Purchases of electrical products from ghdhair.com/nz are covered by our Try It Risk-Free for 21 Days policy.
Personalised orders and non-electrical products, including hair care products, hair brushes and accessories, are excluded from our Try It Risk-Free for 21 Days policy. Return your product within 21 days of receiving it to receive a refund. Unfortunately, we are unable to exchange items.
Nothing in this policy limits, your rights and remedies under the New Zealand Consumer Guarantees Act 1993. These include that you are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a failure of a substantial character. If the failure amounts to that of a substantial character, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy will affect these legal rights.
Our Try It Risk-Free for 21 Days policy operates alongside, and does not replace, our standard terms of sale.
TRY IT RISK-FREE FOR 21 DAYS
If you're not completely satisfied with your electrical product purchased directly from ghdhair.com/nz, you may return it within 21 days of receiving your order for a refund of the cost of the product,.
To be eligible for a refund under this policy, the electrical product must be returned in good condition and free from damage beyond reasonable wear and tear arising from handling and use. We may reduce your refund of the price to reflect any reduction in the value of the electrical products (including their packaging), if this has been caused by your handling them in a way which would not consistent with reasonable use, for example as a result of misuse, neglect, accident, unauthorised modification. Please note that the reduction in value may be as much as the original price.
FILL OUT YOUR RETURNS FORM
Please fill out the Return Form and select "Try It Risk-Free Return" as your reason for return.
ONCE YOU COMPLETE THE RETURNS FORM
You will be emailed return instructions advising how to return your product and where to send it.
Products must be sent for return within 21 days of delivery. For returns under this Try It Risk-Free for 21 Days policy, return postage isfree of charge. We may also request evidence that the product was sent in the 21 day period.
Any product sent without a return authorisation may not be approved under this Try It Risk-Free for 21 Days policy and may be returned at your own expense.
Product bundles must be returned in full to qualify for a refund. Any free gift received with your purchase will also need to be returned for a full refund. If not returned, the full RRP will be deducted from your refund.
Unfortunately, we are unable to offer exchanges.
RECEIVING YOUR REFUND
We aim to process your return within 14 days of receipt of the product. To ensure safe delivery please keep hold of your tracking details. If you have any questions or concerns, please contact our customer service team.
Of course every ghd product is created to the highest standards and rigorously checked before it is unleashed. But if, for any reason, you need to return your styler or any other ghd product, we'll aim to make the whole process as simple and speedy as possible.
† Available on electrical products purchased directly from ghdhair.com/nz.
General
In order to process your return, we may at our discretion, request and record your personal information. Any personal information you provide will be managed in accordance with ghd’s Privacy Policy which can be viewed at https://www.ghdhair.com/nz/terms-and-conditions/privacy-policy.
This policy is governed by the laws of New Zealand and the parties submit to the non-exclusive jurisdiction of the courts of New Zealand.