TRADE IN

STEP 1

Select which colour ghd Chronos or ghd Chronos Max suits you & your style best, available in black or white.

STEP 2

Use code TRADEIN at the basket to let us know you want to trade in your old straightener and to receive a pre-paid returns label.

STEP 3

When you have received your beautiful new ghd Chronos or Chronos Max, contact our customer service team to arrange the trade in of your old straightener.

STEP 4

Once we have received your old straightener, we will verify it and send €115 back to the account that was used to make the purchase.

How do I trade in my old straightener?

You can trade in your old straightener and get €115 off a new ghd Chronos OR ghd Chronos Max. To trade in your old straightener, you must enter code TRADEIN at check-out when purchasing your new ghd Chronos or ghd Chronos Max. You will receive a pre-paid shipping label so that you can send your old straightener to us within 14 days of receiving your new straighteners to qualify for your partial refund. Once we receive and verify your return has met the promotion criteria, we will issue a partial refund of €115 off to your original payment method within 14 days. Please click HERE to read our Trade In Programme Terms and Conditions.

How and when do I get the €115 back?

You must send us your old straightener within 14 days of receiving your ghd Chronos or ghd Chronos Max, using the pre-paid shipping label from ghd Customer Service. Please click HERE to read our Trade In Programme Terms and Conditions for more details about how and when you’ll receive your partial refund.

Can I trade in my old straightener if it’s broken?

When you send us your old straightener, it must be a genuine straightener (any brand, including any model). It does not need to be in working order, but it must be in one piece with cord and plug still attached. We cannot accept any other types of products, such as hair dryers, curlers, wet-line products or accessories. Please click HERE to read our Trade In Programme Terms and Conditions for more details about our eligibility criteria.

How do I send back my old straightener?

When you purchase your ghd Chronos or ghd Chronos Max using the code ‘TRADEIN’ at check-out, you will be eligible for a pre-paid shipping label which you must request from Customer Service. When your new straightener is delivered, package up your old straightener and send it to ghd within 14 days using the pre-paid shipping label, ensuring you keep proof of postage. Please click HERE to read our Trade In Programme Terms and Conditions for more details about sending your old straightener back to us.

What does ghd do with my old straightener?

When you return your old straightener to us, we work with a trusted waste disposal partner to ensure these tools are recycled where possible or otherwise disposed of responsibly.