ghd products are manufactured to the highest standards and tested rigorously before release. However, if for any reason, you need to return your product under the warranty, we will ensure that the whole process is as simple as possible.
ghd reserves the right to require proof of purchase in order to verify the product registration and warranty period.
Simply complete the online return form, then choose your preferred prepaid return option. You can either drop off your return at a Royal Mail drop-off point using a QR code, or schedule a collection from your home address.
- When returning your product please ensure that no boxes or accessories are included, as we are unable to guarantee that these will be returned to you.
- As ghd do not operate a repair service, should a manufacturing fault be detected you would receive a replacement product.
- If a limited-edition product isn't available, simply choose your preferred replacement. We'll do our best to send your chosen colour but it may vary depending on availability.
- If your original product was personalised, we'll transfer your personalised message to your replacement product.
- Any replacement products will be sent with a UK 3 pin plug
A replacement product assumes the remaining guarantee of the original product or 180 days, whichever provides longer coverage for you. When a product is exchanged, any replacement item becomes your property and the replaced item becomes property of ghd.
We always aim to resolve your good hair days within 14 working days of the product being received.
This form is for UK warranty returns only, if you are outside of the UK please contact our customer support team. If you wish to return your online order to us, please see our Online Order Return Policy below.
STANDARD RETURNS POLICY
Purchases from ghdhair.com are covered by our 21-day No Quibble returns policy, excluding personalised items. Return your product within 21 days of receiving it to receive a full refund. Unfortunately we are unable to exchange items.
BUNDLE RETURNS POLICY
Product bundles purchased from ghdhair.com are covered by out 21-day No Quibble returns policy. All products from a bundle must be returned together for a refund. Return your product within 21 days of receiving it to receive a full refund. Unfortunately we are unable to exchange items.
FILL OUT YOUR RETURNS FORM
Simply complete the online order return form then choose your preferred prepaid return option, a return shipping fee of £5 will be deducted from your refund. You can either drop off your return at a Royal Mail drop-off point using a QR code or schedule a collection from your home address. Alternatively, you can arrange your own return; please complete the Return Form included in your original package and enclose it with your return.
PREPARING AND SENDING THE PACKAGE
Securely package your product ready for your scheduled collection or drop-off. If you're dropping off your return simply bring your QR code to your nearest drop-off point.
If you are arranging your own return, securely package your product and return it to:
ghdhair.com team
Phase 1
Caverswall House
Sherwood Business Park
Annesley
Nottinghamshire
NG15 0DJ
You can find this address on your Return Form.
We highly recommend that your use a registered and insured delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we can not issue a refund for lost or damaged items.
Regrettably we are unable to cover the postage costs of returns.
RECEIVING YOUR REFUND
We always aim to process your return within 14 days of receipt. If you would like any further information please call 01924 423400 (International +44 1924 423 40
Purchases not including personalisation