ghdhair.com Order Returns


EXTENDED CHIRSTMAS RETURNS POLICY

We understand that Christmas is a busy time of year so we have extended our returns policy. Orders placed between Wednesday 25th November and Thursday 24th December 2020 may be returned up until 5pm on Friday 15th January 2021.

STANDARD RETURNS POLICY

All orders placed on https://www.ghdhair.com/nz come with a 21 day “no hassle” returns period, which allows you to return all or part of your order for a refund should you not be satisfied with your purchase. Please contact our customer service team at consumerservices@ghdhair.com.au for a return authorisation and delivery address.

Items will need to be in restockable condition for exchange or refund. Regrettably we are unable to cover the postage costs of returns and you will be required to organise delivery at your own expense. We would advise using a tracked and insured delivery service to ensure a safe return, as we will not accept responsibility if your item is lost in transit. Any product sent without a return authorisation may not be approved and will be returned at your own expense.

Any free gift received with your purchase will also need to be returned for a full refund.

In light of the COVID-19 outbreak, we may experience impacts and delays in being able to deliver our standard turnaround time.
We will do everything we can to maintain our services where possible and appreciate your patience where we may fall short during these unprecedented times.

PROCESSING YOUR REFUND

We always aim to process your return within 14 days of receipt. If you have any questions or concerns please contact our customer service team consumerservices@ghdhair.com.au

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