TERMS AND CONDITIONS OF SALE

Last Updated: 19 February 2026

IMPORTANT NOTICE REGARDING ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. These Terms and Conditions of Sale contain a binding arbitration clause and class action waiver in clause 14. By purchasing Products from us, you agree to submit any disputes to binding arbitration rather than court proceedings, except as specified in clause 14.2. You have the right to opt out of arbitration within 30 days by following the procedures in clause 14.3. These Terms also include a jury trial waiver.

1. DEFINITIONS

1.1. When the following words with capital letters are used in these Terms, they have the meaning set out below:

• Order: your order for the Products via the Website;

• Products: the goods and/or gift cards that We are selling to you;

• Special Terms: any additional terms and conditions that apply to your Order, as notified by Us during the order process;

• Terms: the terms and conditions set out in this document, and any Special Terms;

• Website: https://www.ghdhair.com/us/; and

• We/Our/Us: GHD North America LLC, trading as ghd, of 4500 Park Granada, Suite 100, Calabasas, CA 91302.

1.2. When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.

2. OUR CONTRACT WITH YOU

2.1. These are the terms and conditions on which We supply Products to you. Your use of the Website is also governed by Our Terms of Use available at https://www.ghdhair.com/us/terms-and-conditions/terms-of-use, which are incorporated by reference.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU:

• (A) DO NOT AGREE TO THESE TERMS,

• (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH US, OR

• (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE BY APPLICABLE LAW.

2.2. Please ensure that you read these Terms carefully and check that the details of your Order are complete and accurate before you submit the Order.

2.3. Acceptance: When you submit the Order to Us, you will receive an order acknowledgement email. Our acceptance of the Order will take place on the shipment of your Order. If We cannot accept your Order (e.g., out of stock or pricing error), We will inform you via email and will not charge you.

2.4. Confirmation: We will send you an email confirming that the Products have been shipped (“Confirmation”).

2.5. Order Numbers: We shall assign an order number to the Order and inform you of it when We accept the Order.

2.6. No Resale: The Website is intended solely for Us to sell Products direct to end consumers. Purchase of Products for resale or professional/salon use is strictly prohibited.

3. CHANGES TO ORDER OR TERMS

3.1. We may revise these Terms from time to time by posting the updated Terms on the Website. The Terms posted at the time you place your Order will govern that purchase.

4. DELIVERY OF PRODUCTS

4.1. Your Order must be billed and shipped to locations within the United States, United States territories, or Canada. We are unable to ship to P.O. Boxes.

4.2. Responsibility: It is your responsibility to provide a complete and accurate delivery address. Delivery is complete when We deliver the Products to the address you gave Us.

4.3. Installments: If We are not able to deliver the whole Order at once, We may deliver in installments. We will not charge extra delivery costs for this.

4.4. Risk: The risk of loss and title for the Products pass to you upon delivery.

4.5. Estimates: Shipping and delivery dates are estimates only and cannot be guaranteed.

5. YOUR RIGHTS TO CANCEL AN ORDER

• 5.1. Before Shipment: You may cancel an Order free of charge, provided it has not yet been shipped.

• 5.2. After Shipment: If the product is faulty (see clause 6) or if you have changed your mind (see clause 7).

• 5.3. Full Refund Reasons: We will refund you in full if there is an error in price/description, significant delay due to events outside our control, or if We have done something wrong.

6. IF THERE IS A PROBLEM WITH THE PRODUCT

6.1. Warranty: We warrant that on delivery and for the periods set out below, the Products shall be free from material defects.

6.2. Warranty Periods:

6.3. Exclusions: This warranty does not apply to defects arising from fair wear and tear, willful damage, abnormal storage, negligence, or unauthorized repairs.

7. YOUR RETURN RIGHTS

7.1. 21-Day Policy: We operate a 21-day "no hassle" returns policy. You have 21 days from the day after you receive your Order to notify us of a return.

• Products must be returned within 14 days of notification.

• Refunds exclude shipping and handling charges (unless the product is faulty).

8. PRICE AND PAYMENT

8.1. Prices are in U.S. Dollars.

8.2. Prices do not include shipping, handling, or sales tax.

8.5. Payment Methods: We accept Visa, Mastercard, Paypal, and American Express. We collect funds when We dispatch the Products, though a pending hold may be placed at the time of the Order.

9. DELAYS AND EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays outside Our control. If a substantial delay occurs, We will contact you, and you may choose to cancel your Order for a refund.

10. PROMOTIONS

• Only one promotional code per Order.

• Codes cannot be applied after an Order is placed.

• Free gifts must be returned if the qualifying Product is returned.

11. OUR CANCELLATION RIGHTS

We may cancel your Order if payment is not made, if you do not allow delivery within a reasonable time, or if stock becomes unavailable.

12. CONTACT INFORMATION

• Office Address: 4500 Park Granada, Suite 100, Calabasas, CA 91302.

• Phone: 1-877-443-2643

• Email: customerservice@ghdhairusa.com

13. PERSONAL INFORMATION

We will use your personal information in accordance with our Privacy Policy.

14. DISPUTE RESOLUTION AND BINDING INDIVIDUAL ARBITRATION

14.1. Scope: "Dispute" means any claim or controversy arising out of your relationship with Us. Most disputes will be resolved through binding individual arbitration rather than in court.

14.3. Opt-Out: YOU HAVE THE RIGHT TO OPT OUT WITHIN 30 DAYS. Send written notification to ghdnotices@wella.com.

14.7. Class Action Waiver: YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER.

14.12. Limitation of Liability: WE WILL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE PRICE OF THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.