MY PARCEL?
You will receive your tracking number within your dispatch email, which you will receive once your order has been shipped. You can track the item by clicking on the link provided which will take you through to the relevant courier website. The details of your courier will be provided in your dispatch email.

THERE IS A PROBLEM WITH MY DELIVERY, WHAT SHOULD I DO?
If there is a problem with the delivery of your order, please contact our Customer Service team who will be happy to help. 

PAYMENT

WHICH PAYMENT TYPES DO YOU ACCEPT?
We accept the following payment types:

  • Mastercard
  • Visa
  • Visa Debit
  • PayPal
  • American Express
  • ghd eGift Cards
CUSTOMER CARE

CUSTOMER SERVICES

HOW DO I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?
You can contact our Customer Service team via email here or using our Contact Us page.

IF I AM NOT SATISFIED WITH THE RESOLUTION TO MY ENQUIRY WHO CAN I CONTACT?
If you have a complaint that we cannot resolve to your satisfaction you may refer it to the EU Online Dispute Resolution (ODR) platform although we are not obliged to participate in such proceedings.

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