ghdHAIR.COM ORDER RETURNS
STANDARD RETURNS POLICY
Electrical products purchased from ghdhair.com/au are covered by our Try It Risk-Free for 21 Days policy. You just pay for postage. Personalised orders and non-electrical products are excluded from our Try It Risk-Free for 21 Days policy. Return your electrical product within 21 days of receiving it to receive a refund in accordance with the Try It Risk-Free for 21 Days policy. Unfortunately we are unable to exchange items.
TRY IT RISK-FREE FOR 21 DAYS – JUST PAY FOR DELIVERY
Electrical products purchased directly from ghdhair.com/au are covered by our Try It Risk-Free for 21 Days promise.
If you're not completely satisfied with an electrical that is not a personalised order, to qualify for a refund you must return it with all included accessories, complimentary gifts (if any) and, where reasonably possible, in its original packaging. In addition, the product must not be damaged, misused, or show signs of use beyond what is reasonably necessary to evaluate its nature, features and functionality.
FILL OUT YOUR RETURNS FORM
Please fill out the Return Form and select "Try It Risk-Free Return" as your reason for return.
ONCE YOU COMPLETE THE RETURNS FORM
You will be emailed return instructions advising how to return your product and where to send it.
For returns under the Try It Risk-Free for 21 Days policy, products must be returned within 21 days of delivery. This requirement does not apply to rights you may have under the Australian Consumer Law.
For returns under this Try It Risk-Free for 21 Days policy, return postage is at your own expense and you will be required to organise delivery at your own cost. We recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost or damaged in transit where you arranged the return. Return authorisation is required for administration of returns under our Try It Risk-Free for 21 Days policy. If your product is faulty, not as described, or otherwise fails to meet a consumer guarantee, please contact our customer service team so we can assess and provide an Australian Consumer Law remedy where required.
Product bundles must be returned in full to qualify for a refund. For returns under this policy, any free gift received with your purchase will also need to be returned for a full refund. If not returned, the full RRP will be deducted from your refund.
We do not offer exchanges for change-of-mind returns under this policy.
RECEIVING YOUR REFUND
We always aim to process your return within 14 days of receipt. To ensure safe delivery please keep hold of your tracking details. If you have any questions or concerns, please contact our customer service team.
Of course every ghd product is created to the highest standards and rigorously checked before it is unleashed. But if, for any reason, you need to return your styler or any other ghd product, we'll ensure the whole process is as simple and speedy as possible.
Australian Consumer Law: This Try It Risk-Free for 21 Days policy is in addition to, and does not limit, your rights under the Australian Consumer Law, including your rights to a repair, replacement or refund if your product fails to meet a consumer guarantee.