Of course every ghd product is created to the highest standards and rigorously checked before it is unleashed. But if, for any reason your ghd is faulty please fill out the faulty returns request below to receive a brand new warranty replacement. This includes items purchased from selected premium retailers and salons. All enquiries for a refund should be sent to our customer support team We'll ensure the whole process is as simple and speedy as possible. 
If you purchased your product on and it is in unused resellable condition, please select Internet Returns to see details of our 'no quibble' returns policy. View Returns Policy.