Order Returns

Standard Returns Policy

All purchases from are covered by our 21-day No Quibble returns policy. Return your product within 21 days of receiving it to receive a full refund.  Unfortunately we are unable to exchange items.

Extended Christmas Returns Policy

We understand that Christmas is a busy time of year so we have extended our returns policy. Orders placed between Saturday 1 November and Wednesday 24 December 2014 may be returned up until 5pm on Thursday 15 January 2015.

Fill Out Your Return Form

Please fill out the Return Form that was included in your original package and enclose it in your return.

Preparing and Sending The Package

Securely package your product and return it to:

ghd Returns Department
Unit B4/B5 Endeavour Business Park,
Penner Road,
Hampshire, PO9 1QN

You can find this address on your Return Form.

We highly recommend that you use a registered and insured delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we can not issue a refund for lost or damaged items.

Regrettably we are unable to cover the postage costs of returns.

Receiving Your Refund

We always aim to process your return within 5 working days of receipt. If you would like any further information please call 0845 3301133 (International +44 1924 423 400)


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