FAQ

We accept the following payment types:

● Mastercard

● Visa

● Visa Debit

● PayPal

● American Express

● Klarna

● ghd eGift Cards

If you have a complaint that we cannot resolve to your satisfaction you may refer it to the EU Online Dispute Resolution (ODR) platform although we are not obliged to participate in such proceedings.

The ghd professional account is exclusive for verified stylists allowing the opportunity to create a stylist profile and receive access to our ghd Pro shop. This features unique stylist only pricing on many of our products and you can create an account via the Registration page.

If you are experiencing difficulties logging into your professional account please contact Customer Services and they will be happy to assist you with this.

All ghd Pro stylist accounts are verified by our Salon Support team as quickly as possible. Please note that additional details may be requested as part of this verification process.

For all information on how to take care of your ghd electrical product please see our Product Care page

Here at ghd we are committed to the Waste Electrical and Electronic Directive (WEEE Directive) and believe in encouraging the reuse, recycle and recovery of used electronic equipment. To understand more about the WEEE Directive and our product return and recycle procedure, see our ‘Recycling of Electrical and Electronic Equipment’ guide.

To ensure that your ghd hair dryer operates at the optimum efficiency, the rear filter should be kept clean by regularly cleaning it (please see safety instructions). Damage caused by failure to comply with these cleaning instructions is not covered by the manufacturer’s guarantee. 

When your product has cooled, fold the cord in the same way it was in the original packaging. Try to avoid winding it around your hand or the body of the product, or hanging it by its cord. Please see our product care section for more information.

• 24 month warranty on ghd stylers, curling tools and travel hair dryers.
• 12 month warranty on ghd hair dryers.
• 6 month warranty on ghd hair brushes

Please be aware the warranty starts from the date of purchase so please keep a copy of the original proof of purchase.

Yes, there are some exclusions to the warranty:

• Accidental damage or incorrect usage will not be covered
• If any repairs have been attempted by a third party the warranty will be void
• We are also unable to honour any warranty where your styler has been purchased from an unauthorised distributor; in this instance your consumer rights would lie with the point of sale.

If you are ordering from the UK/Rest of World website, your product will come with a UK 3 pin plug. For international use please use a travel adapter.

The ghd stylers, ghd curve® and the ghd flight® travel hair dryer all have universal voltage, meaning you can use your product in any country using a travel adaptor.

The ghd air® and ghd aura® hair dryers will only work in countries where a 220-240V power supply is available. We recommend you check the voltage available in your destination before you travel.

ghd stylers, ghd flight® and ghd curlers adapt automatically to the country's voltage, simply use the country specific travel adapter and style as usual. With the ghd flight® travel hair dryer you will need to select the correct voltage, which can be easily adjusted using the dual voltage switch.

To do this:

Insert a “tool” (e.g coin, screwdriver) that fits in the slot of the voltage switch inside the handle and turn it to either “120V” or “240V” based on the mains voltage of the visiting country.

If in doubt please refer to the swing tag attached to the hair dryer or instructions manual.

• For ghd stylers and curlers we have heat resistant carry cases and heat mats. 
• For the ghd air® hair dryer we have a dust bag.
• ghd flight® comes complete with its own travel case.

As technology advances so does design and as a result we offer a range of stylers to meet your styling needs. Choose from a selection of ghd stylers to provide the ultimate professional salon finish, for a full comparison please our styler range.

We have many tutorials, please see our Hairstyles section.

The plates are made of aluminium which is used because it has powerful heat conducting properties – four times better than steel. The aluminium is coated with a thin layer of an advanced ceramic coating, which helps the plates glide smoothly through the hair and leaves hair looking shiny. The combination of the excellent heat properties of aluminium and the smoothing properties of the thin ceramic coating gives you the great styling results you expect from ghd. You may notice a slight gap between the plates - do not worry as this is a design feature that allows for thermal expansion to take place. All of our stylers heat up to the optimum styling temperature of 185ºC - a safer for hair heat.

Safety continues to be a priority at ghd. For your safety and peace of mind there is a sleep mode feature on all ghd stylers (excluding ghd model 3.1B). After 30 minutes without being used, the heated plates will switch off. When in sleep mode the light will flash and a warning beep will sound every 20 seconds. Simply switch the styler off then on again to resume styling.

ghd platinum® is our most innovative styler featuring tri-zone® technology - 3 sensors within each plate that ensure the optimum styling temperature of 185ºC is reached evenly and consistently throughout. The wishbone hinge holds the plates in perfect alignment giving you the control you need to create any style. The ghd platinum® styler also features a 20 second heat-up time, meaning your busy schedule will never be compromised.

Find our more about ghd platinum®.

The ghd gold® features new dual-zone technology allowing the styler to control the optimum temperature of 185ºC from root to tip. Heating up within 25 seconds you'll be ready to create long lasting styles in no time. Perfect for sleeker, smoother & healthier looking hair.*

Find our more about ghd gold®.

With advanced ceramic heat technology the ghd max and mini stylers heat up to 185ºC in less than 30 seconds allowing you to get on with your day. The max styler features larger plates making it the perfect partner for long, thick hair, while the ghd mini is ideal for short hair or precision styling. 

Discover more about ghd max styler or ghd mini styler.

The ghd original styler is the perfect tool for everyday styling heating up to the optimum 185ºC temperature in 30 seconds. Ideal for any hair length and type the original styler features ceramic heat technology. 

Discover the ghd original IV styer. 

Thanks to a 42% more concentrated airflow*, ghd aura® lets you dry and style individual sections without disturbing the hair around it, putting you in control of your blow dry. The ghd air® delivers high-pressure airflow, that dries your hair fast, delivering serious salon style in half the time*.

For more information please visit our comparison page. 

Our most powerful hairdryer is the ghd air® with a wattage of 1800-2100w and the ghd aura® has a wattage of 1400-1600w due to the Laminair® technology delivering a non-turbulant stream of air. ghd flight®, our powerful yet compact travel hairdryer has a maximum wattage of 1400w when operating at 240V.

This diffuser can only be used with the ghd air® hairdryer. Unfortunately, this will not work with the ghd aura® or the ghd flight®.

The ghd air® hair dryer comes with 1 removable precision nozzle and a 2.7m long cable allowing you to blow dry your hair without constraints. Weighing less than 1kg and featuring a professional AC motor delivering speedy drying and reduced frizz the ghd air® hair dryer is perfect for a right or left-handed user thanks to the ergonimic design.

Find out more about ghd air® hair dryer.

Due to its unique external power supply, the ghd aura® hair dryer is light in weight and perfect for precision drying. With innovative Laminar® technology delivering a highly concentrated non-turbulent stream of air and a next generation brushless motor the ghd aura® is a significantly quieter hair dryer.

Discover ghd aura® professional hair dryer.

ghd flight® is a new travel hair dryer, created for consumer use. ghd flight® is the perfect fusion of ghd design, portability and powerful performance. It is light, compact and powerful - all you’ll ever need for hair drying whilst travelling.

Travel in style with the ghd flight® travel hairdryer.

With four different curling tools allowing for a multitude of styles please see our comparison page to help you choose the right curler for you. All ghd curve® products feature our innovative tri-zone® technology allowing the barrel to heat up to the optimum styling temperature of 185ºC in 25 seconds, leaving you with gorgeous, healthy looking curls that last.

View the range of the ghd curve® wands and tongs. 

Safety continues to be a priority at ghd. For your safety and peace of mind there is a sleep mode feature on all ghd wands and tongs. After 30 minutes without being used, the heated barrel will switch off. When in sleep mode the light will flash and a warning beep will sound every 20 seconds. Simply switch the curler off then on again to resume styling.

None of our ghd hair products are tested on animals. 

Up to 220ºC, however we do not recommend styling hair over 185ºC.

Heat Protect Spray, Curl Hold Spray, Straight and Tame Cream, Straight and Smooth Spray, Total Volume Foam, Root Lift Spray.

The bristles on the Natural Radial Brush are Boar hair, and the handle is made from Beech Wood.  

The boar hair is obtained by shaving the animal. No animals are harmed in this process.

The barrel is ceramic, the handle is Beech Wood and the bristles are Heat Durable Nylon.

We can confirm that there will be a hole in the paddle brush which may look as though a bristle is missing. This is a design feature to allow for air to escape from the pad and is not a fault.

Yes, we ship to various different countries which are available to select at the checkout stage of the order process. In addition, we also work in partnership with selected International Distributors which can be viewed on the Payment & Delivery page where you can also find details of import duty and taxes.