FAQ

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

You will receive your tracking number on your shipping confirmation email. You can track the item by clicking on the link provided on the delivery carrier website tracking service.  The details of your carrier will be provided in the shipping confirmation email.

Sometimes we don't send everything you've ordered at the same time.  If your order has been sent separately then the delivery note will only state which items should be in that part of your order.

Please check the delivery notes from each part of your order to make sure you are not missing anything.

If something is missing then please get in touch with Customer Care.

The symptoms described above are usually associated with a feature of the ghd IV stylers called "Shiver Mode". The purpose of this feature is to stop any kind of electrical failure due to a build up of condensation which can occur if a styler is left in a cold climate.  Specifically, if the internal temperature of the styler is below 8 degrees, it will not switch on and heat up normally. Typically, this feature is mistaken as a fault with styler. If you experience this you should complete the following steps:

• Make sure the styler is switched off and unplugged.
• Wrap your styler in a dry towel and place in a warm room. An airing cupboard is ideal if you have one, alternatively, you can place the wrapped styler close by a radiator (at least 6 inches away). *
• Leave the styler to warm back up to room temperature gradually - this make take anywhere from 20 - 90 minutes depending on start temperature.
• Remove towel and use styler as normal.

To prevent your styler going into Shiver Mode you should:
• Keep your styler in a warm room.
• Not leave your styler on cold surfaces. i.e. hardwood/tiled flooring, windowsills or in the boot of your car.
• Always aim to keep your styler well insulated, especially during the Winter months. A ghd carry bag should be sufficient.

* Note
NEVER apply direct heat to a styler i.e. holding it over a fire or cooker
NEVER place a styler directly onto a heated surface i.e. radiator or cooker

We do not supply parts externally. See our returns section for further information.

Unfortunately we are unable to provide a temporary styler whilst yours is under repair but we will make sure yours are returned as soon as possible.

Refunds will be made to the card used for the original transaction.

You will receive an updated email, as confirmation of your return. Please allow 3-5 working days for the amount to clear onto your card after refunding.

As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you as soon as possible.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

When your styler has cooled, fold the cord in the same way it was in the original packaging. Try to avoid winding it around your hand or the body of the styler, or hanging your styler by its cord. Please see our product care section for more information.

Ensure your styler is switched off and cold. Wipe your styler with a damp, clean cloth to remove any excess products.

The ghd IV stylers and ghd V Gold Series stylers have universal voltage so that you can use your styler in any country without an adaptor.

As the manufacturer we offer the following warranty

* 24 month warranty with the ghd IV stylers and ghd V Gold Series stylers

Within this period we will replace the product for you at our discretion. If your styler has become faulty due to incorrect use or accidental damage and you request the styler to be returned to you, it may be subject to a small postage and handling charge.

Yes, there are some exclusions to the warranty.

• The warranty will not cover any fault caused through incorrect usage.
• We are also unable to cover any fault caused by accidental damage. In both instances we may be able to assist with a quotation on a new styler.
• The warranty is also void if any repair has been attempted by a third party.
• We are also unable to honour any warranty where your  styler has been purchased from an unauthorised distributor; in this instance your consumer rights would lie with the point of sale.
  

To claim on the guarantee you need to retain your original proof of purchase. In the unlikely event of any appliance proving to be faulty, please see our returns policy.

As technology advances so does design, as a result the ghd V Gold Series styler is designed to enhance the slide of the styler through the hair and promote, shine, with golden plated which have been smoothes, contoured to deliver the ultimate professional finish.

As with ghd IV stylers, the plates are made of aluminium which is used because it has powerful heat conducting properties – four times better than steel.  The aluminium is coated with a thin layer of an advanced ceramic coating, which helps the plates glide smoothly through the hair and leaves hair looking shiny.  The combination of the excellent heat properties of aluminium and the smoothing properties of the thin ceramic coating gives you the great styling results you expect from ghd.

We’ve made the ghd V Gold Series stylers more weight efficient.  By improving and modernising the design we’ve been able to reduce the amount of material used in its construction compared to a ghd IV stylers.  Stylists have told us that they can really feel the difference and that the new ghd V Gold Series stylers are easier to handle and to style with, especially when curling.

The ghd V Gold Series stylers continue to use ghd’s advanced ceramic heater technology, however we’ve redesigned some of the heater control systems to make sure that they’re performing at their best.  Stylists have told us they’ve been really impressed with the results they’ve achieved with the ghd V Gold Series stylers.

The ghd V Gold Series stylers are designed to operate at 175°C - 185°C.  At ghd, we have found that this is the optimal operating temperature for our advanced ceramic heater technology to create superior results whatever the hair type or style that you are looking to achieve.  Stylists have told us they’ve been really impressed with the results they’ve achieved with the ghd V Gold Series stylers.

Safety continues to be a priority at ghd.  For your safety and peace of mind there is a  sleep mode feature on both the ghd IV stylers and ghd V Gold Series stylers.  After 30 minutes without being used, the heated plates will switch off.  When in sleep mode the light will flash and a warning beep will sound every two seconds.  Simply switch the styler off then on again to resume styling.

The ghd V Gold Series stylers heat up fast, in less than 30 seconds (40 seconds for USA voltage) so that you don’t have to wait to start styling.   When it reaches temperature you will hear 3 consecutive bleeps and the logo on the switch will remain constantly lit to indicate it is ready for styling.

The ghd V Gold Series stylers have a 2.7m length power cord for optimal use and ease of connectivity in salons and at home.

Information stored in your account will be your home address, delivery address, your email address and your order history. You can access and amend your details at any time.

Yes, your account is password protected and we also use the latest encryption software. For additional peace of mind, you can change your password as often as you wish.

Please note: If you amend your email address your Login ID remains unchanged. Please continue to login with your original email address. Future correspondence will however be sent to your new email address.

Simply login and click on the area that you wish to change and amend accordingly. Once you have finished, click update and always remember to logout so others cannot access your personal data.

The ghd V Gold Series styler is designed to enable creative styling – flicks, waves, curls or the perfect straight.  The ghd V Gold Series styler has a round barrel for easy curling, and introducing a smooth movement swivel connector that makes the styler easy to manipulate during creative styling sessions.   Stylists have told us that the lighter weight of the ghd V Gold Series styler has made curling easier than ever.

ghd IV Mini styler and ghd V Gold Mini styler- are ideal for shorter, textured styles or men's hair.

ghd IV styler and ghd V Gold Classic styler - are suitable for mid length to long hair. Perfect for achieving straight, curls, flicks and waves.

ghd IV Salon styler and ghd V Gold Max styler - the wider plates are ideal for use on long, thick hair and ideal for styling large sections.

Because ghd stylers are designed with advanced temperature control, many manufacturers have found that they are a very effective tool to use with Keratin treatments.   However, all Keratin treatments vary, and therefore we would recommend you consult your Keratin treatment supplier to understand what’s needed.

Please follow (https://www.ghdhair.com/za/help/ingredients-list) to view a full list of ingredients for all of our styling products.

No, our styling products are not tested on animals.

ghd flight is a new travel hairdryer, created for consumer use. ghd flight is the perfect fusion of ghd design, portability and powerful performance. It is light, compact and powerful - all you’ll ever need for hair drying whilst travelling.

ghd flight uses a high speed DC motor.

ghd flight also features:

ghd hair safeguard technology - ghd flight for EU/ANZ

automatically switches off when held too close to hair to prevent over heating

removable nozzle for precision drying
ergonomic design for easy handling
2 speed & temperature settings for drying control
protective bag ideal for travelling 

There are the following settings on ghd flight:

·       Off

·       medium speed with low heat (cool air function)

·       maximum speed with medium heat

·       Maximum speed with maximum heat

The above settings can be used in combination to provide total flexibility – for example the cooler air function can be used to fix the hair in place after maximum heat has been used to make the hair pliable to help give hair movement/shape. The settings provide total styling flexibility and control whatever the hair type or style you’re looking for. 

Small in size, light in weight and extra power

ghd flight is the perfect hair styling tool whilst travelling. It is compact and powerful in sleek ghd design, now you can have a good hair day at home and away. 

Airflow temperature

At 25 mm distance:         65 °C     

At 100 mm distance:       59 °C

ghd flight uses a high speed DC motor

Flight

At 240V, maximum wattage – 1400W

At 120V, maximum wattage – 1000W

Air

At 240V maximum wattage – 2100W

The ghd flight casework is ABS plastic which is long lasting and light in weight. 

Coil type like ghd air.

ghd flight is made in China.

ghd flight weighs: 422g with cord and nozzle

ghd flight is not ionic however, it is lightweight and powerful delivering all you need when travelling

1.8m long cord

For launch ghd flight will not come with an accompanying diffuser. It comes with a removable nozzle which can be used for precision drying.

Yes, 2 year's warranty for consumer use. 

To ensure that your ghd flight hairdryer operates at the optimum efficiency, the rear filter should be kept clean by regularly cleaning it. Damage caused by failure to comply with these cleaning instructions is not covered by the manufacturer’s guarantee.

ghd flight has been rigorously tested to show that it will survive occasional knocks and drops however we recommend that you observe the care guidelines in the safety manual and, as with any similar electrical appliance it may sustain damage if improperly treated.

To be sure you’re buying real ghd products, the best way is to purchase these from your ghd Account Manager/ salon/store.  If the product is genuine there will also be a hologram cable label which provides authenticity once registered online.

Yes ghd flight can be used in other countries but an adapter that matches the mains plug of the country will be required.

Further to this the dual voltage switch will need to be adjusted to the country’s correct voltage.

To do this:

Insert a “tool” (e.g coin, screwdriver) that fits in the slot of the voltage switch inside the handle and turn it to either “120V” or “240V” based on the mains voltage of the visiting country.

If in doubt please refer to the swing tag attached to the hair dryer or instructions manual.